HomeMy WebLinkAbout2018 Resolution No. 028•
•
•
RESOLUTION NO. 28
SERIES OF 2018
A RESOLUTION A WARDING A CONTRACT FOR THE PURCHASE OF
A NEW MICROSOFT LICENSE FROM INSIGHT PUBLIC SECTOR, INC
TO MAINTAIN THE CURRENT OPERA TING SYSTEM FOR THE CITY
OF ENGLEWOOD'S NETWORK, UNDER THE TERMS OF A STATE OF
COLORADO COOPERATIVE PURCHASING AGREEMENT.
WHEREAS, Section 116(b) of the Englewood Home Rule Charter, allow contracts for public
works or improvements associated with capital improvements to be negotiated, provided
that contracts for which no competitive bids have been requested are approved and
accepted by Resolution setting forth the reason for the exception to the competitive bidding
requirement;
WHEREAS, Section 4-1-3-1 of the Englewood Municipal Code 2000 allows for the
purchase of materials, equipment, machinery or devices without competitive bids where
the standardization of such materials and equipment is necessary to ensure the proper
functioning of existing equipment, machinery or devices and/or to prevent the duplication
of existing equipment;
WHEREAS, the Englewood Information Technology Department believes purchasing the
latest Microsoft license to maintain and continue the use of its operating system for the City's
computer network is in the best financial interests of the City;
WHEREAS, the City, as a municipality, has the opportunity to take advantage of the pricing
offered through the NASPO ValuePoint Software Master Agreement, by way of Insight Public
Sector, Inc., a State of Colorado reseller which has been utilized by the State of Colorado, and
makes its negotiated agreement available for local jurisdictions to take advantage of the pricing
structure negotiated through the cooperative bidding process;
WHEREAS, the funds for the purchase would come from the Information Technology 2019
budget; and
WHEREAS, the cost of the new license is $237,910.14.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF ENGLEWOOD, COLORADO, AS FOLLOWS:
Section I. The Englewood City Council hereby authorizes the purchase of a new Microsoft
license from Insight Public Sector, Inc. to continue to use the current operating system for the City
Englewood's computer network system, utilizing the NASPO ValuePrice Software Master
Agreement in I ieu of the internal competitive bid process as al lowed by Section I I 6(b} of the
Englewood Home Rule Charter, and Section 4-1-3-l(A) of the Englewood Municipal Code, in the
amount of $237,910.14, as set forth in the Insight Public Sector, Inc. proposal attached hereto as
Exhibit A .
• ADOPTED AND APPROVED this 17th day of December, 2018 .
ATTEST: ~
Linda Olson, Mayor
I, Stephanie Carlile, City Clerk for the City of Englewood, Colorado, hereby certify the above
is a true copy of Resolution No. 28, Series of 2018 .
•
•
•
Insight Public Sector State of
Colorado NASPO Agreement
2017-0000-0000-0000-0105/
NASPO
11/13/2018 https://www.bidscolorado.comlco/portal,nsf/xpPriceAgreementRead.xsp?databaseName=CN=GSSBlDS3/0=CO_STATEl!co%5CPriceA ...
Agreement#: 2017-0000·0000.()000·
0105/NASPO State of Colorado Price Agreement
Classification: PERMISSIVE
Status: Current
Duration of Agreement:
Period Covered: Options:
Oct 14, 2016 To Apr 30, 2019 Option to Renew ror 3 More Year(s)
~QQCY..:.
Software
Commodity Code:
Commodity
Description:
20900
Commercial olf the Shelf Software
"' Ordering/Contact Information
Department of Personnel and Administration
Stale Purchasing Office
1525 Sherman St., 3rd Floor
Denver, CO 80203
Greg Draughon at (303) 866-6100
email gregorydraughon@stateco.us
Small Business: No
Minority Owned:
Company:
Contact:
Order Number:
Fax:
Address:
City, State, ZIP:
No
Insight Public Sector Inc .
Tone Tuskan
1-800·269-2523
1-866-433·0064
6280 South Harl Avenue
Tempe, "2. 85283
•
Quota Email: Colorado@insight.com
,.. How To Order/Agreement Prices
Woman Owned:
Doing Business As:
Contact Email:
Toll Free/Cell Number:
Payment Terms:
F.O.B.:
Delivery:
Colorado@lnsight.com
1-800-269-2523
N45
Destination
State agencies are cautioned to obtain necessary OIT approvals prior to use or this price agreement
Insight Public Sector is authorized under the NASPO ValuePoint Software Master Agreement #ADSP016-138244 to provide goods and
seNices in the following categories:
Commercial Off the shelf software (COTS) from Software Value-Added Resellers.
ORDERING AND PRICING:
Quote email use: Colorado@insight.com; Telephone:800.269.2523; Fax : 866.433.0064 .
Please note: for all purchase orders issued against this contract, the following must be shown on the PO:
Colorado State contact #201100000000000001os/NASPO
NASPO-Arizona Master Price Agreement #ADSP016-13B244.
Flies: application/pdf
application/pd!
appllcation/pdf
11 ,299 KB In sight Master Agreement ADSPO16-138244 ,pdf
1.352 KB
431 KB
Signed Executed Part Addendum 10 14 16 pdf
CO Executed Amendment Insight Oracle S 31 .17 pdf
Contract Status: -setect-
• Vendor Insurance Certificate Expiration Dates
Workers' Comp: General L[ablllty: Other Insurance:
Apr 15, 2017 Apr 15. 2017 Apr 15, 2017
Flies: applicalion/pdf 78 KB COi lnsight_Enterprises_lnc.CO.pdf
appllcatlon!pdf 42 KB State of Colorado COi (1} 9 21 .17,PDF
~ Additional Attachments
Files:
• Conditions Of Agreement
This Agreement results from the following solicitation:
Other Insurance Description:
Automobile Liability
https://www.bidscolorado.com/co/portal.nsrl xpPriceAgreementRead.xsp?databaseName=CN=GSSBIDS3/0=-CO_STATE!!co%5CPriceAwd.nsr&docu... 1/2
11/13/2018 https://www.bidscolorado.com/co/portal.nsflxpPriceAgreementRead .xsp?databaseName=CN=GSSBIOS3/0=CO_STATE!!co%5CPriceA ...
Number:
Flies:
Amendments:
•
Amendment Number:
Amendment Effective
On:
Reason For
Amendment:
Amendment History:
https://www.bidscolorado.comlco/portal.nsr/xpPriceAgreementRead.xsp?databaseName=CN=GSSBIDS3/0=CO_STATE!!co%5CPriceAwd.nsf&docu... 212
CMS ti 94966
CORE DOC ID # 20170000000000000 I OS
PART[CIPATING ADDENDUM
to NASPO ValuePoint
For Software Value-Added Reseller Contract
Administered by the State of Arizona
with Insight Public Sector, Inc.
Master Agreement No. ADSP016-138244
And
The State of Colorado
1. PARTIES AND SCOPE
This Participating Addendum, including all of its attached exhibits and other documents
incorporated by reference (the "Participating Addendum"), is entered into by and between Insight
Public Sector, Inc. (the "Contractor"), and the State of Colorado (the "State,,). This Participating
Addendum covers participation in the Software Value-Added Reseller Contract led by the State of
Arizona (the "Master Agreement"), for use by State agencies and other entities located in the State
authorized by the State's statutes to utilize State contracts with the prior approval of the State's
chief procurement official. The specific Goods and Services provided under the Master Agreement
are listed in Exhibit B, Services and Price List.
• 2. PARTICIPATION
Use of specific NASPO ValucPoint cooperative contracts by agencies, political subdivisions and
other entities (including cooperatives) authorized by the State's statutes to use State contracts are
subject to the prior approval of the State's chief procurement official. Issues of interpretation and
eligibility for participation are solely within the authority of the Stnte' s chief procurement official.
•
3. ST ATE MODIFICATIONS TO MASTER AGREEMENT AND APPLICABILITY
To the extent not modified by this Participating Addendum, all terms and conditions of the Master
Agreement shall apply to this Participating Addendum. If any term of this Participating Addendum
conflicts with the Master Agreement, then this Participating Addendum shall control for all
transactions between the State and the Contractor under this Participating Addendum. AU terms
defined in the Master Agreement shall have the meaning given to them in the Master Agreement,
except for those terms specifically defined differently in this Participating Addendum.
4. RESERVED
S. PRIMARY CONTACTS AND PERSONNEL RESPONSIBILITIES
The primary contacts for this Participating Addendum are the individuals named in this section.
Either Party may change its primary contacts or primary contacts contact information by notice
submitted to the other party in writing, without a formal amendment to this Participating
Addendum no later than 5 days following the date on which the change occurs. The Contractor's
Page I ofl
•
•
CMS# 94966
CORE DOC ID# 2017000000000000010S
primary contact shall be ultimately responsible for ensuring that nil Goods are delivered and nll
Services are completed in accordance with this Participating Addendum.
Primary Contact for the State: Primarv Contact for tbc Contractor:
Greg Draughon State Procurement Molly Randol SLED Business
Administrator Develo_l!ment Manager
Department of Personnel & Adminislration lnsiJ?ht Public Sector. Inc.
Stnte Purchasing 6820 South Harl Avenue
1525 Sherman Street. 3n1 Floor Temoe. AZ 85283
Denver. CO 80203 303-523-0904
303-8664552 Molly.Randol@insight.com
Gre~ory .Draughon® state.co.us J
6. SUBCONTRACTORS
7.
8.
The Contractor may only use Subcontractors, ns defined in Exhibit A, under this Participating
Addendum if the Stale ha-; provided written approval for the Contractor to use that
Subcontractor. The Contrnctor•s Subcontractor's participation shall be in accordance with the
terms and conditions set forth in the Master Agreement and this Participating Addendum, as
appropriate .
ORDERS
Any Order placed by the Stale or a Purchasing Entity in the Stale of Colorado for a Good or
Service available from this Participating Addendum shall be deemed lo be a sale under (nnd
governed by the prices and other terms and conditions) the Master Agreement and this
Pnnicipaling Addendum unless the parties to the Order agree in writing that another contract or
agreement applies to such Order or the terms of that Order control to the extent that they conflict
with the terms of the Master Agreement or this Participating Addendum.
ATTACHED EXHIBITS
All of the exhibits listed in this section are attached to this Participating Addendum and are
incorporated herein by reference. In the event of 11 conflict or inconsistency between this
Participating Addendum and any exhibits or attachment such conflict or inconsislency shall be
resolved by reference to the documents in the following order of priority:
A. Colorado Special Provisions in §14 of Participating Addendum EKhibit A, State Specific
Terms
B. The provisions of the main body of this Participating Addendum
C. All other sections of Participating Addendum Exhibit A, Stale Specific Terms
D. The provision of the Mai;ter Agreement
E. Participating Addendum Exhibit B, Services and Price List
Pngc 2 of3
•
•
•
CMS# 94966
CORE DOC ID# 20170000000000000 I OS
THE PARTIES HERETO HAVE EXECUTED THIS PARTICIPATING ADDENDUM
Insight Public Sector, Inc.
D11tc: I
STATE OF COLORADO
Governor's Office offnronnatlon Technology
Suma Nallapati, Secretary of Technology and Chier
By: D Brenda Berlin, Deputy Chicftnformation Officer and
ChicrFinancial Officer
Date:____;;/ Oa....+/....;._.;./?-1-1-#--..h __
STATE OF COLORADO
Department of Personnel and Administration
Slate Purchasin; Office
Cindy Lombardi State Pu chasin and Contra I o·rcctor
Dale: [ 0 / ( I / ( y
ALL CONTRACTS REOUmE APPROVAL BY mE STATE CONTROLLER
§24•30-202 C.R.S. requires the State Controller to approve all State Contracts This Panicipaling Addendum is not valid until sigm:d 1111d
dated below by the State Controller or an authorized dclcgntc.
STATE CONTROLLER
Page3 of3
•
•
CMS# 94966
CORE DOC ID# 20170000000000000105
PARTICIPATING ADDENDUM EXHIBIT A, STATE SPECIFIC TERMS
1. AUTHORITY
Authority to enter into this Participating Addendum exists in the Colorado Procurement Code, 24-
101-101 et. seq. C.R.S., and its associated rules.
2. DEFINITIONS
The following tenns shall be construed and interpreted as follows:
A. "Criminal Justice Information (CJJ) Data" means infonnation collected by criminal
justice agencies that is needed for the performance of their legally authorized, required
function, which includes, but is not limited to, wanted person information; missing person
information; unidentified person information; stolen propeny information; criminal history
information; infonnation compiled in the course of investigation of crimes that are known or
believed on reasonable grounds lo have occurred, including information on identifiable
individuals; and information on identifiable individuals compiled in an effort to anticipate,
prevent, or monitor possible criminal activity.
B. "Fedenl Tax Information (Fri) Data" means federal or state tax retwns, return
infonnation. nnd such other tax-related information as may be protected by State and federal
law .
C. "Goods" means any movable material acquired, produced. or delivered by Contractor as set
forth in this Participating Addendum or the NASPO ValuePoint Master Agreement, and shall
include any movable material acquired, produced, or delivered by Contractor in connection
with the Services.
D. "Health Insurance Portability and Accountability Act (HIPAA) Data" means any
information, whether oral or recorded in any form or medium, that (i) is created or received
by a health care provider, health plan, public health authority, employer, life insurer, school
or university, or health care clearinghouse; and {ii) relates to the past, present, or future
physical or mental health or condition of any individual, the provision of heaJth care to an
individual, or the past, present, or future payment for the provision of health care to an
individual; and (iii) identifies the individual or with respect to which there is reasonable basis
to believe the information can be used to identify the individual. HIPAA Data includes, but
is not necessarily limited to, protected health infonnation as defined in 45 CFR § 160.103
and 45 CFR § 164.501.
E.
F.
Exhibit A
"Incident" means an accidental or deliberate event that results in or constitutes an imminent
threat of the unauthorized access, loss, disclosure, modification, disruption, or destruction of
communication and infonnation resources of the State pursuant to CRS § 24-37.5-401 et seq.
Incidents include, but are not limited to (i) successful attempts to gain unauthorized access to
a State system or State Information regardless of where such information is located; (ii)
unwanted disruption or denial of service; (iii) the unauthorized use of a State system for the
processing or storage of data; or (iv) changes to State system hardware, finnwarc, or software
characteristics without the State's knowledge, instruction, or consent.
"Purchasing Entity Confidential Information" means all information, data, records, and
documentary materials which are of a sensitive nature and belong to an Purchasing Entity
Page I or 19
•
•
G.
CMS#94966
CORE DOC ID # 20170000000000000 I OS
regardless of physical form or characteristics, including but not limited to any non-public
Purchasing Entity records. sensitive Purchasing Entity data. protected Purchasing Entity data,
Purchasing Entity personnel records. PII, FTI. PCI, and other infotmation or data concerning
individuals. which has been communicated, furnished, or disclosed by an Purchasing Entity
to Contractor. Notwithstanding the foregoing, Purchasing Entity Confidential Information
shall not include Purchasing Entity Records.
"Purchasing Entity Informationn means the combination of Purchasing Entity
Confidential lnfonnation and Purchasing Entity Records.
H. "Purchasing Entity Records" means all information, data, records, and documentary
materials which are not sensitive and belong to an Purchasing Entity regardless of physical
form or characteristics, including but not limited to any public Purchasing Entity records,
non-sensitive Purchasing Entity data, and other information or data concerning individuals
that is not deemed confidential but nevertheless belongs to an Purchasing Entity, which has
been communicated, furnished or disclosed by an Purchasing Entity to Contractor which (i)
is subject to disclosure pursuant to the Colorado Open Records Act, CRS §24-72-200.1 • et
seq.; (ii) js already known to Contractor without restrictions at the time of its disclosure by
Contractor; (iii) is or subsequently becomes publicly available without breach of any
obligation owed by Contractor to an Purchasing Entity; (iv) is disclosed to Contractor,
without confidentiality obligations, by a third party who has the right to disclose such
information; or (v) was independently developed without reliance on any Purchasing Entity
Confidential Jnfonnation. Notwithstanding the foregoing, Purchasing Entity Records shall
not include Purchasing Entity Confidential Information .
I. "Payment Card Information (PCI) Data" means any data related to card holders' names,
credit card numbers, or other credit card information as may be protected by State and federal
law.
J. "Personally Identifiable Information (PII) Data" means infonnation about an individual
collected by the State or any other governmental entity that could reasonably be used to
identify such individual as defined in CRS § 24-72-501 (2) and includes, but is not limited to,
any combination of (i) first and last name, (ii) first name or first initial and last name, (iii)
residence or other physical address. (iv) electronic mail address. (v) telephone number, (vi)
birth date, (vii) credit card infonnation, (viii) social security number, (ix} driver's license
number, (x) identification card number, or (xi) any other information that identifies an
individual pcrsonaJly. ·
K. "Services" means the services to be perfonned by Contractor as set forth in this Participating
Addendum or the NASPO ValuePoint Master Agreement, and shall include any services to
be rendered by Contractor in connection with the Goods.
L. "State Confidential Information" means all infonnation, data, records, and documentary
materials which are of a sensitive nature and belong to the State regardless of physical form
or characteristics. including but not limited to any non-public State records, sensitive State
data, protected State data, State personnel records, PII, FTI, PCI, and other infonnation or
data concerning individuals, which has been communicated, furnished, or disclosed by the
State to Contractor. Notwithstanding the foregoing, State Confidential Information shall not
include State Records.
Exhibit A Pose 2 of 19
CMS# 94966
CORE DOC ID # 20170000000000000 I OS
M. "State Fiscal Year" means the 12 month period beginning on July 1 of each calendar year
and ending on June 30 of the following calendar year. If a single calendar year follows the
tenn, then it means the State Fiscal Year ending in that calendar year.
N. "State Information" means the combination of State Confidential Information and State
Records.
O. "State Purchasing Director" means the position described in the Colorado Procurement
Code and its implementing regulations.
P. "State Records" means all information, data, records, and documentary materials which are
not sensitive and belong to the State regardless of physical form or characteristics, including
but not limited to any public State records, non-sensitive State data, and other infonnation or
data concerning individuals that is not deemed confidential but nevertheless belongs to the
State, which has been communicated, furnished, or disclosed by the State to Contractor which
(i) is subject to disclosure pw-suant to the Colorado Open Records Act, CRS § 24-72-200.1,
et seq.; (ii) is already known to Contractor without restrictions at the time of its disclosure by
Contractor; (iii) is or subsequently becomes publicly available without breach of any
obligation owed by Contractor to the State; (iv) is disclosed to Contractor. without
confidentiality obligations, by a third party who has the right to disclose such infonnation; or
(v) was independently developed without reliance on any State Confidential Information.
Notwithstanding the foregoing, State Records shall not include State Confidential
Information.
Q. "Subcontractor" means third-parties, if any, engaged by Contractor to aid in perfonnance
of the Work. The tenn "Subcontractor" includes, but is not limited to, any dealers,
distributors. partners or resellers engaged by the Contractor to perfonn the Work.
R. "Work" means the Goods and Services described in this Exhibit A and this Participating
Addendum.
S. "Work Product" means the tangible or intangible results of Contractor's Work, including,
but not limited to, software, research, reports, studies, data, photographs, negatives, or other
finished or unfinished documents, drawings, models, surveys, maps, materials, or other work
product of any type, including drafts.
Any tenn used in this Participating Addendum, including Exhibits, that is defined in another
Exhibit or in the main body of the Participating Addendum shall be construed and interpreted as
defined in that portion of this Participating Addendum.
3. TERM
A. Initial Term -Work Commencement
The Parties• respective performances under this Participating Addendum shall commence on
the Effective Date and shall terminate on the date on which the NASPO ValuePoint Master
Agreement terminates, unless this Contract is terminated earlier as described in this
Participating Addendum or the State cancels its participation as described in the Master
Agreement (the "Term").
B. Extension of Tenn
Exhibit A
If the tenn of NASPO ValuePoint Master Agreement is extended for any reason, then that
extension shall be automatically incorporated in this Participating Addendum and the Tenn
Page J of 19
4.
CMS #94966
CORE DOC ID# 20170000000000000105
of this Participating Addendum shall be automatically modified to account for that extension,
so long as such extension complies with the Colorado Procurement Code.
PAYMENTS
A. Purchasing Entity Payments
Each Purchasing Entity will make its own payments under any Order that it enters into. The
State shall not be liable to the Contractor for any payments due under any Order unless the
State is a party to that Order.
B. Administrative Fee Payments
For each Fiscal Year quarter, the Contractor shall remit to the State an administrative fee
equal to 1 % of the total spent by al I Purchasing Entities under this Participating Addendum
during that quarter. The Contractor shall remit all administrative fees to the State's Primary
Contact identified in this Participating Addendum, end with the payee as "State of Colorado•1
,
within 30 days following the Fiscal Year quarter to which the administrative fee applies.
5. REPORTING -NOTIFICATION
A. Volume Reporting
The State will use a centralized method of tracking volume, Contractor shall provide a
quarterly volume report to the State within 30 calendar days following the end of the Fiscal
Year quarter that the report covers. The quarterly volume report shnll be submitted in a form
os directed by the State, which may be modified by the State from time to time. The quarterly
volume report shall contain, at a minimum, all of the following:
i. A summary volume report that includes, but is not limited to, all of the following for
the quarter that the report covers:
a. The total spent by each type · of Purchasing Entity under this Participating
Addendum.
b. The total of the list cost of all items purchased by each type of Purchasing Entity
under this Participating Addendum.
c. The total estimated cost savings for each type of Pwchasing Entity under this
Participating Addendum, calculated as the total list cost minus the total spent for
that Purchasing Entity.
d. The total paid through the use of a procurement card or credit card for each
Purchasing Entity under this Participating Addendum .
e. The total sales of environmentally preferable products, as defined in the State's
Environmentally Preferable Purchasing Policy, for each Purchasing Entity under
this Participating Addendum.
f. The amount of the total administrative fee due to the State.
g. Any additional summary infonnation as requested by the State.
ii. A detail report that includes, but is not limited to, all of the following for each sale that
occurred during the quarter that the report covers:
a. The name of the Purchasing Entity who the sale was made to.
Exhibit A Page 4 of 19
b. The date of the sale.
CMS# 94966
CORE DOC ID # 20170000000000000 I OS
c. A listing of ench item purchased in the sale, including the name of the item, the
quantity of the item, the unit price for the item, the extended cost for the item
calculated by multiplying the unit price by the quantity, the list price per unit for
the item, the extended list cost for the item calculated by multiplying the quantity
by the lisl price, and the savings on the item calculated by subtracting the extended
cost from the extended list cost.
d. Any other detail information as requested by the State.
B. Additional Operational Reporting
Upon request by the State, the Contractor shall provide operational reporting that includes all
detailed and summary transactio~ historical or payment information related to the State or
any of the Participating Entities as requested by the State. The Contractor shall provide all
such additional reports within 10 Business Days following the State's request for that
infonnation, unless the Stale agrees to a longer period of time in writing.
C. Litigation Reporting
If Contractor is served with a pleading or other document in connection with an action before
n court or other administrative decision making body, and such pleading or document relates
to this Contract or may affect Contractor's ability to perform its obligations under this
Contract, Contractor shall, within IO days after being served, notify the State of such action
and deliver copies of such pleading or document to the State's primary contact described in
this Participating Addendum.
D. Performance Outside the State of Colorado or the United States, C.R.S. § 24-I 02-206
To the extent not previously disclosed in accordance with §24-102-206, C.R.S., Contractor
shall provide written notice to the State's primary contact described in this Participating
Addendum, within 20 days of the earlier to occur of Contractor's decision to perform, or its
execution of an agreement with a Subcontractor to perfonn, Services outside the State of
Colorado or the United States. Such notice shall specify the tYPe of Services to be performed
outside the State of Colorado or the United States and the reason why it is necessary or
advantageous to perfonn such Services at such location or locations. Knowing failure by
Contractor to provide notice to the State under diis section shaJI constitute a breach of this
Participating Addendum.
6. CONFIDENTIAL INFORMATION-STATE RECORDS
Contractor shall comply with and shall cause each of its Subcontractors and any other pllrty
performing Work under this Participating Addendum to comply with the provisions of this §6 if it
becomes privy to State Information or Purchasing Entity Information in connection with its
performance.
A. Confidentiality
Exhibit A
Contractor shall comply with all laws and regulations concerning confidentiality of State
Confidential lnfonnation or Purchasing Entity Confidential Information. Any request or
demand to Contractor by any third party for State Information or Purchasing Entity
Information shall be immediately forwarded to the State's or Purchasing Entity's primary
contact described in the Participating Addendum or any Order.
P111c 5 of 19
•
•
CMS 1194966
CORE DOC ID# 20170000000000000105
B. Disclosure Indemnification
Disclosure or use of State Information or Purchasing Entity Information by Contractor or any
of its Subcontractors for any reason may be cause for legal action by third parties against
Contractor, the State, Purchasing Entities, Or their respective agents. Contractor shall
indemnify, save, and hold harmless the State, its employees and agents, against nny and all
claims, damages, liabilities, losses, costs, expenses, and attorneys' fees incurred as a result
of any act or omission by Contractor, or its employees, agents, assigns, or Subcontractors in
violation of this §6. Notwithstanding any other provision of this Addendum or any Order,
Contractor shall be liable to the State and Purchasing Entities for all consequential and
incidental damages arising from an Incident ·
C. Notification
Contractor shall notify its agent, employees, Subcontractors and assigns who may come into
contact with State Information or Purchasing Entity lnfonnation that each is subject to the
confidentiality requirements set forth herein, and shall provide each with a written
explanation of such requirements before pe1111itting them to access such State lnfonnation or
Purchasing Entity [nfonnation.
D. Use, Security, and Retention
State lnfonnation or Purchasing Entity lnfonnation of any kind shall be stored, processed, or
transferred only in, or to, facilities located within the United States, and shall not be
distributed or sold to any third party, retained in any files or otherwise, or used by Contractor
or its agents in any way, except as authorized by this Addendum or approved in writing by
the State or the Purchasing Entity, as applicable. Contractor shall provide and maintain a
secure environment that ensures confidentiality of all State Confidential Information or
Purchasing Entity Confidential Information wherever located.
E. Protection
Exhibit A
Contractor is responsible for the security of all State Infonnation or Purchasing Entity
Information provided to il by the State or an Purchasing Entity. If Contractor provides
physical or logical storage, processing or transmission of. or retains, stores, or is given, State
Information or Purchasing Entity Information, Contractor shall, and shall cause its
Subcontractors to:
i. provide physical and logical protection for a]) related hardware, software,
applications, and data that meet or exceed industry standards and requirements as
set forth in this Addendum or an Order;
ii. maintain network, system, and application security, which includes, but is not
limited to, network firewalls, intrusion detection (host and network). and annual
security testing;
iii. comply with State and federal regulations and guidelines related to security,
confidentiaJity, integrity, availability, and auditing;
iv.
v.
ensure that security is not compromised by unauthorized access to computers,
programs, software, databases, or other electronic environments; and
shall promptly report all breaches to a representative of the Office of Information
Security (OIS).
Page6of 19
•
CMS#94966
CORE DOC ID # 201700000000000001 OS
Contractor shall provide the State or an Purchasing Entity with access, subject to Contraclor•s
reasonable access security requirements, 7 days a wee~ 24 hours a day, for the purpose of
inspecting and monitoring access and use of State Information or Purchasing Entity
Information, maintaining State or Purchasing Entity systems, and evaluating physical and
logical security control effectiveness.
Neither Contractor nor its Subcontractors shall have any rights to use or access any Office of
Information Technology (OIT) or other State agency data or information, except with the
prior written approval of OIT or the other State agency.
F. Compliance
Contractor shall review, on a semi-annual basis, all O1S policies and procedures which O1S
has promulgated pursuant to CRS §§ 24-37.5-401 through 406 and 8 CCR § 1S01-5 and
posted at http://oit.state.co.us/ois, to ensure compliance with the standards and guidelines
published therein. Contractor shall cooperate, and shall cause its Subcontractors to cooperate,
with the performance of security audit and penetration tests by OIS or its designee.
G. Background Checks
Contractor shall perform, and shall cause its Subcontractors to perform, in a fonn reasonably
acceptable to the State or Purchasing Entity, current background checks on all of its
respective employees and agents performing services or having access to State Information
or Purchasing Entity Information provided under the Addendum. A background check
performed within thirty (30) days prior to the date such employee or agent begins
performance or obtains access shall be deemed to ,be current.
H. Security Breach Remediation
i. If Contractor becomes aware of an Incident involving any State Information or
Purchasing Entity Information, it shall notify the O1S, the State, and the
Purchasing Entity immediately and cooperate with the State, the O1S, and the
Purchasing Entity regarding recovery, remediation, and the necessity to involve
law enforcement, if any. Unless Contractor can establish that Contractor and any
of its Subcontractors are not the cause or source of the Jncident, Contractor shall
be responsible for the cost of notifying each Colorado resident and residents of
other states whose personal information may have been compromised by the
Incident. Notice shaJl be made as soon as possible within the legitimate needs of
law enforcement and according to the requirements of the State and the O1S.
ii. Contractor shall be responsible for perfonning an analysis to detennine the cause
of the Incident, and for producing a remediation plan to reduce the risk of
incurring a similar type of breach in the future.
iii. Contractor shall present such analysis and remediation plan to the State and the
OIS within ten (10) days of notifying the State, the O1S, and the Purchasing Entity
of the Incident. The State reserves the right to adjust this plan, in its sole
discretion. If Contractor cannot produce the required analysis and plan within the
allotted time, the State and/or the O1S, in its sole discretion, may elect to perform
such analysis, produce a remediation plan, and Contractor shall reimburse the
State and/or the OIS for the reasonable costs thereof.
I. Rights in Data, Docwnents, and Computer Software
Exhibit A Page 7 of 19
• i.
CMS#94966
CORE DOC ID # 20170000000000000105
Except to the extent specifically provided elsewhere in this Addendum, any State
Information or Purchasing Entity Information, pre-existing State software,
research, reports, studies, data, photographs, negatives or other documents,
drawings, models, materials, or Work Product of any type, including drafts,
prepared by Contractor in the performance of its obligations under this Addendum
or any Order, shall be the exclusive property of the State or Purchasing Entity
(collectively, "State Materials" or nPurchasing Entity Materials"). All State
Materials or Purchasing Entity Materials shall be delivered to the State or
Purchasing Entity by Contractor upon completion of an Order or termination
thereof. The State's or Purchasing Entity's exclusive rights in such State
Materials or Purchasing Entity Materials shall include, but not be limited to, the
right to copy, publish, display, transfer, and prepare derivative works. Contractor
shall not use, or willingly allow, cause or permit such State Materials or
Purchasing Entity Materials to be used for any purpose other than the performance
of Contractor's obligations hereunder without the prior written consent of lhe
State or Purchasing Entity.
ii. Contractor retains the exclusive rights, title, and ownership to any and all pre-
existing materials owned or licensed to Contractor including, but not limited to,
all pre.existing software, licensed products, associated source code, machine
code, text images, audio and/or video, and third-party materials, delivered by
Contractor under the Contract, whether incorporated in a Deliverable or necessary
to use a Deliverable (collectively, "Contractor Property"). Contractor Property
shall be licensed to the State or Purchasing Entity as set forth in a State or
Purchasing Entity approved license agreement: (i} entered into as exhibits to this
Contract, (ii) obtained by the State or Pw-chasing Entity from the applicable third-
party vendor, or (iii) in the case of open source software, the license tcnns set
forth in the applicable open source license agreement.
J. Delivery and Support
The State or an Purchasing Entity, in its sole discretion, may securely deliver State
lnfomiation or Purchasing Entity lnfonnation directly to the facility where such data is used
to perfonn the Work. State Information or Purchasing Entity Information are not to be
maintained or forwarded to or from any other facility or location except for the authorized
and approved purposes of backup and disaster recovery purposes.
K. End of Agreement Data Handling
Exhibit A
Upon request by the State or Purchasing Entity made before or within sixty (60) days after
the effective date of termination of this Addendum, Contractor will make available to the
State or Purchasing Entity a complete and secure (i.e. encrypted and appropriately
authenticated). download file of all data, including, but not limited to, all State Information
or Purchasing Entity lnfomiation, schema and transformation definitions, and/or delimited
text files with documented, detailed schema definitions along with attachments in their native
format. The Parties agree that upon tennination of the provision of data processing services,
the Contractor shall, at the choice of the State or Purchasing Entity, return all State
Information or Purchasing Entity Information provided by the State or Purchasing Entity, and
any copies thereof to the State or Purchasing Entity, or Contractor shall destroy all such State
lnfonnation or Purchasing Entity lnfomiation and certify to the State or Purchasing Entity
Page 8 of 19
L.
M.
N.
0 . •
Exhibit A
CMS #94966
CORE DOC ID# 20170000000000000105
that it has done so. If legislation applicable to the Contractor prevents it from returning or
destroying all or part of the State lnfonnation or Purchasing Entity lnfonnation provided by
the State or Purchasing Entity to Contractor, Contractor warrants that it will guarantee
thereafter the confidentiality of the State lnfonnation or Purchasing Entity lnfonnation
provided by the State or Purchasing Entity to Contractor and will not actively process such
data anymore.
Disposition of Data
The State and Purchasing Entities retain the right to use the established operational services
to access and retrieve State Information or Purchasing Entity Information stored on
Contractor's infrastructure at their sole discretion. Contractor and its Subcontractors warrant
that upon request of the State, an Purchasing Entity, and/or the OIS, Contractor will make
available its data processing facilities for an audit of the measures referred to in §6.E. The
State and Purchasing Entities reserve all right, title and interest, including all intellectual
propeny and proprietary rights, in and to system data, State lnfonnation or Purchasing Entity
Information. and all related data and content.
Safeguarding PII Data
If Contractor or any of its Subcontractors will or may receive PII Data under the Addendum
or any Order, Contractor shall provide for the security of such Pll Data, in a manner
acceptable to the State or Purchasing Entity. including, without limitation, non-disclosure,
use of appropriate technology, security practices, computer access security, data access
security, data storage encryption, data transmission encryption. security inspections and
audits. Contractor shall take full responsibility for the security of aJI PU Data in its possession
or in the possession of its Subcontractors, and shall hold the State and Purchasing Entities
harmless for any damages or liabilities resulting from the unauthorized disclosure or loss
thereof.
Safeguarding FTI Data
If Contractor or any of its Subcontractors will or may receive FTI Data under the Addendum
or any Order, Contractor shall provide for the security of the FTI Data, in a manner acceptable
to the State or Purchasing Entity and in accordance with State and federal law and, for State
agencies, the Confidentiality of Taxpayer Infonnation Certification which is attached hereto
and incorporated herein by this reference as Attachment 1. Security safeguards shall
include, without limitation, supervision by responsible employees, approval of
Subcontractors as required by State or federal law, non-disclosure of infonnation other than
as necessary in the performance of Contractor's or its Subcontractor's obligations under the
Addendum or any Order, non-discloswe protections, proper accounting and storage of
information, civil and criminal penaJties for non-compliance as provided by law,
certifications and inspections. Contractor shall comply with the requirements of IRS
Publication 1075. Tax Information Security Guidelines for Federal, State and Local
Agencies, revised and effective January 1, 2014. found at: http://www.irs.gov/pub/irs-
pdf/p1075.pdf and incorporated herein by this reference.
Safeguarding PCI Data
If Contractor or any of its Subcontractors will or may receive PCI Data under the Addendum
or any Order, Contractor shall provide for the security of the PCI Data, in accordance with
PCI Data Security Standard (DSS) 1.1. Security safeguards shall include, without limitation,
Page 9 of 19
CMS #94966
CORE DOC ID# 2017000000000000010S
supervision by responsible employees, approval of Subcontractors as required by State or
federal law, non-disclosure of infonnation other than as necessary in the perfonnance of
Contractor's or its Subcontractor's obligations under the Addendum or any Order, non-
disclosure protections, proper accounting and storage of information, civil and criminal
penalties for non-compliance as provided by law, certifications and inspections.
P. Safeguarding CJI Data
If Contractor or any of its Subcontractors will or may receive CJI Data under this Contract,
Contractor shall provide for the security of CJI Data in accordance with the U.S. Department
of Justice, Federal Bureau of Investigation, Criminal Justice Infonnation Services (CnS)
Security Policy, Version 5.3, dated 8/4/2014, found online nt: http://www.tbi.gov/nbout-
us/cjis/cjis-security-policy-resource-center and incorporated herein by this reference.
Q. Safeguarding HIP AA Data
If Contractor or any of its Subcontractors will or may receive HIP AA Data under this
Contract, Contractor shall provide for the security of the HIP AA Data in accordance with the
provisions of the State HIPAA Business Associate Addendum, attached hereto end
incorporated herein by this reference as Attachment 2 and its associated Attachment 2.1, or
for non-State agencies, a Business Associate Addendum mutually agreed upon between
Contractor and the Purchasing Entity.
R. Intellectual Property Indemnification
Contractor shall indemnify, hold harmless, and defend, at Contractor's sole expense, the State
and Purchasing Entities and their respective employees and agents against any and all loss,
cost, expenses or liability, including but not limited to attorneys fees, court costs, and other
legal expenses and damages arising out of a claim that any Goods or Services, software, or
Work Product provided by Contractor under this Addendwn or any Order, or the use thereof,
infringes a patent, copyright, trademark, trade secret, or any other intellectual property right.
Contractor's obligation hereunder shall not extend to the combination of the Goods with any
other product, system, or method, unless the other product, system, or method is (a) provided
by Contractor or Contractorts subsidiaries or affiliates, or (b) specified by Contractor to work
with the Goods, or (c) reasonably required in order to use the Goods in its intended manner
end the infringement could not have been avoided by substituting another reasonably
available product, system or melhod capable of perfonning the same functiont or (d) is
reasonably expected to be used in combination with the Goods.
S. Transition of Services
Upon expiration or earlier tennination of this Addendum or any Services provided hereunder,
Contractor shall accomplish a complete transition of the Services from Contractor to the State
or Purchasing Entity or any replacement provider designated solely by the State or Purchasing
Entity without any interruption of or adverse impact on the Services or any other services
provided by third parties hereunder. Contractor shall cooperate fully with the Stale or
Purchasing Entity or such replacement provider, and promptly take all steps required to assist
in effecting a complete transition of the Services as designated by the State or Purchasing
Entity. All work related to such transfer of Services shall be performed at no additional cost
beyond what would be paid for the Services hereunder.
T. License or Use Audit Rights
Exhibit A Page IO of I 9
CMS# 94966
CORE DOC ID # 20170000000000000 I OS
Contractor shall have the right, at any time during and throughout the Contract Tenn, but not
more than once (1) per Fiscal Year to request via wrilten notice ("Audit Request") that the
State or Purchasing Entity certify its compliance with any applicable license or use
restrictions and limitations ("Audit") contained in this Addendum or any Order. The State or
Purchasing Entity shall complete the Audit and provide cenification of its compliance to
Contractor ("Audit Certification") within one hundred twenty (120) days following the
State's or Purchasing Entity's receipt of the Audit Request. If upon receipt of the State's or
Purchasing Entity's Audit Certification, the Parties reasonably determine: (i) the State's or
Purchasing Entity's use of licenses, use of software, use of programs, or any other use during
the Audit period exceeded the use restrictions and limitations contained in this Addendum or
any Order {"Overuse") and (ii) that the State or Purchasing Entity would have been or is then
required to purchase additional maintenance encl/or services ("Maintenance"), Contractor
shalJ provide written notice to the State or Purchasing Entity identifying any Overuse or
required Maintenance and request that the State or Purchasing Entity brings its use into
compliance with such use restrictions and limitations. Notwithstanding anything to the
contrary in this Addendum or any Order, or incorporated as a part of Contractor's or any
Subcontractor's website, click-through or online agreements, third-party agreements, or any
other documents or agreements between the Parties, the State or Purchasing Entity shall not
be liable for the costs associated with any Overuse or Maintenance, regardless of whether the
Stale or Purchasing Entity may have been notified in advance of such costs.
U. Intellectual Property Escrow
Exhibit A
Contractor agrees to deposit the software, documentation, and/or all other related matcrial(s)
with a reputable software escrow agent ("Escrow Agent") for the tenn of this Addendum or
any Order. For the purposes of this section, software is the source code accompanied by a
running object code version submitted on a virus-free magnetic or optical media, compiled
and ready to be read by a computer; documentation is all materials sufficient for a trained
computer programmer of general proficiency Lo maintain and support the software without
further assistance from Contractor; and all other related material(s) is anything else related to
the software or documentation necessary or required for the proper use of the same
(collectively, software. documentation and/or all other related material(s) .. Escrowed
Software"). Contractor shall also have a continuing obligation to deposit any maintenance
modifications, updates, upgrades, new releases, or documentation related to the Escrowed
Software. Contractor agrees to enter into an "Escrow Agreement" with the Escrow Agent,
which will instruct the Escrow Agent to independently verify the operation of Escrowed
Software and cause delivery of the Escrowed Software in Contractor's possession to the Stale
if any one of the following events occurs:
iii. Contractor agrees in writing lo the delivery;
iv. Contractor ceases to do business and no successor shall have agreed to assume the
Contractor's obligations to the State or Purchasing Entity;
v. Contractor has failed to support the Escrowed Software or has otherwise defaulted
under this Addendum or any Order and has exhausted all cure periods to avoid
such termination; or
vi. Contractor files for liquidation unde_r the U.S. Bankruptcy Code, or files for
reorganization under the U.S . Bankruptcy Code and does not remain debtor in
possession.
Pa~c 11 of 19
•
•
CMS#94966
CORE DOC ID # 20170000000000000 I OS
Contractor shall grant the appropriate license rights in the Escrow Agreement to the Escrow
Agent to allow the Escrow Agent to exercise its rights under this section. Contractor agrees
that if the Escrow Agent delivers the Escrowed Software to the State or Purchasing Entityt
the State or Purchasing Entity shall have the same license and rights to use the Escrowed
Software as the State or Purchasing Entity had W1der this Addendum or any Order. including,
but not limited to, the right to utilize the source code and create updates and derivative works
consistent with the purpose of this Addendum or any Order. All costs and fees associated
with the Escrow Agreement between Contractor and the Escrow Agent for the Escrowed
Software shall be the sole responsibility of Contractor. Contractor shall provide the State or
Purchasing Entity with a copy of the Escrow Agreement within sixty (60) days from the
Effective Date.
7. CONFLICTS OF INTEREST
A.
B.
C.
Actual Conflicts of Interest
Contractor shall not engage in any business or activitiest or maintain any relationships that
conflict in any way with the full performance of the Work. Such a conflict of interest would
arise when a Contractor or Subcontractor's employee. officer or agent were to offer or
provide any tangible personal benefit to an employee of the State or a Participating Entity, or
any member of his or her immediate family or his or her partner, related to the award of, entry
into or management or oversight of this Participating Addendum or any Order.
Apparent Conflicts of Interest
Contractor acknow]edges that with respect lo this Participating Addendum, even the
appearance of a conflict of interest will be harmful to the State's interests. Absent the State's
prior written approval, Contractor shall refrain from any practices, activities or relationships
that reasonably appear to be in conflict with the full perfonnance of the Contractor's
obligations under this Participating Addendum ..
Disclosure to the State
If a conflict or the appearance of a conflict arises, or if Contractor is uncertain whether a
conflict or the appearance of a conflict has arisen, Contractor shall submit to the State a
disclosure statement setting forth the relevant details for the State's consideration. Failure to
promptly submit a disclosure statement or to follow the State's direction in regard to the
apparent conflict constitutes a breach of this Participating Addendum.
8. BREACH
A.
B .
Exhibit A
Defined
The failure of a Party to perform any of its obligations in accordance with this Participating
Addendum, in whole or in part or in a timely or satisfactory manner, shall be a breach. The
institution of proceedings under any bankruptcy, insolvency, reorganization or similar law,
by or against Contractor, or the appointment of a receiver or similar officer for Contractor or
any of its property, which is not vacated or fully stayed within 30 days after the institution of
such proceeding, shall also constitute a breach.
Notice and Cure Period
In the event of a breach. the aggrieved party shall give written notice of breach to the other
Party's primary contact described in this Participating Addendum. If the notified Party does
Page 12of 19
•
•
•
9.
CMS#94966
CORE DOC ID# 20170000000000000105
not cure the breach within 30 days after receipt of written notice, or, if a cure cannot be
completed within 30 days but cure of the breach has not begun within 30 days and has not
been pursued with due dHigence, the State may exercise any of the remedies set forth in §9
of this Exhibit A. Notwithstanding any provision of this Participating Addendum to the
contrary, the State, in its discretion, need not provide notice or a cure period and may
immediately tenninate this Panicipating Addendum in whole or in pan or institute any other
remedy in the Contract in order to protect the public interest of the Stale.
REMEDIES
A. State's Remedies
[f Contractor is in breach under any provision of this Participating Addendum, the State,
following the notice and cure period set forth in §8.B. of this Exhibit A, shall have all of the
remedies listed in this section in addition to all other remedies set forth in this Participating
Addendum and any remedies available by law or equity. The State may exercise any or nll
of the remedies available to it, in its discretiont concurrently or consecutively.
i. Termination for Breach
In the event of Contractorts uncured breach, the State may terminate this entire
Participating Addendum or any part of this Participating Addendum. Contractor shall
continue performance of this Participating Addendum to the extent not tenninatcd, if
applicable.
a. Obligations and Rights
To the extent specified in any tennination notice, Contractor shall not incur further
ob1igations or render further performance past the effective dale of such notice,
and shall terminate outstanding orders and subcontracts with third parties.
However, Contractor shall complete and deliver to the State all Work not
cancelled by the tennination notice, and may incur obligations as necessary to do
so within this Participating Addendumts terms. At the request of the State,
Contractor shall assign to the State all of Contractor's rights. title, and interest in
and to such terminated orders or subcontracts. Upon termination, Contractor shall
take timely, reasonable and necessary action to protect and preserve property in
the possession of Contractor in which the State has an interest. At the State's
request, Contractor shall return materials owned by the State that Contractor
possesses at the time of any termination. Contractor shall deliver all completed
Work Product to the State at the State's request.
b. Payments
The State shall reimburse Contractor only for accepted Goods and Services
received as of the date of termination. If, after tennination by the State, the State
agrees that Contractor was not in breach or that Contmctor1s aclion or inaction
was excusable, such tennination shall be treated as a termination in the public
interest, and the rights and obligations of the Parties shall be as if this Participating
Addendwn had been terminated in the public interest.
c. Damages and Withholding
Notwithstanding any other remedial action by the State, Contractor shall remain
Exhibit A
liable to the State for any damages sustained by the State in connection with any
Page 13 of 19
•
•
ii.
CMS #94966
CORE DOC ID# 20170000000000000105
breach by Contractor, and the State may withhold payment to Contractor for the
purpose of mitigating the State's damages. The State may withhold any amount
that may be due Contractor as the State deems necessary to protect itself against
loss including, without limitation, foss as a result of outstanding liens and costs
incurred by the State in procuring from third parties replacement Work as cover.
Remedies Not Jnvolving Tennination
The State, in its discretion, may exercise the following additional remedies:
a. Suspend Performance
Suspend Contractor's performance with respect to all or any portion of the Work
pending corrective action as specified by the State without entitling Contractor to
an adjustment in price or cosl or an adjustment in the performance schedule.
Contractor shall promptly cease performing Work and incurring costs in
accordance with the State's directive, and the State shall not be liable for costs
incurred by Contractor after the suspension of performance.
b. Removal
Demand immediate removal from Work under this Participating Addendum of
any of Contractor's employees, agents, or Subcontractors whom the State deems
unacceptable or whose continued relation to this Participating Addendum is
deemed by the State to be contrary to the public interest.
c. Intellectual Property
If Contractor infringes on a patent, copyright, trademark, trade secret or other
intellectual property right while performing its obligations under this Participating
Addendum, Contractor shall, at the State's option (a) obtain for the State or
Contractor the right to use such products and services; (b) replace any Goods ,
Services, or other product involved with non-infringing products or modify them
so that they become non-infringing; or, ( c) if neither of the foregoing alternatives
are reasonably available, remove any infringing Goods, Services, or products and
refund the price paid therefore to the State.
B. Contractor's Remedies
If the State is in breach of any provision of this Participating Addendum, Contractor,
following the notice and cure period set forth in §8.B. of this Exhibit A and the dispute
resolution process in §10 of this Exhibit A shall have the remedies available to it at law and
equity.
10. DISPUTE RESOLUTION
A. Initial Resolution
Except as herein specifically provided otherwise, disputes concerning the perfonnance of this
Participating Addendum, or any Order to which the State is a party, which cannot be resolved
by the designated Contract representatives shall be referred in writing to a senior
departmental management staff member designated by the State and a senior manager
designated by Contractor for resolution.
B. Resolution of Controversies
Exhibil A Page 14 of 19
•
CMS#94966
CORE DOC ID # 20170000000000000 I 05
If the initial resolution described in §10.A of this Exhibit A fails to resolve the dispute within
l O Business Days, Contractor shall submit any a1leged breach of this Participating Addendum
or any Order to which the State is a party by the State to the purchasing director of Department
of Personnel & Administration, State Purchasing Office for resolution in accordance with the
provisions of §§24-109-101, 24-109-106, 24-109-107 , and 24-109-201 through 24-109-206
C.R.S., (the "Resolution Statutes"), except that if Contractor wishes to challenge any decision
rendered by the purchasing director, Contractor's challenge shall be an appeal to the
executive director of the Department of Personnel and Administration, or their delegate,
under the Resolution Statutes before Contractor pursues any further action as permitted by
such statutes. Except as otherwise stated in this Section, all requirements of the Resolution
Statutes shall apply including, without ,limitation, time limitations.
11. RIGHTS IN WORK PRODUCT
Unless otherwise modified by another Exhibit to this Participating Addendum, the State or
Purchasing Entity shall have all rights to title and ownership granted to it by the Master Agreement.
12. GOVERNMENTAL IMMUNITY
Liability for claims for injuries to persons or property arising from the negligence of the State, its
departments, boards, commissions committees, bureaus, and offices shall be controlled and limited
by the provisions of the Governmental Immunity Act, C .R.S. §24-10-10 l, et seq., the Federal Tort
Claims Act, 28 U.S.C. Pt. VI, Ch. 171 and 28 U.S.C. 1346(b), and the State's risk management
statutes, C.R.S. §24-30-1501, et seq ..
13. GENERAL PROVISIONS
A. Binding Effect
All provisions of this Participating Addendum, including the benefits and burdens, shall
extend to and be binding upon the Parties' respective successors and assigns.
8. Counterparts
This Participating Addendum may be executed in counterparts, each of which shall be
deemed to be an original, but all of which, taken together, shall constitute one and the same
agreement
C. Venue
The exclusive venue for all suits or actions related to this Participating Addendum shall be in
the State of Colorado, in the City and County of Denver.
D. Modification
Except as otherwise provided in this Participating Addendum, any modification to this
Participating Addendum shall not be effective unless agreed to in writing by the Parties,
executed and approved in accordance with applicable Colorado State law and State fiscal
rules and policies.
E. Severability
The invalidity or unenforceability of any provision of this Panicipat ing Addendum shall not
affect the validity or enforceability of any other provision of this Participating Addendum,
which shall remain in full force and effect.
F. Survival of Certain Panicipating Addendum Terms
Exhibit A Page IS ofl9
•
•
G.
H.
I.
J.
CMS# 94966
CORE DOC ID # 20 l 70000000000000 I 05
Any provision of this Participating Addendum that imposes an obligation after tenninntion
or expiration of the Participating Addendum shall survive the termination or expiration of the
Participating Addendum.
Taxes
The State is exempt from federal excise truces under I.R.C. Chapter 32 (26 U.S.C., Subtitle
D, Ch. 32) (Federal Excise Tax Exemption Certificate of Registry No. 84-730123K) and from
State and local government sales and use taxes under C.R.S. §§39-26-701, et scq.(Colorado
Sales Tax Exemption Identification Number 98-02565). Contractor shall collect no excise,
sales, or use tax from the State, and the Stale shall have no liability to Contractor for such
taxes regardless of whether any political subdivision of the state imposes such taxes on the
Contractor. Some Purchasing Entities may be subject lo taxes for Orders, but in no event
shall the Stale have liability to the Contractor for any such laxes. Contractor shall be solely
responsible for any exemptions from the collection of excise, sales or use taxes Contractor
may wish to have in place in connection with this Participating Addendum.
Third Party Beneficiaries
Except for the Parties• respective successors and assigns pennitted under this Participating
Addendum, this Participating Addendum does not and is not intended to confer any rights or
remedies upon any person or entity other than the Parties.
Standard and Manner of Perfonnance
Contractor shall perform its obligations under this Participating Addendum in accordance
with the highest standards of care, skill and diligence in Contractor's industry, trade, or
profession.
Additional Insured
The Contractor shall ensure that the State is added as an additional insured for all insurance
required under the Master Agreement.
14. COLORADO SPECIAL PROVISIONS
Notwithstanding anything to the contrary in this Participating Addendum, these in the event of a
conflict, these special provisions shall supersede and control over all terms of the Mester
Agreement and all other terms of this Participating Addendum.
A. CONTROLLER'S APPROVAL. C.R.S. §24-30-202(1).
This Participating Addendum shall not be valid until it has been approved by the Colorado
State Controller or designee.
B. FUND AVAILABILITY. C.R.S. §24-30-202(5.5).
Financial obligations of the State payable after the current fiscal year are contingent upon
funds for that purpose being appropriated, budgeted, and otherwise made available.
C. GOVERNMENTAL IMMUNITY.
Exhibit A
No term or condition of this Participating Addendum shall be construed or interpreted as a
waiver, express or implied, of any of the immunities, rights, benefits, protections, or other
provisions, of the Colorado Governmental Immunity Act, C.R.S. §24-10-101 et seq., or the
Federal Tort Claims Act, 28 U.S.C. Pt. VI, Ch. 171 and 28 U.S.C. I 346(b).
D. INDEPENDENT CONTRACTOR
CMS#94966
CORE DOC ID # 20170000000000000 I OS
• Contractor shall perfonn its duties hereunder as an independent contractor and not as an
employee. Neither Contractor nor any agent or employee of Contractor shall be deemed to
be an agent or employee of the State, Contractor and its employees and agents are not entitled
to unemployment insurance or workers compensation benefits through the State and the State
shall not pay for or otherwise provide such coverage for Contractor or any of its agents or
employees. Unemployment insurance benefits will be available to Contractor and its
employees and agents only if such coverage is made available by Contractor or a third party.
Contractor shall pay when due all applicable employment taxes and income taxes and local
head taxes incurred pursuant to this Participating Addendwn. Contractor shall not have
authorization, express or implied, to bind the State to any agreement, liability or
understanding, except as expressly set forth herein. Contractor shall i. provide and keep in
force workers' compensation and unemployment compensation insurance in the amounts
required by law, ii. provide proof thereof when requested by the State, and iii. be solely
responsible for its acts and those ofits employees and agents.
•
•
E. COMPLIANCE WITH LAW.
F.
G.
H.
Exhibit A
Contractor shall strictly comply with all applicable federal and State laws. rules, and
regulations in effect or hereafter established, including, without limitation. laws applicable
to discrimination and unfair employment practices.
CHOICE OF LAW.
Colorado law, and rules and regulations issued pursuant thereto, shall be applied in the
interpretation, execution, and enforcement of this Participating Addendum. Any provision
included or incorporated herein by reference which conflicts with said Jaws, rules, and
regulations shall be null and void. Any provision incorporated herein by reference which
purports to negate this or any other Special Provision in whole or in part shall not be valid or
enforceable or available in any action at law, whether by way of complaint, defense, or
otherwise. Any provision rendered null and void by the operation of this provision shall not
invalidate the remainder of this Participating Addendum, to the extent capable of execution.
BINDING ARBITRATION PROHIBITED.
The State does not agree to binding arbitration by any extra.judicial body or person. Any
provision to the contrary in this Participating Addendum or incorporated herein by reference
shall be null and void.
SOFrW ARE PIRACY PROHIBITION. Governor's Executive Order D 002 00.
State or other public funds payable under this Participating Addendum shall nol be used for
the acquisition, operation, or maintenance of computer software in violation of federal
copyright laws or applicable licensing restrit:tions. Contractor hereby certifies and warrants
that, during the term of this Participating Addendum and any extensions, Contractor has and
shall maintain in place appropriate systems and controls to prevent such improper use of
public funds. If the State detennines that Contractor is in violation of this provision, the State
may exercise any remedy available at law or in equity or under this Participating Addendum,
including, without limitation, immediate termination of this Participating Addendum and any
remedy consistent with federal copyright laws or applicable licensing restrictions .
Page 17 of 19
CMS #94966
CORE DOC ID# 20170000000000000105
I. EMPLOYEE FINANCIAL INTEREST/CONFLICT OF INTEREST. C.R.S. §§24-18-
201 and 24-50-507.
The signatories aver that to their knowledge. no employee of the State has any personal or
beneficial interest whatsoever in the service or propeny described in this Participating
Addendum. Contractor has no interest and .shall not acquire any interest, direct or indirect,
that would conflict in any manner or degree with the performance of Contractor's services
and Contractor shall not employ any person having such known interests.
J. VENDOR OFFSET. C.R.S. §§24-30-202(1) and 24-30-202.4.
Subject to C.R.S. §24-30-202.4(3.S), the State Controller may withhold payment under the
State's vendor offset intercept system for debts owed to Stale agencies for: i. unpaid child
support debts or child support arrearages; ii. unpaid balances of tax, accrued interest, or other
charges specified in C.R.S. §39-21-101, et seq.; iii. unpaid loans due to the Student Loan
Division of the Department of Higher Education; iv. amounts required to be paid to the
Unemployment Compensation Fund; and v. other unpaid debts owing to the State as a result
of final agency determination or judicial action.
K. PUBLIC CONTRACTS FOR SERVICES. C.R.S. §8-17.5-101, ct seq.
Contractor certifies. warrants, and agrees that it does not knowingly employ or contract with
an illegal alien who will perform work under this Participating Addendum and will confirm
the employment eligibility of all employees who are newly hired for employment in the
United States to perfonn work under this P~icipating Addendum, through participation in
the E-Vcrify Program established under Pub. L. 104-208 or the State verification program
established pursuant to C.R.S. §8-17.5-102(5)(c), Contractor shall not knowingly employ or
Participating Addendum with an illegal alien to perfonn work under this Participating
Addendum or enter into a Participating Addendum with a Subcontractor that fails to certify
to Contractor that the Subcontractor shall not knowingly employ or Participating Addendum
with an illegal alien to perfonn work under this Participating Addendum. Contractor i. shall
not use E-Verify Program or State program procedures to undertake pre-employment
screening of job applicants while this Participating Addendum is being performed, ii. shall
notify the Subcontractor and the contracting State agency within three days if Contractor has
actual knowledge that a Subcontractor is employing or contracting with an illegal alien for
work under this Participating Addendum, iii. shall terminate the subcontract if a
Subcontractor does not stop employing or contracting with the illegal alien within three days
of receiving the notice, and iv. shall comply with reasonable requests made in the course of
an investigation, undertalcen pursuant to C.R.S. §8-l 7.S-l02(S), by the Colorado Departmen1
of Labor and EmpJoyment. If Contractor participates in the State program, Contractor shall
deliver to the contracting State agency, Institution of Higher Education or political
subdivision, a written, notarized affinnationJ affirming that Contractor has examined the legal
work status of such employee, and shall comply with an of the other requirements of the State
program. If Contractor fails to comply with any requirement of this provision or C.R.S. §8-
17.5-101 et seq., the contracting State agency, institution of higher education or political
subdivision may terminate this Participating Addendum for breach and, if so terminated,
Contractor shall be liable for damages. :,
L. PUBLIC CONTRACTS WITH NATURAL PERSONS. C.R.S. §24-76,5-10l t et seq.
fahibil A Page 18 of 19
•
Exhibit A
CMS# 94966
CORE DOC ID# 20170000000000000105
Contractor, if a natural person eighteen (18) years of age or older, hereby swears and affinns
under penalty of perjury that he or she i. is a citizen or otherwise lawfully present in the
United States pursuant to federal law, ii. shall comply with the provisions ofC.R.S . §24-76.5-
101 et seq., and iii. has produced one foim of identification required by C.R.S. §24-76.5-103
prior to the effective date of this Contract.
Page 19 of 19
•
CMS 1194966
CORE DOC ID # 20 l 70000000000000 I 05
ATTACHMENT I -CONFIDENTIALITY OFT AXPAYER INFORMATION
CERTIFICATION
This Attachment I -Confidentiality of Taxpayer Information Certification is part of that certain
Participating Addendum by and between Contractor and the State to which it is attached. Any references
to defined terms that are not specifically defined herein shall have the same meaning as those set forth
in the Participating Addendum.
The State has legal responsibilities to safeguard the confidentiality of taxpayer infonnation obtained and
used in the course of this Addendum or any Order for the State or Purchasing Entity. As a contractor
providing services to and for the benefit of the State or Purchasing Entity, Contractor is required to
uphold these responsibilities as a condition of being allowed access to taxpayer information. These
obligations apply to information that is discussed, collected, or maintained verbally, in paper, or in
electronic format.
Contractor understands that in the course of its provision of setvices as a contractor for the State or
Purchasing Entity, Contractor's employees may receive or learn of taxpayer information that is
confidential by law. The confidentiality of all taxpayer information provided by the State or Purchasing
Entity, or learned in the course of Contractor's duties as a contractor for the State, shall be maintained
at all times in accordance with safeguards set forth under CRS § 39-21-113(4) as amended. 1 CCR 201-
l Regulation 39-21-113(4) as amended, 26 CFR § 6103 and the associated US Treasury Regulations as
amended, and IRS Publication 1075. This confidential taxpayer infonnation shall not be disclosed, re-
disclosed, distributed, sold, or shared with any third party nor used in any way ex.cept as expressly
authorized by the State or Purchasing Entity. Information compiled, hosted, and retained on electronic
media or in databases for the use of the State or Purchasing Entity shall be secured and adhere to the
stnndards of protection set forth under federal and State safeguards for the protection of electronically-
stored taxpayer information.
Disclosure of such confidential taxpayer information may be cause for legal action against Contractor
and any involved third pany. Contractor shall immediately notify the State or Purchasing Entity of any
breach of security resulting in any inadvertent or intentional disclosure of confidential taxpayer
information. The State or Purchasing Entity shall not be in any way responsible for defense of any action
against Contractor for a disclosure of confidential taxpayer information. No disclosure shall be made by
Contractor to a Subcontractor or third party without the express written consent of the State or Purchasing
Entity.
Contractor shall not retain any confidential taxpayer infonnation once Contractor has completed legal
services under the tenns of the Addendum or any Order fo r the State or Purchasing Entity, and shall
return all confidential taxpayer information to the State or Purchasing Entity. Contractor shall return all
confidential taxpayer information immediately upon notice and demand from the State or Purchasing
Entity.
Contractor hereby acknowledges that it shall remain in compliance with all State and federal laws and
the aforementioned tenns and conditions pertaining to the protection, security, and confidentiality of
taxpayer information provided by the State or Purchasing Entity or learned of in the course of its duties
as a contractor for the State or Purchasing Entity.
Anachmcnt I Page I of I
• ATTACHMENT 2 -HIPAA BUSINESS ASSOCIATE ADDENDUM
This Attachment 2 -HIPAA Business Associate Addendum is part of that certain Participating
Addendum by and between Contractor and the State to which it is attached. Any references to defined
tenns that are not specifically defined herein shall have the same meaning as those set forth in the
Participating Addendum. For purposes of this Addendum, the State is referred to as "Covered Entity"
or "CE" and Contractor is referred to as "Associate." Unless the context clearly requires a distinction
between the Participating Addendum and this Addendum, all references herein to .. the Participating
Addendum" or "this Participating Addendum" include this Addendum.
RECITALS
A. CE wishes to disclose certain infonnation to Associate pursuant to the terms of the Participating
Addendum, some of which may constitute Protected Health lnfonnation ("PHI") (defined below).
B. CE and Associate intend to protect the privacy and provide for the security of PHI disclosed to
Associate pursuant to this Participating Addendum in compliance with the Health Insurance Portability
and Accountability Act of 1996, 42 USC§ 1320d-1320d-8 ("HIPM") as amended by the American
Recovery and Reinvestment Act of 2009 ('"ARRA")/HITECH Act (PL 111-005), and its implementing
regulalions promulgated by the US Department of Health and Human Services, 45 CFR Parts 160, 162,
and 164 (the "HIPAA Rules") and other applicable laws, as amended.
C. As pnrt of the HIP AA Rules, the CE is required to enter into a written contract conlaining specific
requirements with Associate prior to the disclosure of PHI, as set forth in, but not limited to. Title 45. §§
160.103~ 164.502(e), and 164.504(e) of the Code of Federal Regulations ("CFR") and contained in this
Addendum.
The parties agree as follows:
1. Definitions.
a. Except as otherwise defined herein. capitalized terms in this Addendum shall have the
definitions set forth in the HIP AA Rules at 45 CFR Parts 160. 162, and 164, as amended .
In the event of any conflict between the mandatory provisions of the HIPAA Rules and
the provisions of this Participating Addendum. the HIP AA Rules shall control. Where the
provisions of this Participating Addendum differ from those mandated by the HIPAA
Rules, but are nonetheless permitted by the HIPAA Rules, the provisions of this
Participating Addendum shall control.
b. "Protected Health lnfonnation" or "PHI" means any infonnation, whether oral or
recorded in any form or medium: (i) that relates to the past. present, or future physical or
mental condition of an individual; the provision of health care to an individual; or the
past, present, or future payment for the provision of health care to an individual; and (ii)
that identities the individual or with respect to which there is a reasonable basis to believe
the infonnation can be used to identify the intlividual, and shall have the meaning given
to such term under the HIPAA Rules, including, but not limited to, 45 CFR § 164.501.
c. uProtectcd Information" shall mean PHI provided by CE to Associate or created.
received, maintained, ortransmincd by Associate on CE's behalf. To the extent Associate
is a covered entity under HIP AA and creates or obtains its own PHI for treatment,
payment, and health care operations, Protected Information under this Participating
Page 2-1 mr 10/5/16
d.
Addendum does not include any PHI created or obtained by Associate as a covered entity
and Associate shall follow its own policies and procedures for accounting, access, and
amendment of Associate's PHI.
;'Subcontractor" shall mean a third pany to whom Associate delegates a function, activity,
or service that involves CE's Protected Information, in order to carry out the
responsibilities of this Addendum.
2. Obligations of Associate.
a. Permitted Uses. Associate shall not use Protected Information except for the purpose of
performing Associate's obligations wtder this Participating Addendum and as pennitted
wider this Addendum. Further, Associate shall not use Protected Information in any
manner that would constitute a violation of the HIPAA Rules if so used by CE, except
that Associate may use Protected Information: (i) for the proper management and
administration of Associate; (ii) to carry out the legal responsibilities of Associate; or (iii)
for Data Aggregation purposes for the Health Care Operations of CE. Additional
provisions, if any, governing permitted uses of Protected Infonnntion nre set forth in
Attachment E.1 to this Addendum. Associate accepts full responsibility for any penalties
incurred as a result of Associate' s breach of the HIP AA Rules.
b. Permitted Disclosures. Associate shall not disclose Protected Infonnation in any manner
that would constitute a violation of the HIP AA Rules if disclosed by CE, except that
Associate may disclose Protected Information: (i) in a manner permitted pursuant to this
Participating Addendum; (ii) for the proper management and administration of Associate;
(iii) as required by law; (iv) for Data Aggregation purposes for the Health Care Operations
of CE; or (v) to report violations of Jaw to appropriate federal or state authorities,
consistent with 45 CFR § 164.502(j)(l). To the extent that Associate discloses Protected
Information to a third-party Subcontractor, Associate must obtain, prior to making any
such disclosure: (i) reasonable assurances through execution of a written agreement with
such third party that such Protected Infonnation will be held confidential as provided
pursuant to this Addendum and only disclosed as required by law or for the purposes for
which it was disclosed to such third party; and that such third party will notify Associate
within two (2) business days of any breaches of confidentiality of the Protected
Infonnation, to the extent it has obtained knowledge of such breach. Additional
provisions, if any, governing permitted disclosures of Protected Infonnation are set forth
in Attachment A.
c. Apprgpriate Safeguards. Associate shall implement appropriate safeguards as are
necessary to prevent the use or disclosure of Protected Information other than as pennitted
by this Participating Addendum. Associate shall comply with the requirements of the
HIPAA Security Rule at 45 CFR §§ 164.308, 164.310, 164.312, and 164.316. Associate
shall maintain a comprehensive written information privacy and security program that
includes administrative, technical and physical safeguards appropriate to the size and
complexity of the Associate's operations and the nature and scope of its activities.
Associate shall review, modify, and update the documentation of, its safeguards as needed
to ensure continued provision of reasonable and appropriate protection of Protected
Information.
Page2-2 I\.'\' 1015/16
•
d. Reporting oflmproper Use or Disclosure. Associate shall report to CE in writing nny use
or disclosure of Protected lnfonnation other than as provided for by this Participating
Addendum within five (5) business days of becoming aware of such use or disclosure.
e. Associate's Rights. If Associate uses one or more Subcontractors or agents to provide
services under the Participating Addendum, and such Subcontractors or agents receive or
have access to Protected Information, each Subcontractor or agent shall sign an agreement
with Associate containing the same provisions as this Addendum and further identifying
CE as a third-party beneficiary with rights of enforcement and indemnification from such
Subcontractors or agents in the event of any violation of such Subcontractor or agent
agreement. The agreement between Associate and the Subcontractor or agent shall ensure
that the Subcontractor or agent agrees to at least the same restrictions and conditions that
apply to Associate with respect to such Prot.ected Information. Associate shall implement
and maintain sanctions against agents and Subcontractors that violate such restrictions
and conditions and shall mitigate the effects of any such violation.
f. Access to Protected Infonnation. If Associate maintains Protected Information contained
within CE's Designated Record Set> Associate shall make Protected lnfonnation
maintained by Associate or its agents or Subcontractors in such Designated Record Sets
available to CE for inspection and copying within ten (10) business days of a request by
CE to enable CE to fulfill its obligations to permit individual access to PHI under the
HIPAA Rules, including, but not limited to, 45 CFR § 164.524. If such Protected
Information is maintained by Associate in an electronic form or format, Associate must
make such Protected Information available to CE in a mutually agreed upon electronic
form or formal
g. Amendment of PHL If Associate maintains Protected lnfonnation contained within CE's
Designated Record Set. Associate or its agents or Subcontractors shall make such
Protected Information available to CE for amendment within ten (10) business days of
receipt of a request from CE for an amendment of Protected Information or a record about
an individual contained in a Designated Record Set, and shall incorporate any such
amendment to enable CE to fulfill its obligations with respect to requests by individuals
to amend their PHI under the HIP AA Rules. including, but not limited to, 45 CFR §
164.526. If any individual requests an amendment of Protected Information directly from
Associate or its agents or Subcontractors, Associate must notify CE in writing within five
(5) business days of receipt of the request. Any denial of amendment of Protected
Information maintained by Associate or its agents or Subcontractors shall be the
responsibility of CE.
h. Accounting Rights . If Associate maintains Protected Information contained within CE's
Designated Record Set, Associate and its agents or Subcontractors shall make available
to CE within ten (10) business days of notice by CE, the information required to provide
an accounting of disclosures to enable CE to fulfill its obligations under the HIP AA
Rules, including, but not limited 101 45 CFR § 164.528. In the event that the request for
an accounting is delivered directly to Associate or its agents or Subcontractors, Associate
shall within five (5) business days of the receipt of the request forward it to CE in writing.
It shall be CE's responsibility to prepare and deliver any such accounting requested.
Associate shaJI not disclose any Protected Information except as set forth in Section 2(b)
of this Add~ndum.
rev I0!S/16
i. •
j.
k.
I. •
m.
n.
o.
•
Governmental Access to Records. Associate shall keep records and make its internal
practices, books, and records relating ta the use and disclosure of Protected Infonnation
available to the Secretary of the US Department of Health and Human Services (the
"Secretary"), in a time and manner designated by the Secretary, for purposes of
determining CE's or Associate's compliance with the HIPAA Rules. Associate shall
provide to CE a copy of any Protected Information that Associate provides to the
Secretary concurrently with providing such Protected lnfonnation to the Secretary when
the Secretary is investigating CE. Associate shall cooperate with the Secretary if the
Secretary undertakes an investigation or compliance review of Associate's policies,
procedures, or practices to determine whether Associate is complying with the HIP AA
Rules, and permit access by the Secretary during normal business hours to its facilities,
books, records, accounts, and other sources of infonnation, including Protected
Information, that are pertinent to ascertaining compliance.
Minimum Necessary. Associate (and its agents or subcontractors) shall only request, use,
and disclose the minimum amount of Protected Infonnation necessary to accomplish the
purpose of the request, use, or disclosure, in accordance with the Minimum Necessary
requirements of the HIPM Rules including, but not limited to 45 CFR §§ 164.502(b)
and 164.5 l 4(d).
Data Ownership. Associate acknowledges that Associate has no ownership rights with
respect to Protected Information.
Retention of Protected lnfonnation. Except upon termination of the Participating
Addendum as provided in Section 4(d) of this Addendum, Associate and its
Subcontractors or agents shall retain all Protected lnfonnation throughout the tenn of this
Participating Addendum and shall continue to maintain the infonnation required under
Section 2(h) of this Addendum for a period of six (6) years.
Associate's Insurance. Associate shall maintain insurance to cover loss of PHI data and
claims based upon alleged violations of privacy rights through improper use or disclosure
of PHI. All such policies shall meet or exceed the minimum insurance requirements of
the Participating Addendum (e.g. occurrence basis, combined single dollar limits, annual
aggregate dollar limits, additional insured status, and notice of cancellation).
Notice of Privacy Practices. Associate shall be responsible for reviewing CE's Notice of
Privacy Practices, available on CE's external website , to detennine any requirements
applicable to Associate per this Participating Addendwn.
Notification of Breach. During the term of this Participating Addendum, Associate shall
notify CE within two (2) business days of any suspected or actual breach of security,
intrusion, or unauthorized use or disclosure of PHI ond/or any actual or suspected use or
disclosure of data in violation of any applicable federal or state laws or regulations.
Associate shall not initiate notification to affected individuals per the HIP AA Rules
without prior notification and approval of CE. lnfonnation provided to CE shall include
the identification of each individual whose unsecured PHI has been, or is reasonably
believed to have been accessed, acquired, or disclosed during the breach. Associate shall
take (i) prompt corrective action to cure any such deficiencies and (ii) any action
pertaining to such unauthorized disclosure required by applicable federal and state laws
and regulations.
Paae 2-4 n:v IO/Sf l6
•
p.
q.
r.
Audits, Inspection, and Enforcement. Within ten ( 10) business days of a written request
by CE, Associate and its agents or subcontractors shall allow CE to conduct a reasonable
inspection of the facilities, systems, books, records, agreements, policies, and procedures
relating to the use or disclosure of Protected Information pursuant to this Addendum for
the purpose of determining whether Associate has complied with this Addendum;
provided, however, that: (i) Associate and CE shall mutually agree in advance upon the
scope, timing, and location of such an inspection; and (ii} CE shall protect the
confidentiality of all confidential and proprietary information of Associate to which CE
has access during the course of such inspection. The fact that CE inspects, or fails to
inspect, or has the right to inspect, Associate's facilities. systems, books, records,
agreements, policies, and procedures does not relieve Associate of its responsibility to
comply with this Addendum, nor does CE's (i) failure to detect or (ii) detection, but
failure to notify Associate or require Associate's remediation of any unsatisfactory
practices, constitute acceptance of such prnctice or a waiver of CE's enforcement rights
under the Participating Addendum.
Safeguards During Transmission. Associate shall be responsible for using appropriate
safeguards, including encryption of PHI, to maintain and ensure the confidentiality,
integrity, and security of Protected Infonnation transmitted pursuant to the Participating
Addendum, in accordance with the standards and requirements of the HIPPA Rules.
Restrictions and Confidential Communications. Within ten ( 10) business days of notice
by CE of a restriction upon uses or disclosures or request for confidential communications
pursuant to 45 CFR § 164.522, Associate will restrict the use or disclosure of an
individual's Protected Information. Associate will not respond directly to an individual's
requests to restrict the use or disclosure of Protected Information or to send all
communication of Protected Information to an alternate address. Associate will refer such
requests to the CE so that the CE can coordinate and prepare a timely response to the
requesting individual and provide direction to Associate.
3. Obligations of CE.
4.
a.
b.
Safeguards During Transmission. CE shall be responsible for using appropriate
safeguards, including encryption of PHI,. to maintain and ensure the confidentiality,
integrity, and security of Prolected Information transmitted pursuant to the Participating
Addendum, in accordance with the standards and requirements of the HIP AA Rules.
Notice of Changes. CE maintains a copy ofits Notice of Privacy Practices on its website.
CE shaJI provide Associate with any changes in, or revocation of, permission to use or
disclose Protected lnfonnation~ to the extent that it may affect Associate's permitted or
required uses or disclosures. To the extent that it may affect Associate's permitted use or
disclosure of PHI, CE shall notify Associate of any restriction on the use or disclosure of
Protected Information that CE has agreed to in accordance with 45 CFR § 164.522.
Termination.
a. Material Breach. In addition to any other provisions on the Participating Addendum
regarding breach, a breach by Associate of any provision of this Addendum, as
determined by CE, shall constitute a material breach of this Participating Addendum and
shall provide grounds for immediate termination of this Participating Addendum by CE
Page 2-5 rev IOfS/16
•
b.
c.
pursuant to the provisions of the Participating Addendum covering termination for cause,
if any. If the Participating Addendum contains no express provisions regarding
termination for cause, the following tenns and conditions shall apply:
(1)
(2)
(3)
(4)
Default. If Associate refuses or fails to timely perform any of the provisions of
this Participating Addendum, CE may notify Associate in writing of the non-
perfonnance, and if not promptly corrected within the time specified, CE may
terminate this Participating Addendum. Associate shall continue performance of
this Participating Addendum to the extent it is not terminated and shall be liable
for excess costs incurred in procuring similar goods or services elsewhere.
Associate's Duties. Notwithstanding termination of this Participating Addendum,
and subject to any directions fro,m CE, Associate shall take timely, reasonable,
and necessary action to protect and preserve property in the possession of
Associate in which CE has an interest.
1 .
Compensation. Payment for completed supplies delivered and accepted by CE
shall be at the Participating Addendum Price. Jn the event of a material breach
under paragraph 4a, CE may withhold amounts due Associate as CE deems
necessary to protect CE against loss from third-pnrty claims of improper use or
disclosure and to reimburse CE for the excess costs incurred in procuring similar
goods and services elsewhere.
Erroneous Termination for Default. If after such tennination it is determined, for
any reason, that Associate was not in default, or that Associate's action/inaction
was excusable, such termination shall be treated as a tennination for convenience,
and the rights and obligations of the parties shall be the same as if this
Participating Addendum had been terminated for convenience, as described in this
Participating Addendum.
Reasonable Steps to Cure Breach. Jf CE knows of a pattern of activity or practice of
Associate that constitutes a material breach or violation of the Associate's obligations
under the provisions of this Addendum or another arrangement and does not tenninate
this Participating Addendum pursuant to Section 4(a), then CE shall take reasonable steps
to cw-e such breach or end such violation. If CE's efforts to cure such breach or end such
violation are unsuccessful, CE shall either (i) tenninate the Participating Addendum, if
feasible or {ii) if tennination of this Participating Addendum is not feasible, CE shall
report Associate's breach or violation to the Secretary of the Department of Health and
Human Services. If Associate knows of a pattern of activity or practice of a Subcontractor
or agent that constitutes a material breach or violation of the Subcontractor's or agent's
obligations under the written agreement between Associate and the Subcontractor or
agent, Associate shall take reasonable steps to cure such breach or end such violation, if
feasible.
Judicial or Administrative Proceedings. Either party may terminate the Participating
Addendum, effective immediately, if (i) the other party is named as a defendant in a
criminal proceeding for a violation of the HIP AA Rules or other security or privacy laws
or (ii) a finding or stipulation that the other party has violated any standard or requirement
of the HIP AA Rules or other security or privacy laws is made in any administrative or
civil proceeding in which the party has been joined.
Page 2-6 rev 1015116
•
d. Effect ofTennination.
(I) Except as provided in paragraph (2) of this subsection, upon termination of this
Participating Addendum, for any reason, Associate shall return or destroy all
Protected lnfonnation that Associate or its agents or Subcontractors still maintain
in any form, and shall retain no copies of such Protected lnfonnation. If associate
elects to destroy the PHI, Associate shall certify in writing to CE that such PHI
has been destroyed.
(2) If Associate believes that returning or destroying the Protected Information is not
feasible, Associate shall promptly provide CE notice of the conditions making
return or destruction infeasible. Associate shall continue to extend the protections
of Sections 2(a}, 2(b}, 2(c), 2(d), and 2(e) of this Addendum to such Protected
Infonnation, and shall limit further use of such PHI to those purposes that make
the return or destruction of such PHI infeasible.
5. lniunctive Relief. CE shall have the right to injunctive and other equitable and legal relief against
Associate or any of its Subcontractors or agents in the event of any use or disclosure of Protected
Information in violation of this Participating Addendum or applicable law.
6. No Waiver oflmmunity. No tenn or condition of this Participating Addendum shall be construed
or interpreted as a waiver, express or implied, of any of the immunities, rights, benefits, protection, or
other provisions of the Colorado Governmental Immunity Act, CRS § 24-10-IOI et seq. or the Federal
Tort Claims Act, 28 USC§ 2671 et seq. as applicable, as now in effect or hereafter amended.
7. Limitation of Liability. Any limitation of Associate's liability in the Participating Addendum
shall be inapplicable to the terms and conditions of this Addendum.
8. Disclaimer. CE makes no warranty or representation that compliance by Associate with this
Participating Addendum or the HIPAA Rules will be adequate or satisfactory for Assodate 1 s own
purposes. Associate is solely responsible for all decisions made by Associate regarding the safeguarding
of PHI.
9. Certification. To the extent that CE detennincs an examination is necessary in order to comply
with CE' s legal obligations pursuant to the HIP AA Rules relating to certification of its security practices,
CE or its authorized agents or contractors may, at CE's expense, examine Associate's facilities, systems,
procedures, and records as may be necessary for such agents or contractors to certify to CE the extent to
which Associate's security safeguards comply with th~ HIPM Rules or lhis Addendum.
Amendment.
a. Amendment to Comply with Law. The parties acknowledge that state and federal laws
relating to data security and privacy are rapidly evolving and that amendment of this
Addendum may be required to provide for procedures to ensure compliance with such
developments. The parties specifically agree to take such action as is necessary to
implement the standards and requirements of the HIPAA Rules and other applicable laws
relating to the confidentiality, integrity, availability, and security of PHI. The parties
understand and agree that CE must receive satisfactory written assurance from Associate
that Associate will adequately safeguard all Protected Infonnation and that it is
Associate•s responsibility to receive satisfactory written assurances from Associate's
Poge 2-7 rev . IOl$fl6
•
•
Subcontractors and agents. Upon the request of either party, the other party agrees to
promptly enter into negotiations concerning the terms of an amendment to this Addendum
embodying written assurances consistent with the standards and requirements of the
H[PAA Rules or other applicable laws. CE may terminate this Participating Addendum
upon thirty (30) days' written notice in the event (i) Associate does not promptly enter
into negotiations to amend this Participating Addendum when requested by CE pursuant
to this Section, or (ii) Associate does not enter into an amendment to this Participating
Addendum providing assurances regarding the safeguarding of PHI that CE, in its sole
discretion, deems sufficient to satisfy the standards and requirements of the HIPAA
Rules.
b. Amendment of Attachment A. Attachment A may be modified or amended by mutual
agreement of the parties in writing from time to time without formal amendment of this
Addendum.
11. Assistance in Litigation or Administrative Proceedings. Associate shall make itself, and any
Subcontractors, employees, or agents assisting Associate in the performance of its obligations under the
Participating Addendum, available to CE, at no cost to CE up to a maximum of thirty (30) hours, to
testify as witnesses, or otherwise, in the event of litigation or administrative proceedings being
commenced against CE, its directors, officers, or employees based upon a claimed violation of the
HIPAA Rules or other laws relating to security and privacy or PHI, except where Associate or its
Subcontractor, employee, or agent is a named adverse party.
12. No Third-Party Beneficiaries. Nothing express or implied in this Participating Addendum is
intended to confer, nor shall anything herein confer, upon any person other than CE, Associate, and their
respective successors or assigns, any rights, remedies, obligations, or liabilities whatsoever.
13. Intemretation and Order of Precedence. The provisions of this Addendum shall prevail over any
provisions in the Participating Addendum that may conflict or appear inconsistent with any provision in
this Addendum. Together, the Participating Addendwn and this Addendum shalJ be interpreted as
broadly as necessary to implement and comply with the HIP AA Rules. The parties agree that any
ambiguity in this Participating Addendum shall be resolved in favor of a meaning that complies and is
consistent with the HIP AA Rules. This Participating Addi:ndum supersedes and replaces any previous
separately executed HIP AA addendum between the parties.
14. Survival of Certain Participating Addendwn Tenns. Notwithstanding anything herein to the
contrary, Associate's obligations under Section 4(d) ("Effect of Termination,.) and Section 12 ('~No
Third-Party Beneficiaries") shall survive tennination of this Participating Addendum and shall be
enforceable by CE as provided herein in the event of such failure to perform or comply by the Associate.
This Addendum shall remain in effect dwing the term of the Participating Addendum inc1uding any
extensions.
15. Representatives and Notice.
a.
. .
Representatives. For the purpose of the Participating Addendum, the individuals
identified elsewhere in this Participating Addendum shall be the representatives of the
respective parties. If no representatives are identified in the Participating Addendum, the
individuals listed below are hereby designated as the parties' respective representatives
for purposes of this Participating Addendum . Either pany may from time to time
designate in writing new or substitute representatives.
Page 2-8 RV )015116
•
•
b. Notices. All required notices shall be in writing and shall be hand delivered or given by
certified or registered mail to the representatives as shown in Section 5 of the Participating
Addendum .
Page 2-9 rev 10/5 116
-A 1TACHMENT 2.1 -HIPP AA BAA ATI ACHMENT
This Attachment 2.1 -HIPAA BAA Attachment is part of that certain Participating Addendum by and is part of that
certain Participating Addendum by and between Contractor and the State to which it is attached. Any references to defined
terms that arc not specifically defined herein shall have the same meaning as those set forth in the Participating Addendum.
This Attachment sets forth additional tenns to the HIP AA Business Associate Addendum, which is part of the
Contract, and is effective as of the Effective Date of the Contract (the "Attachment Effective Date"). This Attachment may
be amended from time to time as provided in§ JO(b) of the Addendum.
1. Additional Pennitted Uses. In addition to those purposes set forth in § 2(a) of the Addendum, Associate may use
Protected Information as follows: No Additjonal Permitted Uses
2. Additional Permitted Disclosures. In addition to those purposes set forth in § 2(b) of the Addendum, Associate
may disclose Protected Information as follows: No Additional Pennitted Disclosures
3. Subcontractor(s). The parties acknowledge that the following subcontractors or agents of Associate shall receive
Protected Information in the course of assisting Associate in the performance of its obligations under this Contract:
4.
No Subcontractors.
Receipt. Associate's receipt of Protected Information pursuant to this Contract shall be deemed to occur as follows .
sociate's obligations under the Addendum shall commence with respect to such PHl upon such receipt: 1J.w
cei t of PHI from a Purchasin Entit .
5. Additional Restrictions on Use of Data. CE is a Business Associate of certain other Covered Entities and, pursuant
to such obligations of CE, Associate shall comply with the following restrictions on the use and disclosure of Protected
lnfonnation: No Additional Restrictions on Use of Data.
6. Additional Terms. [This section may include specifications for disclosure format, method of transmission, use o,I
an intermediary, use of digital slgnalllres or PKJ, authenrlcation, additional secr,rity of privacy specifications, de-
identificallon or re-identification of data and other additional terms.] No Additional Terms.
Page 2-10 rev. IO!Sfl6
•
•
•
Exhibit B
PARTICIPATING ADDENDUM EXHIBIT B, SERVICES AND PRICE LIST
Publishers
-AISQUAR~ __ -AIRWATCH MOBILE DEVICE MANAGEMENT VMWARE ~-
ALLIANCE ENTERPRISES
APPLE '
AUACHMATE-MICROFOCUS
AUTODESK
AUTONOMY-HP --.
_..,
BAKBONE ~DELL ---_, .
BARRACUDA -.. -
BOMGAR REMOTE SOFTWARE .
CA TECHNOLOGIES . --CISCO .
~ ----COMPUTRONIX USA ~---
COMPUWARE
COREL --. ---DOUBL£TAKE . -~·
EMC . -
ENCHOICE -
ESET ---. --,-----. --,--ESRI -. . ~ , . ---.... . .. --FREEDOM SCIENTIFIC • -----"""--.. . GUARDIAN EDGE -SYMANTEC •"
GWMICRO
. -
IBM ,, -
ICM CONVER~ ,
INFOR , ----INTERMEDIX EMSV~ .
HP . ---------· HUMANWARE . ' ~-
i INFORMATION BUILDERS --....
~
KRONOS SOFTWARE rl"
'" ---. LANDESK • --
LASERASCHE .. ,. . . 1 .
~ ----;-; UQUIOWARE STATUSPHERE -r
r: MICROFOCUS INC ...
MINJET
Page I
Mark up/down
.00
1.50%
2.00%
2.00%
2.00%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25%
2.25"
2.25%
2.25%
2.25%
2.25"
2.25"
2.25%
2.25"
2.25"
2.25%
2.25%
[T • MPS 2.25% ----.
•·. MQSOFTWARE-BMCSOFTWA!!_ 2.25%
NCIRCLE -..,. 2.25%
NETOP " 2.25%
NUANCE 2.25%
ORAaE 2.25%
OSAM -2.25%
PASSPORT ~ 2.25%
I_ PATCHLlNK -2.25%
PRO°OFPOINT -2.25%
''· -
RSA SECURITY -2.25% :i '
REFERENl!IASYSTEMS ,-2.25% ,_ =.1 SAP AMERIC!A 2.25%
, SAS ·-2.25% .
SOLUTIONS SOFTWARE -2.25%
SOPHOS ,. 2.25% --SPLUNKSOFlWARE 2.25% -STASEEKER NETWORK INFRASTRUCTURE MONITORING 2.25'6
STEUENT -oRAaE 2.25%
SUNGUARD 2.25%
SYBASE 2.25% ----,: .. 0TECHSMITH ,, , J 2.25%
TREND MICRO .,a 2.25"
TRUSTWARE ,. ·~, .. 2.25% ' .
ULTRABAC ··-2.25%
VORMETRIC ' . 2.25% ·-WEBS£NSE ' 2.25%
anv other non •llstedpublisher j 4.75%
Service being Offered as a Separate Charge Rate Unit of Measure
iO Service Labor Category
Business Analyst I $ 6 7.63 Per Hour
Service Technician $ 67.63 Per Hour
Business Analyst II $ 74.26 Per Hour
Service Technician Sr. $ 74.26 Per Hour
Supervisor Services $ 88.84 Per Hour
Business Analyst Sr. $ 88.84 Per Hour
Engineer $ 100.78 Per Hour
Engineer Sr. $ 140.56 Per Hour
Manager Services $ 165.75 Per Hour
Project Coordinator $ 198.90 Per Hour
Consultant I $ 198.90 Per Hour
Consultant II s 218.40 Per Hour
IOultant Sr. $ 218.40 Per Hour
ject Coordinator Sr. $ 222.77 Per Hour
Senior Manager Services $ 222.77 Per Hour
Architect I $ 245.31 Per Hour
Manager Programs $ 245.31 Per Hour
Project Manager $ 245.31 Per Hour
Architect II $ 271 .83 Per Hour
1
Prcject Manager Sr. $ 271 .83 Per Hour
Architect Sr. $ 298.35 Per Hour
Specialty s 430.95 Per Hour
Global Knowledge Training Services Cost Plus Reseller
Cost
Global Knowledge Training Course 7.50% Per Training Class
LQ
Llcan•• RaconcDlatlon Service (•one Pu~ishar)
0
This tiered pricing includes analysis and reconciliation of purchase hfstory and instllation data for one publisher. JI does not
Include costs for help with identifying what Is Installed on the devices. Software discover costs would be extra.
Device (PC + Server) Count One•PUbllshar LRS Pricing Type Price '
1-350 (Fixed Fee) $ 3,000.00 Fixed Fee
351-600 (Fixed Fee) $ 5,000.00 Fixed Fee
601-1, 199 $ 8.60 Per Device
1,200-2,399 $ 5.30 Per Device
2,400-3,999 $ 4.90 Per Device
4,000-5,999 $ 4.30 Per Device
6,000-9,999 $ 3.50 Per Device
10,000-14,999 $ 3.00 Per Device
15,000-50,000 $ 1.70 Per Device
•
1 1Page
Software Value-Added Reseller (SVAR) Services
MASTER PRICE AGREEMENT
with
Insight Public Sector, Inc.
Contract No. ADSPO16-138244
State of Arizona
Lead State
Effective: May 27, 2016 to April 7, 2018
-. r -, --
Offer and Acceptance
SOLICITATION NO.: ADSPO16.00005829
OFFFEROR: Insight Public Sector, Inc.
OFFER
TO THE STA TE OF ARIZONA:
State of Arizona
State Procurement Office
PAGE
10 100 North 15"' Avenue , Suitt 201
Of Phoenix. AZ 85007
71')
The Undersigned hereby offers and agreEJs to furnish the material. service or construction In
eompllance with all tenns.J conditions, specfficaUons and amendments in the Solicitation and any
written exceptions in the oner. Signature also certifies Small Business status.
Insight Public Sector, Inc.
Con-.,anyN.-no
6820 South Harl A venue David Cristal
Slgn()ffor
Prinlod Name
Ttmpe Arizona 85283
Cdy Stale Z.lp Vjce President -General Manaaer
ni.
PtlOnt 800-INSIGIIT
E-Ma t Molly. Randol@lnsightcom Fax
1 Tho &utlmi.slon of the oe. did not lnYoM colUlion « oi:. anciconipi,llllve prKUces
.
2 The Offef« IND not~ ~ -, ~ or appbn! for flffl)loymint In lllota1lon of Fe<Mral &eaAIYO Ordet , , 246. SUte E.,rOCIAl\le
0rdor 2009-9 or A.R S. H 41-1461 Ultelugh 1465
Tho Of!eror has not VMlfl. ollerecl to gtve. nor nllrndl to give at 11'1/ ume herNfter arr, economic 0PP()f1Unl!y , tun.e empoymort, gift, loan. gratuty,
spoaal diicount ~-fav«. or MMW» IO • ~c ~ In ocmedlon wl'1 tlle ~ oner F allure co Pfovidtr • valid ~nature al'llmmg tie
stipuaUOns n,qurcd by IM1 clause WU l'elUl In re;ectl0n ot U-.. Oller Signing Int oflef ..utt • blae 1tatomer4 lhaa 1/0ld tile oftof. any rnulltn;
cannct IWld may be~ 10 legal remedies provldod by 11w
... The Offoror ccltlfiea lhlt tho abcPtc rnttllf10MI orvaru-t1on _ ISi _,XIS NOT a small ~s wth Ilsa than 100 Gffl)IOyeea or Ml grou
n,wnuas of 5" rnlllon or less
ACCEPTANCE OF OFFER
The Offer fl hereby 8CXefl(ed
The Contrador 1$ now bound to sel the materials or services listed by the attached contract and based upon the &olicitation .
lnduding all lerms, condltlons. specifications. amendments , etc., and the Contraclor's Offer as ~pied by the State
This Contract shaU hencefof1h be rererred lo as Contrad No Al}5/tJl/,-/:lf-:,..L/''r
The •~e dale or the Contract la ~ ~ 1, ,;, D / I,. .
The Co"ltrador is cautioned not lo commenceybfflable wotlt °' to provide any material or service under this contract until
C0ntrae1or receives purchase order, contract release document°' written notice to proceed .
State of Arizona
Awarded this ,,,,..__ 20 !1:,
Procureme
•
2 J Page
Master Agreement
Table of Contents
tract No: ADSP016-138244
State of Ariz:ona
State Pr ocurement Office
100 North 15iffl Avenue, Suite 201
Phoenix, AZ 85007
Description: Software Va1ue•Adcled Resettet {SVAR) Senilc;H
Table of Contents
EXECUTED OFFER ANO ACCEPTANCe FORM ......................................................................................................... 2
SECTION 1: NASPO ValuePolnt SoUcltatton AOSPO16-G00OS82.9 -GENl:RAL INCFORMATION ......................... 4
81:CTION 2: SCOPE OF WORK ................................................................................................................................... 7
SECTION 3: NASPO VafuePotnt Mnt&r Agreement Terms and Condttiol\S ......................................................... 22
SECTION 4: Lead State (State of At~ona) Tenns and Conditions ........................................................................ 37
State of Atizona Special Terms and Conditions ....................................................................................... 37
State of Arbona Unlfonn Tenns ,and Conditions ...................................................................................... 50 •
Master Agreement
Section 1 : General Information
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, A2. 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR} Services
1.1 Purpose
1.2 •
1.3
The State of Arizona, State Procurement Office, is requesting proposals for Software Value-Added
Reseller (SVAR) services in furtherance of the NASPO ValuePoint Cooperation Purchasing Program
(NASPO ValuePoint). The purpose of this Request for Proposal (RFP) is to establish Master
Agreements with qualified Offerers so that NASPO ValuePoint Cooperative Members may acquire
Commercial off the Shelf Software (COTS) and related services from Software Value-Added Resellers.
The objective of this RFP is to obtain best value, and in some cases achieve more favorable pricing,
than is obtainable by an individual state or local government entity because of the collective volume of
potential purchases by numerous state and local government entities. The Master Agreement(s)
resulting from this procurement may be used by state governments (including departments, agencies,
institutions), institutions of higher education, political subdivisions (i.e., colleges, school districts,
counties, cities, etc.), the District of Colombia, territories of the United States, and other eligible entities
subject to approval of the individuals state procurement director and compliance with local statutory and
regulatory provisions, as explained in section 3 of the NASPO ValuePoint Master Agreement Terms
and Conditions. The initial term of the Master Agreement shall be two (2) years with renewal provisions
as outlined in Section 3 of the NASPO ValuePoint Master Terms and Conditions (Section 4).
Lead State, Solicitation Number and Lead State Contract Administrator (LSCA)
The State of Arizona, State Procurement Office (SPO) is the Lead State and Issuing office for this
document and all subsequent addenda relating to it. This solicitation (RFP) is a competitive process,
in accordance with the Arizona Procurement Code available at https://spo.az.gov/ . The Arizona
Procurement Code is a compilation in one place of Arizona Revised Statutes (ARS) 41-2501 et seq.
and administrative rules and regulations A.A.C R2-7-1010 et.seq. The Solicitation #ADSPO16-
00005829 must be referred to on all proposals, correspondence, and documentation relating to this
RFP.
The Lead State Contract Administrator (LSCA) identified below is the single point of contact during this
procurement process. Offerers and interested persons shall direct to the Lead State Contract
Administrator all questions concerning the procurement process, technical requirements of this RFP,
contractual requirements, requests for brand approval, change, clarification, protests, the award
process, and any other questions that may arise related to this solicitation and the resulting Master
Agreement. The Lead State Contract Administrator (LSCA) designated by the State of Arizona, State
Procurement Office is:
Charlotte Righetti, CPPB, CTNS State Procurement Manager
State of Arizona, State Procurement Office
100 N. 15th Avenue, Suite 201
Phoenix, Arizona 85007
Phone : (602)542 .9127
NASPO ValuePoint Background Information
NASPO ValuePoint (formerly known as WSCA~NASPO) is a cooperative purchasing program of all 50
states, the District of Columbia and the territories of the United States. The Program is facilitated by
the NASPO Cooperative Purchasing Organization LLC, a nonprofit subsidiary of the National
Association of State Procurement Officials (NASPO), doing business as NASPO ValuePoint. NASPO
is a non-profit association dedicated to strengthening the procurement community through education,
research, and communication. It is made up of the directors of the central purchasing offices in each
8 Master Agreement
Section 1 : General Information
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
of the 50 states, the District of Columbia and the territories of the United States. NASPO ValuePoint
facilitates administration of the cooperative group contracting consortium of state chief procurement
officials for the benefit of state departments, institutions, agencies, and political subdivisions and other
eligible entities (i.e., colleges, school districts, counties, cities, some nonprofit organizations, etc.) for
all states, the District of Columbia, and territories of the United States. For more information consult
the following websites: www.naspovaluepoint.org and www.naspo.org.
1.4 Participating States
1.5
In addition to the Lead State conducting this solicitation, the Participating States listed below have
requested to be named in this RFP as potential Users of the resulting Master Agreement. Other entities
may become Participating Entities after award of the Master Agreement. State specific terms and
conditions will govern each state's Participating Addendum that will govern each state's Participating
Addendum. A listing of the Participating States can be found in Exhibit I.
Definitions -all capitalized terms in this document have the meaning as defined in
AAC R2-7-101. Any capitalized term not defined in AAC R2-7-101 has the meaning defined
below.
"Appliance'' means a separate and discrete hardware device with integrated software (firmware),
specifically designed to provide a specific computing resource . For the purposes of th is solicitation only
an "Appliance" which is the sole means of obtaining the Software product is allowable.
"Attachment" means any item the Solicitation requires an Offerer to submit as part of the Offer.
"Best and Final Offer (BAFO)" means a revision to an Offer submitted after negotiations are
completed that contains the Offeror's most favorable terms for price, service, and products to be
delivered .
"Commercial Off the Shelf' ("COTS") for the purposes of this solicitation means non-developmental
software which has been created for specific uses and is available to the general public in the
commercial marketplace. COTS products are designed to be implemented easily into existing systems
without the need for customization.
"End-User License Agreement (EULAt is a legal contract between the manufacturer (publisher) and
the end User of an application that details how the software can and cannot be used.
"eProcurement (Electronic Procurement)" means conducting all or some of the procurement
function over the Internet. Point, click, buy and ship Internet technology is replacing paper-based
procurement and supply management business processes. Elements of eProcurement also include
Invitation for Bids, Request for Proposals, and Request for Quotations.
"Excluded Software Publishers" means a Software Publisher who is unwilling to do business with a
Reseller.
"Exhibit" means any document or object labeled as an Exhibit in the Solicitation or placed in the
Exhibits section of the Solicitation.
SI Page
e Master Agreement
Section 1: General Information
. ontract No: ADSP016·138244
Description: Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ. 85007
"Lead State Contract Administrator" ("LSCA") means the Procurement Officer for the Master
Agreement.
"Master Agreement" ("MPA") means the contractual agreement executed between the winning
(awarded) contractor (s) and the Lead State conducting the procurement on behalf of NASPO
ValuePoint.
"Non-perpetual license" or Subscription License" is a temporary license that provides the right to
use a particular licensed product until the end of the license-agreement term.
"Participating State Contract Administrator" ("PSCA") means the Procurement Officer for the
Participating State.
"Perpetual license" means a license which is everlasting and valid if the software is being used in
accordance with the license-agreement requirements.
"Person" means any corporation, business, individual, union, committee, club, or other organization or
group of individuals
"Publisher" means a software manufacturer (e.g., Microsoft)
"Reseller" means a Software Value-Added Reseller who is awarded under this solicitation, and who
has a fully-executed (MPA and PA-s) contract.
"Reseller Cost" means the price that the Reseller pays the Publisher or Distributor to purchase
software on behalf of the Participating State. Reseller Cost should not include any administrative or
other mark-up costs.
"Software" means the computer program, including media and associated documentation.
"Software Licensing" means allowing an individual or group to use a piece of software.
"Software Maintenance and Support" means any software upgrades, annual updates, patches and
fixes needed to improve functionality and keep the software in working order.
"Solicitation Amendment" means a change to the Solicitation issued by the Procurement Officer.
"Volume License Agreements (VLAs)" means an agreement with a Software Publisher wherein the
Participating State's total expected purchasing over a period of time is considered in establishing the
discount level.
61 Page
A Master Agreement 'V' Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
2.1 Software Value-Added Reseller ('Reseller' -"SVAR")
•
2.1.1 Software Value-Added Reseller ('Reseller' -WSVAR") shall be a large account reseller
authorized to sell products direct from Key Software Publishers or authorized Distributors.
2.1.2 SVAR shall do the following:
2.1.2.1 Provide Commercial Off-the-Shelf-Software (COTS).
2.1.2.2 Honor existing Volume or Enterprise license agreements.
2.1.2.3 Offer maintenance and support packages on licenses already owned by the
Participating State and other Purchasing Entities.
2.1.2.4 Advise the LSCA, each PSCA, and other Purchasing Entities of SVAR's channel
partner status with Key Software Publishers.
2.1.2.5 Retain or enhance reseller certifications with software publishers -At a minimum,
maintain Reseller certification levels held at time of award.
If Reseller's certification or reseller status is withdrawn or reduced, Reseller is
required to immediately notify, in writing, the Lead State Contract Administrator
(LSCA), each PSCA and other Purchasing Entities explaining :
• The change;
• The impact on their costs to obtain the product;
• Limitations on the products or services they may provide; and,
• The reasons for the change.
Failure to provide the required notification, regarding significant negative changes in
their reseller status, may be grounds for suspension or cancellation of the MPA and
PA's.
2.1.2.6 Provide Pre-Sale Advisement -There shall be no charge for these services :
2.1.2.7
2.1.2.6.1 Advise the Purchasing Entity in making strategic software application
decisions by providing evaluation copies, product comparisons, needs
analysis, product information and application recommendations.
2.1.2.6.2 Act as liaison between the Purchasing Entity and individual publishers
in identifying best approaches and cost savings opportunities for the
Purchasing Entity.
2.1.1.6.3 Examples of such advice would be:
• In selecting appropriate software;
• In explaining Volume License Agreements with complicated rules;
• In determining the most cost-effective buying strategies;
• In ensuring that Participating States and other Purchasing Entities
are in compliance with licensing requirements; and,
• In finding software options to meet a specific need, for example, a
flow-charting package.
Reseller shall negotiate to reduce Reseller Cost, to pass on savings to the
Participating State and other Purchasing Entitites.
71 Page
A Master Agreement ~ Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
2.1.2.8 Provide assistance in explaining and developing Volume License and Enterprise
Agreements.
2.1.2.9 Provide Software Installation Assistance.
2.1.2.9.1 Provide, at no additional cost, assistance or advice in basic installation
or implementation of COTS product.
2.1.2.8.2 If the Purchasing Entity encounters difficulty in downloading or installing
the software, the Reseller must provide assistance within eight (8)
business hours of being informed of the problem .
2.1.2.10 Provide Software De-Installation Assistance.
2.1.2.11 Provide Tracking, Management, Usage Monitoring and Reporting of Licenses
2.1 .2.11.1 Reseller shall have in place a product license inventory and asset
management system, which will include an accurate inventory record of
product licenses purchased under this Contract.
2.1.2.11.2 Reseller must also have the capability tracking maintenance renewal
and other significant due dates.
2.1.2.11.3 At a minimum, this system shall be able to provide this information by
Participating State and Purchasing Entity.
2.1.2.11.4 Reseller shall work with Participating State, other Purchasing Entities,
publishers, previous and subsequent contract software resellers, and
hardware computer contractors to ensure the most comprehensive
record of licenses is created, maintained, and the information
transferrable.
2.1.2.11.5 States may choose to award multiple PA's under this Agreement.
Details on how licenses are to be tracked and managed under multiple
awards will be determined by that awarding State.
2.1.2.11.6 As may be required by a Participating State, or other Purchasing Entity ,
Reseller shall work with NASPO ValuePoint computing equipment
contractors, or a Participating State's comparable computer hardware
contractor, to see that any software acquired under those contracts can
be tracked through this contract.
2.1.2.12 Notify Participating State and Purchasing Entities of publisher publicly announced
changes pertinent to User licensing .
2.1.3 SVAR shall Develop and Maintain Website
8 1Page
2 .1.3.1 For Participating States, Reseller shall develop and support a website specific to that
State, with content approved from the LSCA or PSCA as appropriate based on
content.
2.1.3.1.1 This web site information shall be available through the Internet without
the use of additional software or licenses.
,A Master Agreement ~ Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
ontract No : ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
•
91 Page
2.1.3.1.2 Website should be User friendly to allow for quick and easy access and
use.
2.1.3.1.3 Website shall be available 24 x 7, except for scheduled maintenance.
2.1.3.1.4 Website shall be ADA compliant.
2.1.3.1.5 No costs or expenses associated with providing this information shall be
charged to the States.
2.1.3.1.6 Universal Resource Locator (URL} for the website must be supplied to the
PSCA and the LSCA within sixty (60) days of the execution of the PA.
2.1.3.1. 7 The website will include contract information, product information/catalog,
the capability to generate online reports, and other pertinent information
as may be reasonably requested by States, such as copies of VLAs.
2.1.3.1.8 Publisher Notifications and Other Industry Information. In the event that a
publisher publicly announces changes that are pertinent to User licensing,
the Reseller shall assist Users by posting the information on the state
websites.
2.1.3.1.9 Reseller shall provide, at no additional cost, training on how to use their
website and how to use this contract in obtaining quotes and placing
orders. Online training should be available on the website, but
supplementary electronic (e.g. Webinars, emails), telephone or on-site
training should be provided, as needed, during standard working hours.
2.1.3.2 Contract and General Information. The website shall provide contract and ordering
information to include, at a minimum:
2.1.3.2.1 The contract number(s) (MPA and PA);
2.1.3.3.2 The Reseller primary contact and contacts to whom incidents are to be
2.1.3.3.3
2.1.3.3.4
2 .1.3.3.5
escalated:
• Name(s and titles
• Areas of responsibility for each contact name;
• Phone number(s}; and,
• Email address(es).
Information on use of website,
Quote and ordering information; and,
Notifications regarding publishers and products, such as pending key
product changes or upgrades.
2.1.3.3 Online Catalog
2.1.3.3.1 Reseller shall provide COTS software, and software maintenance of new
or existing licensed software, under this contract. Information on
approved products, customized by Participating State, will be available
through an online catalog and through Reseller's representatives either
through email or telephone inquiry during the standard working hours of
the Participating State. The online catalog shall provide an expansive list
Master Agreement
Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSP016·138244
Description: Software Value-Added Reseller {SVAR) Services
•
•
10 I P age
of products allowed per the contracts, particularly those products of
itemized publishers.
2.1.3.3.2 The website shall provide contract and ordering information to include, at
a minimum: publishers, product names, standard product pricing, and
product descriptions (photos optional or links to access product literature).
Regardless of the number and types of links to the Reseller's electronic
catalog, the Reseller shall ensure that all eligible agencies purchasing
under one PA are accessing the same current base version of the product
catalog. Online information shall include purchases of Volume or
Enterprise License Agreement software as well as individual COTS
software licenses.
2.1.3.3.3 Online catalog shall be restricted to just software. Non-authorized
products or groups of products shall not be on the website. Reseller shall
not use this proposed website to cross sell or cross advertise other
products and or services the Reseller may be able to offer.
2.1.3.4 Product Searching Capability. At a minimum, the online catalog should be searchable
by Purchasing Entity and their VLAs, Software Publisher, Product name, OEM
product number, and software description (e.g., GIS, Security). The online category
can be modified as Users' needs dictate, such as including products obtained through
a distributor (non-itemized publisher products) that are frequently purchased.
2.1.3.5 Online Product Quotes. Product price displayed online is a 'not-to-exceed' product
price quote based on contract rate and real time Reseller Cost. For high dollar
purchases, or quantity purchases, Purchasing Entity should request a quote by
contacting Reseller representative off-line. The online pricing should allow for
overrides when a quote with a negotiated better price has been offered and is being
placed online. Website should have capability to track all quotes by Purchasing Entity
and be easily accessible for viewing by quote number. Website shall include a
shopping cart feature that allows Purchasing Entities to provide shipping instructions.
Purchasing Entities can place orders on the web either via credit card or purchase
order. Specifics regarding an individual state's requirements for placing an order may
be included in that State's Participating Addendum (PA).
2.1.3.6 User Differentiation. Catalog should be designed so as to provide a means to identify
the Participating State (state agency or other eligible Purchasing Entity). This method
used must not require any administrative tasks on the part of the LSCA for the MPA,
the PSCA for the individual PSCA. Website should allow Users to develop personal
lists and profiles, including an option to securely store and maintain procurement card
information. Catalog should have the capability of being used as a 'Punch Out' to an
individual state's electronic purchasing system.
2.1.3. 7 Online Reports. Website shall have capability to provide order history , as well as
order status and order tracking.
2.1.3.8 Other. Other information may be added to the website as may be required by State
(such as copies of volume license agreements) or enhancements that may be
proposed by Reseller and approved by State.
e Master Agreement
Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15111 Avenue. Suite 201
Phoen ix, AZ 85007
ontrad No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
2.2 COTS Products
2.2.1 Software which requires little or no services
•
111 Page
IN SCOPE Offerings OUT OF SCOPE Offerings
LICENSING TYPE COTS Individual Licensing Custom.lCustomized
Volume Licensing I
I
EnteJprise licensing
,.. ---
LICENSING I Pe,petual SUbsaiption none
PERJOD
Delivery Shrink-Wrap Download none
HOSTING On Premise I Off Premise Managed Service
as part of delivery I Managed Services means the
&use. I proactive management of an IT
I
(Information Technology) .-,
or object, by a third party
typically known as a MSP, on
behalf of e custom1K
mspalliance comldeffnltlon-of-
-menaaed-:serv/ces/
2.2.1.1 Most Current Version -Purchase orders shall be deemed to reference a
manufacturer's most recent release model or version of the product at the time of the
order, unless the Purchasing Entity specifically requests in writing an earlier model or
version and the Reseller is willing to provide such model or version.
2.2.1.2 Licenses and Maintenance Agreements
2.2.1.2.1 Volume License Agreements (VLA) and Enterprise License Agreements
(ELA)
The Reseller will honor existing Participating State's VLA's or ELA 's with
publishers and include those licenses as part of the Reseller's license
tracking service. Following an executed PA with a Participating State,
and if so required by the Participating State, the Purchasing Entity and/or
an individual publisher, the Reseller will identify itsel f to software
publishers as Reseller for that Participating State or Purchasing Entity. If
so required by the Publisher and Participating State, Reseller will execute
a change of channel partner agreement with the Pub lisher. Resellers will
sell additional seats consistent with Purchasing Entities' Enterprise or
Volume Agreements. Reseller will work with Participating State.
Purchasing Entity(ies) and Publishers as needed to establish new VLAs
or ELAs. The Reseller will work with the Publisher and Participating State
as necessary to ensure the Participating State receives timely and
pertinent license information, such as : license or agreement renewals, or
opportunities based on actual volume .
Reseller will work direcUy with Purchasing Entity(ies ) in establishing ,
signing and maintaining enrollment agreements. If Rese ller is sole SVAR
contractor in a State, Reseller will aggregate all enrollments together for
A Master Agreement ~ Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
2.2.1.3
•
•
121 Page
Master Agreement reporting purposes. If a PSCA elects to have multiple
SVAR contractors, Reseller's responsibilities will be delineated in that
State's PA. Resellers shall monitor and be able to report on the current
levels of software ordered towards any of the Participating State's VLA
required sales levels to ensure the Participating State does not fall short
and thereby incur Publisher penalties. The Reseller shall be responsible
for providing license usage information to the Publishers, if such
information is required by the Publishers, in a timely manner (e.g., for
'true up' assessments)
2.2.1.2.2 Individual Software Licenses. Purchasing Entities can purchase
individual COTS licenses, such as perpetual and non-perpetual licenses,
through the Reseller.
Software Maintenance and Support Agreements .
Purchasing Entities can purchase maintenance agreements, including upgrade
protection, through the Reseller. Resellers will sell software maintenance
agreements, even if the software was not purchased under this agreement, such as
on-going support for a User's existing perpetual license. As requested, Reseller will
explain what product support or services are included in a publisher's maintenance
agreement.
2.2.1.3.1
2.2.1.3.2
Software Maintenance and Support. Reseller to provide needed services
to support maintenance products such maintenance agreements,
software upgrades, annual updates, patches and fixes needed to improve
functionality and keep the software in working order. Such services may
include providing recommendations on most cost-effective or appropriate
long-term maintenance plan. Reseller will provide such support, not only
to maintenance packages purchases under this agreement, but in support
of any existing and current agreements.
Software Updates.
2.2.1 .3.2.1 Users are eligible to receive, from the Publisher, all new
releases and updates of the software, at no additional
charge, while under a maintenance agreement. A "Release"
means any collection of enhancements or updates which the
Publisher generally makes available to its installed base of
customers of such programs. The Reseller shall assist the
Purchasing Entity to obtain such releases or updates for
their Users from the Publisher.
2.2.1.3.2 .2 Should a User not want to receive the next upgrade, the
User shall so notify the respective Publisher.
2.2.1.3.3 License Confirmations
For licenses ordered under the contract by Purchasing Entity(ies),
Reseller shall be able to provide:
Master Agreement
Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
•
131 Page
(i) Certified Licensing Confirmation Certificates for all software
licenses;
(ii) Reseller's certified license confirmation certificates in the name of
such Licensee; or,
(iii) Written confirmation from the Reseller or Publisher accepting the
Eligible Participating State's contract or purchase order as proof
of license.
The form of "Proof of License" provided must be acceptable proof to the
Publisher, and in the format requested by the Purchasing Entity. The
Proof of License shall be provided as an electronic file and/or a hardcopy
document, as required by the Purchasing Entity. Reseller will retain an
electronic file of Participating State's Proof of Licenses and provide
copies to the Participating State as requested.
2.2.1.3.4 Transitioning License Tracking Information at Contract Termination
2 .2.1.4 Leases
The license information data acquired and retained by Reseller will be
stored as sortable data fields so the license information can be
transferred to the Participating State upon contract termination. Reseller
will work with States and Participating Entities, or their designees, to
ensure that the license information data has been successfully transferred
in a usable format.
Lease purchase and term leases are allowable only for Purchasing States whose
rules and regulations permit leasing of software. Individual Purchasing Entities may
enter into a lease agreement for the products covered in this Master Agreement, if
they have the legal authority to enter into these types of agreements without going
through a competitive process. No lease agreements will be reviewed or evaluated
as part of this RFP evaluation process.
2.2.1.5 Software Publishers, Categories. The identified software product needs under this
solicitation have been divided into three tiers: Key Itemized Publishers, Other
Itemized Publishers, and Non-Itemized Publishers. See descriptions and chart which
follow. As indicated, it is most desirable for Reseller to have a direct reseller
agreement with the itemized software publishers. If a direct reseller agreement is not
already in place between itemized software publishers and the Reseller, the Reseller
is expected to enter into a direct reseller agreement and submit a rate for that
itemized publisher that is better than the rate for a Non-Itemized Publisher. Over the
life of this contract, product needs or volumes may change and new publishers may
be added by amendment to the itemized publishers' lists.
2 .2.1.5.1 Itemized Highest Volume Publishers (Highest Volume, Itemized Lines).
The products of the publishers in this category represent the highest tier
of sales volume identified for this solicitation, of those publishers who sell
through resellers. This category is the one most likely to include a
Participating State's enterprise or high volume agreements with a
publisher. Resellers shall be certified direct resellers for publishers in this
• Master Agreement
Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 151n Avenue , Suite 201
Phoen ix, AZ 85007
ontract No: ADSP016-138244
OescrlpUon : Software Value-Added Reseller (SVAR) Services
•
category. The preferred pricing that a Reseller receives based on their
reseller certification status, in conjunction with the anticipated
considerable volume of purchases through these Contracts, ls the
expected foundation for a very competitive base Reseller Cost, with
further reductions of Reseller Cost as they are achieved t hrough ongoing
Reseller negotiations. A percentage rate above or below Reseller Cost
is to be provided for each itemized publisher. Specific requirements may
be required for some publishers in this category in an individual State's
PA.
2.2.1.5.2 Other Itemized Publishers (High Volume, Itemized Lines}. The products
of the publishers in this category represent a high level of sales volume
as identified for this solicitation . This category may include a Participating
State's high volume agreements or VLAs with a publisher. It is desirable
for Resellers to be certified direct resellers for publishers in this category.
A percentage rate above or below Reseller Cost is to be provided for
each itemized publisher
2.2.1 .5.3 Non-Itemized Publishers (all other distributed software purchases). This
category ls defined to include all other distributed computer software not
specifically itemized. Enterprise or Volume Licensing Agreements are not
anticipated in this category. New or existing software products can be
added to this category at any time during the term of the Contract without
the written consent of the LSCA and may be itemized in the online
catalog, if volume justifies the addition. There should be one percentage
rate above or below Reseller cost covering all products in this category
OTHEB IIE;MJZ;El2 eUBLJ§tfEB§
IS~ IIEM~El2 euaLHittEB§ Certification as direct reseller tjQtj-lIEMl~l2 eUEILl§l:IEB
Certification as Direct desirable. If not certified, the One 'not to exceed' rate
Reseller. percentage rate should be no
areater than Non-Itemized rate
ADOBE Al SQUARED
CITRIX AIRWATCH MOBILE DEVICE
MANAGEMENT VMWARE
MICROSOFT ALLIANCE ENTERPRISES
NOVELL APPLE
SYMANTEC ATTACHMATE -MICROFOCUS
VMWARE AUTODESK
AUTONOMY -HP
BAKBONE -DELL
BARRACUDA
-BOMGAR REMOTE SOFTWARE
0 CA TECHNOLOG IES
CISCO
COMPUTRONIX USA
141 Page
A Master Agreement \V' Section 2: Scope of Work
ontrad No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
COMPUWARE
COREL --DOUBLETAKE
EMC
------ENCHOICE
---·---·-----ESET
ESRI
--FREEDOM SCIENTIFIC
GUARDIAN EDGE-SYMANTEC
--GWMICRO
-IBM
-ICM CONVERSIONS
INFOR --INTERMEDIX EMSYSTEMS
--·-HP -----·---HUMANWARE ---
INFORMATION BUILDERS
KRONOS SOFTWARE
-LANDESK
-LASERFISCHE
J LIQUIDWARE STATUSPHERE
---· MICROFOCUS INC
MINJET
MPS
MQSOFTWARE -BMC
SOFTWARE
NCIRCLE
NETOP
NUANCE
ORACLE
OSAM
·--PASSPORT
-PATCHLINK
-PROOFPOINT
RSA SECURITY
--REFERENCIA SYSTEMS
SAP AMERICA
SAS
SOLUTIONS SOFTWARE
SOPHOS
SPLUNK SOFTWARE
STASEEKER NETWORK
INFRASTRUCTURE
"\ MONITORING
STELLENT -ORACLE
15 I P age
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ 85007
-
A Master Agreement V Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenl x. AZ 85007
ontrad No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR ) Services
•
16 I P age
SUNGUARD
SYBASE --
TECHSMITH
TREND MICRO
TRUSlWARE
ULTRABAC
VORMETRIC
WEBSENSE
2.2.1.6 Software Publishers. General Representation.
2.2.1.6.1 Excluded Software Publishers. The Reseller must agree that there are
no software publishers with whom they will refuse to do business if the
Software Publisher is willing to do business with them. Resellers shall
advise the LSCA or designee of any Excluded Software Publishers and
provide explanations for the non-representation.
2.2.1 .6.2 Expanded Representation . The Reseller is expected to continue to
work towards reseller certifications with publishers not currently
represented, particularly with those publishers whose sales volume
merit classification into the itemized publisher lines. Similarly, Reseller
is expected to continue to work towards a higher certification level with
current publishers
2.2.1.7 Price Quote, General. Pricing is submitted in the MPA as a percentage of Reseller
Cost. Individual PA's will use the MPA pricing as a base and may negotiate an
adjusted rate. Any negotiated PA rates, exclusive of taxes or any individual state's
administrative fee . shall not exceed the MPA rates. As requested by Purchasing
Entity, for example on a high volume single order, Reseller shall negotiate to reduce
Reseller Cost, to pass on savings to the Participating State. Firm individual order
quotes shall be provided to Purchasing Entity prior to order submittal.
2.2.1 . 7 .1 Tel ephone or Ema,1 Quote Support. Reseller shell accept requests for
quotes by tel ephone, fax , email, or online. Reseller shell accept collect
telephone calls and/or provide end maintain a toll-free number for
eligib le agency use. Reseller shall provide an email address for
receipt of requests for price quotes. Reseller shall provide written
quotes by fax, email or online as requested by the Participating State.
2.2 .1. 7 .2 Quoted Delivery Method. The quote must clearly indicate the method
of del ivery , whether via medi a, download, or 3.3 Services below.
2.2 .1. 7 .3 Time ly Quotes. Reseller agrees to work with publishers and
distributors to obtain quotes and deliver software in a timely fashion.
Expected response shou ld be within twenty-four (24) hours but no
more than three (3) business days . If, after three (3) bus iness days,
the Reseller has been unable to obtain the quote or assurances that
A Master Agreement U' Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
1,;ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
•
171 Page
they can obtain the software, the Reseller shall contact the
Participating State or other Purchasing Entity with a status report. The
Reseller and the Participating State/Purchasing Entity will mutually
agree as to whether the Reseller shall continue to pursue a quote and
within what timeframe, or whether the Reseller will provide the
Participating State/Purchasing Entity with a written statement that the
Reseller cannot supply the software. If the Reseller has been unable
to obtain a quote within ten (10) days of the request for quote, the
Reseller shall provide a written statement (email is sufficient) to
Participating State/Purchasing Entity, and the LSCA as may be
required under the PA, that the Reseller cannot supply the software,
and the reason why.
2.2.1. 7 .4 Guaranteed 30 Day Quote. Reseller is required to honor all quotes for
thirty {30) calendar days. If it is known that a price adjustment will
occur during the thirty (30) calendar days following the quote, the
Reseller may provide two quotes, based upon the date that the order is
received.
2.2.1.7.5
2.2.1.7.6
Sales Promotion. The Reseller may conduct sales promotions
involving specific products or groups of products for specified time
periods. If electing to exercise th is provision, the Reseller shall submit
a formal request for approval to the LSCA. The request should
include: the product or product groups, the promotional price as
compared to the standard price and the Master Agreement price for
the product or product groups, and the start and end dates of the sales
promotion. LSCA's approval shall be in the form of an amendment to
the MPA. Upon approval, the Reseller shall provide conspicuous
notice of the promotion to all Participating Entities.
A Participating State or other Participating Entity may allow the
Contractor to charge a credit card fee in their Participating
Addendum.
2.2.1.8 Product Delivery and Returns
2.2.1.8.1 Media. The Reseller shall work with Participating State or other
Purchasing Entity to provide media via any method available and as
requested by the Participating State including, but not limited to: original
Publisher media, CD copies of master media duplicated by the Reseller,
electronic downloads, etc. In cases where original publisher's media is
not available, the Reseller shall provide CD's copied from master disks of
the software purchased under any volume or enterprise license
agreement.
2.2.1.8.2 Delivery Period . Reseller to provide delivery no longer than ten (10)
business days after receipt of a valid order unless conditions arise that
are outside the control of the Reseller. If delivery cannot be within this
time frame, Reseller is to notify Purchasing Entity of delay and anticipated
e Master Agreement
Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15th Avenue, Su ite 20 1
Phoenlx, AZ 85007
"'ontrad No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
ship date. If this delayed delivery is unacceptable to Purchasing Entity,
the order can be cancelled without penalty.
2.2.1.8.3 Product Returns. Unopened software can be returned with no restoc king
fee up to 30 days from date of receipt, if allowed by the software
publisher. If the software publisher has a shorter timeframe for ret urns o r
requires a restocking fee, this must be stated on the quote. l f that
information is not provided to the Participating State by the Reseller,
Reseller is responsible for the restocking fee. If delivered software is
defective, or if the incorrect product was delivered, the Reseller must
agree to accept returns. If delivered software is defectlve, the Reseller is
responsible for return shipping and packaging costs and for restocking
charges if applicable. The Reseller must agree that any defective or
incorrectly delivered media will be replaced by overnight delivery at the
Reseller's expense if requested by the Participating State or Purchasing
Entity. If overnight delivery is not requested, all replacement products
must be received by the Participating State or Purchasing Entity w ithin
seven (7) days of initial notification.
2.2.1.8.4 Shipping Charges. Items covered under this contract are FOB
Destination and shipping charges are not to be included on any invoice
unless the Purchasi ng Entity has ordered expedited shipment. For
expedited shipment, Purchasing Entity would submit their order including
related shipping charges, which may not exceed the cost of delivery by
the carrier.
2.3 Services
SOFTWARE&
LICENSING TYPE
LICENSING PERIOD
Hosting as part or
dellve &use
SERVICES
IN SCOPE
Volume
On-Premise
Basie Installation, Training and
Maintenance
Means that activity which does not mqµiffi
Consulting, Confrguralion, ~ring.
Design or any other type of service spedc
to a Pm:l,asing Entity requiring desctiption
of tasks and deliverables 811d agreement
b the . s Statement of Worlc .
OUT OF-SCOPE
CusiDm'Customized
Managed Services
Consulting, configuration. engineering, design, etc.,
any type cf service specific to a Purchasing Entity
requiring desaiption of tasks and deliverables and
agreement by the parties
2.3.1 In Scope Services:
181 Page
Basic Installation, Maintenance packages and Training (3.4) are considered to be within the
Scope of this Solicitati on. This Master Agreement j s intended for t he acquisi tion of distributed,
commercial off the shelf software
A Master Agreement V Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, ~ 85007
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR ) Services
•
2.3.2 (RESERVED)
2.3.3 A Participating State may include a statement in their Participating Addendum allowing state
employees to purchase software llcenses.
2.3.4 Individual Participating Addendums may further limit the Scope of this Solicitation.
2.3.5 This Master Agreement is not intended for the purchase of custom software applications.
2.4 Training.
2.4.1 Training shall be available in the form of tutorials for basic installation and web-based training
for software operation, basic phone support.
2 .4 .2 Provision of information on how to access a Software Publisher's "Help Desk" (either telecom or
web-based) for basic use questions.
2.5 Customer Service and Representation.
2.5.1 Dedicated Representation and Timely Response. Reseller shall provide a dedicated
representative for each Participating State. Such representative will become familiar with the
State and its cooperative partners, provide a single point as needed for quote assistance, offer
software recommendations, track and report on renewal deadlines, and serve as a contact point
for the LSCA. Reseller must commit to returning phone calls or responding to emails
within two (2) business days.
2.5.2 Problem Escalation. The Reseller must provide an incident escalation path for each State,
showing on that State's website, the name, contact information, and role of individuals to whom
problems should be escalated if the problems are not resolved by primary assigned contacts.
2.5.3 Product purchasing trends. The Reseller will speak with LSCA and sourcing team quarterly
to review usage and discuss possible revis ions of the categorization of publishers based upon
actual sales volume or other changes.
2.5.4 Contract Reviews.
2.5.4.1 Reseller is expected to conduct quarterly reviews of all sales volumes and report
sales figures and savings from Publisher's list price, by Publisher and by PA, as well
as observed trends or purchasing patterns, and to present the information to the
LSCA.
2.5.4.2 At the discretion of the individual participating states, an equivalent review, limited to
that state, will be presented to the PSCA.
2.5.4.3 All awardees under this contract shall meet once a year with the LSCA and
Sourcing Team to review usage and discuss possible revisions of the categorization
of publishers based upon actual sales volume, and to discuss any service concerns,
industry trends, and the effectiveness of the contract.
2.5.4 .3.1 Reseller is expected to conduct a customer satisfaction survey and an
audit prior to this discussion and be prepared to discuss the results, and
191 Page
8 Master Agreement
Section 2: Scope of Work
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSP016-138244
Descrip tion: Software Value-Added Reseller (SVAR) Services
provide reports, at this review. At a minimum, the audit will report
address quoting and billing accuracy, and any Reseller Cost that exceeds
a Publisher's List price for that item.
2.5.4.3.2 Based on historical sales volume information, Reseller should be
prepared to discuss potential cost savings opportunities which could be
passed through to Participating States.
2.5.4.3.2 In a renewal year, the annual review will take place prior to contract
extensions.
2.6. Interactions with Software Publishers
2.6.1 Best Interests of Participating State. Reseller would represent the best interests of the
Participating State and other Participating Entities in negotiating or otherwise working with
Publishers for such items as: maximizing cost savings with best use of volume or enterprise
license agreements, better pricing on individual volume buys, taking advantage of publishers'
specials, promotions, coupons or other savings opportunities.
2.6.2 Liaison with Publisher. A State may establish, in their individual PA, a requirement for Reseller
to arrange with the software publisher or software publisher's designee for implementation,
customization, training, support, maintenance and other software related services. The
provision of said services must be under a separate agreement between the Participating
State and the applicable parties.
2. 7 Reporting
2.7.1 Standard Reports
Individual participating states may require their own standard reports, such as report on savings.
Reseller shall provide these reports at the intervals, and in the format, as reasonably requested
by the States. Reseller shall advise of standard reports which they can provide, and work with
participating states on additional standard reports.
2. 7 .2 Online Reports
The SVAR shall be able to provide online, real time, reporting capabilities using website
established for the state. These reports may include Back Order or Current Order Status
reports. In addition, the system shall be able to provide the ability for the User agency to create
custom reports. The requesting Participating State shall be able to select specific fields and
create a necessary report for their specific needs. Data Fields shall include, but not be limited
to, purchasing entity, Purchase Order Number, Order date, Invoice date, Publisher, Publisher
Part Number, Software Reseller's Part Number, Description, Quantity Shipped, Unit actual
price, Extended Price, Sales Tax and order total. Reports shall be able to be shown online as
well as emailed to the requesting Participating State, if requested . Examples of Reseller's
standard and online reports shall be submitted with the offer.
2. 7 .3 Custom Reports
20 I P age
• Master Agreement
Section 2: Scope of Work
ontract No: ADSP016:-S 38244
Description : Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
Participating State and SVAR may mutually agree to include terms and conditions and pricing
for the development and provision of customized reports as an optional service in a Participating
Addendum.
2.8 Other Value-Added Services
SVAR may propose other Value-Added Services, e.g., key escrow, in their response. Such services
from an awarded Offeror, if consistent with this Statement of Work, recommended by the Evaluation
Team, and accepted by the PSCA, would be added to the final awarded contract.
21 I P age
Master Agreement
Section 4: lead State (ARIZONA} Terms and Conditions
ontract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller (SVAR) Services
A NASPO
Value Point
1. Master Agreement Order of Precedence
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ. 85007
a. Any Order placed under this Master Agreement shall consist of the following documents:
(1} A Participating State's Participating Addendum ("PA"};
(2) NASPO ValuePoint Master Agreement Terms & Conditions;
(3) A Purchase Order issued against the Master Agreement;
(4) The Statement of Work;
(5) The Solicitation; and
(6) Contractor's response to the Solicitation, as revised (if permitted} and accepted by the Lead State.
b. These documents shall be read to be consistent and complementary. Any conflict among these documents
shall be resolved by giving priority to these documents in the order listed above. Contractor terms and
conditions that apply to this Master Agreement are only those that are expressly accepted by the Lead State
nd must be in writing and attached to this Master Agreement as an Exhibit or Attachment.
2. Definitions
Acceptance is defined by the applicable commercial code, except Acceptance of a Product fo which
acceptance testing is not required shall not occur before the completion of delivery in accordance with the
Order, installation, if required, and a reasonable time for inspection of the Product.
Contractor means the person or entity delivering Products or performing services under the terms and
conditions set forth in this Master Agreement.
Embedded Software means one or more software applications which permanently reside on a computing
device.
Intellectual Property means any and all patents, copyrights, service marks, trademarks, trade secrets, trade
names, patentable inventions, or other similar proprietary rights, in tangible or intangible form, and all rights,
title, and interest therein.
Lead State means the State centrally administering any resulting Master Agreement(s).
Master Agreement means the underlying agreement executed by and between the Lead State, acting on behalf
of the NASPO ValuePoint program, and the Contractor, as now or hereafter amended.
NASPO ValuePoint is the NASPO Cooperative Purchasing Organization LLC, doing business as NASPO
ValuePoint, a 501(c)(3) limited liability company that is a subsidiary organization the National Association of
State Procurement Officials (NASPO), the sole member of NASPO ValuePoint. NASPO ValuePoint facilitates
administration of the NASPO cooperative group contracting consortium of state chief procurement officials for
the benefit of state departments, institutions, agencies, and political subdivisions and other eligible entities (i.e.,
, ,alleges, school districts, counties, cities, some nonprofit organizations, etc.) for all states and the District of
U olumbia. NASPO ValuePoint is identified in the Master Agreement as the recipient of reports and may
perform contract administration functions relating to collecting and receiving reports as well as other contract
administration functions as assigned by the Lead State.
Master Agreement
Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Description : Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix. AZ. 85007
Order or Purchase Order means any purchase order, sales order, contract or other document used by a
Purchasing Entity to order the Products.
Participating Addendum means a bilateral agreement executed by a Contractor and a Participating State
incorporating this Master Agreement and any other additional Participating State specific language or other
requirements, e.g. ordering procedures specific to the Participating State, other terms and conditions.
Participating State means a state, or other legal entity, properly authorized to enter into a Participating
Addendum.
Participating State means a state, the District of Columbia, or one of the territories of the United States that is
listed in the Request for Proposal as intending to participate. A Participating State is not required to participate
through execution of a Participating Addendum. Upon execution of the Participating Addendum, a
Participating State becomes a Participating State.
Product means any equipment, software (including embedded software), documentation, service or other
deliverable supplied or created by the Contractor pursuant to this Master Agreement. The term Products,
supplies and services, and products and services are used interchangeably in these terms and conditions.
Purchasing Entity means a state, city, county, district, other political subdivision of a State, and a nonprofit
organization under the laws of some states if authorized by a Participating Addendum, who issues a Purchase
Order against the Master Agreement and becomes financially committed to the purchase .
. Term of the Master Agreement
The initial term of this Master Agreement is for two (2) years. This Master Agreement may be extended beyond
the original contract period for successive periods with a maximum aggregate, including all extensions, not to
exceed five (5) years at the Lead State's discretion and by mutual agreement and upon review of requirements
of Participating Entities, current market conditions, and Contractor performance.
4. Amendments
The terms of this Master Agreement shall not be waived, altered, modified, supplemented or amended in any
manner whatsoever without prior written approval of the Lead State.
5. Assignment/Subcontracts
a . Contractor shall not assign, sell, transfer, subcontract or sublet rights, or delegate responsibilities under this
Master Agreement, in whole or in part, without the prior written approval of the Lead State.
b. The Lead State reserves the right to assign any rights or duties, including written assignment of contract
administration duties to NASPO Cooperative Purchasing Organization LLC, doing business as NASPO
ValuePoint.
6. Price and Rate Guarantee Period
All prices and rates must be guaranteed for the initial term of the Master Agreement. Following the initial
Master Agreement period, any request for price or rate adjustment must be for an equal guarantee period, and
ust be made at least ninety (90) days prior to the effective date. Requests for price or rate adjustment must
elude sufficient documentation supporting the request. Any adjustment or amendment to the Master
Agreement shall not be effective unless approved by the Lead State. No retroactive adjustments to prices or
231 Page
A Master Agreement 'V' Section 3: NASPO ValuePolnt Master Agreement Terms and
-Conditions
Contract No: ADSP016-138244
Descri ption: Software Value-Added Reseller (SVAR) Services
rates will be allowed.
7. Cancellation
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ. 85007
Unless otherwise stated, this Master Agreement may be canceled by either party upon 60 days written notice
prior to the effective date of the cancellation. Further, any Participating State may cancel its participation upon
30 days written notice, unless otherwise limited or stated in the Participating Addendum. Cancellation may be
in whole or in part. Any cancellation under this provision shall not affect the rights and obligations attending
orders outstanding at the time of cancellation, including any right of and Purchasing Entity to indemnification by
the Contractor, rights of payment for Products delivered and accepted, and rights attending any warranty or
default in performance in association with any Order. Cancellation of the Master Agreement due to Contractor
default may be immediate.
8. Confidentiality, Non-Disclosure, and Injunctive Relief
Provisions governing confidentiality of information during performance of orders for the State of Arizona are
governed by The State of Arizona Special Terms and Conditions. Except where a Participating Addendum
prescribes otherwise, this section governs confidentiality and disclosure of information of other Purchasing
Entities.
a. Confidentiality. Contractor acknowledges that it and its employees or agents may, in the course of providing
-Product under this Master Agreement, be exposed to or acquire information that is confidential to Purchasing
ntity's or Purchasing Entity's clients. Any and all information of any form that is marked as confidential or
would by its nature be deemed confidential obtained by Contractor or its employees or agents in the
performance of this Master Agreement, including, but not necessarily limited to (1) any Purchasing Entity's
records, (2) personnel records, and (3) information concerning individuals, is confidential information of
Purchasing Entity rconfidential Information"). Any reports or other documents or items (including software)
that result from the use of the Confidential Information by Contractor shall be treated in the same manner as
the Confidential Information. Confidential Information does not include information that (1) is or becomes
(other than by disclosure by Contractor) publicly known; (2) is furnished by Purchasing Entity to others without
restrictions similar to those imposed by this Master Agreement; (3) is rightfully in Contractor's possession
without the obligation of nondisclosure prior to the time of its disclosure under this Master Agreement; (4) is
obtained from a source other than Purchasing Entity without the obligation of confidentiality, (5) is disclosed
with the written consent of Purchasing Entity or; (6) is independently developed by employees, agents or
subcontractors of Contractor who can be shown to have had no access to the Confidential Information.
b. Non-Disclosure. Contractor shall hold Confidential Information in confidence, using at least the industry
standard of confidentiality, and shall not copy, reproduce, sell, assign, license, market, transfer or otherwise
dispose of, give, or disclose Confidential Information to third parties or use Confidential Information for any
purposes whatsoever other than what is necessary to the performance of Orders placed under this Master
Agreement. Contractor shall advise each of its employees and agents of their obligations to keep Confidential
Information confidential. Contractor shall use commercially reasonable efforts to assist Purchasing Entity in
identifying and preventing any unauthorized use or disclosure of any Confidential Information. Without limiting
the generality of the foregoing, Contractor shall advise Purchasing Entity, applicable Participating State, and
the Lead State immediately if Contractor learns or has reason to believe that any person who has had access
to Confidential Information has violated or intends to violate the terms of this Master Agreement, and
ontractor shall at its expense cooperate with Purchasing Entity in seeking injunctive or other equitable relief in
e name of Purchasing Entity or Contractor against any such person. Except as directed by Purchasing
Entity, Contractor will not at any time during or after the term of this Master Agreement disclose, directly or
241 Page
Master Agreement
Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR} Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
indirectly, any Confidential Information to any person, except in accordance with this Master Agreement, and
that upon termination of this Master Agreement or at Purchasing Entity's request, Contractor shall turn over to
Purchasing Entity all documents, papers, and other matter in Contractor's possession that embody Confidential
Information. Notwithstanding the foregoing, Contractor may keep one copy of such Confidential Information
necessary for quality assurance, audits and evidence of the performance of this Master Agreement.
c. Injunctive Relief. Contractor acknowledges that breach of this section, including disclosure of any
Confidential Information, will cause irreparable injury to Purchasing Entity that is inadequately compensable in
damages. Accordingly, Purchasing Entity may seek and obtain injunctive relief against the breach or
threatened breach of the foregoing undertakings, in addition to any other legal remedies that may be available.
Contractor acknowledges and agrees that the covenants contained herein are necessary for the protection of
the legitimate business interests of Purchasing Entity and are reasonable in scope and content.
d. Purchasing Entity Law. These provisions shall be applicable only to extent they are not in conflict with the
applicable public disclosure laws of any Purchasing Entity.
9. Right to Publish
Throughout the duration of this Master Agreement, Contractor must secure from the Lead State prior approval for
the release of any information that pertains to the potential work or activities covered by the Master Agreement.
The Contractor shall not make any representations of NASPO ValuePoint's opinion or position as to the quality or
, ectiveness of the services that are the subject of this Master Agreement without prior written consent. Failure
o adhere to this requirement may result in termination of the Master Agreement for cause.
1 O. Defaults and Remedies
a. The occurrence of any of the following events shall be an event of default under this Master Agreement:
(1) Nonperformance of contractual requirements; or
(2) A material breach of any term or condition of this Master Agreement; or
(3) Any certification, representation or warranty by Contractor in response to the solicitation or in this
Master Agreement that proves to be untrue or materially misleading; or
(4) Institution of proceedings under any bankruptcy, insolvency, reorganization or similar law, by or
against Contractor, or the appointment of a receiver or similar officer for Contractor or any of its
property, which is not vacated or fully stayed within thirty (30) calendar days after the institution or
occurrence thereof; or
(5) Any default specified in another section of this Master Agreement.
b. Upon the occurrence of an event of default, Lead State shall issue a written notice of default, identifying the
nature of the default, and providing a period of 15 calendar days in which Contractor shall have an opportunity
to cure the default. The Lead State shall not be required to provide advance written notice or a cure period and
may immediately terminate this Master Agreement in whole or in part if the Lead State, in its sole discretion,
determines that it is reasonably necessary to preserve public safety or prevent immediate public crisis. Time
allowed for cure shall not diminish or eliminate Contractor's liability for damages, including liquidated damages
to the extent provided for under this Master Agreement.
. If Contractor is afforded an opportunity to cure and fails to cure the default within the period specified in the
written notice of default, Contractor shall be in breach of its obligations under this Master Agreement and Lead
State shall have the right to exercise any or all of the following remedies:
251 Page
A Master Agreement
•
~ Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller {SVAR) Services
( 1 ) Exercise any remedy provided by law; and
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
(2) Terminate this Master Agreement and any related Contracts or portions thereof; and
(3) Impose liquidated damages as provided in this Master Agreement; and
(4) Suspend Contractor from being able to respond to future bid solicitations; and
(5) Suspend Contractor's performance; and
(6) Withhold payment until the default is remedied.
d. Unless otherwise specified in the Participating Addendum, in the event of a default under a Participating
Addendum, a Participating State shall provide a written notice of default as described in this section and have
all of the rights and remedies under this paragraph regarding its participation in the Master Agreement, in
addition to those set forth in its Participating Addendum. Unless otherwise specified in a Purchase Order, a
Purchasing Entity shall provide written notice of default as described in this section and have all of the rights
and remedies under this paragraph and any applicable Participating Addendum with respect to an Order
placed by the Purchasing Entity. Nothing in these Master Agreement Terms and Conditions shall be construed
to limit the rights and remedies available to a Purchasing Entity under the applicable commercial code.
11. Shipping and Delivery.
ection 3.2.1.8 of the solicitation prescribes requirements for product delivery and return.
12. Changes in Contractor Representation
The Contractor must notify the Lead State of changes in the Contractor's key administrative personnel, in writing
within 1 o calendar days of the change. The Lead State reserves the right to approve changes in key personnel,
as identified in the Contractor's proposal. The Contractor agrees to propose replacement key personnel having
substantially equal or better education, training, and experience as was possessed by the key person proposed
and evaluated in the Contractor's proposal.
13. Force Majeure
Neither party to this Master Agreement shall be held responsible for delay or default caused by "force
majeure," as that term is defined in and under conditions specified in section 6.4 of the State of Arizona
Uniform Terms and Conditions.
14. Indemnification
a. Section 5.1 X1 .1 of the State of Arizona Special Terms and Conditions governs indemnification of the State
of Arizona. With respect to other entities, the Contractor shall defend, indemnify and hold harmless NASPO,
NASPO Cooperative Purchasing Organization LLC (doing business as NASPO ValuePoint), the Lead State,
Participating Entities, and Purchasing Entities, along with their officers, agents, and employees as well as any
person or entity for which they may be liable, from and against claims, damages or causes of action including
reasonable attorneys' fees and related costs for any death, injury, or damage to property arising from act(s),
error(s), or omission(s) of the Contractor, its employees or subcontractors or volunteers, at any tier, relating to
the performance under the Master Agreement.
• Indemnification -Intellectual Property. Section 6.3 of the State of Arizona Uniform Terms and Conditions
governs indemnification of the State for intellectual property infringement claims. With respect to other entities
the Contractor shall defend, indemnify and hold harmless NASPO, NASPO Cooperative Purchasing
261 Page
A Master Agreement ~ Section 3: NASPO ValuePolnt Master Agreement Terms and
-Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller {SVAR) Services
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ 85007
Organization LLC (doing business as NASPO ValuePoint), Participating Entities, Purchasing Entities, along
with their officers, agents, and employees as well as any person or entity for which they may be liable
("Indemnified Party"), from and against claims, damages or causes of action including reasonable attorneys'
fees and related costs arising out of the claim that the Product or its use, infringes Intellectual Property rights
("Intellectual Property Claim").
(1) The Contractor's obligations under this section shall not extend to any combination of the Product
with any other product, system or method, unless the Product, system or method is:
(a) provided by the Contractor or the Contractor's subsidiaries or affiliates;
(b) specified by the Contractor to work with the Product; or
(c) reasonably required, in order to use the Product in its intended manner, and the infringement
could not have been avoided by substituting another reasonably available product, system or method capable
of performing the same function; or
(d) It would be reasonably expected to use the Product in combination with such product,
system or method.
(2) The Indemnified Party shall notify the Contractor within a reasonable time after receiving notice of
an Intellectual Property Claim. Even if the Indemnified Party fails to provide reasonable notice, the Contractor
all not be relieved from its obligations unless the Contractor can demonstrate that it was prejudiced in
efending the Intellectual Property Claim resulting in increased expenses or loss to the Contractor. If the
Contractor promptly and reasonably investigates and defends any Intellectual Property Claim, it shall have
control over the defense and settlement of it. However, the Indemnified Party must consent in writing for any
money damages or obligations for which it may be responsible. The Indemnified Party shall furnish, at the
Contractor's reasonable request and expense, information and assistance necessary for such defense. If the
Contractor fails to vigorously pursue the defense or settlement of the Intellectual Property Claim, the
Indemnified Party may assume the defense or settlement of it and the Contractor shall be liable for all costs
and expenses, including reasonable attorneys' fees and related costs , incurred by the Indemnified Party in the
pursuit of the Intellectual Property Claim. Unless otherwise agreed in writing, this section is not subject to any
limitations of liability in this Master Agreement or in any other document executed in conjunction with this
Master Agreement.
15. Independent Contractor
The Contractor shall be an independent contractor. Contractor shall have no authorization, express or implied,
to bind the Lead State, Participating States, other Participating Entities, or Purchasing Entities to any
agreements, settlements, liability or understanding whatsoever, and agrees not to hold itself out as agent
except as expressly set forth herein or as expressly agreed in any Participating Addendum.
16. Individual Customers
Except to the extent modified by a Participating Addendum, each Purchasing Entity shall follow the terms and
conditions of the Master Agreement and applicable Participating Addendum and will have the same rights and
responsibilities for their purchases as the Lead State has in the Master Agreement, including but not limited to,
y indemnity or right to recover any costs as such right is defined in the Master Agreement and applicable
articipating Addendum for their purchases. Each Purchasing Entity will be responsible for its own charges,
fees, and liabilities. The Contractor will apply the charges and invoice each Purchasing Entity individually.
27 I P age
Master Agreement
Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
Contract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR ) Services
17. Insurance
a. The insurance requirements of the State of Arizona are specified in section 5.1 X 1.2 of the State of Arizona
Special Terms and Conditions. For performance in other states, unless otherwise agreed in a Participating
Addendum, Contractor shall, during the term of this Master Agreement, maintain in full force and effect, the
insurance described in this section. Contractor shall acquire such insurance from an insurance carrier or
carriers licensed to conduct business in each Participating State's state and having a rating of A-, Class VII or
better, in the most recently published edition of Best's Reports. Failure to buy and maintain the required
insurance may result in this Master Agreement's termination or, at a Participating State's option, result in
termination of its Participating Addendum.
b. Coverage shall be written on an occurrence basis. The minimum acceptable limits shall be as indicated
below, with no deductible for each of the following categories:
•
1) Commercial General Liability (CGL) -Occurrence Form
Policy shall include bodily injury, property damage, and broad form contractual liability coverage.
General Aggregate $2,000,000
Products -Completed Operations Aggregate
Personal and Advertising Injury $1,000,000
Damage to Rented Premises
Each Occurrence
2) Business Automobile Liability
$50,0000
$1,000,000
$1,000,000
Bodily injury and Property Damage for any owned, hired, and/or non-owned automobiles used in the
performance of this Contract. Combined Single Limit (CSL) $1,000,000
3) Technology Errors & Omissions Insurance
Each Claim $2,000,000
Annual Aggregate $2,000,000
Such insurance shall cover any, and all errors, omissions, or negligent acts in the delivery of products,
services, and/or licensed programs under this contract. Coverage shall include or shall not exclude
services, and/or licensed programs under this contract. Coverage shall include or shall not exclude
settlement and/or defense of claims involving intellectual property, including but not limited to patent or
copyright infringement. In the event that Tech E&O insurance required by this Contact is written on a
claims-made basis, Contractor warrants that any retroactive date under the policy shall precede the
effective date of this Contract and, either continuous coverage will be maintained or an extended
discovery period will be exercised for a period of two (2) years, beginning at the time work under this
contract is completed .
c. Contractor shall pay premiums on all insurance policies. Such policies shall also reference this Master
Agreement and shall have a condition that they not be revoked by the insurer until thirty (30) calendar days
28 I P age
,A Master Agreement ~ Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR} Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
after notice of intended revocation thereof shall have been given to Purchasing Entity and Participating State
by the Contractor.
d. Prior to commencement of performance, Contractor shall provide to the Lead State a written endorsement to
the Contractor's general liability insurance policy or other documentary evidence acceptable to the Lead State
that (1) names the Participating States identified in the Request for Proposal as additional insureds, (2)
provides that no material alteration, cancellation, non-renewal, or expiration of the coverage contained in such
policy shall have effect unless the named Participating State has been given at least thirty (30) days prior
written notice, and (3) provides that the Contractor's liability insurance policy shall be primary, with any liability
insurance of any Participating State as secondary and noncontributory. Unless otherwise agreed in any
Participating Addendum, the Participating State's rights and Contractor's obligations are the same as those
specified in the first sentence of this subsection. Before performance of any Purchase Order issued after
execution of a Participating Addendum authorizing it, the Contractor shall provide to a Purchasing Entity or
Participating State who requests it the same information described in this subsection.
e. Contractor shall furnish to the Lead State, Participating State, and, on request, the Purchasing Entity copies
of certificates of all required insurance within thirty (30) calendar days of the execution of this Master
Agreement, the execution of a Participating Addendum, or the Purchase Order's effective date and prior to
performing any work. The insurance certificate shall provide the following information: the name and address
f the insured; name, address, telephone number and signature of the authorized agent; name of the
surance company {authorized to operate in all states); a description of coverage in detailed standard
terminology (including policy period, policy number, limits of liability, exclusions and endorsements); and an
acknowledgment of the requirement for notice of cancellation. Copies of renewal certificates of all required
insurance shall be furnished within thirty (30) days after any renewal date. These certificates of insurance
must expressly indicate compliance with each and every insurance requirement specified in this section.
Failure to provide evidence of coverage may, at sole option of the Lead State, or any Participating State, result
in this Master Agreement's termination or the termination of any Participating Addendum.
f. Coverage and limits shall not limit Contractor's liability and obligations under this Master Agreement, any
Participating Addendum, or any Purchase Order.
18. Laws and Regulations
Any and all Products offered and furnished shall comply with solicitation section 5.10, Compliance with
Applicable Laws.
19. License of Pre-Existing Intellectual Property
Any rights to intellectual property shall be as prescribed in the Lead State's solicitation and resulting contract,
and Purchasing Entities shall have the same rights as the Lead State under those provisions.
20. No Waiver of Sovereign Immunity
In no event shall this Master Agreement, any Participating Addendum or any contract or any Purchase Order
issued thereunder, or any act of a Lead State, a Participating State, or a Purchasing Entity be a waiver of any
form of defense or immunity, whether sovereign immunity, governmental immunity, immunity based on the
leventh Amendment to the Constitution of the United States or otherwise, from any claim or from the
urisdiction of any court.
This section applies to a claim brought against the Participating State only to the extent Congress
29 I P age
Master Agreement
Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Descri ption: Software Value-Added Reseller {SVAR} Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
has appropriately abrogated the Participating State's sovereign immunity and is not consent by the
Participating State to be sued in federal court. This section is also not a waiver by the Participating
State of any form of immunity, including but not limited to sovereign immunity and immunity based
on the Eleventh Amendment to the Constitution of the United States.
21. Ordering
a. Master Agreement order and purchase order numbers shall be clearly shown on all acknowledgments,
shipping labels, packing slips, invoices, and on all correspondence .
b. The resulting Master Agreements permit Purchasing Entities to define project-specific requirements and
informally compete the requirement among companies having a Master Agreement on an "as needed" basis.
This procedure may also be used when requirements are aggregated or other firm commitments may be made
to achieve reductions in pricing. This procedure may be modified in Participating Addenda and adapted to
Purchasing Entity rules and policies. The Purchasing Entity may in its sole discretion determine which Master
Agreement Contractors should be solicited for a quote. The Purchasing Agency may select the quote that it
considers most advantageous, cost and other factors considered.
c. Each Purchasing Entity will identify and utilize its own appropriate purchasing procedure and documentation.
Contractor is expected to become familiar with the Purchasing Entities' rules, policies, and procedures
egarding the ordering of supplies and/or services contemplated by this Master Agreement.
. Contractor shall not begin work without a valid Purchase Order or other appropriate commitment document
compliance with the law of the Purchasing Entity.
e. Orders may be placed consistent with the terms of this Master Agreement during the term of the Master
Agreement.
f. All Orders pursuant to this Master Agreement, at a minimum, shall include:
(1) The services or supplies being delivered;
(2) The place and requested time of delivery;
(3) A billing address;
(4) The name, phone number, and address of the Purchasing Entity representative;
(5) The price per hour or other pricing elements consistent with this Master Agreement and the
contractor's proposal;
(6) A ceiling amount of the order for services being ordered; and
(7) The Master Agreement identifier.
g. All communications concerning administration of Orders placed shall be furnished solely to the authorized
purchasing agent within the Purchasing Entity's purchasing office, or to such other individual identified in
writing in the Order.
h. Orders must be placed pursuant to this Master Agreement prior to the termination date thereof, but may
have a delivery date or performance period up to 120 days past the then-current termination date of this
Master Agreement. Contractor is reminded that financial obligations of Purchasing Entities payable after the
current applicable fiscal year are contingent upon agency funds for that purpose being appropriated, budgeted,
and otherwise made available.
Notwithstanding the expiration or termination of this Master Agreement, Contractor agrees to perform in
accordance with the terms of any Orders then outstanding at the time of such expiration or termination .
Contractor shall not honor any Orders placed after the expiration or termination of this Master Agreement, or
30 I P age
A Master Agreement ~ Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, /i.Z 85007
otherwise inconsistent with its terms. Orders from any separate indefinite quantity, task orders, or other form of
indefinite delivery order arrangement priced against this Master Agreement may not be placed after the
expiration or termination of this Master Agreement, notwithstanding the term of any such indefinite delivery
order agreement.
22. Participants
a. Contractor may not deliver Products under this Master Agreement until a Participating Addendum
acceptable to the Participating State and Contractor is executed. The NASPO ValuePoint Master Agreement
Terms and Conditions are applicable to any Order by a Participating State (and other Purchasing Entities
covered by their Participating Addendum), except to the extent altered, modified, supplemented or amended by
a Participating Addendum. By way of illustration and not limitation, this authority may apply to unique delivery
and invoicing requirements, confidentiality requirements, defaults on Orders, governing law and venue relating
to Orders by a Participating State, indemnification, and insurance requirements. Statutory or constitutional
requirements relating to availability of funds may require specific language in some Participating Addenda in
order to comply with applicable law. The expectation is that these alterations, modifications, supplements, or
amendments will be addressed in the Participating Addendum or, with the consent of the Purchasing Entity
and Contractor, may be included in the ordering document (e.g. purchase order or contract) used by the
Purchasing Entity to place the Order .
. Use of specific NASPO ValuePoint cooperative Master Agreements by state agencies, political subdivisions
nd other Participating Entities (including cooperatives} authorized by individual state's statutes to use state
contracts are subject to the approval of the respective State Chief Procurement Official. Issues of
interpretation and eligibility for participation are solely within the authority of the respective State Chief
Procurement Official.
c. Obligations under this Master Agreement are limited to those Participating Entities who have signed a
Participating Addendum and Purchasing Entities within the scope of those Participating Addenda. Financial
obligations of Participating States are limited to the orders placed by the departments or other state agencies
and institutions having available funds. Participating States incur no financial obligations on behalf of political
subdivisions. Contractor shall email a fully executed PDF copy of each Participating Addendum to PA@wsca-
naspo.org to support documentation of participation and posting in appropriate data bases.
d. NASPO Cooperative Purchasing Organization LLC, doing business as NASPO ValuePoint, is not a party to
the Master Agreement. It is a nonprofit cooperative purchasing organization assisting states in administering
the NASPO cooperative purchasing program for state government departments, institutions, agencies and
political subdivisions (e.g., colleges, school districts, counties, cities, etc.) for all 50 states, the District of
Columbia and the territories of the United States.
e. State Participating Addenda or other Participating Addenda shall not be construed to amend the terms of
this Master Agreement between the Lead State and Contractor.
f. Participating Entities who are not states may under some circumstances sign their own Participating
Addendum, subject to the approval of participation by the Chief Procurement Official of the state where the
Participating State is located.
g. Resale. "Resale" means any transfer of software for compensation or assignment of services for
· mpensation. Subject to any specific conditions included in the solicitation or Contractor's proposal as
ccepted by the Lead State, or as explicitly permitted in a Participating Addendum, Purchasing Entities may
not resell Products (the definition of which includes software and services that are deliverables). Absent any
311 Page
Master Agreement
Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR} Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
such condition or explicit permission, this limitation does not prohibit: payments by employees of a Purchasing
Entity for Products; sales of Products to the general public as surplus property; and fees associated with
inventory transactions with other governmental or nonprofit entities under cooperative agreements and
consistent with a Purchasing Entity's laws and regulations. Any sale or transfer permitted by this subsection
must be consistent with license rights granted for use of intellectual property.
23. Payment
Payment for completion of a contract order is normally made within 30 days following the date the entire order
is delivered or the date a correct invoice is received, whichever is later. After 45 days the Contractor may
assess overdue account charges up to a maximum rate of one percent per month on the outstanding balance.
Payments will be remitted by mail. Payments may be made via a State or political subdivision "Purchasing
Card" with no additional charge.
Any prompt payment terms proposed by contractor shall be extended to all Purchasing Entities.
24. Public Information.
This Master Agreement and all related documents are subject to disclosure pursuant to the Purchasing Entity's
ublic information laws.
5. Records Administration and Audit.
a. The Contractor shall maintain books, records, documents, and other evidence pertaining to this Master
Agreement and orders placed by Purchasing Entities under it to the extent and in such detail as shall
adequately reflect performance and administration of payments and fees. Contractor shall permit the Lead
State, a Participating State, a Purchasing Entity, the federal government (including its grant awarding entities
and the U.S. Comptroller General), and any other duly authorized agent of a governmental agency, to audit,
inspect, examine, copy and/or transcribe Contractor's books, documents, papers and records directly pertinent
to this Master Agreement or orders placed by a Purchasing Entity under it for the purpose of making audits,
examinations, excerpts, and transcriptions. This right shall survive for a period of five (5) years following
termination of this Agreement or final payment for any order placed by a Purchasing Entity against this
Agreement, whichever is later, to assure compliance with the terms hereof or to evaluate performance
hereunder.
b . Without limiting any other remedy available to any governmental entity, the Contractor shall reimburse the
applicable Lead State, Participating State, or Purchasing Entity for any overpayments inconsistent with the
terms of the Master Agreement or orders or underpayment of fees found as a result of the examination of the
Contractor's records.
c. The rights and obligations herein right exist in addition to any quality assurance obligation in the Master
Agreement requiring the Contractor to self-audit contract obligations and that permits the Lead State to review
compliance with those obligations.
26. Administrative Fees
The Contractor shall pay to NASPO ValuePoint, or its assignee, a NASPO ValuePoint Administrative Fee of
e-quarter of one percent (0.25% or 0.0025) no later than 60 days following the end of each calendar quarter.
The NASPO ValuePoint Administrative Fee shall be submitted quarterly and is based on all sales of products
and services under the Master Agreement (less any charges for taxes or shipping). The NASPO ValuePoint
321 Page
A Master Agreement ;I} Section 3: NASPO ValuePolnt Master Agreement Terms and
W Conditions
Contract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
Administrative Fee is not negotiable. This fee is to be included as part of the pricing submitted with proposal.
b. Additionally, some states, such as the State of Arizona, may require an additional fee be paid directly to the
state only on purchases made by Purchasing Entities within that state. For all such requests, the fee level,
payment method and schedule for such reports and payments will be incorporated into the Participating
Addendum that is made a part of the Master Agreement. The Contractor may adjust the Master Agreement
pricing accordingly for purchases made by Purchasing Entities within the jurisdiction of the state. All such
agreements shall not affect the NASPO ValuePoint Administrative Fee percentage or the prices paid by the
Purchasing Entities outside the jurisdiction of the state requesting the additional fee. The NASPO ValuePoint
Administrative Fee in subsection 26a shall be based on the gross amount of all sales (less any charges for
taxes or shipping) at the adjusted prices (if any) in Participating Addenda.
27. NASPO ValuePoint Summary and Detailed Usage Reports
In addition to other reports that may be required by this solicitation, the Contractor shall provide the following
NASPO ValuePoint reports.
a. Summary Sales Data. The Contractor shall submit quarterly sales reports directly to NASPO ValuePoint
using the NASPO ValuePoint Quarterly Sales/Administrative Fee Reporting Tool found at
http://www.naspo.org/WNCPO/Calculator.aspx. Any/all sales made under the contract shall be reported as
cumulative totals by state. Even if Contractor experiences zero sales during a calendar quarter, a report is still
quired. Reports shall be due no later than 30 day following the end of the calendar quarter (as specified in
e reporting tool).
b. Detailed Sales Data. Contractor shall also report detailed sales data by: (1) state; (2) entity/customer type,
e.g. local government, higher education, K12, non-profit; (3) Purchasing Entity name; (4) Purchasing Entity bill-
to and ship-to locations; (4) Purchasing Entity and Contractor Purchase Order identifier/number(s); (5)
Purchase Order Type (e.g. sales order, credit, return, upgrade, determined by industry practices); (6) Purchase
Order date; (7) Ship Date; (8) and line item description, including product number if used. The report shall be
submitted in any form required by the solicitation. Reports are due on a quarterly basis and must be received
by the Lead State and NASPO ValuePoint Cooperative Development Team no later than thirty (30) days after
the end of the reporting period. Reports shall be delivered to the Lead State and to the NASPO ValuePoint
Cooperative Development Team electronically through a designated portal, email, CD-Rom, flash drive or
other method as determined by the Lead State and NASPO ValuePoint. Detailed sales data reports shall
include sales information for all sales under Participating Addenda executed under this Master Agreement. The
format for the detailed sales data report is in shown in EXHIBIT III_Cooperative Contract Sales Reporting Data
Requirements and Data Format.
c. Reportable sales for the summary sales data report and detailed sales data report includes sales to
employees for personal use where authorized by the solicitation and the Participating Addendum. Report data
for employees should be limited to ONLY the state and entity they are participating under the authority of (state
and agency. city. county. school district, etc.) and the amount of sales. No personal identification numbers, e .g.
names, addresses, social security numbers or any other numerical identifier, may be submitted with any
report.
d. Contractor shall provide the NASPO ValuePoint Cooperative Development Coordinator with an executive
ummary each quarter that includes, at a minimum, a list of states with an active Participating Addendum,
ates that Contractor is in negotiations with and any PA roll out or implementation activities and issues.
ASPO ValuePoint Cooperative Development Coordinator and Contractor will determine the format and
content of the executive summary. The executive summary is due 30 days after the conclusion of each
331 Page
A Master Agreement
•
~ Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Descri ption: Software Value-Added Reseller (SVAR) Services
calendar quarter.
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
e. Timely submission of these reports is a material requirement of the Master Agreement. The recipient of the
reports shall have exclusive ownership of the media containing the reports. The Lead State and NASPO
ValuePoint shall have a perpetual, irrevocable, non-exclusive, royalty free, transferable right to display, modify,
copy, and otherwise use reports, data and information provided under this section.
28. Standard of Performance and Acceptance.
Determination of the acceptability of services shall be made by the sole judgement of the Purchasing Entity.
Acceptance shall be in writing, verbal acceptance will not be allowed. Services shall be completed in
accordance with the Scope of Work, agreed to and accepted schedules, plans, and agreed to performance
standards. Acceptance shall be one hundred percent (100%) functionality, which will be determined by the
Purchasing Entity. Acceptance criteria shall include, but not be limited to conformity to the scope of work,
quality of workmanship, and successfully performing all required Tasks. Nonconformance to a stated
acceptance and performance criteria of both services and or products, as required, shall result in a delay for
payment. The warranty period will begin upon Acceptance.
29. Warranty
The Contractor warrants for a period of 90 days from the date of Acceptance in accordance with the provisions
section 7 of the State of Arizona Uniform Terms and Conditions and section 5.1 N. of the State of Arizona
pecial Terms and Conditions, with rights of the State available to other Purchasing Entities. Upon breach of
the warranty, the Contractor will repair or replace (at no charge to the Purchasing Entity) the Product whose
nonconformance is discovered and made known to the Contractor. If the repaired and/or replaced Product
proves to be inadequate, or fails of its essential purpose, the Contractor will refund the full amount of any
payments that have been made. The rights and remedies of the parties under this warranty are in addition to
any other rights and remedies of the parties provided by law or equity, including, without limitation, actual
damages, and, as applicable and awarded under the law, to a prevailing party, reasonable attorneys' fees and
costs.
30. (RESERVED)
31. Title of Product
Upon Acceptance by the Purchasing Entity, Contractor shall convey to Purchasing Entity title to Product
consisting of tangible media free and clear of all liens, encumbrances, or other security interests.
32. Waiver of Breach
Failure of the Lead State, Participating State, or Purchasing Entity to declare a default or enforce any rights
and remedies shall not operate as a waiver under this Master Agreement or Participating Addendum . Any
waiver by the Lead State, Participating State, or Purchasing Entity must be in writing . Waiver by the Lead
State or Participating State of any default, right or remedy under this Master Agreement or Participating
Addendum, or by Purchasing Entity with respect to any Purchase Order, or breach of any terms or
requirements of this Master Agreement, a Participating Addendum, or Purchase Order shall not be construed
a operate as a waiver of any subsequent default or breach of such term or requirement, or of any other term
requirement under this Master Agreement, Participating Addendum, or Purchase Order.
341 Page
A Master Agreement
;, Section 3: NASPO ValuePolnt Master Agreement Terms and
W Conditions
Contract No: ADSP016-138244
Description~ Software Value-Added Reseller {SVAR) Services
33. Assignment of Antitrust Rights
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ. 85007
Contractor irrevocably assigns to a Participating State any claim for relief or cause of action which the
Contractor now has or which may accrue to the Contractor in the future by reason of any violation of state or
federal antitrust laws (15 U.S.C. § 1-15 or a Participating State's state antitrust provisions), as now in effect
and as may be amended from time to time, in connection with any goods or services provided to the Contractor
for the purpose of carrying out the Contractor's obligations under this Master Agreement or Participating
Addendum, including, at a Participating State's option, the right to control any such litigation on such claim for
relief or cause of action.
34. Debarment
The Contractor certifies that neither it nor its principals are presently debarred, suspended, proposed for
debarment, declared ineligible, or voluntarily excluded from participation in this transaction (contract) by any
governmental department or agency. This certification represents a recurring certification made at the time
any Order is placed under this Master Agreement. If the Contractor cannot certify this statement, attach a
written explanation for review by the Lead State.
35. Governing Law and Venue
. The procurement, evaluation, and award of the Master Agreement shall be governed by and construed in
cordance with the laws of the Lead State sponsoring and administering the procurement. The construction
and effect of the Master Agreement after award shall be governed by the law of the state serving as Lead State
(in most cases also the Lead State). The construction and effect of any Participating Addendum or Order
against the Master Agreement shall be governed by and construed in accordance with the laws of the
Participating State's or Purchasing Entity's State.
b. Unless otherwise specified in the RFP, the venue for any protest, claim, dispute or action relating to the
procurement, evaluation, and award is in the Lead State. Venue for any claim, dispute or action concerning
the terms of the Master Agreement shall be in the state serving as Lead State. Venue for any claim, dispute, or
action concerning any Order placed against the Master Agreement or the effect of a Participating Addendum
shall be in the Purchasing Entity's State.
c. If a claim is brought in a federal forum, then it must be brought and adjudicated solely and exclusively within
the United States District Court for (in decreasing order of priority): the Lead State for claims relating to the
procurement, evaluation, award, or contract performance or administration if the Lead State is a party; the
Participating State if a named party; the Participating State state if a named party; or the Purchasing Entity
state if a named party.
36. NASPO ValuePoint eMarket Center
In July 2011, NASPO ValuePoint entered into a multi-year agreement with SciQuest, Inc. whereby SciQuest
will provide certain electronic catalog hosting and management services to enable eligible NASPO
ValuePoint's customers to access a central online website to view and/or shop the goods and services
available from existing NASPO ValuePoint Cooperative Contracts. The central online website is referred to as
the NASPO ValuePoint eMarket Center.
' e Contractor will have visibility in the eMarket Center through Ordering Instructions. These Ordering
structions are available at no cost to the Contractor and provided customers information regarding the
Contractors website and ordering information.
35 I P age
Master Agreement
Section 3: NASPO ValuePolnt Master Agreement Terms and
Conditions
Contract No: ADSP016-138244
Descri ption: Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
At a minimum, the Contractor agrees to the following timeline: NASPO ValuePoint eMarket Center Site Admin
shall provide a written request to the Contractor to begin Ordering Instruction process. The Contractor shall
have thirty (30) days from receipt of written request to work with NASPO ValuePoint to provide any unique
information and ordering instructions that the Contractor would like the customer to have.
37. Contract Provisions for Orders Utilizing Federal Funds.
Pursuant to Appendix II to 2 Code of Federal Regulations (CFR) Part 200, Contract Provisions for Non-Federal
Entity Contracts Under Federal Awards, Orders funded with federal funds may have additional contractual
requirements or certifications that must be satisfied at the time the Order is placed or upon delivery. These
federal requirements may be proposed by Participating Entities in Participating Addenda and Purchasing
Entities for incorporation in Orders placed under this master agreement.
38. State Government Support
No support, facility space, materials, special access, personnel or other obligations on behalf of the states or
other Participating Entity, other than payment, are required under the Master Agreement.
•
36 I P age
,A Master Agreement
.. Section 4: Lead State (ARIZONA) Terms and Conditions
ontract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
5.1 State of Arizona Special Terms and Conditions
A. Purpose
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
Pursuant to provisions of the Arizona Procurement Code, A.R.S. 41-2501 Et Seq., the State of Arizona
intends to establish a Contract (Participating Addendum, PA) for the materials or services as listed
herein in service to the State.
B. Term of Contract
The term of any resultant Contract shall commence on date of execution and shall be for an initial
• period of two (2) years, unless terminated, canceled or extended as otherwise provided herein.
C. Contract Extensions
The Contract term is for period stated in Item B. subject to additional successive periods with a
maximum aggregate including all extensions not to exceed five (5) years.
D. Contract Type -Fixed Price
E. Eligible Agencies (STATEWIDE)
This Contract shall be for the use of all State of Arizona departments, agencies, commissions and
boards. In addition, eligible State Purchasing Cooperative members may participate at their discretion.
In order to participate in this contract, a cooperative member shall have entered into a Cooperative
Purchasing Agreement with the Department of Administration, State Procurement Office as required by
Arizona Revised Statues § 41-2632.
Membership in the State Purchasing Cooperative is available to all Arizona political subdivisions
including cities, counties, school districts, and special districts. Membership is also available to all non-
profit organizations, as well as State governments, the US Federal Government and Tribal Nations.
Non-profit organizations are defined in A.R.S. § 41-2631(4) as any nonprofit corporation as designated
by the internal revenue service under section 501(c)(3) through 501(c)(6).
F. Licenses
The Contractor shall maintain in current status, all federal, state and local licenses and permits required
for the operation of the business conducted by the Contractor.
G. Volume of Work
The State does not guarantee a specific amount of work either for the life of the Contract or on an
annual basis.
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ. 85007
"'C ontract No: ADSPO16-138244
Description: Software Value-Added Reseller (SVAR) Services
H. Key Personnel
It is essential that the Contractor provide adequate experienced personnel, capable of and devoted to
the successful accomplishment of work to be performed under this Contract. The Contractor must
agree to assign specific individuals to the key positions if required.
1. The Contractor agrees that, once assigned to work under this Contract, key personnel shall not be
removed or replaced without written notice to the State.
2. Key personnel who are not available for work under this Contract for a continuous period exceeding
thirty (30) calendar days, or are expected to devote substantially less effort to the work than initially
anticipated, the Contractor shall immediately notify the State, and shall, subject to the concurrence
of the State, replace such personnel with personnel of substantially equal ability and qualifications.
I. Changes
The State may at any time make changes within the general scope of this Contract. The Contractor
shall respond to the Change Order with a proposal. If any such change causes an adjustment in the
cost of, or the time required for the performance of any part of the work under this Contract, whether
changed or not changed by the Change Order, the Procurement Officer shall modify the Contract in
writing via a bilateral Contract Amendment.
Price Adjustment
Any price adjustment shall be within the confines of the awarded contract, or as negotiated in service to
this Contract. Any negotiated price adjustments for this Contract shall be documented via a bilateral
Contract Amendment.
K. Payment Procedures
L.
The State will not make payments to any Entity, Group or individual other than the Contractor with the
Federal Employer Identification (FEI) Number identified in the Contract. Contractor invoices requesting
payment to any Entity, Group or individual other than the contractually specified Contractor shall be
returned to the Contractor for correction.
The Contractor shall review and insure that the invoices for services provided show the correct
Contractor name prior to sending them for payment.
If the Contractor Name and FEI Number change, the Contractor must complete an "Assignment and
Agreement" form transferring contract rights and responsibilities to the new Contractor. The State must
indicate consent on the form. A written Contract Amendment must be signed by both parties and a new
W-9 form must be submitted by the new Contractor and entered into the system prior to any payments
being made to the new Contractor.
Information Disclosure
The Contractor shall establish and maintain procedures and controls that are acceptable to the State
for the purpose of assuring that no information contained in its records or obtained from the state or
from others in carrying out its functions under the contract shall be used or disclosed by it, its agents,
officers, or employees, except as required to efficiently perform duties under the Contract. Persons
requesting such information should be referred to the State. The Contractor also agrees that any
information pertaining to individual persons shall not be divulged other than to employees or officers of
381 Page
A Master Agreement
• Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
1 oo North 151h Avenue, Suite 201
Phoenix, AZ 85007
onlract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller (SVAR) Services
the Contractor as needed for the performance of duties under the Contract, unless otherwise agreed to
in writing by the State.
M. Employees of the Contractor
All employees of the Contractor employed in the performance of work under the Contract shall be
considered employees of the Contractor at all times, and not employees of the State. The Contractor
shall comply with the Social Security Act, Workman's Compensation laws and Unemployment laws of
the State of Arizona and all State, local and Federal legislation relevant to the Contractor's business.
N. Warranty
All services supplied under this Contract shall be fully guaranteed by the Contractor for a minimum
period of ninety (90) days from the date of acceptance by the State. Any defects of design,
workmanship, or delivered materials, that would result in non-compliance shall be fully corrected by the
Contractor without cost to the State.
0. Compliance with Applicable Laws
•
The Materials and services supplied under this Contract shall comply with all applicable Federal, state
and local laws, and the Contractor shall maintain all applicable licenses and permit requirements.
Contractor represents and warrants to the State that Contractor has the skill and knowledge possessed
by members of its trade or profession and Contractor will apply that skill and knowledge with care and
diligence so Contactor and Contractor's employees and any authorized subcontractors shall perform
the Services described in this Contract in accordance with the Statement of Work.
Contractor represents and warrants that the Materials provided through this Contract and Statement of
Work shall be free of viruses, backdoors, worms, spyware, malware and other malicious code that will
hamper performance of the Materials, collect unlawful personally identifiable information on Users or
prevent the Materials from performing as required under the terms and conditions of this Contract.
P. Non-Exclusive Contract
Any Contract resulting from this solicitation shall be awarded with the understanding and agreement
that it is for the sole convenience of the State of Arizona. The State reserves the right to obtain like
goods or services from another source when necessary, or when determined to be in the best interest
of the State.
Q. Administrative Fee/Usage Reports
1. In accordance with ARS § 41-2633 the Department of Administration, State Procurement Office
includes an Administrative Fee, in the majority of its Statewide contracts -multiple agency, multiple
government, cooperative contracts. The Administrative Fee is used by the State to defray the
additional costs associated with soliciting, awarding and administering statewide contracts.
In addition to the State agencies, boards and commissions, statewide contracts are available to
members of the State Purchasing Cooperative including cities, counties , school districts, special
districts, other state governments, agencies of the federal government, tribal nations, schools,
medical institutions, and nonprofit organizations.
The Administrative Fee is the responsibility of the contractor. The Administrative Fee is a part of
the contractor's unit prices and is not to be charged directly to the customer in the form of a
39 I P age
A Master Agreement '9' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSP01&-138244
Description: Software Value-Added Reseller (SVAR) Services
•
separate line item. In accordance with Section 26 of the NASPO ValuePoint Master Agreement
Terms and Conditions, the 0.25% NASPO ValuePoint Administrative fee shall be incorporated into
the Offerers base price. Other states, including the State of Arizona, may negotiate additional
Administrative Fees in their Participating Addenda following award of a Master Agreement.
Further, Statewide contracts maintain one set of pricing for all customers and not separate prices
for State agency customers and State Purchasing Cooperative customers.
2. State of Arizona Fee Amount:
Unless defined differently within the contract, the Statewide Contracts Administrative Fee shall be
one percent (1.0%) of quarterly sales receipts under an active Statewide contract, transacted by
only the members of the State Purchasing Cooperative, minus any taxes or regulatory fees, minus
any returns or credits, and minus any shipping charges not already included in the unit prices. The
Administrative Fee percentage is only applicable to amounts actually received by the contractor
during the quarter and is not applicable to amounts ordered by customers but not yet paid for. The
administrative fee is not paid on transactions with state agency customers.
3. Method of Assessment
At the completion of each quarter, the contractor reviews all sales under their contract in
preparation for submission of their Usage Report. The contractor identifies all sales receipts
transacted by members of the State Purchasing Cooperative and assesses one percent (1.0%) of
this amount in their Usage Report. An updated list of State Purchasing Cooperative members may
be found at: https://spo.az.qov/state-purchasinq-cooperative. At its option, the State may expand
or narrow the applicability of this fee. The State shall provide thirty (30) written notice prior to
exercising or changing this option. The contractor shall summarize all sales, along with all
assessed Administrative Fee amounts within their Usage Report, including total amounts for the
following:
• Total sales receipts from State agencies, boards and commissions;
• Total sales receipts from members of the State Purchasing Cooperative; and
• Total Administrative Fee amount based on one percent (1.0%) of the sales receipts
from members of the State Purchasing Cooperative.
4. Submission of Reports and Fees. Within thirty (30) days following the end of the quarter, the
contractor submits their Usage Report and if applicable, a check in the amount of one percent
(1 %) of their sales receipts from members of the State Purchasing Cooperative, to the
Department of Administration, State Procurement Office. Contractors are required to use the
State's current report templates unless you have authorization from your contract officer to use a
different format. You need to complete Form 799, which is a cover letter that gives the totals of
your transactions; and Form 801, which is an Excel spreadsheet that details your transactions.
Sales to state agencies and the cooperative members are to be totaled separately . The most
current forms can be downloaded at https://spo.az.gov/statewide-contracts-administrative-fee.
4.1 The submission schedule for Administrative Fees and Usage reports shall be as
follows:
FY Q1, July through September
FY 02, October through December
FY 03, January through March
FY 04, April through June
Due October 31
Due January 31
Due by April 30
Due by July 31
401 Page
A Master Agreement 'V' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller (SVAR) Services
R.
•
T.
4.2 Usage Reports and any questions are to be submitted by email to the state's
designated usage report email address: usage@azdoa.gov
4.3 Administrative Fees shall be made out to the "State Procurement Office" and mailed
to:
Department of Administration
General Services Division
ATTN: "Statewide Contracts Administrative Fee"
100 N. 15th Avenue, Suite 202
Phoenix, AZ. 85007
5. The Administrative Fee shall be a part of the Contractor's unit prices and is not to be charged
directly to the customer in the form of a separate line item. Statewide contracts shall not have
separate prices for State Agency customers and State Purchasing Cooperative customers.
6. Contractor's failure to remit administrative fees in a timely manner consistent with the contract's
requirements may result in the State exercising any recourse available under the contract or as
provided for by law.
Acceptance
Determination of the acceptability of services shall be made by the sole judgment of the State.
Acceptance shall be in writing, verbal acceptance will not be allowed. Services shall be completed in
accordance with the Scope of Work, agreed to and accepted schedules, plans, and agreed to
performance standards. Acceptance shall be one hundred percent (100%) functionality, which will be
determined by the State. Acceptance criteria shall include, but not be limited to conformity to the scope
of work, quality of workmanship and successfully performing all required Tasks. Nonconformance to
any of the stated acceptance and performance criteria of both services and or products as required
shall result in a delay for payment. Payment shall not be made until nonconformance to the criteria is
corrected as determined by the State.
Performance
Contractor agrees that, from and after the date that the applicable services commence, its performance
of the Scope of Services will meet or exceed industry best practices subject to the limitations and in
accordance with the provisions set forth in this Contract If the Services provided pursuant to this
Contract are changed, modified or enhanced ( whether by Change Order or through the provision of
new Services), The State and the Contractor will review the current performance experience and will
in good faith determine whether such experience should be adjusted and whether additional services
should be implemented or whether services be removed. The following requirements shall also apply:
1. Failure to Perform
If Contractor fails to complete any deliverable, then Contractor shall:
1.1 Promptly perform a root-cause analysis to identify the cause of such failure;
1.2 Use commercially reasonable efforts to correct such failure and to begin meeting the
requirements as promptly as practicable ;
1.3 Provide the State with a report detailing the cause of, and procedure for correcting, such
41 I P age
A Master Agreement 'V' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSP016-138244
Descri ption : Software Value-Added Reseller ,(SVAR) Services
u.
•
V.
failure; and
1.4 If appropriate under the circumstances, take action to avoid such failure in the future.
2. Root-Cause Analysis
In the event of the Contractor's failure to perform required services or meet agreed upon service
levels or other Contractor service standards as required by the State under this Contract, the
Contractor shall perform an analysis of the cause of the service level problem and implement
remediation steps as appropriate. The State shall have the right to review the analysis and approve
the remediation steps prior to or subsequent to their implementation, as deemed appropriate by the
State, if the remediation steps impact State assets or operational processes.
Compensation
Should the Contractor fail to provide all required services or deliver work products, as agreed upon by
State and the Contractor, the State shall be entitled to invoke applicable remedies, including but not
limited to, withholding payment to the Contractor and declaring the Contractor in material breach of the
Contract. If the Contractor is in any manner in default of any obligation or the Contractor's work or
performance is determined by the State to be defective, sub-standard , or if audit exceptions are
identified, the State may, in addition to other available remedies, either adjust the amount of payment or
withhold payment until satisfactory resolution of the default, defect, exception or sub-standard
performance. The Contractor shall reimburse the State on demand, or the State may deduct from
future payments, any amounts paid for work products or performance which are determined to be an
audit exception, defective or sub-standard performance. The Contractor shall correct its mistakes or
errors without additional cost to the State. The State shall be the sole determiner as to defective or
sub-standard performance.
The Contractor shall fulfill their contractual requirements including the Deliverables identified in the
Statement of Work and fulfill the roles and responsibilities described in the Statement of Work for a firm
fixed price, inclusive of travel and travel-related expenses . The fixed amount shall be inclusive of any
fees for the use of any third party products or services required for use in the performance of this
Contract
Contractor Performance Reports
Program management shall document Contractor performance, both exemplary and needing
improvements where corrective action is needed or desired. Copies of corrective action reports will be
forwarded to the Procurement Office for review and any necessary follow-up. The Procurement Office
may contact the Contractor upon receipt of the report and may request corrective action. The
Procurement Office shall discuss the Contractor's suggested corrective action plan with the
Procurement Specialist for approval of the plan.
W. Offshore Performance of Work Prohibited
Due to security and identity protection concerns, direct services under this contract shall be performed
within the borders of the United States. Any services that are described in the specifications or scope
of work that directly serve the State of Arizona or its clients and may involve access to secure or
sensitive data or personal client data or development or modification of software for the State shall be
performed within the borders of the United States. Unless specifically stated otherwise in the
specifications, this definition does not apply to indirect or "overhead" services, redundant back-up
421 Page
,A Master Agreement ~ Section 4: Lead State (ARIZONA) Tenns and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ntract No: ADSPO16-138244
Descri ption: SoflwW! Value-Added Reseller (SVAR) Services
services or services that are incidental to the performance of the contract. This provision applies to
work performed by subcontractors at all tiers.
X. Indemnification and Insurance
1.1
•
1.2
• 1.3
431 Page
Indemnification Clause
To the fullest extent permitted by law, Contractor shall defend, indemnify, and hold harmless the
State of Arizona, and its departments, agencies, boards, commissions, universities, and any
jurisdiction or agency issuing permits for any work included in the project, and their respective
directors, officers, officials, agents and employees (hereinafter referred to as "lndemnitee") from
and against any and all claims, actions, liabilities, costs, losses, or expenses, (including
reasonable attorney's fees), (hereinafter collectively referred to as "Claims") arising out of actual
or alleged bodily injury or personal injury of any person (including death) or loss or damage to
tangible or intangible property caused, or alleged to be caused, in whole or in part, by the
negligent or willful acts or omissions of Contractor or any of Contractor's directors, officers ,
agents, employees, volunteers or subcontractors. This indemnity includes any claim or amount
arising or recovered under the Workers' Compensation Law or arising out of the failure of
Contractor to conform to any federal, state or local law, statute, ordinance, rule, regulation or
court decree. It is the specific intention of the parties that the lndemnitee shall, in all instances,
except for Claims arising solely from the negligent or willful acts or omissions of the lndemnitee,
be indemnified by Contractor from and against any and all Claims. It is agreed that Contractor
will be responsible for primary loss investigation, defense and judgment costs where this
indemnification is applicable. This indemnification will survive the termination of the above listed
contract with the Contractor.
This indemnity shall not apply if the contractor or sub-contractor(s) is/are an agency, board,
commission or university of the State of Arizona.
Insurance Requirements
1.2.1 Contractor and subcontractors shall procure and maintain, until all of their obligations have
been discharged, including any warranty periods under this Contract, insurance against
claims for injury to persons or damage to property arising from, or in connection with, the
performance of the work hereunder by the Contractor, its agents, representatives,
employees or subcontractors.
1.2.2 The Insurance Requirements herein are minimum requirements for this Contract and in
no way limit the indemnity covenants contained in this Contract. The State of Arizona in
no way warrants that the minimum limits contained herein are sufficient to protect the
Contractor from liabilities that arise out of the performance of the work under this Contract
by the Contractor, its agents, representatives, employees or subcontractors, and the
Contractor is free to purchase additional insurance .
Minimum Scope and Limits of Insurance
Contractor shall provide coverage with limits of liability not less than those stated below.
A Master Agreement V Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
nlracl No: ADSPO16-138244
Description: Software Value-Added Reseller (SVAR) Services
•
441 Page
1.3.1 Commercial General Liability (CGL) -Occurrence Form
1.3.2
Policy shall include bodily injury, property damage, and broad form contractual liability
coverage.
General Aggregate
Products -Completed Operations Aggregate
Personal and Advertising Injury
Damage to Rented Premises
Each Occurrence
$2,000,000
$1,000,000
$1,000,000
$50,000
$1,000,000
a. The policy shall be endorsed, as required by this written agreement, to include the
State of Arizona, and its departments, agencies, boards, commissions, universities,
officers, officials, agents, and employees as additional insureds with respect to liability
arising out of the activities performed by or on behalf of the Contractor.
b. Policy shall contain a waiver of subrogation endorsement, as required by this written
agreement, in favor of the State of Arizona, and its departments, agencies, boards,
commissions, universities, officers, officials, agents, and employees for losses arising
from work performed by or on behalf of the Contractor.
Business Automobile Liability
Bodily Injury and Property Damage for any owned, hired, and/or non-owned automobiles
used in the performance of this Contract.
• Combined Single Limit (CSL) $1,000,000
Policy shall be endorsed, as required by this written agreement, to include the State of
Arizona, and its departments, agencies, boards, commissions, universities, officers,
officials, agents, and employees as additional insureds with respect to liability arising
out of the activities performed by, or on behalf of, the Contractor involving automobiles
owned, hired and/or non-owned by the Contractor.
c . Policy shall contain a waiver of subrogation endorsement as required by this written
agreement in favor of the State of Arizona, and its departments, agencies, boards,
commissions, universities, officers, officials, agents, and employees for losses arising
from work performed by or on behalf of the Contractor.
1.3.3 Workers' Compensation and Employers' Liability
• Workers' Compensation
• Employers' Liability
• Each Accident
• Disease -Each Employee
• Disease -Policy Limit
Statutory
$1,000,000
$1,000,000
$1,000 ,000
d. Policy shall contain a waiver of subrogation endorsement, as required by this written
agreement, in favor of the State of Arizona, and its departments, agencies, boards,
Master Agreement
Section 4: Lead State (ARIZONA} Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, I\Z. 85007
ontract No: ADSP016-138244
Descrip tion: Software Value-Added Reseller {SVAR) Services
•
1.4
45 I P age
commissions, universities, officers, officials, agents, and employees for losses arising
from work performed by or on behalf of the Contractor.
e. This requirement shall not apply to each Contractor or subcontractor that is exempt
under A.RS. § 23-901, and when such Contractor or subcontractor executes the
appropriate waiver form (Sole Proprietor or Independent Contractor).
1.3.4 Technology Errors & Omissions Insurance
• Each Claim
• Annual Aggregate
$2,000,000
$2,000,000
f. Such insurance shall cover any, and all errors, omissions, or negligent acts in the
delivery of products, services, and/or licensed programs under this contract.
g. Coverage shall include or shall not exclude settlement and/or defense of claims
involving intellectual property, including but not limited to patent or copyright
infringement.
h. In the event that the Tech E&O insurance required by this Contract is written on a
claims-made basis, Contractor warrants that any retroactive date under the policy shall
precede the effective date of this Contract and, either continuous coverage will be
maintained or an extended discovery period will be exercised for a period of two (2)
years, beginning at the time work under this Contract is completed.
1.3.5 Media Liability Coverage
• Each Claim
• Annual Aggregate
$2,000,000
$2,000,000
i. Such insurance shall cover any and all errors and omissions or negligent acts in the
production of content, including but not limited to plagiarism, defamation, libel, slander,
false advertising, invasion of privacy, and infringement of copyright, title, slogan,
trademark, service mark and trade dress.
j . In the event that the Media Liability insurance required by this Contract is written on a
claims-made basis, Contractor warrants that any retroactive date under the policy shall
precede the effective date of this Contract and, either continuous coverage will be
maintained, or an extended discovery period will be exercised for a period of two (2)
years beginning at the time work under this Contract is completed.
Additional Insurance Requirements
The policies shall include, or be endorsed to include, as required by this written agreement, the
following provisions:
1.4.1 The Contractor's policies, as applicable, shall stipulate that the insurance afforded the
Contractor shall be primary and that any insurance carried by the Department, its agents,
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue. Suite 201
Phoenix, AZ 85007
ontract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller (SVA__B)§ervlces
•
officials, employees or the State of Arizona shall be excess and not contributory insurance,
as provided by A.R.S. § 41-621 (E).
1.4.2 Insurance provided by the Contractor shall not limit the Contractor's liability assumed
under the indemnification provisions of this Contract.
1.5 Notice of Cancellation
1.6
Applicable to all insurance policies required within the Insurance Requirements of this Contract,
Contractor's insurance shall not be permitted to expire, be suspended, be canceled, or be
materially changed for any reason without thirty (30) days prior written notice to the State of
Arizona. Within two (2) business days of receipt, Contractor must provide notice to the State of
Arizona if they receive notice of a policy that has been or will be suspended, canceled,
materially changed for any reason, has expired, or will be expiring. Such notice shall be sent
directly to the Department and shall be mailed, emailed, hand delivered or sent by facsimile
transmission to (State Representative's Name, Address & Fax Number).
Acceptability of Insurers
Contractor's insurance shall be placed with companies licensed in the State of Arizona or hold
approved non-admitted status on the Arizona Department of Insurance List of Qualified
Unauthorized Insurers. Insurers shall have an "AM. Best" rating of not less than A-VII. The
State of Arizona in no way warrants that the above-required minimum insurer rating is sufficient
to protect the Contractor from potential insurer insolvency.
1. 7 Verification of Coverage
1.8
Contractor shall furnish the State of Arizona with certificates of insurance (valid ACORD form or
equivalent approved by the State of Arizona) as required by this Contract. An authorized
representative of the insurer shall sign the certificates.
1.7.1 All certificates and endorsements, as required by this written agreement, are to be
received and approved by the State of Arizona before work commences. Each insurance
policy required by this Contract must be in effect at, or prior to, commencement of work
under this Contract. Failure to maintain the insurance policies as required by this Contract,
or to provide evidence of renewal, is a material breach of contract.
1.7.2 All certificates required by this Contract shall be sent directly to the Department. The State
of Arizona project/contract number and project description shall be noted on the certificate
of insurance. The State of Arizona reserves the right to require complete copies of all
insurance policies required by this Contract at any time.
Subcontractors
Contractor's certificate(s) shall include all subcontractors as insureds under its policies or
Contractor shall be responsible for ensuring and/or verifying that all subcontractors have valid
and collectable insurance as evidenced by the certificates of insurance and endorsements for
each subcontractor. All coverages for subcontractors shall be subject to the minimum Insurance
461 Page
A Master Agreement 'V' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller (SVAR ) Services
Y.
z.
1.9
Requirements identified above. The Department reserves the right to require, at any time
throughout the life of this contract, proof from the Contractor that its subcontractors have the
required coverage.
Approval and Modifications
The Contracting Agency, in consultation with State Risk, reserves the right to review or make
modifications to the insurance limits, required coverages, or endorsements throughout the life of
this contract, as deemed necessary. Such action will not require a formal Contract amendment
but may be made by administrative action.
1.10 Exceptions
In the event the Contractor or subcontractor(s) is/are a public entity, then the Insurance
Requirements shall not apply. Such public entity shall provide a certificate of self-insurance. If
the Contractor or subcontractor(s) is/are a State of Arizona agency, board, commission, or
university, none of the above shall apply.
Data Privacy and Security
Contractor shall treat all information obtained through performance of the contract, as confidential or
sensitive information consistent with State and federal law and State Policy. Contractor or its agents
shall not use any data obtained in the performance of the contract in any manner except as necessary
for the proper discharge of its obligations and protection of its rights related to this agreement.
Contractor shall establish and maintain procedures and controls acceptable to the State for the purpose
of assuring that data in its or its agents' possession is not mishandled, misused, released, disclosed, or
used in an inappropriate manner in performance of the contract. This includes data contained in
Contractor's records obtained from the State or others, necessary for contract performance. Contractor
and its agents shall take all reasonable steps and precautions to safeguard this information and data
and shall not divulge the information or data to parties other than those needed for the performance of
duties under the contract.
Data Privacy/Security Incident Management
Contractor and its agents shall cooperate and collaborate with appropriate State personnel to identify
and respond to an information security or data privacy incident, including a security breach.
1. Threat of Security Breach
Contractor(s) agrees to notify the State Chief Information Officer (CIO}, the State Chief
Information Security Officer (CISO} and other key personnel as identified by the State of any
perceived threats placing the supported infrastructure and/or applications in danger of breach of
security. The speed of notice shall be at least commensurate with the level of threat, as
perceived by the Contractor(s). The State agrees to provide contact information for the State
CIO, CISO and key personnel to the Contractor(s).
2. Discovery of Security Breach
Contractor agrees to immediately notify the State CIO, the CISO and key personnel as identified
by the State of a discovered breach of security. The State agrees to provide contact information
471 Page
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
ontract No: ADSP016·138244
Descri ption: Software Value-Added Reseller (SVARt Services
for the State CIO, the CISO and key personnel.
AA. Security Requirements for Contractor Personnel
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
Each individual proposed to provide services through this contract agrees to security clearance and
background check procedures, including fingerprinting, as defined by the Arizona Department of
Administration in accordance with Arizona Revised Statutes §41-710. The results of the individual's
background check procedures must meet all HIPAA and law enforcement requirements. Contractor is
responsible for all costs to obtain security clearance for their consultants providing services through this
contract. Contractor personnel, agents or sub-contractors that have administrative access to the
State's networks may be subject to any additional security requirements of the State as may be
required for the performance of the contract. The Contractor, its agents and sub-contractors shall
provide documentation to the State confirming compliance with all such additional security
requirements for performance of the contract. Additional security requirements include but are not
limited to the following:
1. Identity and Address Verification -that verifies the individual is who he or she claims to
be including verification of the candidate's present and previous addresses;
2. UNAX/confidentiality Training;
3.
4.
HIPAA Privacy and Security Training; and
Information Security Training.
BB. Access Constraints and Requirements
Contractor access to State facilities and resources shall be properly authorized by State personnel,
based on business need and will be restricted to least possible privilege. Upon approval of access
privileges, the Contractor shall maintain strict adherence to all policies, standards, and procedures.
Policies/ Standards, ADOA/ASET Policies/ Procedures, and Arizona Revised Statues (A.RS.) §28-
447, §28-449, §38-421, §13-2408, §13-2316, §41-770.
Failure of the Contractor, its agents or subcontractors to comply with policies, standards, and
procedures including any person who commits an unlawful breach or harmful access (physical or
virtual) will be subject to prosecution under all applicable state and/ or federal laws.
Any and all recovery or reconstruction costs or other liabilities associated with an unlawful breach or
harmful access shall be paid by the Contractor.
CC. Health Insurance Portability and Accountability Act of 1996
The Contractor warrants that it is familiar with the requirements of HIPAA, as amended by the Health
Information Technology for Economic and Clinical Health Act (HITECH Act) of 2009, and
accompanying regulations and will comply with all applicable HIPAA requirements in the course of this
Contract. Contractor warrants that it will cooperate with the State in the course of performance of the
Contract so that both the State and the Contractor will be in compliance with HIPAA, including
cooperation and coordination with the Arizona Strategic Enterprise Technology (ASET) Group,
Statewide Information Security and Privacy Office (SISPO), Chief Privacy Officer and HIPAA
Coordinator and other compliance officials required by HIPAA and its regulations. Contractor will sign
any documents that are reasonably necessary to keep the State and Contractor in compliance with
481 Page
A Master Agreement 'v,' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSPO16-138244
Desc.!Jetion : Software Value-Added Reseller (SVAR) Services
DD.
HIPAA, including but not limited to, business associate agreements.
If requested, the Contractor agrees to sign a "Pledge to Protect Confidential Information" and to abide
by the statements addressing the creation, use and disclosure of confidential information, including
information designated as protected health information and all other confidential or sensitive information
as defined in policy. In addition, if requested, Contractor agrees to attend or participate in job related
HIPAA training that is: (1) intended to make the Contractor proficient in HIPAA for purposes of
performing the services required and (2) presented by a HIPAA Privacy Officer or other person or
program knowledgeable and experienced in HIPAA and who has been approved by the ASET/SISPO
Chief Privacy Officer and HIPAA Coordinator.
Suggested References:
https:/lwww.cms.gov/Regulations-and-Guidance/HIPAA-Administrative-
Simplification/HIPAAGenlnfo/downloads/hipaalaw.pdf
http:llwww.hhs.gov/ocrlprivacy/hipaalunderstandinql
Compliance Requirements for A.R.S. § 41-4401. Government Procurement: E-Verify
Requirement
1. The Contractor warrants compliance with all Federal immigration laws and regulations relating to
employees and warrants its compliance with Section A.RS.§ 23-214, Subsection A. (That
subsection reads: "After December 31, 2007, every employer, after hiring an employee, shall verify
the employment eligibility of the employee through the E-Verify program.)
2 . A breach of a warranty regarding compliance with immigration laws and regulations shall be
deemed a material breach of the Contract and the Contractor may be subject to penalties up to and
including termination of the Contract.
3. Failure to comply with a State audit process to randomly verify the employment records of
Contractors and subcontractors shall be deemed a material breach of the Contract and the
Contractor may be subject to penalties up to and including termination of the Contract.
4. The State Agency retains the legal right to inspect the papers of any employee who works on the
Contract to ensure that the Contractor or subcontractor is complying with the warranty under
paragraph One (1 ).
5.2 State of Arizona Uniform Terms and Conditions
1. Definition of Terms
As used in this Solicitation and any resulting Contract, the terms listed below are defined as follows:
1.1. "Attachment" means any item the Solicitation requires the Offeror to submit as part of the Offer.
1.2. "Contract" means the combination of the Solicitation, including the Uniform and Special
Instructions to Offerers, the Uniform and Special Terms and Conditions, and the Specifications
and Statement or Scope of Work; the Offer and any Best and Final Offers; and any Solicitation
Amendments or Contract Amendments.
49 I P age
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
ntract No: ADSP016-138244
Description: Software Value-Added Reseller (SVAR) Services
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
1.3. "Contract Amendment" means a written document signed by the Procurement Officer that is
issued for the purpose of making changes in the Contract.
1.4. "Contractor" means any person who has a Contract with the State.
1.5. "Days" means calendar days unless otherwise specified.
1.6. "Exhibit" means any item labeled as an Exhibit in the Solicitation or placed in the Exhibits
section of the Solicitation.
1.7. "Gratuity" means a payment, loan, subscription, advance, deposit of money, services, or
anything of more than nominal value, present or promised, unless consideration of substantially
equal or greater value is received .
1.8. "Materials" means all property, including equipment, supplies, printing, insurance and leases of
property but does not include land, a permanent interest in land or real property or leasing
space.
1.9. "Procurement Officer" means the person, or his or her designee, duly authorized by the State to
enter into and administer Contracts and make written determinations with respect to the
Contract.
1.10. "Services" means the furnishing of labor, time or effort by a contractor or subcontractor which
does not involve the delivery of a specific end product other than required reports and
performance, but does not include employment agreements or collective bargaining
agreements.
1.11. "Subcontract" means any Contract, express or implied, between the Contractor and another
party or between a subcontractor and another party delegating or assigning, in whole or in part,
the making or furnishing of any material or any service required for the performance of the
Contract.
1.12. "State" means the State of Arizona and Department or Agency of the State that executes the
Contract.
1.13. "State Fiscal Year'' means the period beginning with July 1 and ending June 30.
2. Contract Interpretation
2.1. Arizona Law. The Arizona law applies to this Contract including, where applicable, the Uniform
Commercial Code as adopted by the State of Arizona and the Arizona Procurement Code,
Arizona Revised Statutes (A.RS.) Title 41, Chapter 23, and its implementing rules, Arizona
Administrative Code (A.A.C.) Title 2, Chapter 7 .
2.2. Implied Contract Terms. Each provision of law and any terms required by law to be in this
Contract are a part of this Contract as if fully stated in it.
2 .3. Contract Order of Precedence. In the event of a conflict in the provisions of the Contract, as
accepted by the State and as they may be amended, the following shall prevail in the order set
forth below:
50 I P age
2.3.1. Special Terms and Conditions;
2.3.2. Uniform Terms and Conditions;
2.3.3. Statement or Scope of Work;
A Master Agreement 'V' Section 4: Lead State (ARIZONA) Terms and Conditions
ntract No: ADSP016-138244
Description: Software Value-Added Reseller {SVAR) Services
2.3.4. Specifications;
2.3.5. Attachments;
2.3.6. Exhibits;
2.3.7. Documents referenced or included in the Solicitation.
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
2.4. Relationship of Parties. The Contractor under this Contract is an independent Contractor.
Neither party to this Contract shall be deemed to be the employee or agent of the other party to
the Contract.
2.5. Severability. The provisions of this Contract are severable. Any term or condition deemed
illegal or invalid shall not affect any other term or condition of the Contract.
2.6. No Parole Evidence. This Contract is intended by the parties as a final and complete
expression of their agreement. No course of prior dealings between the parties and no usage of
the trade shall supplement or explain any terms used in this document and no other
understanding either oral or in writing shall be binding.
2.7. No Waiver. Either party's failure to insist on strict performance of any term or condition of the
Contract shall not be deemed a waiver of that term or condition even if the party accepting or
acquiescing in the nonconforming performance knows of the nature of the performance and fails
to object to it.
Contract Administration and Operation
3.1. Records. Under A.R.S. § 35-214 and§ 35-215 , the Contractor shall retain and shall
contractually require each subcontractor to retain all data and other "records" relating to the
acquisition and performance of the Contract for a period of five years after the completion of the
Contract. All records shall be subject to inspection and audit by the State at reasonable times.
Upon request, the Contractor shall produce a legible copy of any or all such records.
3.2. Non-Discrimination . The Contractor shall comply with State Executive Order No . 2009-09 and
all other applicable Federal and State laws, rules and regulations, including the Americans with
Disabilities Act.
3 .3. Audit. Pursuant to ARS § 35-214, at any time during the term of this Contract and five (5) years
thereafter, the Contractor's or any subcontractor's books and records shall be subject to audit
by the State and, where applicable, the Federal Government, to the extent that the books and
records relate to the performance of the Contract or Subcontract.
3.4. Facilities Inspection and Materials Testing. The Contractor agrees to permit access to its
facilities, subcontractor facilities and the Contractor's processes or services, at reasonable times
for inspection of the facilities or materials covered under this Contract. The State shall also
have the right to test, at its own cost, the materials to be supplied under this Contract. Neither
inspection of the Contractor's facilities nor materials testing shall constitute final acceptance of
the materials or services. If the State determines non-compliance of the materials, the
Contractor shall be responsible for the payment of all costs incurred by the State for testing and
inspection.
3.5. Notices. Notices to the Contractor required by this Contract shall be made by the State to the
person indicated on the Offer and Acceptance form submitted by the Contractor unless
51 I P age
A Master Agreement ~ Section 4: Lead State (ARIZONA} Terms and Conditions
State of Arizona
State Procurement Office
100 North 15111 Avenue, Suite 201
Phoenix, AZ 85007
ntract No: ADSP016-138244
Descri ption: Software Valye-Add~d Reseller (SVAR) Services
•
•
otherwise stated in the Contract. Notices to the State required by the Contract shall be made by
the Contractor to the Solicitation Contact Person indicated on the Solicitation cover sheet,
unless otherwise stated in the Contract. An authorized Procurement Officer and an authorized
Contractor representative may change their respective person to whom notice shall be given by
written notice to the other and an amendment to the Contract shall not be necessary.
3.6. Advertising, Publishing and Promotion of Contract. The Contractor shall not use, advertise or
promote information for commercial benefit concerning this Contract without the prior written
approval of the Procurement Officer.
3.7. Property of the State. Any materials, including reports, computer programs and other
deliverables, created under this Contract are the sole property of the State. The Contractor is
not entitled to a patent or copyright on those materials and may not transfer the patent or
copyright to anyone else. The Contractor shall not use or release these materials without the
prior written consent of the State.
3.8. Ownership of Intellectual Property. Any and all intellectual property, including but not limited to
copyright, invention, trademark, trade name, service mark, and/or trade secrets created or
conceived pursuant to or as a result of this contract and any related subcontract ("Intellectual
Property"), shall be work made for hire and the State shall be considered the creator of such
Intellectual Property. The agency, department, division, board or commission of the State of
Arizona requesting the issuance of this contract shall own (for and on behalf of the State) the
entire right, title and interest to the Intellectual Property throughout the world. Contractor shall
notify the State, within thirty (30) days, of the creation of any Intellectual Property by it or its
subcontractor(s). Contractor, on behalf of itself and any subcontractor(s), agrees to execute any
and all document(s) necessary to assure ownership of the Intellectual Property vests in the
State and shall take no affirmative actions that might have the effect of vesting all or part of the
Intellectual Property in any entity other than the State. The Intellectual Property shall not be
disclosed by contractor or its subcontractor(s) to any entity not the State without the express
written authorization of the agency, department, division, board or commission of the State of
Arizona requesting the issuance of this contract.
3.9. Federal Immigration and Nationality Act. The contractor shall comply with all federal, state and
local immigration laws and regulations relating to the immigration status of their employees
during the term of the contract. Further, the contractor shall flow down this requirement to all
subcontractors utilized during the term of the contract. The State shall retain the right to perform
random audits of contractor and subcontractor records or to inspect papers of any employee
thereof to ensure compliance. Should the State determine that the contractor and/or any
subcontractors be found noncompliant, the State may pursue all remedies allowed by law,
including, but not limited to; suspension of work, termination of the contract for default and
suspension and/or debarment of the contractor.
3.1 O E-Verify Requirements. In accordance with A.R.S. § 41-4401, Contractor warrants compliance
with all Federal immigration laws and regulations relating to employees and warrants its
compliance with Section A.R.S. § 23-214, Subsection A.
3.11 Offshore Performance of Work Prohibited .
Any services that are described in the specifications or scope of work that directly serve the
State of Arizona or its clients and involve access to secure or sensitive data or personal client
data shall be performed within the defined territories of the United States. Unless specifically
52 I P age
A Master Agreement ~ Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ 85007
nlracl No: ADSP016-138244
Descri ption: Software Value-Added Reseller {SVAR) Services
stated otherwise in the specifications, this paragraph does not apply to indirect or 'overhead'
services, redundant back-up services or services that are incidental to the performance of the
contract. This provision applies to work performed by subcontractors at all tiers.
4. Costs and Payments
•
5.
•
4.1. Payments. Payments shall comply with the requirements of A.R.S. Titles 35 and 41, Net 30
days. Upon receipt and acceptance of goods or services, the Contractor shall submit a
complete and accurate invoice for payment from the State within thirty (30) days.
4.2. Delivery. Unless stated otherwise in the Contract, all prices shall be F.O.B. Destination and
shall include all freight delivery and unloading at the destination.
4.3. Applicable Taxes.
4.3.1. Payment of Taxes. The Contractor shall be responsible for paying all applicable taxes.
4.3.2. State and Local Transaction Privilege Taxes. The State of Arizona is subject to all
applicable state and local transaction privilege taxes. Transaction privilege taxes apply
to the sale and are the responsibility of the seller to remit. Failure to collect such taxes
from the buyer does not relieve the seller from its obligation to remit taxes.
4 .3.3. Tax Indemnification. Contractor and all subcontractors shall pay all Federal, state and
local taxes applicable to its operation and any persons employed by the Contractor .
Contractor shall, and require all subcontractors to hold the State harmless from any
responsibility for taxes, damages and interest, if applicable, contributions required under
Federal, and/or state and local laws and regulations and any other costs including
transaction privilege taxes, unemployment compensation insurance, Social Security and
Worker's Compensation.
4.3.4. IRS W9 Form. In order to receive payment the Contractor shall have a current I.R.S. W9
Form on file with the State of Arizona, unless not required by law.
4.4. Availability of Funds for the Next State fiscal year. Funds may not presently be available for
performance under this Contract beyond the current state fiscal year. No legal liability on the
part of the State for any payment may arise under this Contract beyond the current state fiscal
year until funds are made available for performance of this Contract.
4.5. Availability of Funds for the current State fiscal year. Should the State Legislature enter back
into session and reduce the appropriations or for any reason and these goods or services are not
funded, the State may take any of the following actions:
4.5.1. Accept a decrease in price offered by the contractor;
4.5.2. Cancel the Contract; or
4.5.3. Cancel the contract and re-solicit the requirements.
Contract Changes
5 .1. Amendments . This Contract is issued under the authority of the Procurement Officer who signed
this Contract. The Contract may be modified only through a Contract Amendment within the
scope of the Contract. Changes to the Contract, including the addition of work or materials, the
revision of payment terms, or the substitution of work or materials, directed by a person who is
531 Page
A Master Agreement 'V' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
ontract No: ADSP016·138244
Descri ption: Software Value-Added Reseller (SVAR) Services
not specifically authorized by the procurement officer in writing or made unilaterally by the
Contractor are violations of the Contract and of applicable law. Such changes, including
unauthorized written Contract Amendments shall be void and without effect, and the Contractor
shall not be entitled to any claim under this Contract based on those changes.
5.2. Subcontracts. The Contractor shall not enter into any Subcontract under this Contract for the
performance of this contract without the advance written approval of the Procurement Officer.
The Contractor shall clearly list any proposed subcontractors and the subcontractor's proposed
responsibilities. The Subcontract shall incorporate by reference the terms and conditions of this
Contract.
5.3. Assignment and Delegation. The Contractor shall not assign any right nor delegate any duty
under this Contract without the prior written approval of the Procurement Officer. The State shall
not unreasonably withhold approval.
6. Risk and Liability
•
•
6.1. Risk of Loss: The Contractor shall bear all loss of conforming material covered under this
Contract until received by authorized personnel at the location designated in the purchase order
or Contract. Mere receipt does not constitute final acceptance . The risk of loss for
nonconforming materials shall remain with the Contractor regardless of receipt.
6 .2. Indemnification
6.2.1. ContractorNendor Indemnification (Not Public Agency) The parties to this contract
agree that the State of Arizona, its departments, agencies, boards and commissions
shall be indemnified and held harmless by the contractor for the vicarious liability of the
State as a result of entering into this contract. However, the parties further agree that
the State of Arizona, its departments, agencies, boards and commissions shall be
responsible for its own negligence. Each party to this contract is responsible for its own
negligence.
6.2 .2. Public Agency Language Only Each party (as 'indemnitor') agrees to indemnify, defend,
and hold harmless the other party (as 'indemnitee') from and against any and all claims,
losses, liability, costs, or expenses (including reasonable attorney's fees) (hereinafter
collectively referred to as 'claims') arising out of bodily injury of any person (including
death) or property damage but only to the extent that such claims which result in
vicarious/derivative liability to the indemnitee, are caused by the act, omission,
negligence, misconduct, or other fault of the indemnitor, its officers , officials, agents,
employees, or volunteers."
6.3. Indemnification -Patent and Copyright. The Contractor shall indemnify and hold harmless the
State against any liability, including costs and expenses, for infringement of any patent,
trademark or copyright arising out of Contract performance or use by the State of materials
furnished or work performed under this Contract. The State shall reasonably notify the
Contractor of any claim for which it may be liable under this paragraph. If the contractor is
insured pursuant to A .RS.§ 41-621 and§ 35-154, this section shall not apply .
6.4. Force Majeure.
6.4.1 Except for payment of sums due, neither party shall be liable to the other nor deemed in
541 Page
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSP016·138244
Description: Software Value-Added Reseller (SVAR) Services
•
default under this Contract if and to the extent that such party's performance of this
Contract is prevented by reason of force majeure. The term ''force majeure" means an
occurrence that is beyond the control of the party affected and occurs without its fault or
negligence. Without limiting the foregoing, force majeure includes acts of God; acts of
the public enemy; war; riots; strikes; mobilization; labor disputes; civil disorders; fire;
flood; lockouts; injunctions-intervention-acts; or failures or refusals to act by government
authority; and other similar occurrences beyond the control of the party declaring force
majeure which such party is unable to prevent by exercising reasonable diligence.
6.4.2. Force Majeure shall not include the following occurrences:
6.4.2.1. Late delivery of equipment or materials caused by congestion at a
manufacturer's plant or elsewhere, or an oversold condition of the market;
6.4.2.2. Late performance by a subcontractor unless the delay arises out of a force
majeure occurrence in accordance with this force majeure term and condition; or
6.4.2.3. Inability of either the Contractor or any subcontractor to acquire or maintain any
required insurance, bonds, licenses or permits.
6.4.3. If either party is delayed at any time in the progress of the work by force majeure, the
delayed party shall notify the other party in writing of such delay, as soon as is
practicable and no later than the following working day, of the commencement thereof
and shall specify the causes of such delay in such notice. Such notice shall be delivered
or mailed certified•return receipt and shall make a specific reference to this article,
thereby invoking its provisions. The delayed party shall cause such delay to cease as
soon as practicable and shall notify the other party in writing when it has done so. The
time of completion shall be extended by Contract Amendment for a period of time equal
to the time that results or effects of such delay prevent the delayed party from
performing in accordance with this Contract.
6.4.4. Any delay or failure in performance by either party hereto shall not constitute default
hereunder or give rise to any claim for damages or loss of anticipated profits if, and to
the extent that such delay or failure is caused by force majeure.
6.5. Third Party Antitrust Violations. The Contractor assigns to the State any claim for overcharges
resulting from antitrust violations to the extent that those violations concern materials or services
supplied by third parties to the Contractor, toward fulfillment of this Contract.
7. Warranties
7.1.
7.2.
•
551 Page
Uens. The Contractor warrants that the materials supplied under this Contract are free of liens
and shall remain free of liens.
Quality. Unless otherwise modified elsewhere in these terms and conditions, the Contractor
warrants that, for one year after acceptance by the State of the materials, they shall be:
7 .2.1. Of a quality to pass without objection in the trade under the Contract description;
7 .2.2. Fit for the intended purposes for which the materials are used;
7.2.3. Within the variations permitted by the Contract and are of even kind, quantity, and
quality within each unit and among all units;
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
ntract No: ADSPO16·138244
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ 85007
Descri ption : Software Value-Added Reseller (SVAR) Services
•
7 .2.4. Adequately contained, packaged and marked as the Contract may require; and
7.2.5. Conform to the written promises or affirmations of fact made by the Contractor.
7.3. Fitness. The Contractor warrants that any material supplied to the State shall fully conform to
all requirements of the Contract and all representations of the Contractor, and shall be fit for all
purposes and uses required by the Contract.
7.4. Inspection/Testing. The warranties set forth in subparagraphs 7.1 through 7.3 of this paragraph
are not affected by inspection or testing of or payment for the materials by the State.
7.5. Compliance With Applicable Laws. The materials and services supplied under this Contract
shall comply with all applicable Federal, state and local laws, and the Contractor shall maintain
all applicable license and permit requirements.
7.6. Survival of Rights and Obligations after Contract Expiration or Termination.
7 .6.1. Contractor's Representations and Warranties. All representations and warranties made
by the Contractor under this Contract shall survive the expiration or termination hereof.
In addition, the parties hereto acknowledge that pursuant to A .RS. § 12-510, except as
provided in A.RS. § 12-529, the State is not subject to or barred by any limitations of
actions prescribed in A.RS., Title 12, Chapter 5.
7.6.2. Purchase Orders. The Contractor shall, in accordance with all terms and conditions of
the Contract, fully perform and shall be obligated to comply with all purchase orders
received by the Contractor prior to the expiration or termination hereof, unless otherwise
directed in writing by the Procurement Officer, including, without limitation, all purchase
orders received prior to but not fully performed and satisfied at the expiration or
termination of this Contract.
8. State's Contractual Remedies
8.1 . Right to Assurance. If the State in good faith has reason to believe that the Contractor does not
intend to, or is unable to perform or continue performing under this Contract, the Procurement
Officer may demand in writing that the Contractor give a written assurance of intent to perform.
Failure by the Contractor to provide written assurance within the number of Days specified in
the demand may, at the State's option, be the basis for terminating the Contract under the
Uniform Terms and Conditions or other rights and remedies available by law or provided by the
contract.
8.2. Stop Work Order.
561 Page
8.2.1. The State may, at any time, by written order to the Contractor, require the Contractor to
stop all or any part, of the work called for by this Contract for period(s) of days indicated
by the State after the order is delivered to the Contractor. The order shall be specifically
identified as a stop work order issued under this clause. Upon receipt of the order, the
Contractor shall immediately comply with its terms and take all reasonable steps to
minimize the incurrence of costs allocable to the work covered by the order during the
period of work stoppage.
8.2.2. If a stop work order issued under this clause is canceled or the period of the order or any
extension expires, the Contractor shall resume work. The Procurement Officer shall
make an equitable adjustment in the delivery schedule or Contract price, or both, and
Master Agreement
Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 151h Avenue, Suite 201
Phoenix, AZ 85007
ntract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller {SVAR) Services
the Contract shall be amended in writing accordingly.
8.3. Non-exclusive Remedies. The rights and the remedies of the State under this Contract are not
exclusive.
8.4. Nonconforming Tender. Materials or services supplied under this Contract shall fully comply
with the Contract. The delivery of materials or services or a portion of the materials or services
that do not fully comply constitutes a breach of contract. On delivery of nonconforming
materials or services, the State may terminate the Contract for default under applicable
termination clauses in the Contract, exercise any of its rights and remedies under the Uniform
Commercial Code, or pursue any other right or remedy available to it.
8.5. Right of Offset. The State shall be entitled to offset against any sums due the Contractor, any
expenses or costs incurred by the State, or damages assessed by the State concerning the
Contractor's non-conforming performance or failure to perform the Contract, including
expenses, costs and damages described in the Uniform Terms and Conditions.
9. Contract Termination
•
•
9.1. Cancellation for Conflict of Interest. Pursuant to A .RS. § 38-511, the State may cancel this
Contract within three {3) years after Contract execution without penalty or further obligation if
any person significantly involved in initiating, negotiating, securing, drafting or creating the
Contract on behalf of the State is or becomes at any time while the Contract or an extension of
the Contract is in effect an employee of or a consultant to any other party to this Contract with
respect to the subject matter of the Contract. The cancellation shall be effective when the
Contractor receives written notice of the cancellation unless the notice specifies a later time. If
the Contractor is a political subdivision of the State, it may also cancel this Contract as provided
in A.RS.§ 38-511.
9.2. Gratuities. The State may, by written notice, terminate this Contract, in whole or in part, if the
State determines that employment or a Gratuity was offered or made by the Contractor or a
representative of the Contractor to any officer or employee of the State for the purpose of
influencing the outcome of the procurement or securing the Contract, an amendment to the
Contract, or favorable treatment concerning the Contract, including the making of any
determination or decision about contract performance. The State, in addition to any other rights
or remedies, shall be entitled to recover exemplary damages in the amount of three times the
value of the Gratuity offered by the Contractor.
9.3. Suspension or Debarment. The State may, by written notice to the Contractor, immediately
terminate this Contract if the State determines that the Contractor has been debarred,
suspended or otherwise lawfully prohibited from participating in any public procurement activity,
including but not limited to, being disapproved as a subcontractor of any public procurement unit
or other governmental body. Submittal of an offer or execution of a contract shall attest that the
contractor is not currently suspended or debarred. If the contractor becomes suspended or
debarred, the contractor shall immediately notify the State.
9.4. Termination for Convenience. The State reserves the right to terminate the Contract, in whole
or in part at any time when in the best interest of the State, without penalty or recourse. Upon
receipt of the written notice, the Contractor shall stop all work, as directed in the notice, notify all
subcontractors of the effective date of the termination and minimize all further costs to the State.
In the event of termination under this paragraph, all documents, data and reports prepared by
57 I P age
A Master Agreement V' Section 4: Lead State (ARIZONA) Terms and Conditions
State of Arizona
State Procurement Office
100 North 15th Avenue, Suite 201
Phoenix, AZ. 85007
ontract No: ADSPO16-138244
Descri ption: Software Value-Added Reseller ($VAR) Services
•
the Contractor under the Contract shall become the property of and be delivered to the State
upon demand. The Contractor shall be entitled to receive just and equitable compensation for
work in progress, work completed and materials accepted before the effective date of the
termination. The cost principles and procedures provided in A.A.C. R2-7-701 shall apply.
9.5. Termination for Default.
9.5.1. In addition to the rights reserved in the contract, the State may terminate the Contract in
whole or in part due to the failure of the Contractor to comply with any term or condition
of the Contract, to acquire and maintain all required insurance policies, bonds, licenses
and permits, or to make satisfactory progress in performing the Contract. The
Procurement Officer shall provide written notice of the termination and the reasons for it
to the Contractor.
9.5.2. Upon termination under this paragraph, all goods, materials, documents, data and
reports prepared by the Contractor under the Contract shall become the property of and
be delivered to the State on demand.
9.5.3. The State may, upon termination of this Contract, procure, on terms and in the manner
that it deems appropriate, materials or services to replace those under this Contract.
The Contractor shall be liable to the State for any excess costs incurred by the State in
procuring materials or services in substitution for those due from the Contractor.
9 .6. Continuation of Performance Through Termination. The Contractor shall continue to perform, in
accordance with the requirements of the Contract, up to the date of termination, as directed in
the termination notice.
10. Contract Claims
All contract claims or controversies under this Contract shall be resolved according to A .R.S. Title 41,
Chapter 23, Article 9, and rules adopted thereunder.
11. Arbitration
The parties to this Contract agree to resolve all disputes arising out of or relating to this contract
through arbitration, after exhausting applicable administrative review, to the extent required by A.R.S. §
12-1518, except as may be required by other applicable statutes (Title 41).
12. Comments Welcome
•
The State Procurement Office periodically reviews the Uniform Terms and Conditions and welcomes any
comments you may have. Please submit your comments to: State Procurement Administrator, State
Procurement Office, 100 North 15th Avenue, Suite 201, Phoenix, Arizona, 85007 .
58 I P age
-1.:.
lnsight ::-1
• •
High-Quality Training Tailored for
You from Insight & Global I<nowledge
Insight Is committed to providing our customers with the skills and knowledge you need to unleash the full potential of your
technology Investments. We partner with Global Knowledge to offer specialized, high-quality training tailored to you . Instruction
is available for some of our most widely deployed solutlons including Microsoft, Cisco, and VMware. This approach ensures you
receive rel evant in-depth knowledge from a seasoned professional with hands-on experience.
Vendor specific
Microsoft • Avaya
VMware • CompTIA
• Cisco • Juniper
• I BM (Sortware • Oracle
and Systems) • SAP
• Cltrlx . Hewlett Packard
• Red Hat • Apple . EMC , Cloudera
hy buy training from Insight?
Lesson 1: Utilize your Insight account expert
Consolidate your vendor relat ionsh ips by leveraging your
Insight hardware and software experts concerning
training. Insight can help you save money!
Lesson 2: Raise the skill level of every student
Quality of training is measured by the instructor
knowledge. As experts in their respective fields, Global
Knowledge instructors consult, keep up-to-date with industry
developments, and most importantly, they
make the success of each student a priority.
Training Health Check
Diagnose Your Organization's Needs
Have you mapped out your 2015 training plan?
• What prompts training at your company?
Vend or neutral Business
. Networking • ITIL
Fundamentals • Agile . Wireless • Project Management
• Vlrtuallzatlon . Business Analysis
• VoIP & Telephony , Cloud Computing . Data Center . Big Data . Cyber Security
• Cloud Computing
Lesson 3: Experience Is often the best teacher
Global Knowledge instructors bring real-world experience to every course. They
go beyond the curricui um by including relevant, revealing tidbits and t i ps.
Lesson 4: Sometimes you have to get your hands dirty
Global Knowledge uses a combination of lectures, hands-on labs, and case
studies to deliver a quality learning experience. Labs and case studi,es offer
practi ca l experience, whether live-virtual or in the classroom; and an opportu•
nity to test your knowl edge of the course material. Designing l abs that mimic
real-world experiences is an art. It's also a fundamental quality of Globa l
Knowledge course directors and instructors.
, How do you/your team/your company handle traini ng and skill devel opment?
, What technologies do you currently support and how do you plan on leveraging new tec hnolog ies to
optimize future performance?
• Do you have any upcoming projects that could be facilitated by training?
• Are you up-to-date on certifications and compliance?
• What skill gaps do you/your team currently have and how do you pl an to address them?
ease contact your Insight Rep to get yourself and your organization
started on a learning path with Insight & Global Knowledge!
Connect with us today! 1.800.467.4448, Ext 3448 • www.lnslght.com Global Knowledge .
-1-=-
l nsig h t:1· •
Make the Most of Your EA Benefits
with Insight & Global I<nowledge
INDUSTRY LEADING MICROSOFT TRAINING
Training with Global Knowledge means training with the best. We offer a comprehensive
curriculum of Microsoft training courses taught by expert instructors in a variety of formats.
Live
Virtual
Classmom
Live
Extended
Virtual
Classroom
LARGEST SCHEDULE OF ANY AUTHORIZED MICROSOFT LEARNING PARTNER
& LARGEST NUMBER OF "GUARANTEED DATES" IN THE INDUSTRY
Server 2012 , SCCM , SQL Server 2012 , CRM Dynamics , Exchange Server 2013
SharePoint 2013 • Azure • Visual Studio 2010 • Lyne Server 2013
GET MORE WITH THE POWER OF 12
12 MONTHS
of Online Student
Mentoring &
Chat Support
12 MONTHS
Access to
Microsoft Labs
$ Stretch your Training Dollars$
12 MONTHS
of Class Retakes,
Unlimited Access
Guarantee
For every 4 SATVs you redeem with Insight and Global Knowledge,
you will get 5 days of Microsoft Training! I-
Connect with us today! 1 .800.467 .4448 , Ext 3448 • www.lnslght.com
12 MONTHS
Access to Indexed
Recordings of
Virtual Classes
Global Knowlc.-dge ,
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
ATTACHMENT A TABLE OF CONTENTS
ATTACHMENT A: RESPONSE TO SCOPE OF WORK -QUALIFICATIONS ........................ 1
1. OVERALL COMPANY INFORMATION .................................................................... 1
1.1. Business Operations ..................................................................... 1
1.2. Key Personnel .............................................................................. 6
1.3. Account Management Team ......................................................... 14
1.4. Subcontractors ........................................................................... 17
2. COMPANY'S EXPERIENCE ............................................................................... 17
2.1. Account Management .................................................................. 17
2.2. License Management ................................................................... 20
2.3. Training ....................................................................................... 21
2.4. Software Advisement .................................................................. 22
2. 5. Other (specify) ........................................................................... 24
3 . CLIENTS ................•.....•.......................•...•.....••••.............................•••...... 25
3.1. Provide information on Offeror's current government client list ......... 25
3.2. If Offeror has no government clients, note this in your response and
answer questions 3.1.1 through 3.1.3 based on non-government clients .. 29
3.3. References ................................................................................. 29
4. FINANCIAL/ ACCOUNTING INFORMATION AND DISCLOSURES .................................... 30
4.1. Proof of Financial Stability ............................................................ 30
4.2. Disclosures ................................................................................. 31
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qu alifications
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Attachment A: Response to Scope of Work -Qualifications
1. Overall Company Information
1.1. Business Operations
1.1.1. Provide a Brief overview of business operations, with an emphasis on the
provision of services as a Software Value-Added Reseller.
Insight Enterprises, Inc. ("Insight Enterprises") is a global provider of information technology
hardware, software and service solutions to business and public sector organizations. Founded in
1988 and headquartered in Tempe, Arizona, Insight operates in 22 countries, serving clients in
more than 200 countries worldwide, employing 5,400 teammates, and earning $5.3 billion in
revenue in 2014.
Insight Enterprises is ranked number 483 on the 2014 Fortune 500 and provides software
lifecycle support for 80% of the Global Fortune 500 through its broad offering of hardware and
software products with access to over $3 billion in virtual inventory, efficient supply-chain
execution, and customizable e-commerce capabilities. In addition, Insight Enterprises is a global
software reseller with extensive License Management Services, more than 2,300 product and
industry certifications, partnerships with 5,000 manufacturers and publishers, and over 70,000
commercial and public sector clients globally.
Insight Public Sector, Inc. ("Insight" or "IPS"), a subsidiary of Insight Enterprises, was
incorporated in 1994 and is one of the nation's leading technology partners to state government,
local government, and education entities ("SLED"). Our experienced sales teams understand the
unique needs of public sector customers, and we tailor our services to meet those needs.
Insight's vision is to build meaningful connections to help organizations run smarter. We act as an
extension of your team with certified and experienced specialists, architects, consultants, and
engineers for first-class service and support. Our values are as follows:
• We exist to serve our clients
• We respect each other
• We develop and value our
teammates
• We act with integrity to promote our vision
and our goals
• We strive for operational excellence in all
we do
Our process knowledge & technical expertise allow us to assess, design & deploy IT solutions to
help our clients enable, manage & secure their IT environments. Our product fulfillment &
logistics capabilities, management tools & technical expertise make designing, deploying &
managing IT solutions easier for our clients while helping them control their IT costs.
Insight's goal is to help customers streamline their procurement, integration, inventory
management, deployment and maintenance processes to allow their IT Department to become
more efficient while lowering acquisition and operation costs.
With the continual emergence of new technologies & technology solution options in the IT
industry, organizations continue to seek technology providers to supply value-added advice to
help them identify and deploy IT solutions, rather than to just provide product selection, price &
availability.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A : Response to SOW -Qualifications
1
•
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Key Benefits NASPO ValuePoint, Participating States ("State") and Purchasing Entities ("Entity")
receive when partnering with Insight as a software value-added reseller:
• Highly Customized eCommerce System. Insight provides a secure customized web
portal, providing specific standard manufacturer products, intelligent routing, customized
approval processes, real-time and contract negotiated pricing, workflow, license tracking,
proof of license, and on demand SIIA certified reporting.
• Product Sourcing. Insight's extensive sourcing capabilities provide our clients decreased
delivery time frames and better allocation of products in times of product shortage.
• Competitive Pricing. Insight will leverage our direct publisher relationships and buying
power as a major corporation to offer all licensing programs while tracking milestones to
allow States and Entities to take advantage of economies of scale . Our regularly scheduled
review process allows us to report on our client's spending trends and recommend specific
opportunities for future cost reductions.
• Reporting Capabilities. Extensive SIIA certified reporting capabilities enable the LSCA,
States, Entities and Insight to manage and track the procurement process specific to each
state and individual entity. Consolidated reporting is available to authorized administrators
through the web portal. Additionally, Insight can provide customized reports to clients who
may require specific reporting templates .
• An experienced Account Management Team. Insight has a team that understands the
complexity of public sector business in today's technology procurement environment. The
benefit to all NASPO ValuePoint States and Entities is that Insight has developed the
teams and processes that are in place to manage the unique opportunities and challenges
faced by state and local governments and educational institutions.
• Insight's Technical Expertise /Certifications. We continue to invest in our people,
systems, certifications and portfolio of solution offerings around the world. Insight has
more than 1,100 service professionals with over 2,500 technical certifications in products
and technologies and broad expertise across virtually every vertical industry segment. Our
technology practice solutions groups are made up of industry-, technical-and product-
certified engineers, and specialists who are current on best practices and the latest
developments in their respective practice areas and trends impacting the IT industry. Our
technology practices bring deep technical skills in vital solution areas to help our clients
implement strategic technologies.
• License Tracking, License Proofs and Software Support Processes. Experience has
taught us it is imperative for public sector clients to have tools in place that provide access
to license tracking and license proofs. Utilizing experienced account management,
specialized teams, Insight's web portal, and reporting tools, Insight provides these
valuable services. As part of Insight's commitment to license tracking accuracy, we
understand it may be required for us to work with computer hardware or equipment
contractors. Our system has the capacity to do this and we have performed this service
many times before.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A : Response to SOW -Qualifications
2
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
• Breadth of Product. Insight repr esents thousands of publishers, with over 18,000 active
publishers currently set up in our ERP system, allowing contract administrators to choose
from a wide variety of software solutions as standards in each state. The breadth of
publishers allows each State or Entity to streamline all software purchasing under one
single contract. Software requi rements are supported by Insight Account Teams, in-house
software experts, and Partner Champions, giving clients direct access to the latest product
and program information.
Insight is confident that we meet and in fact exceed all requirements listed in the SOW.
1.1.2. Provide the following information using the format below.
Insight Response: Provided below is the information requested in 1.1.2, numbers 1.1.2.1 -
1.1.2.8.
Required Information Offeror's Response
1.1.2.1 Offeror's Full Insight Public Sector, Inc. Legal Name
1.1.2.2 Primary Business Molly Randol, 480-333-3000
Contact Information 6820 South Harl Avenue, Tempe, AZ 85283;
SLEDcontracts@insight.com, www.ips.insight.com
1.1.2.3 Date Company April 19, 1994 was Established
1.1.2.4 Location Where Illinoi s Offeror is Incorporated
1.1.2.s Ownership Insight Public Sector, Inc. is a subsidiary of Insight Enterprises,
Structure Inc.
1.1.2.6 Office Locations See Map and Table Below
1.1.2.7 Organizational See Organizational Chart Below Chart
Molly Randol
1.1.2.8 Contact Email: Molly.Randol@Insight.com
Information for Phone: 303-523-0904
lndividual(s) who is Vanessa Deppisch
responsible for any Email: Vanessa.Deppisch@Insight.com
clarifications or Phone:480-902-1055
discussions regarding Todd Sebring
the submitted response Email : Todd.Sebring@Insight.com
Phone : 480-333-3082
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
3
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller {SVAR) Services
• Spokane Montreal
• • Mlnneapotls • •
• ~Jase • •
•• •
Kamas City • • e • •
Chicago • •· •
• • Bost on
• •• Columbus Wa!>hlngton, O.C.
• L.osAngefts •
e .Tempe
• Offic• loatJOn
• Rcmot ■loatlon
St. l.04Jls
• •
.Dallas
AUstln •
•
McAllen .
•
•
• •
• Atlanta
• • • •
Tampa • • •
Figure 1 : Insight U.S. Office Locati ons
Corporate Headquarters
•
Tern e . AZ 6820 South Har l Ave nue Tem e AZ 85283 1-800-467-4 448 800-INSIGHT
Insight Public sector
Atlanta GA 500 Northrld e Rd. Suite 325 Atlanta GA 30350 678-823-4300
Austin TX 2525 Brockt on Dr ive Suite 390 Austin TX 78758-4411 1-800·467-4448 800-INSI GHT
Ch i ca o IL 2250 Pinehurst Blvd. Sui te 200 Ad dison IL 6010 1-6100 800-888-5390
Boston MA 1432 Main Street Waltham MA 02451 800-624 -0503
Chantlll VA 14520 Avian Par kwa Sulte 310 Chantlll VA 20 151 -1114 800-788-4 688
Columbus OH 2 Easton Oval Suite 350 Columbus OH 432 19-6193 866-63 7-8680
McAllen TX 2 7 12 N. McColl McAllen TX 78501-5508 1-800 -467-4448 BOO -INSIGHT
Mlnnea oils MN 6600 France Avenue S. Suite 350 Edina MN 55435 -1810 800-800-4394
New York NV 1 Penn Plaza 19th Floor Suite 1929 646-428-1400
2701 N. Rock Poi nt Drive Suite 300 Tam a FL 33607-5920 813-637-7000
3480 Lotus Drive Plano TX 75075 -7834 800-624 -0503
22721 E. Mission Ave . U be Lake WA 99019-7504 800-735-0010
19225 Stevens Creek Blvd. Cu ertlno CA 9 50 14 8 77-776-0610
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Respo nse to SOW -Quallflcatlons
4
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Executive
Team
Sales &
Business
Development
Team
Sales Support
& Software
Teams
Contract
Compliance
Team
December 17, 2015
HS.IN
SuPllOfl
T"""""'°"
Insight Public Sector
Management Organization Chart
NASPO ValuePolnt SVAR Contract
lnalghl Dl19c:1 USA. Coe. lnolghl 01_. USA. Inc.
si ... ~ ,,,._ IMighl Puallc -. Ille. MokoGaumcr,d -~---·
TamHall»rda --·-i.--TOtA
9 Aold
mE.aean ....
as.i..
Sul'P"'
Teamm:ttn
Kfttn Holihan
f;oldS...IJMAol
Dow!CnsUII
V'.:.-•a.n.rlll
"'--
~--c:..,,,.,,i
6Flolcl
ntE.<ecutiva
O.tron.Jot ..
.sen-,,........,,
&oa11 ... East
Tocld Sel>mg
Dnaor at St.ED
Cofft>jance
Pam_,
SLED ca,,p.,._ ..._ 6SlED
~
T_..n
Figure 2: Insight Public Sector Organizational Chart
Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to sow -Qualifications
0-.la Tu"'"' o--a1a.,.,,.... no...._.,_
Erica Fold10IIJ
c;:.p,..,.u,,,_
UallyRardol
SI.ED&a.i>au
OtNo/op .....,_,
5
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
1.2. Key Personnel -Provide the information, using the format below, regarding each Key
Personnel for a resultant contract for items 1.2.1 through 1.2.5
---
Required Information Offeror's Response
1.2.1 Name Bill Raitt
1.2.2 Position/Trtle and Field Market Manager -East reporting responsibilities
1.2.3 Years of industry 24 Years experience
1.2.4 Years in current 4 Years position
1.2.5 Proposed role As Manager of the Field Sales Team for SLED customers in the
relative to Offered East Region, Mr. Raitt will continue to manage his team of Field
services. Include the Account Executives for the region. He is focused on working with
functions and task■ for the sales team and partners to drive sales under the contract in
which they will have the region. He will support the business relationships with our
prime responsibilities. current Participating States as well as all new relationships begun
under the new contract.
1.2.6 In addition,
Educat ion: 1979, A.A., Business Administration, Northern Essex
Community College, Haverhill, MA
provide a brief resume
Ex perience: Since joining the organization in 2011, Mr. Raitt which contains
education / credentials / has supported Insight Public Sector in a market leader capacity
certifications / for custome rs in the East Region. His professional experience
employment includes inside sal es account manageme nt, and inside sales team
management
1.2.1 Name Kevin Ha llihan
1.2.2 Position/Title and Field Market Manager -North Central reporting responsibilities
1.2.3 Years of industry 23 Years experience
1.2.4 Years in current 14 Years position
1.2.5 Proposed role As Manager of the Field Sales Team for SLED customers in North
relative to Offered Central Region, Mr. Hallihan will continue to manage the team of
services. Include the Field Account Executives for the region . He is focused on working
functions and tasks for with the sales team and partners to drive sales under the
which they will have contract in the region. He will support the business relationships
prime responsibilities. with our current Participating States as well as all new
relationships begun under the new contract.
1.2.6 In addition, Education: 1990 B.S., Political Science, Illinois State
provide a brief resume University, Normal, IL,
which contains Experience: Mr. Hallihan is a sales professional with over 23
education / credentials / vears of exoerience in Information Technoloav sales. The
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Quallflcatlons
6
•
Insight RFP Response
NASPO ValuePoi nt
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
certifications / majority of his career has been spent building relationships and
employment sales in the public sector market including both SLED and
Federal verticals. He has consistently met his sales goals,
demonstrating his ability to deliver IT solutions that solve his
clients' business needs.
1.2.1 Name Tom Halberda
1.2.2 Position/Title and Field Market Manager -Texas, Oklahoma, Louisiana, Arkansas
reporting responsibilities (TOLA)
1.2.3 Years of industry 33 Years experience
1.2.4 Years in current 9 Years position
As Manager of the Field Sales Team for SLED customers in the
1.2.S Proposed role Texas, Oklahoma, Louisiana, and Arkansas (TOLA) Region , Mr.
relative to Offered Halberda will continue to manage the team of Field Account
services. Include the Executives for the region. He is focused on working with the
functions and tasks for sales team and partners to drive sales under the contract in the
which they will have region. He will support the business relationships with our
prime responsibilities. current Participating States as well as all new relationships begun
under the new contract.
1.2.6 In addition, Education: 1980 B.A., Business Administration, Western
Michigan University, Kalamazoo, MI provide a brief resume
which contains Experience: Mr. Halberda's areas of experti se include Public
education / credentials / Sector sales management; product management marketing ;
certifications / budget development and expense control; business pl an
employment development and channel distribution strategies. He has
extensive executive level SLED sales experience.
1.2.1 Name Brian Louderback
1.2.2 Position/T"ltle and Field Market Manager -West reporting responsibilities
1.2.3 Years of industry 16 Years experience
1.2.4 Years in current 7 Years position
1.2.S Proposed role As Manager of the SLED Field Sales Team for SLED customers i n
relative to Offered the West Market, Mr. Louderback will continue to manage the
services. Include the team of Field Account Executives for the territory. He is focused
functions and tasks for on working with the sales team and partners to drive sales under
which they will have the contract i n the Market. He will support the busi ness
prime responsibilities. relationships with our current Participating States as well as all
new relationships begun under the new contract.
1.2.6 In additio n, Education: 1999 B.S., Marketing, Arizona State University, provide a brief resume
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Quallflcatlons
7
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
which contains Tempe, AZ,
education / credentials / Experience: Mr. Louderback has served as a member of the certifications / Insight Pub lic Sector team for over 16 years. His career at employment Insight has i ncluded various sales roles within the IPS
organization to include inside/outside sales, marketing, P&L
management, general management, and channel and partner
management.
1.2.1 Name IJ D' Agostini
1.2.2 Position/Title and Inside Sales Manager -East reporting responsibilities
1.2.3 Years of industry 17 Years experience
1.2.4 Years in current 2 Years position
1.2.5 Proposed role As Manager of the SLED Inside Sales Team for SLED customers
relative to Offered i n the East Market, Mr. D'Agostini will continue to manage the
services. Include the team of Inside Sales Account Executives for the territory. He is
functions and tasks for focused on working with the sa les team and partners to drive
which they will have sales under the contract i n the Market. He will support the
prime responsibilities. business relationships w ith our current Participating States as
well as all new relationships begun under the new contract.
Education: 1992 B.A ., Sociology, Arizona State University,
Tempe, AZ
1.2.6 In addition~ Experience: Mr. D'Agostini has over 17 years of sales
experience i n the Information Technology industry. He has provide a brief resume supported IPS throughout his entire tenure at Insight. His which contains strong understanding of IPS processes and offerings in
education / credentials / combinati on with h is understanding of the public sector
certifications / contract landscape, enable him to effectively manage the sa les employment team in the East region. By knowi ng how to work with the
various departments within Insight and the various branches,
he is able to successfu lly support cross functi onal sales i n order
to support customers' business needs. --
-1,2.1 Name Dave Deppisch
1.2.2 Position/Title and Inside Sales Manager -Central reporting responsibilities
1.2.3 Years of industry 18 Years experience
1,2,4 Years in current 16 Years position
1.2.5 Proposed role As Manager of the SLED Inside Sales Team for SLED customers
relative to Offered i n the Central Market, Mr. Deppisch will continue to manage the
services. Include the team of Inside Sa les Account Executives for the territorv. He is
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Quallflcatlons
8
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
functions and tasks for focused on working with the sales team and partners to drive
which they will have sales under the contract in the Market. He will support the
prime responsibilities. busi ness relationships with our current Participating States as
well as all new relationships begun under the new contract.
Education: 1995 B.A., English, Miami University, Oxford, OH
1.2.6 In addition,
Experience: Mr. Depp isch joined Insight in 1997 and since
then he has exclusively supported Insight's SLED customers in
prov ide a brief resume both account management and sa les team management
which contain s capaciti es. He is a strong l eader who is dedicated to developing
education / credentials / his sales team's sales skills i n order to drive new business and
certifications / provide support that results in customer satisfaction. He has
employment demonstrated success utilizing public sector contracts and has
a strong understanding of contract rules , regulations, and
usage.
1.2.1 Name Steve Smith
1.2.2 Position/Trt:le and Inside Sales Manager -West reporting responsibilities
1.2.3 Years of industry 16 Years experience
1.2.4 Years in current 5 Yea rs position
1.2.5 Proposed role As Manager of the SLED Inside Sales Team for SLED customers
i n the West Market, Mr. Smith will continue to manage the team relative to Offered of Inside Sales Account Executives for the territory. He is focused services. Include the
functions and tasks for on working w ith the sales team and partners to drive sales under
which they will have the contract i n the Market. He will support the business
relationsh i ps with our current Participating States as well as all prime responsibilities. new relationships begun under the new contract.
Education: 2008 B.A., Interdisciplinary Studies, A ri zona State
University, Tempe, AZ.
1.2.6 In addition,
Experience: Mr. Smith has over 16 years of experience in the IT
industry, 15 o f which have been spent supporting public sector
provide a brief resume customers in some capacity. His career experience includes
which contains employment with IBM Di rect, Lenovo Di rect, Toshiba , and HP. In
education / credentials / his current role, he manages an eleven-person Insi de Sa les
certifications / Team that supports customers in Pacific Northwest and
employment Southwest regions. Hi s extensive knowledge of the public sector,
and knowing how to work directly with manufacturers in order to
meet each customer's needs, makes Mr. Smith a h ighly effective
member of IPS.
1.2.1 Name Mike Evans
1.2.2 Position/Trt:le and Inside Sales Manager -Education K-12
I reporting responsibilities
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A : Response to SOW -Qualifications
9
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
1.2.3 Years of industry 15 Years experience
1.2.4 Years in current 2 Years position
As an Inside Sales Team Manager, Mr. Evans focuses on
1.2.5 Proposed role managing the Inside Sales Account Executives who solely
relative to Offered support K-12 customers. He will continue to manage the team of
services. Include the Inside Sales Account Executives for the territory. His focus is on
functions and tasks for working with the sales team and partners to drive sales under
which they will have the contract in the market. He will support the business
prime responsibilities. relationships with our current Participating States as well as all
new relationships initiated under the new contract.
Education: Coursework at the University of Phoenix and
Austin Community College
1.2.6 In addition,
Experience: After spending four years in the U.S. Army and
National Guard, Mr. Evans began his career in the IT Industry.
provide a brief resume His experience includes employment in a sales capacity with
which contains both IT OEMs and Value Added Resellers, all of which was
education / credentials / centered on Public Sector customers. He has a strong track
certifications / record of successfully managing his teams and ensuring that
employment his team has adequate coverage to support all of the team's
customers. He has served as both a Regional Sales Manager as
well as his currently held National Sales Manager position,
serving K-12 entities across the U.S.
1.2.1 Name Todd Sebring
1.2.2 Position/Title and Director of Compliance, SLED reporting responsibilities
1.2.3 Years of industry 23 Years experience
1.2.4 Years in current 10 Years position
As the Director of SLED Compliance for IPS, Mr. Sebring will
continue to manage all contract compliance activities and
1.2.5 Proposed role proactively mitigate any contract risk. He has overall
relative to Offered responsibility and oversight of the compliance team which is
services. Include the tasked with ensuring Insight meets compliance requirements
functions and tasks for including, but not limited to, contract pricing, eligibility, and
which they will have reporting. He will use his current contract compliance knowledge
as well as ensure that Insight meets any new areas of contract prime responsibilities. compliance. He will remain the prime business owner related to
the development of IPS' Contract Module within Insight's ERP
system to further enhance Insight's compliancy capabilities .
1.2.6 In addition, Education: 1992 B.A., History and Political Science, University
provide a brief resume of Central Florida, Orlando, FL
which contains Exoerience: For over 17 vears. Mr. Sebrina has suooorted
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Quallflcatlons
10
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
education / credentials / Insight's Public Sector customers through various roles within the
certifications / organization. He has served as an Inside Sales Manager for
employment Florida; SLED East Region Business Development Manager;
National Business Development Manager for SLED; Senior
Strategy Development Manager; and Senior Manager of
Compliance. He has a great deal of expertise in SLED
contracts, negotiations, terms and conditions, compliance,
audits, contract management, IT systems, as well as partner
teaming and dealer programs and agreements, all of which
allow him to ensure compliance with IPS contracts.
1.2.1 Name Pam Potter
1.2.2 Position/Title and Manager, SLED Compliance reporting responsibilities
I 1.2.3 Years of industry
experience 15 Yea r s
1.2.4 Years in current 2. Years position
1.2.5 Proposed role As the Manager of Compliance for IPS' SLED contracts, Ms.
11
relative to Offered Potter is responsible for working directly with the NASPO
services. Include the ValuePoint organization and state procurement offices to ensure
functions and tasks for that Insight is properly administering the Master Agreement and
which they will have Participating Addendums. She will remain responsible for this
prime responsibilities. relationship under the new contract.
Education: 1976 B.A., General Business, Junior Valley
College, San Bernardino, CA
Experience: Ms. Potter has over 15 years of industry
experience supporting Public Sector sales activities. He r
experience in supporting Insight's Public Sector business is
1.2.6 In addition, comprised of various roles to include Contract/Proposal
provide a brief resume Specialist, Proposal Manager; Federal Contract Compliance
which contains Manager; and SLED Contract Compliance Manager (current
education / credentials / role). She is responsible for the day-to-day management of
certifications / IPS' SLED contracts. Management includes communicating
employment with Contracting Officers; updating customer and sa l es price
lists; addi ng and deleti ng products from the contract; contract
performa nee reviews; and customer reports. Ms . Potter
possesses strong communication skills and displays a passion
for ensuring IPS remains in compliance of contract
requirements as well as maintaining satisfied customers under
the contract.
1.2.1 Name Vanessa Deppisch
1.2.2 Position/Title and Manager of Software Specialty Sa l es, IPS Software Market reporting responsibilities
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A : Response to SOW -Quallflc atlons
11
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
1.2.3 Years of industry 14 Years experience
1.2.4 Years in current 3 Years position
1.2.5 Proposed role Ms. Oeppisch is responsible for driving software sales for IPS' relative to Offered
services. Include the business. She does so by managing a team of software account
functions and tasks for executives who provide expertise and support in the area of
which they will have software to Insight's Public Sector account executives in both the
prime responsibilities. Field and Inside Sales.
Education: 2000 B.S., Animal Science, Washington State
1.2.6 In addition, University, Pullman, WA
provide a brief resume Experience: For over 13 years Vanessa has been connected
which contains to software sales whether in a direct sales role, sales
education / credentials / management or specialty sales capacity. To the organization
certifications / and the IPS team, she brings excellent knowledge of Microsoft
employment and other major software publishers' products and licensing
programs. The majority of her experience has included
supporting state, local, education, and federal customers.
1.2.1 Name Molly Randol
1.2.2 Position/Title and Manager, SLED Business Development reporting responsibilities
1.2.3 Years of industry 20 Years experience
1.2.4 Years in current < 1 Year position
1.2.5 Proposed role Ms. Randal's role in the organization will have her working
relative to Offered directly with state procurement offices to educate them on
services. Include the Insight's NASPO ValuePoint contract. She will assist participating
functions and tasks for states and individual entities throughout the addendum signing
which they will have process, ensuring each PA is executed smoothly. She will be a
prime responsibilities. dedicated point of contact for states and entities interested in
and going through the sign up process.
Education: 1983 B.A., Business Economics, College of
Wooster, Wooster, OH
1.2.6 In addition,
Credentials/ Certifications: Purchasing Management
Certificate, University of Colorado at Denver
provide a brief resume Experience: Ms. Randol has over 20 years of experience in which contains
education / credentials / the higher education, computer, and government procurement
certifications / industries. She joined Insight Public Sector in 2015 to serve as
employment an integral part of the contract procurement process . Ms.
Randol brings with her experience in developing strong
business relationships with partners, vendors, and customers
through purchasing roles. Her professional background is rich
in technical strateaic sourcina activities. which include
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Quallflcatlons
12
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
December 17, 2015
conducting solicitations, evaluations and awards resulting in
Price Agreements for goods and services available to State
Agencies and other government entities .
Request for Proposal Response #ADSPO16-00005829
Attachment A : Response to SOW -Qualifications
13
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
1.3. Account Management Team -Provide a description of the responsibilities of the
dedicated account management team(s) that would be assigned to each Participating
State under resultant contract. Include a description of how the account management
structure ensures that service will continue despite vacations, illness, other absences
or resignations.
Account Team for the NASPO ValuePoint SVAR Contract
Insight's account management model integrates a deep footprint of field and inside sales
executives, solution consultants, and operational resources across the United States. Our account
management approach ensures that all States and Entities have the expert support required
throughout the entire Software Ufecycle. We work with clients to examine the IT challenges and
landscape of their organization and offer solutions across a broad range of software publishers.
We have an objective point of view to provide clients with a cross-brand solution tailored to the
needs of their organization.
State Specific Resources
Each State and Entity will be assigned a dedicated account
team that possesses the knowledge and expertise needed to
support the individual requirements of the organization. By
using this teamed methodology we eliminate the possibility of
delays in services caused by vacations, illness, or change of
personnel. The Account Team will be comprised of:
Account Executive: The Account Executive (''AE") for each
"[Account Executive], as our
point person for information,
always ensures quality of service
and is relentless at making sure
we are satisfied."
-County Master Microso~
Administrator
State or Entity will be the State's or Entity's single point of contact for the management of their
account. AEs will coordinate communications with all shared resources within Insight to ensure
that we are matching our solutions to the specific objectives and needs of the client. They will be
fully aware of all aspects of the relationship and are backed up by an Inside Sales Team. AEs will
be responsible for conducting quarterly business reviews and providing information, such as
quote assistance, software recommendations, and tracking and reporting on renewal deadlines,
to keep each client's business current. They act as escalation points to ensure complete
satisfaction with our services. To ensure that States and Entities receive the most out of their IT
purchases, AEs meet with key personnel to review account details, coordinate implementations
and rollouts, monitor requirements, and promptly resolve service issues to ensure complete
satisfaction. Insight commits to returning phones calls or responding to emails within two (2)
business days.
Software Account Executive: Each State or Entity will be supported by a Software Account
Executive who takes the lead on complex licensing programs and is the State's or Entity's point of
contact for the software specialty teams within Insight. Software roadmaps, special paperwork for
one-off deals, arranging software publisher meetings and providing advice on everything software
an organization may require are all handled by our Software AEs. Experience has shown us that
there is tremendous value in having a dedicated expert who specializes in software products and
programs that solve a wide variety of clients' challenges.
Inside Sales Team: A Dedicated Inside Sales Team is responsible for the daily management of a
State's or an Entity's accounts. AEs are backed by knowledgeable inside sales team members
who provide prompt customer service and support, including timely quotes as defined in
3.2.1.7.3 of the SOW. These representatives are well trained, hold numerous certifications, and
understand the nuances of each account. To ensure continued satisfaction, we hold internal team
meetings to share account requirements. They are well qualified to answer front line questions on
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
14
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
the IT products and services that we offer. They can support all general price quote requirements
to include negotiating with publishers to reduce reseller cost in order to pass on the cost savings
to the client. In addition to having direct access to the AE, Insight sets up unique team email
aliases so that a client can be assured of a response in the event the Account Executive is
unavailable. This alias mitigates any disruption in service or ordering activity. For example,
Colorado purchasers can email the "State of Colorado" alias in order to connect with a member of
the account team.
Inside Sales teams are committed to promptly answering requests for:
✓ Ordering and order status ✓ Odd product searches & sources
✓ Product pricing, information & ✓ Volume licensing information
availability ✓ New version & upgrade information
✓ Help with Insight online catalog and ✓ Handling invoicing queries
order management website ✓ Backorder management
✓ Quality check, process and follow up of ✓ Telephone and e-mail support orders
✓ Quotes delivered by fax, email, or online
✓ Liaising with all departments to ensure
with a 30-day guarantee prompt customer issue resolution
Quoting and ordering follow this process:
1. Authorized users may place order and quote requests by phone,
fax, mail, e-mail (direct or BOO-INSIGHT), or through our
customizable Web portal at ips.insight.com .
2. Once we receive your order it goes through a customer
validation, P.O. quality check, a price check, and a product
check via our backorder management process.
3. The order is then placed in the system and sent to the
No online
purchases
made with a
credit card will
be subject to a
credit card fee
appropriate distributor or publisher for that product and an order confirmation is sent to
the user via e-mail.
4. The system is updated with distribution information such as ETAs (Estimated Time of
Arrivals) and PODs (Point of Delivery).
5 . Customized reports, license proofs, management of returns, and invoice queries are
available to you either online or through your Inside Software Sales team to help with
compliancy.
6. Product/ Key code is then delivered to the name and location you have specified at the
time of order entry.
7. Insight's ordering processes and procedures comply with the media, delivery, product
returns, and shipping charge requirements in 3.2.1.8.1-4 in the SOW.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
15
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Receipt of Cust PO Pnx:esa or Cus1 PO Delivery or Produd
r A ,, A ,, A ' .. u ·· ' ' ~ ~ ' . '. l t ~ 1~==1 ~ ·I so.-on ·~ ·c ~ J aye6lm
tOCI' Ololr1bu-C4nlomef
(~} QuofyreeoMloll
(ETA'a,POCh*I
~ E) a.....-§] ~ ..._..
-.. .iE ...... 1rwo1aoo...--
I E] (§ -
Figure 3 Insight Order Process
• Account Team Commitment
Insight Account Teams are committed to ensuring our client's complete satisfaction with our
services. We help our clients make the right product decisions to fit their needs, offering high
quality client service and solutions to maximize the return on technology investments made
through the contract. The Insight Account Team's dedicated approach to account management
and client satisfaction philosophy is unparalleled in the industry.
Our dedicated Account Teams go the extra mile for our customers. They are committed to
honoring and providing competitive pricing as well as exemplary service. These teams are an
extension of our client's organizations. A State's or Entity's assigned AE will look out for their best
interests and ensure that all Insight teammates are educated on our service commitments and
responsibilities to every account. We understand the challenges of our clients and can help them
with their software procurement and management efforts. Listed below are some of the team's
objectives:
✓ Offer recommendations on licensing that fits a changing environment;
✓ Assist in negotiation of publisher contracts from a business requirement perspective;
✓ Assist in negotiation of creative pricing models with publishers, i.e., Volume License
Agreements, a la carte or upfront purchases, locked pricing for future purchases, maintenance
payments, etc.;
✓ Assist in managing contracts and publisher benefits; provide comprehensive license and pricing
analysis options;
✓ Assist in evaluating ROI for specific IT projects; negotiate co-term renewals when appropriate;
✓ Set up publisher meetings with business owners when appropriate; and
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
16
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
✓ Work with publishers that are generally direct so that business can be processed through Insight
allowing us to capture and manage license compliance and maintenance renewals for these
publishers.
Quarterly Business Reviews ("QBR")
Included in the value Insight AE's provide our clients is a scheduled quarterly business review
with each client to ensure the State or Entity does not miss any deadlines as well as to explore
any opportunities as they pertain to the organization's software licensing. This review is used at
the end of the quarter for review of business activities and performance measurements during
the past quarter and to prepare initiatives for the upcoming quarter. Actual costs and savings
opportunities are discussed during this briefing. Agenda items to be covered may include, but are
not limited to:
• Purchase activity year-to-date
• Current and future projects
• Forecasting
Insight# :-~-
-;;:~ -==-.=.==-
• Open forum to discuss any issues
• Review expectations of both the participating
state and Insight
-· _ ... __ ,.· -· --· -· ----
• Support and maintenance renewals
• New software versions or other product changes I I I I I I
-----These status meetings give Insight a scheduled and
structured process to maintain the lines of
communication with our clients. The figures and
graphics consolidated and presented in the QBR will
help us understand the client's needs, keep us on track
by reviewing SLA attainment and give clients the
opportunity to determine issues, forecast product
requirements or discuss new projects.
-• -~:_ r • ---•-----------• --: -•
■ =· ..-:... ---..-:.. ---_-:.., --~-----------------------.;..,..;, -·-..,.;__,_-------~------~!:::-----------.---~ ~--:----------------
Utilizing individual participants' roadmaps and Figure 4: Cost Analysis for Client Roadmap Activities
known publisher roadmaps, Insight can create
analysis providing options for future budgeting and maximizing the participant's current
environment.
1.4. Subcontractors -Provide the following information for items 1.4.1 through 1.4.3, using
the format below, for any subcontractors you propose to use.
Insight Response: At this time, for this opportunity, Insight does not foresee utilizing any
subcontractors. Please note Insight does not consider software publishers to be subcontractors
under this contract.
2 . Company's Experience
Describe the Offeror's experience and expertise providing the following services:
2.1 . Account Management (assume 'accounts' as equivalent to a state contract, and to a
using municipality).
Account Management: As described above, Insight's account management model integrates a
deep footprint of account executives, inside sales consultants, and operational resources across
the United States. Our account management approach ensures that all States and Entities have
the expert support required. We will continue to work with them to examine the IT challenges
and landscape of their organization(s) and offer solutions across a broad range of software
publishers . Ou r agnostic approach to multiple publishers provides each State or Entity with deep
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qual ifications
17
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
knowledge allowing them to utilize the contract for all software programs, which provides the
benefit of customizing solutions for each individual participant's requirements.
Experience has taught us that the complexity of software requires multiple experts who have a
sole focus on a specific aspect of each solution. Insight's response to our clients' needs has been
to develop teams for each of these key areas (for example, renewals, complex license consulting,
and required publisher paperwork, etc.). Every client will have access to these shared resources
which are detailed below.
Shared Resources
Licensing Consultants: The Insight Account Team works
with the client and our License and Software Specialty Teams
to derive a current and ongoing licensing strategy for their
software products based upon their software portfolio and
anticipated business needs. The goal is to reduce ongoing
software spend while maintaining compliance and adequately
serving the needs of the client's organization.
We guide our clients through the necessary steps to trim
per-unit prices, standardize software products, and find
opportunities to take advantage of volume license and
maintenance agreements. The result is a more simplified
software management process. For Microsoft specifically we
have specialists who manage Software Assurance Benefits
and the Volume Licensing Service Center (VLSC) website.
"I wanted to send a note to let
you know that I think you guys
are the BEST!
Whenever I have a question
about purchasing, version
compatibility, llcensing,
reporting, or really any issue
that may arise, all I have to do
is ask and you find out the
answer. I can't tell you how
much I appreciate your efforts
and your knowledge. I rely on
that knowledge and we use it to
make purchasing decisions for
our municipality."
-County IT Administrator
Insight has more than 25 years of experience with software licensing . Our account executives
help our clients conquer the complexities of volume licensing by guiding them through each step
of the software lifecycle-enabling them to develop a software management strategy that keeps
them legally compliant and boosts their return on investment.
Insight clients have access to software and licensing program solutions from thousands of
software publishers, leveraging our longstanding publisher relationships to negotiate the best
deals possible for their organization. In addition, we can manage and track non-standard
software license agreements, reducing the risk, overhead, and delay associated with acquiring
and maintaining software from emerging publishers.
Renewal Team: Insight has significantly invested in resources to strengthen its Renewal Team.
This team has close relationships with the publishers and is focused on aiding clients with
publisher renewals . They have tools and resources needed to help manage software assets by
combining client assets from multiple orders into co-term agreements. They also send renewal
notifications well in advance of the coverage ending date in order to ensure our clients have
ample time to prepare for renewals .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
18
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Partner Champions: Our Partner Champions, whose
positions are each partially funded by the associated
software publisher, are in-house to administer our
relationships with these publishers. They help us in providing
our clients with timely communication regarding product
releases, volume license program changes, technology
guarantees, proactive contract expiration information, and
special offers available directly through the publishers. These
specialists assist us with customer issue escalation and
resolution, technical product knowledge, vendor licensing
program expertise, and more. They hold the highest levels
"The entire team has been very
responsive to the County's e ver changing
needs and has demonstrated a great
understanding of Microsoft licensing. They
have really helped navigate the licensing
waters with MS and provided us with
exactly what the County needs as far as
licensing and support. "
-County IT System Manager
of certification offered by the publishers and are available free of charge to offer pre-and post-
sales support on the software product and licensing solutions present in our client's
environments.
A list of software partner champions by publisher is provided below.
Adobe
Attach mate
Autodesk
CA
Citrix
Dell Software
HP Software
IBM Software
LANDesk
McAfee
Microsoft
Novell
Oracle
Quest
Red Hat
RSA Security
SAP
BusinessObjects
Symantec
Trend Micro
VMware
Websense
Contract & Maintenance Services: Insight monitors our client's volume purchasing contracts
with software publishers and, on a quarterly basis, notifies them of any approaching expiration
dates to ensure that they have time to prepare for renewals and new agreements. We use our
database of customer contracts to track milestones, or current standings in relation to
commitments, and advise our clients on their options for staying compliant with forecasts. We've
developed an internal tool that allows us to track expiring enrollments, as well as contractual and
transactional maintenance by expiration date to help clients stay current and legal with their
software license and maintenance agreements.
Contract Compliance Team: Insight assigns a contract manager to ensure we maintain
compliance with Public Sector client contracts. The contract manager is responsible for the day-
to-day management of SLED contracts, including interaction with client contract administrators,
negotiations of new contracts and renewals, contract reviews, etc. The contract manager
performs internal audits of current contracts to ensure terms and conditions and pricing
compliance, and trains sales teams on the contract specifics and intricacies to ensure knowledge
and compliance. The contract manager works with other contract compliance team members to
ensure contract and pricing is set up correctly in Insight Public Sector's SAP contract module in
our ERP system, and reviews the contracts on the ips.insight.com website to make sure all
information is accurate and up to date.
CLEAR Advantage Team: The CLEAR Advantage team offers a Software Lifecycle Management
approach to managing our clients' software license agreements. Focusing primarily on Microsoft,
individuals on this team provide pre-sales guidance and consultation to meet product
requirements and remain compliant. Some of the deliverables available to States and Entities
include Microsoft six-year forecasting and program comparison .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
19
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Cloud Team: The Cloud Team at Insi ght has over 10 years of cloud experience and partnersh ips
with cloud providers. The team currently manages over 7 million cloud seats with over 37 available
product options. This team provides expert cloud support in the areas of hybrid cloud, office
collaboration, mobility, data protection and security, professional services, and Office 365 All-In-
One bundles. The Cloud Team will be available to help Participating States and individual entities
utilize the cloud through their participating addendums.
eCommerce Team: Insight has a dedicated team of skilled specialists who have working
knowledge in many e-procurement systems. Insight's dedicated eCommerce team wi ll work with
the LSCA, States and Entities to d iscuss customized web requirements and will tailor the features
to maximize web efficiency for every participant. This process ensures that all implementations
make the most of our capabilities and meet the cl ient's current and future needs. The end result
is a dynamic system that provides the greatest return on their investment.
Business Development Management ("BDM''): Insight's BDM Team focuses on developing
business within the Public Sector. This team will be responsible for working directly with the
NASPO ValuePoint office alongsi de our Contract Compliance Team to ensure we are meeting the
contract's business requirements. Worki ng directly with state procurement offices and entities,
this team will communicate with prospective states and entities to make them aware of Insi ght's
NASPO ValuePoint contract, highlighting the features and benefits of the contract in an effort to
lead to a signed Participating Addendum .
2.2. License Management
As a free service to Participating States, Insight account teams guide all contract users through
the necessary steps to trim per-unit prices, standardize software products, and take advantage of
contracts available through NASPO ValuePoint. We work with our clients throughout the entire
software lifecycle, from selection to l icense management. We monitor their purchases, provide
software renewal support and SHA-certified reports, hel ping them become and remai n compliant
within the terms of their software agreement, while maximizing the benefit of their software to
provide services to their stakeholders. We have branded thi s solution as Clear Advantage.
We'll help States and Entities select, acquire, deploy and
support their tech nology needs. Al igned with each stage are
our value-added services and software solutions that ensure
success at every step -from planning and deploying to
operating and refreshing. That's Insight's clea r advantage.
✓ Software licensing: We 'll assess the business goals of the
organization and develop a volume licensing strategy that
helps them purchase efficiently and meet their objectives.
✓ Implementation: With operations centers across the U.S.,
we can help the organization get started and keep them
running -no matter where they're located .
✓ Asset management: We provide valuable compliance
support, on-demand reporting ; dynamic tracking, audit
support and accurate record management.
License Proofs:
December 17, 2015 Request for Proposae Response #ADSPO1 6 -00005829
Attachment A: Response to SOW -Quallflcattons
20
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Insight is one of the few resellers to provide license proofs online where our clients can easily
obtain them as a self-service. Our online License Proof-of-Purchase
certificates list the licenses our clients own by program name,
manufacturer part number, enrollment number, invoice number,
purchase order number, purchase date & quantity purchased. License
Proofs can be issued for any program to help account for the software
licenses users have purchased and reconcile that number with the
licenses they have deployed on their desktops.
Self-Service License
Proofs are beneficial to
organizations that don't
have a central repository
ta store license proofs
In addition to the self-service option, Insight retains copies of license proofs by attaching them to
the order associated with the license in our ERP system. A duplicate copy can be provided in
under an hour after reaching out to the applicable sales team.
Renewal Team: Insight has heavily invested in significant resources to strengthen its Renewal
Team. This team has close relationships with the publishers and is focused on aiding users with
publisher renewals. They have tools and resources at hand to help manage software assets by
combining our clients' assets from multiple orders into co-term agreements. They also send
renewal notifications well in advance of the coverage ending date in order to ensure our clients
have ample time to prepare for renewals.
License Consulting Services: Insight's Account Team works with our clients and our License
and Software Specialty Teams to derive a current and ongoing licensing strategy for the client's
software products based upon their software portfolio and anticipated business needs. The goal is
to reduce the client's ongoing software spend while maintaining compliance and serving the
needs of the organization.
2.3 . Training
Insight is committed to providing Participating States and Purchasing Entities with education and
advice on OEM licensing, product and pricing changes, and upcoming end-of-life announcements.
To keep our customers informed and up-to-date, we offer:
• Professional Development Training: Insight has partnered with Global Knowledge, a
leading provider of IT training, to provide SKU'd services and additional value add.
Details of these training enhancements are provided in the additional documentation.
• Keeping the State Updated on Revised Plans: After contract award, the Insight
Account Executive will create an individual state or entity plan based on specific
participant requirements, and as needed, will provide a copy of any revised plans to the
State's or Entity's Contract Administrator. During regularly scheduled business reviews,
we will keep each State or Entity informed and up to date. Insight is committed to
providing the State with education and advice on OEM licensing; product, program and
pricing changes; and upcoming product end-of+life announcements.
• Online and Onsite Seminars and Training: Insight conducts informational seminars
and webinars to introduce States and Entities to new IT products, answer their IT
questions, and provide best-buy advice. Insight offers free training to States and Entities
on the use of our online tools, products, and licensing programs. This training can be
delivered both onsite through seminars and through a series of webinars targeted to users'
needs. We also provide free training in cooperation with Microsoft. You may choose from
a variety of complimentary seminars on the latest software offerings, upgrades, and
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
21
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
industry trends. We will also notify you about free web seminar series designed to help
educate your users. Insight works with other publishers to coordinate any applicable
training for end-users.
• Program Review Sessions: Licensing programs are ever changing and Insight offers
detailed program review sessions with custom cost analysis to help States and Entities
make informed decisions about new agreement releases or changes to existing platforms.
We recently began sessions around the new Microsoft programs. These sessions cover
everything from licensing to contractual terms and conditions, as well as technical
meetings where appropriate.
• Website Training: We provide free training on how to take advantage of the customized
website and software catalog, through both live demonstrations with one of Insight's
eCommerce Specialists and web-based training that focuses on the features that will help
our clients' staff maximize the benefits of their web experience.
2.4. Software Advisement
For more than 25 years, Insight has been providing clients with access to expert volume license
and software consulting. Insight understands the importance of open communications to help you
manage your business and ensure your ongoing satisfaction with our services. Insight is
committed to providing:
✓ Guidance toward the right software based on specific organizational needs
✓ Options and comparisons for both product and programs with recommendations on the
findings
✓ Simplification of the complexity around licensing programs
✓ Help determining the most cost-effective buying strategies
✓ Assistance to ensure compliance with contract and licensing requirements
✓ Changes in product and pricing including notifications
Sales Support: We provide this support through pre-sales, post-sales, and product support for
all of the software publishers that we sell. Our AEs will work with States and Entities throughout
the entire software lifecycle to ensure they have the support they need by working with our
extensive resources who serve as a liaison between the State or Entity and individual publishers.
These resources include Inside Software Solutions Representatives who ensure their day-to-day
needs are met, publisher sales specialists, licensing specialists, renewal specialists, and
eCommerce specialists.
Inside Software Sales: As a free service to our
clients, our license-certified Inside Software Sales
Representatives act as a first line of technical support
for frequently asked questions from end users. They
are highly-trained experts on software products and
programs and are supported by our publishers' sales
specialists and Licensing Help Desk. Through their
dedicated account team, they have access to these
resources for questions on publishers' products and
programs.
"I Just wanted to let you [Account Executive]
know that we have been very satisfied with the
service we've received from Insight over the last
several years. The customer service team has
been very helpful in answering questions and
providing information regarding software
licensing programs, manufacturer's promotional
offers, etc. "
-County Purchasing Agent
CLEAR Advantage Team: Our licensing specialists understand the nuances of every licensing
program that we offer. They handle complex licensing questions such as how to work with special
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
22
•
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR} Services
program offers, how to handle several contracts that expire at different times and what the best
plan is for going forward.
New Product Announcements, Roadmaps, Newsletters, and Other Release Information:
Insight proactively provides our clients with new and upcoming product and price changes,
roadmaps, and new release information during regularly scheduled business reviews, through
regular e-mail broadcasts to their organization, and via web-based licensing seminars. Our close
relationships with software publishers and other OEMs allow us to obtain the latest product and
program information that we proactively share with them.
Program Review Sessions: Licensing programs are ever changing and Insight offers detailed
program review sessions with custom cost analysis to help our clients make informed decisions
about new agreement releases or changes to existing platforms. We recently began sessions
around the new Microsoft programs. These sessions cover everything from licensing to
contractual terms and conditions, as well as technical meetings where appropriate.
Software Alerts & Publisher Links: Software Alerts are posted on the homepage of the
customized ips.insight.com web portal for updated product and program information . Authorized
users have direct access to publishers' websites to help them find software patches and drivers
available for download and quickly obtain product updates and end-of-life announcements .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Re sponse to SOW -Qualifications
2 3
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.5. Other (specify)
We believe our experience with public sector clients is the foundation for bringing additional value
to all States and Entities. Because Insight understands the special requirements of Procurement
and IT in each State and Entity we are able to consistently partner with clients to design and
provide the solutions they need to resolve the myriad of challenges they face when doing
business in the public sector.
NASPO Clients' locations are already set up in our systems and we have dedicated teams and
proven processes established to provide the support that their entities require. With this
knowledge we will partner together to conquer even more complex IT projects. Cost saving
through vendor consolidation, the rise of doing business in the cloud, and the convergence of new
devices and software have become today's IT management challenges. Nowhere is this felt more
acutely than in the public sector, where clients have to balance restricted budgets and security
concerns while offering efficient high technology solutions to the taxpayer.
Insight provides solutions with a methodology that encompasses the complete software lifecycle
management. We have branded this methodology the CLEAR Advantage Program™. It begins
with license consulting and provides all the tools and information any State or Entity will need to
maximize their software spend and environment. We have detailed each specific benefit
throughout our RFP response where appropriate.
I Insight's Clear Advantage Team
~ ~ Account E111?c11t1vtt • SQltwiJt~ Account E . .-r.(lJtrv,>
•· i.,n,,o'?r ' ~
" >li$h1.'f [I :l'sr,,, ... f. SW Rd)
____ sot_t_w_as_c_L_fc-e:1-,s-11-1t1_C_onsu __ lt_a_nt-s-----;i(---Software, Support Reps
t ✓.,,·,~, Mvt::01~ i· .,,✓ • \;ec; u~omrn,~-vj..,J11ons ., hJt (lfOCJ!S';lnt]
11ctur~ pl,,r.:; !or FA mt. H•rw:;irllrvJ
Softw.,u• Publi~ BOMs
t,, •~· ct :-..uppo,t t "'.,· j i C;, t ~ «,in tri1ct u,, 111 C 1:n:.h\ 11 rn,;, n.i .,
c1111ls.-:: agt1.."£"fnc11t oa,lsu1:.
::il.tlt.-tl to dl~nt ~u~11u1t
j;jt,•~on PfOl'lO!iM'i,
hnolc,g,· c.h;.u 1cN!. on<l rtt:\\
-,r,fic to ('1,c_-•l!f,
~ ~twore Annuity Sp!!(1.,lists r; w :~nlcn R~ourt P.5
·111•1 rm.~i.,lr, 1v1 ✓ flt't(/1011, P1,1(tl(•!!>
~ ✓ t>"'UPS f> .:001t1on,,1 product ~ _, \•IC~ dell·,~•' l•1am•;
C.h~5t:5'
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
24
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Onboarding new NASPO ValuePoint Participants
Insight has extensive experience in successfully launching new contracts. Our contracts
management team uses a specific methodology that has allowed us to successfully launch
hundreds of contracts, including some of the largest contracts in the federal, state, local and
education marketplace. We believe our approach ensures each customer receives the best
possible care during the launch experience. Given the nature of this specific scenario, Insight will
establish an internal working team consisting of key sales management resources, operations
support management, the software licensing team, contract management, and our marketing and
web teams to ensure all aspects of the contract launch are identified and correctly followed
through. This working team will be led by a seasoned member of the Software program
management team.
3. Clients
3.1. Provide information on Offerer's current government client list.
3.1.1. Explain the services provided to each and how long Offerer has been working
with each.
Insight Response: Insight is one of the largest technology providers to public sector entities in
the United States selling more than $1 billion of products and services to federal, state, and local
government and education clients annually. Since 1994, we have worked with tens of thousands
of government and education clients throughout every State in the country. Specific to our SLED
business, during the last 12 months, Insight has:
• Supported more than 5,000 active SLED public entities in the United States as
clients
• Transacted business with 47 out of the 51 state governments, including D.C.
• Sold more than $100M of technology products & services to state government
entities alone
• Managed 150 public sector contracts across 32 different states
• Managed over 3 million seats in SLED
• Held 177 Microsoft EAs and 256 Microsoft Select Plus agreements in the state and
local government space
One of Insight's strengths is our ability to adapt to both changing technologies, as well as our
clients' needs. As one of the world's largest software providers, Insight has extensive experience
in providing software to clients throughout the country. We are currently a state software
contract holder for one or more publishers in Colorado, California, Delaware, Florida, Hawaii,
Illinois, Iowa, Massachusetts, Mississippi, Missouri, Nevada, New Jersey, Pennsylvania, Rhode
Island, South Carolina, Texas, Utah, Wisconsin, and Wyoming.
3.1.2. List government contracts Offerer has gained over the past three (3) years.
Provide an explanation of why Offerer was chosen.
Insight Response: Over the past three years Insight has been awarded 11 software-centric
contracts, including the current NASPO ValuePoint Software VAR {formerly WSCA-NASPO)
contract, across SLED, in addition to several hardware-specific contracts. We have elected to
provide a list of these contracts that demonstrates we have the relationships with
publishers/manufacturers and support services needed to successfully procure competitively
priced software and hardware. Should further confirmation of Insight's experience in the area of
software provisioning be needed, we would be happy to provide additional information.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
25
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
State of Arizona, NASPO Software Value
ValuePoint {Formerly Added Reseller St t O t . 613111 Contract #ADSPO11-
WSCA-NASPO) Services ar a e. 00000358-2
Software VAR
Insight was one of three VARs awarded the software contract In 2011. Insight signed Purchasing
Addendums with Ca llfoml a, Colorado, De l aware, Hawaii, Missouri, Nevada , Utah, Wyoming, The following
are with lndlvldual entitles, City of Ph iladelphia , University of North c:aro llna at Chapel HIii, County of
Miami Dade.
I State of Arizona Network Equipment Start Date: 5/11/12 Contract #ADSPO12-
I and Services 024652
Insight was re-awarded a Network Equipment contract with the State of Arizona to provi de Cisco, HP,
Juniper, Syn-Apps, and Tipplng Point networking products and services. Insight has been an Incumbent
contract holder since 2006.
State of Iowa COTS Software Start Date: 6/1/12 Contract #4276-12
Insight was awarded the State's COTS software contract which has a broad scope encompassing all
software publishers. The contract ts available to all public sector entitles within the state of Iowa. Insight
has been the Incumbent contract holder for over 10 years.
Computers:
State of Minnesota Enterprise Hardware, Start Date: 7 / 1/12 Contract #48192
Software & Services
Insight was awarded a contract with the State of Minnesota to provide computer hardware, software and
servi ces. The contract Is available to public agencies throughout the state, and Insight has been an
Incumbent contract holder since 2006.
State of Arizona Uninterruptible Start Date: 7/16/12 Co tact #ADSPO 12_
Power Supply n r 5 Equipment & Services 02668
Insight was re-awarded a contract with the State of Arizona to p rovide Unlnterruptlble Power Supply
Equipment and Servi ces for APC , CyberPower, Liebert, Powerware, and Tripp-Ute, Insight has been an
Incumbent contract holder since 2007.
state of Texas Technology ~ased Start Date: Contract #DIR-SDD-
Conferencmg 12/28/12 2001 Products
Insight was awarded a contract to provide specific Cisco, Polycom , and VBrlck conferencing products and
services. This contract Is available to public agencies throughout the state.
State of Tennessee Cisco Har d war~, Start Date: 1/ 1/ 13 Contract #SWC 385
Software & Services
Insight was awarded a contract with the State of Tenne.ssee for Cisco hardware, software, and services .
The contract Is available to public agencies throughout the state.
State of Texas (DIR) Mi~rosoft Master Start Date: 1/ 15/ 13 Contr act #DIR-SDD-
Serv1ces Agreement 1962
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Quallflcatlons
26
•
•
Insight RFP Response
NASPO Val u ePoint
RFP for Master Agreemen t for
Software Value-Added Reseller (SVAR) Services
Insight provides Microsoft technical services Including engagement managing, technicians, practice
managers, and project managers.
State of Texas Deliverables Based IT Start Date: 1/15/13 Contract #DIR-SDD-
Services (OBITS} 1989
Insight was awarded a contract with DIR for Deliverables-Based IT Servi ces where we are abl e to provide
technology services In the following categories: Project Management, Technology Upgrade / Migration and
Transformation , and Information Technology Assessments and Planning.
I
State of Texas Managed Services for Start Date: 4/ 19/ 13 Contract #DIR-SDD-
Telecommunications 2179
Insight was awarded a contract with DIR for Managed Services for Telecommunications. Services available
under the contract Include Asset Management, Project Management, Support Services, and Integration
Services, among others.
State of Arizona Master Services Start Date: 4/ 24/ 13 Contract #N/ A
Agreement
Insight was one of several awardees under the Master Services Agreement managed by Knowledge
Services. Through this contract, we are able to provide temporary staffing services and consu lting
services .
State of Minnesota SITE Master Contract Start Date: 4/ 16/ 14
for Professional & Contract #76114
Technical services
Insight was awarded a contract with the State of Minnesot a to provide IT servi ces based on specific
awarded categories.
--------------
State of Florida COTS Software Start Date: 9/9/14 Contract
#43230000-14-01
Insi ght was awarded the State of Florida's statewide COTS software contract that Is available to all public
sector entitles withi n the state. The specific publishers Included In the scope of the contract Include
Adobe, CommVau lt , NetMotlon, Cltrtx, Dell , and Perceptive.
State of Tennessee Tablets, Pe~ipherals Start Date: Contract #SWC 3005 & Services 11/13/14
Insight was awarded a contract with the State of Tennessee for specific Dell tablets. The contract Is
avail able to public agencies throughout the state.
State of Texas Start Date: 12/4/14 Data
Communications,
Networking
Equipment & Related
Services
Contract #DIR-TS0-
2675
Insi ght was one of several awardees on the DIR Data communications, Networking Equipment &. Related
Services contract. Through this contract, we are able to offer networking products and services from
various manufactur ers . The contract Is available to public agencies throughout the state.
State of South Carolina Trend Micro Software Start Date: 1/ 20/ 15 Contract
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qua tl flcatlons
27
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
#4400009949
Insight was the sole awardee on the State of South Carolina's statewide contract for Trend Mi cro
software. The contract Is available to public agencies throughout the state.
I State of Mississippi IT Hardwar~ Express Start Date: 2/27 /15 Contract #3760
I Products List (EPL)
Insight was one of several awardees on the State of Mississippi's statewide contract for IT Hardware.
Through this contract, Insight has the ability to sell products from the following manufacturers: Acer,
Cisco, EMC, Fujitsu, HP, Juniper, Lenovo, Lexmark, NetApp , Panasoni c, and Samsung .
1 state of Mississippi ;.:~:;;~i::,;~sl) Start Date: 6/ 18/15 Contract #3758
Insight was awarded the State of Mississippi's statewide Software Express Product List {EPL) contract
which Includes but Is not limited to the following publishers: Adobe, Cltrlx, IBM , Novell, Symantec, Trend
Micro, and VMware.
Commonwealth of Software Reseller Start Date: 7/1/15 Contract #ITS58 Massachusetts
Insight was one of several VARs awarded the Commonwealth of Massachusetts' Software Reseller
contract. The contract has a broad scope encompassing most software publishers. The contract Is
available to all public sector entitles within the Commonwealth of Massachusetts •
I St t f Rh d 1 1 d Price Agreement for Start Date: Contract #MPA-
a e O O e 5 an Software 9/1/2015 227/3434345
Insight was one of several VARs awarded the State of Rhode Island's Price Agreement for Software. The
contract has a broad scope encompassing most software publishers. The contract Is ava ilable to all public
sector entitles within the State of Rhode Island.
Software License
Support, . Contract
State of New Jersey Maintenance, and Start Date. 9/1/15 #M0003189853
Related Services
Insight was one of several VARs awarded the State of New Jersey's Software License Support,
Maintenance, and Related Services contract. The contract has a broad scope encompassing most software
publishers. The contract Is available to all public sector entitles within the State of New Jersey.
M . t Contract #505ENT-. . 1crocompu er State of W1sconstn S ft Start Date: 9/1/15 M16-VARSOFTWARE-o ware 02
Insight was one of several VARs awarded software contracts by the State In 2015. Insight was one of the
Incumbent contract hol ders having held a software contract with Wisconsi n si nce 2005. We believe we
were awarded this contract because of our pricing, ability to meet t he State's SLAs and other
requirements, as well as the State's fam iliarity and comfort In Insi ght's ability to execute. Insight has
been a stat e contract holder of some type In Wisconsin si nce 1999.
3.1.3. List government contracts Offerer has lost or resigned over the past three (3)
years. Provide an explanation of why they were lost or resigned.
Insight Response: As with any company focused on public sector clients, contracts are both
acquired and lost. We have provided a list of con t racts i n the SLED market that we no longer hold.
December 17, 2015 Request for Proposal Response #AOSPO16-00005829
Attachment A: Response to SOW -Qualifications
28
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
State of Ohio Term Schedule Contract ( #534112)
In 2014, Insight Public Sector withdrew from this contract because the company was awarded a different
Ohio State Term Schedule w ith a more encompassing product catalog. The company's reason for
withdrawing from this contract was to reduce client confusion and decrease workloads for all parties
Involved.
Massachusetts Higher Education Consortium (MHEC) Technology Contract (#MC11-FOS)
In 2013, Insi ght decl i ned the renewal option because of a change In company policy concerni ng speci fic
terms and conditions.
City of Phoenix Professional Services Consulting Contract (#126388)
In 2013, Insight declined the renewal option due to changes In Insight's services focus which resulted In
our Inability to offer the technical staff orlglnally awarded on thi s llcense to hunt contract.
3.2. If Offeror has no government clients, note this in your response and answer questions
3.1.1 through 3.1.3 based on non-government clients.
Insight Response: Not Applicable
3.3. References
Insight Response: Insight Public Sector holds over 150 federal, state, local, education and non-
profit cont racts. IPS currentl y maintai ns federal contracts with agencies such as the General
Services Administration, which can be utilized by state agencies, and national contracts like U.S .
Communities. In addition, our participation in 25 statewide contracts gives us a solid market
share of government technology sales. IPS also holds local government and education contracts
for computer equipment and services in 32 states. The references provided are with customers
that Insight has had a longstandi ng business relationship with for four or more years. These are
ongoing relationshi ps and do not have an 'End Date.'
I
Reference Client One Client Two Client Three Information
State of Iowa, Office of Colorado Governor's Office Company Name the Chief Information of Information Technology Ri verside County, Califomia
Officer
All COTS Software All COTS Software
Type of Contract consu lt ing, acqui sition, consu lt ing, acq uisition,
Product and license management license management Mi crosoft Software
Services Delivered assistance and related assistance and related
services services.
Pam Meler Peter Van Ronk Jenifer Rutherford, 3450 14th Contact Name, 1305 E Wa lnut Street, OIT, 601 E 18th Avenue,
Malllng Address, Des Moines IA 50319 Denver co 80203 St., Riverside, CA 92501-
Phone Number 5 1 5 -281 -5409 303-764-7938 3862, 951-955-7785,
Email Address Pamela .meler@lowa.aov Peter .vanronk@state.co.us Jen i fer. rutherford @rlvcolt.org
Contract Start and 3/29/2006 -Present 7/1/2000 -Present 11/2011 t o Present End Date
Contract Value S15M Annua ll v $45M Annuallv $24M
Insight has elected to provi de additional contactable reference information that the NASPO
ValuePoint evaluation committee can co n tact i f preferred. These references serve to demonstrate
December 17, 2015 Request for Proposa l Response #ADSP016-00005829
Attachment A : Response to SOW -QuaHflcatlons
29
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Insight's broad reach of clients who are satisfied with the servicers Insight provides as it pertains
to their software purchasing.
-------------------
Reference Client One Client Two Client Three Client Four Information
State of Colorado City & County of Florida Department Wisconsin
Department of Department of Company Name Denver Board of of Highway Safety Children and Transportation Water Commissioners & Motor Vehicles Families
Type of Contract Microsoft Adobe , Imprlvata,
Product and Enterprise Microsoft Enterprise Symantec, other Various software
Services Agreement various software publishers
Delivered Agreement: oubllshers
Gregg Miller
Colorado Dept of Pam Peschel Debbie Hoover Madeleine Chisman
Contact Name, Transportation, Denver Water, 1600 2900 Apalachee 201 E. Washington
Malling Address, 4201 E Arkansas W 12th Avenue, Pkwy, Tallahassee, Ave., 2nd Floor,
Phone Number Ave, Denver CO Denver co 80204 FL 32399 Madison, WI 53703
Email Address 80222 303-628-6428 850-617-2008 608-261-2578
303-757-9140 Pam.peschel @denver debblehoover@flhs Madellneg.chlsman
Gregg .mlller@state water.org mv.gov @wl.gov
.co .us
Contract Start 7/1/2000 -7/1/2000 -Present 2009 -Present 2010 -Present and End Date Present
Contract Value U .5M Annuallv UM Annua llv $300K Annuallv .!1:1M Annuallv
4. Financial/Accounting Information and Disclosures -
4.1. Proof of Financial Stability
Insight Response: The combi n ed Insight companies and their subsid iaries represent a $5.3
billion global enterprise. While remaini ng small enough to serve our publ ic sector clients with
personal attention, Insight Public Sector has the resources of the Insight family of compan ies
behind us to support our efforts.
Insight has the depth of offerings and a ba lanced portfolio that ensures our survival and
mitigates the risk some could face during these times. Since 1988 we have evolved to become
a leading provider of a broad range of top name-brand IT computing products, software, and
advanced IT services to clients-including a majority of Fortune and Global 500 companies-in
190 countries.
Insight is a publicly traded company and adheres to general accounting practices and principals.
Copies of Insight's latest An nual Reports (year ended 2014 and 2013) have been provided as
additional documentation. Our current Annual Report includes a total of three (3) years of t h e
requested financial i nformation. The State of Arizona St ate Procurement Office and Purchasing
States can access el ectronic versions of our financial information, past annual r eports, as well as
other audited financial statements v fa the Hnk below to our website.
http://nsit.client.shareholder.com/financials.cfm
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
30
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
4.2. Disclosures -Provide a statement for each item listed below:
4.2.1. Information regarding any irregularities that were discovered in any account
maintained by the Offeror on behalf of others. Describe the circumstances
and disposition of the irregularities.
Insight Response: There have been no irregularities discovered in any account maintained by
Insight Public Sector on behalf of others.
4.2.2. Full disclosure of any potential conflict of interest, i.e. serving as a member,
board member, officer, or having significant financial interest with any
company, firm or joint venture with interests in the provision of software .
Insight Response: Neither Insight Public Sector, Inc. nor any of the individuals that may work
on or benefit from this contract with NASPO ValuePoint through Insight have any conflicts of
interest (e.g., serving as a member, board member, officer, or having significant financial interest
with any company, firm or joint venture with interests in the provision of software, etc.).
4.2.3. Whether or not, in the last ten (10) years, the Offerer has filed (or had filed
against it) any bankruptcy or insolvency proceeding, whether voluntary or
involuntary, or undergone the appointment of a receiver, trustee, or
assignee for the benefit of creditors, and if so, an explanation providing
relevant details;
Insight Response: Insight has not filed any bankruptcy or insolvency proceeding within the last
ten (10) years, whether voluntary or involuntary, or undergone the appointment of a receiver,
trustee, or assignee for the benefit of creditors.
4.2.4. Whether or not there are any pending Securities Exchange Commission
investigations involving the Offeror, and if such are pending or in progress,
an explanation providing relevant details and an attached opinion of
counsel as to whether the pending investigation(s) may impair the
Offeror's performance in a Contract under this RFP.
Insight Response: Insight does not have any Securities Exchange Commission investigations,
pending or in progress.
4.2.5. Documenting all open or pending litigation initiated by the Offeror or where the
Offerer is a dependent or party in litigation that may have a material
impact on Offeror's ability to deliver the contracted services;
Insight Response: As a publicly traded company, Insight Enterprises, Inc. and its wholly-owned
subsidiaries, which include Insight Public Sector, are required to disclose company information in
accordance with rules of the Securities Exchange Commission. From time to time Insight is a
party to various legal proceedings arising in the ordinary course of business. In the event Insight
is a party to a legal proceeding that is material to Insight Enterprises, Inc., Insight discloses
information about any such litigation in its reports filed with the Securities Exchange Commission.
Litigation is inherently unpredictable. However, it is management's belief that the Company has
valid defenses with respect to material legal matters pending against us, as well as adequate
provisions for any probable and estimable losses. It is possible, nevertheless, that the results of
Insight Enterprises, Inc.'s operations or cash flows could be affected in any particular period by
the resolution of a legal proceeding . Reports filed with the Securities Exchange Commission by
Insight Enterprises, Inc. can be found on the Insight website at
http://nsit.client.shareholder.com/ or at http://www.sec.gov .
December 17, 2015 Request for Proposal Response #ADSPO16 -00005829
Attachment A: Response to SOW -Qualifications
31
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
4.2.6. Full disclosure of any public sector contracts terminated for cause or
convenience in the past five (5) years
Insight Response: Insight has not had a contract for services terminated for any reason during
the last five (5) years .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment A: Response to SOW -Qualifications
32
December 17, 2015
ADSPO-State Procurement Office
State of Arizona
100 N. 15th Ave.
Sulte201
Phoenlx, AZ 85007
Dear Ms. Mudry:
The enclosed document ls In response to NASPO ValuePolnt's Request for Proposal ADSPO16-
00005829 for Software Value Added Reseller Services. Within our document you will find our
response to the requirements In Attachments A through F of the RFP, a counter-signed copy
of each Amendment as well as the followlng supporting documentation:
• Additional Documentation 2.0 Website
• Additional Documentation 4.1 Proof of License
• Additional Documentation 5.0 Reports
• Additional Documentation 7 .2 Account Transition
• Letters of Authorization from Key and Other Itemized Publlshers
• Global Knowledge Training Offering
• Audited Financial Statements
We understand that the RFP process is a critical component of a contract between the NASPO
ValuePolnt organlzation and Insight. We are happy to participate in this process as it is an
excellent opportunity for us to detail the benefits of your continued partnership with Insight,
the most experienced software solutions provider and trusted IT advisor. After carefully
reviewing the State of Arizona Procurement Office's RFP, we are prepared to offer software,
web management capabilities, software license pre-and post-sales support, and value-added
services which address all of your requirements.
We believe Insight offers you an exceptional range of experience and the depth of resources
necessary to not only meet but to exceed your requirements as a global value-added reseller
and advisor for a wide variety of software and hardware products and services. As the
information technology reseller and advisor to Participating Entities under the existing NASPO
ValuePoint Software VAR contract, we know the organizations, the contracts, the staff, and
the needs of our clients. And we know the information technology business better than any
other IT provider in the world.
Why Insight? We understand that our clients continue to focus on selecting and working
with an IT provider who offers greater returns, has a positive operational Impact on their
organizations, and helps them become more productive in their dally businesses. Our value
Is our ability to guide, advise, implement and manage IT solutions for these clients.
6820 South Harl Avenue • Tempe, AZ 85283 • BOO.INSIGHT • ips.lnslght,com
•
Page 2
Ms. Mudry
December 17, 2015
Forrester Report: According to a 2014 report from Forrester Research, Inc., Insight was
recognized for offering the most comprehensive capabilities among 14 leading value-added
resellers (VARs) based on a comprehensive study of these VARs in the global marketplace.
The VARs were evaluated on the services they provide to clients, the regions In which they
serve, and their partnerships with original equipment manufacturers (OEMs). Forrester's
report summarizes their perspective on the shi~lng market, taking an in-depth look at how
the VARs continue to adapt to a highly volatile landscape, and how sourcing and vendor
management professionals can best take advantage of these changes. The full report can be
viewed via the following URL: http;//www.inslght.com/us/en/campalgns/insight/insight-
cited-ln-forrester-top-14-yars-report.html?cm re-09-07-14--3elly--Belly3
We are committed to serving the NASPO ValuePolnt organization and Participating Entitles
through the provisioning of software, maintenance, and related services. We Intend to work
better than anyone else at providing solutions that match your requirements through our
knowledgeable people, our wide variety of IT products and services, and our leading-edge
technology. We appreciate the opportunity to provide a response and look forward to
continuing our work with all Involved parties to fulfill IT needs •
We welcome the opportunity to discuss your specific requirements in detail and look forward
to partnering with you.
David Cristal
Tel: 800-INSIGHT
E-Mail: David, Crlstal@lnsight.com
6820 South Harl Avenue • Tempe, AZ 85283 • 800.INSIGHT • lps.lnsight.com
.,.:.
Insight :•·
SHIP TO ADDRESS
09142013 VALIDATION
TEST ATTN 12991
47 MARLALN
INSIGHT
6820 S HARL AVE
TEMPE AZ 85283-4318
Proof 'Of License Purchase
Invoice Number 909027876 ~ y
05-NOV-2015.~->-~-
31841672.5"
Invoice Date
Sales Order Number -
Page 1 of 2
READING MA 01867-1429
Customer PO Number : LICENSEPRQ..OFTEST12345
PO Release Number : TESTLICENSEPROOF54321
,J --· 1
Your company has asked us to provide you with this important Proo! of l'llr<hase ce~lease keep It accessible at all
times as this is your receipt and you may be requested to produce it at a later date.
j~ This certificate represents the registration of the following licenses:
Material
AAA-03911
AAA-03550
AAA-03505
Description /"-.,,'I: .. }./
Microsoft Visio Standard -License &~a~ assurance -1
device -NGVL -Win , Y
License Type: License with ~enance and Support
Country : USA ~-o/"
Coverage Date: ~Ec:2015 to 30-SEP-2018
Microsoft Excel -~·ce ~:re assurance -1 device -
NGVL-Win ~ License Type: ~ice e with Maintenance and Support
Country : ""USA
Coverag~: 01-DEC-2015 to 30-SEP-2018
Micros~ntoPath -License & software assurance -1 device -
N~~n
_Acen,e·Type: License w ith Ma intenance and Support
~Gounhy : USA
~ <;overage Date : 01-DEC-2015 to 30-SEP-2018
Quantity
1
1
1
§
Your use¼$~ to and must be in strict accordance with your agreement with the manufacturer. This authorization form is not
a license.butim erely is to evidence the existence of the license o f the software on the terms set forth by the m anufacturer. Your
order may have includ ed documentation and/or media items that a re being shipped separately.
PROOF. OF LICENSE PURCHASE CERTIFICATE
ECO 030 I Nov 5, 2015 9;08 DO AM I MSTNO RFC ~ System ID
-1-=-
l nsight ::-1·
-()rial
AAA-03505
AAA-03505
invoice Numoer . :,u:;,v~, o, u
Description
Microsoft lnfoPath -License & software assurance -1 device -
NGVL-Win
License Type: License with Maintenance and Support
Country : USA
Coverage Date: 01-DEC-2015 to 30-SEP-2018
Microsoft lnfoPath -License & software assurance -1 device -
NGVL-Win
License Type: License with Maintenance and Support
Country : USA
Coverage Date: 01-DEC-2015 to 30-SEP-2018
Invoice Date: 05-NOV-2015
Page 2 of2
Quantity
1
Your use is subject to and must be in strict accordance with your agreement with the manufacturer. This authorization form is not
a license but merely is to evidence the existence of the license of the software on the terms set forth by the manufacturer. Your
order may have included documentation and/or media items that are being shipped separately.
PROOF OF LICENSE PURCHASE CERTIFICA "JiE
ECO 030 I Nov 5, 2015 9 :08:00 AM / MSTNO RFC • System ID
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
5.0 Reports
5.1 Describe standard reports which can be generated for a State (other than downloadable
reports addressed earlier). Provide sample reports.
5.2 Describe on-line, real time, reporting capabilities using established state website reports:
5.2.1 Standard Reports. Provide sample reports.
5.2.2 Reports that can be generated by the LSCA.
5.2.3 Reports that can be generated by the Participating State. Provide sample
reports.
5.2.4 Reports that can be generated by the User agency. Provide sample reports.
Insight provides 21 Standard SIIA certified reports easily and quickly available via the
ips.insight.com web management portal. Access to reports is controlled by each Participating
State ("State") or Purchasing Entity's ("Entity") designated web administrators. The LSCA and
any State or Entity can access each of these 21 standard reports. Provided below are examples of
19 of the 21 reports. Not provided are the Ad-Hoc and Open Order Reports. Open Order Reports
can only be generated if there an Open Order in the system . Ad-Hoc reports are fully
customizable on-demand by the customer and can include any of the 57 Standard Reporting Data
Fields and/or the 30 SmartTracker fields (if captured on original PO).
Insight's customizable SmartTracker fields can streamline PO-to-invoice reconciliation.
SmartTracker is a feature in our ordering system that provides custom tracking and reporting on
software orders for analysis by any type of criteria. Easily allocate purchases to speci fic agencies,
OEU names, cost centers, business units, departments, projects and more to facilitate ease of
tracking licenses purchased. Through experience with other statewide contracts, Insi ght has
developed a standard naming convention and reporting hierarchy to assist with tracking.
The 21 Standard SIIA reports are in addition to any reporting templates that each Participating
State or Purchasing Entity requests Insight to adhere to.
The table below provides details of each type of standard report.
Report
Name
1 Ad-Hoc Report
Detail by
2 Accountw/
Customer PO
Invoice 3 Summary
4 Invoiced Orders
December 17, 2015
Report Report Information Fo r mats
➔ A report that allows cllent to select & order
columns for a customized report. XLS ➔ Option to Include custom accounting fields
(SmartTracker)
➔ Includes detailed order Info by account
number and then by Purchase Order. HTML, PDF, XLS
➔ Option of Including Partner Data.
➔ Displays order Information by Invoice date.
➔ Report Includes PO, order date, shipping
Information & Invoice total. HTML, PDF, XLS
➔ Option to Include custom accounting fields
{SmartTracker).
➔ Displays detall Invoi ce Information by
Invoi ce number. XLS ➔ Option to Include custom accounting fields
( SmartT racker).
Request for Proposa l Response #ADSPO16-00 005829
Addlttonal Information-5.0 Reports
Sample
Provided
(Y /N)
N
V
y
y
1
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Report
Name
,--
5 Open Order
Report
6 Order
Confirmation
7 Overall Sales
History
Product Totals
8 by Account&
Shipping
Location
Product Totals 9 by Manufacturer
Purchase Activity 10 Detail Report
Purchase
11 Summary by
Account
Purchase
12 Summary by
Items Purchased
Purchase
13 Summary by
Manufacturer
Purchase
14 summary by
Shipping
Location
15 Snapshot
Software License
16 Contract
Summary
December 17, 2015
----
Report Report Information Formats
➔ Orders that have not Invoiced sorted by
shipping location. HTML, PDF, XLS ➔ Option to Include custom accounting fields
( SmartTracker).
➔ Order confirmations by account number &.
Purchase Order. HTML, PDF, XLS ➔ Report Includes shipping, Invoice and
tracking Information.
➔ Includes detailed order Information by
account. XLS ➔ Option of Including Partner Data &. custom
accounting fields (SmartTracker).
➔ Displays product totals by account number
& then by shipping location. HTML, PDF, XLS ➔ Option of Including Partner Data.
➔ A summary report by manufacturer name
with totals by product. HTML, PDF, XLS
➔ Option of Including Partner Data.
➔ A detailed order / Invoice report.
HTML, PDF, XLS
➔ Displays quantity purchased by account
location HTML,PDF,XLS
➔ The summary 11st totals the quantity of
each Item shipped by product description HTML, PDF, XLS
➔ A summary report by manufacturer
HTML, PDF, XLS
➔ Total Products shipped by shi pping location
HTML, PDF, XLS
➔ Graphical summary of 7 different data
points
➔ (Top 10 MBnufacturers, Top 10 Products, PDF Dollars Spent, No. of Transactions, Order
Method, Spending by Product Type, Sales
by Month).
➔ A summary report of all contr actual licenses
and maintenance products by manufactu rer HTML, PDF, XLS
name, contract number, and point value.
Request for Proposal Response #ADSPO16-00005829
Additional Information-5.0 Reports
Sample
Provided
(Y /N)
N
y
y
y
y
y
y
y
V
y
y
y
2
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Report Report Information Name
➔ A detailed report of all contractual license
17 software Detail purchases.
Data ➔ Option to Include custom accounting fields
(SmartTradcer). Including Partner Data
Software ➔ Summary by manufacturer name with totals
18 Summary by by product type (I.e. l lcense, maintenance,
Manufacturer shrink wrap)
Name ➔ Option of Including Partner Data.
Top ➔ Totals by manufacturer.
➔ Used to Identify highest spend by 19 Manufacturer manufacturer. Summary ➔ Option of Including Partner Data.
Total Sales By
➔ Sales by calendar month.
20 ➔ Used to show spend ing trends over t i me.
Year and Month ➔ Option of Including Partner Data .
software
➔ Displays Information of upcoming renewal
21 orders
Renewal Report
9 Sample Reports
-
Report Sample
Provided Formats (Y /N)
HTML, PDF, XLS y
HTML, PDF, XLS y
HTML, PDF, XLS y
HTML, PDF, XLS y
XLS V
Followi ng this page are examples of 19 of the 21 standard SHA-certified reports available .
December 17, 2015 Request for Proposal Response #ADSPO16 -0000SB 29
Additional Informati on-5.0 Reports
3
i-; Insight Snapshot: ALL Products • For Period: 01-01-2015 thru 11-24-2015
Top Ten Marufacturen ( Based en Nel S:ilesl Top 10 Products b'( Net Sales
Manufaclllw Name Quanllly Plocu:tTatll 1'al'Nal MftPartNo PIOClld o.c:rtpb Qty IIMllcad PIOClld 1' al' Talal
1111/akad Salll ._._ Salls
1 Micmsaft 7,67800 !123,156.26 83.41 1 7.JQ-00448-ESAJ MS EA SOL SERVER ENTERPRISE CORE SA STEP 1600 172.393.76 15.58
2 ISM 75800 B0,558.59 7.28 2 269-12442-ESAJ MS EA OFFICE PRO PLUS 32 B1TWIN SAPlAT 1,650 00 143,187.00 12.94
3 Adobe Systems 51400 32.736.69 2.96 3 76A--00016-ESA3 MS EA ENT CAL SA PLATFORM USER CAL W/SVC 1,39400 125,529.70 11.34
4 Symanlec 3,76600 32,707.95 2.96 4 7.JQ.00343-ESAJ MS EA SOL SERVER ENTERPRISE CORE SA 2 LI 4200 94,182.48 8 .51
5 Ne-.WifeleSS 100 13,846.70 1.25 5 9.JD-00053-ESAJ MS EA VISUAL STUDIO ULTIMATE W""50N MPS 34DD 63,452.16 573
6Apple 22DD 12,660.22 114 6 CW2-0>307-ESA3 MS EA WINDOWS ENT FOR SA SA PlATFORM ALL 1,650 00 52,602.00 4 75
7 Nu.nm Cannuic.i1ions 23100 6,538.74 0.59 7 7N0-00292-ESA3 MS EA SOL SERVER STANDARD CORE SA 2 LIC 7800 45,613.62 412
8 111bit 100 3,392.87 0.31 8 6UJ-00004-ESA3 MS EA OFFICE 365 GOV EJ SHROSVR MON sue 1,43900 37,304.14 J.37
9\/Mwae 300 372.99 0.03 9 E064ILL-IMPPA IBM COGNOS BENT PANN NG TM1 CONTRIBUTOR 9900 35,010.75 317
10 SAP 1 00 357.97 0.03 10 9ED-00073-ESA3 MS EA VISUAL STUDIO PREM WIMSDN MP SA AL 3900 33,366.45 3.01
Product Type • Totals Order Method
ODO.DOD
800.000
7D0,000
000,000
=.ooo
400.000
300.000
2DD,OOO
1DD,DOD
D
.. ., • ;
/> .. t-
/ ✓
..
~ = ,
~ .~
. l' ~
Count of Orders vs Invoices by Region
35
30 •
25
20
15
10
5 .
0 11 • • •
_.,J>~ t-"'r> ..., v•~
,Ill' t,.,..,-
•
ti-"'1,r> .,,.f, ...
-
• •
~-"
r l
/
• Orders
• lnVOices
.. • ..:
0
'!. s -I
N
":
/
t;
7
;-" / ,$' • ...
lnVOice<I Sales Summary ( by Mon1h t
lffldcellal lmdcalSala
Jaru;uy2015 16,1184 19
Fellnwy2015 408.41
Mareh2015 274,079.55
"Pl'l 2015 667,125 .08
May2015 9,695 .55
June 2015 1,952 .88
July 2015 83,70491
August2015 8.203.25
September 2015 32,350.47
Ocldlef 2015 26815
November 2015 12.873.08
Tlllala 11118 745.52
1-111,-1-------------;, ............ 101
IUIOlhor. I,
. Phatle:.EtMI.
■le.
(1,IDll,745.5J
e lnslghl.com (0 .. ) • AU Other e EDIIWBIO"l
Phcne,Ernai~elc. (1110.._l
c.... NltlnYSalas Cndt1'aflffldaldllales lfMlicedClv
000 16,08419 000 129.00
000 408.41 000 1.00
000 274 ,079.55 000 1,021.00
118,84169 548,283.39 17 81 7,087.00
000 9,695.55 000 34700
867.45 1,085.43 44.42 1.00
000 83,70491 000 49000
000 8 ,203.25 000 108.00
000 32,350.47 000 3,763.00
000 26815 000 1.00
000 12 .873.08 000 31 .00
119709.14 987'"".lB 1D.82 12.1179.00
Delilll by Account N ustomer PO
For Period; 01-01·\,_ ru 11-24-2015 • OperaUons Center Reporting Reporting Parent Name Account Accounl Name Ac1:ounI Ac1:ount Address Account Ac1:ount State/ Ac:count Postal Accounl PO PO Release
Parent ID Number Attention City Province Code Country Number No.
North America jSAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7136
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7136
North America jSAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7136
Nor1h America jSAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7156
Nor1h America jSAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us PO7186
Nor1h America jSAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us PO7234
Nor1h America {SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7293
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us PO7216
Nonh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7216
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us PO7216
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7306
Nonh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us PO7297
Nol1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7297
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7297
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us PO7297
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
North America jSAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us PO7290
Nor1h America jSAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us PO7290
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
Nonh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 61120 S HARL AVE TEMPE AZ 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
Nonh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us PO7290
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE r,.;z. 85283-1234 us PO7290
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us PO7290
North America jSAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us PO7290
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE r,.;z. 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE r,.;z. 85283-1234 us PO7290
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us PO7290
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us PO7290
Detail by Account r ~ustomer PO
For Period: 01-01•, )lru 11-24-2015 • • Insight Part ID Manufaclurer Part ID Manufacturer Date Producl Description Country Order Invoice Unll Price Invoiced Total Sales Currency
Shipped of Uuge Number Number Quantity
M109B-SV1-8.0 M109B-SV1-8.0 Nuance Communications NUANCE OLP PDF CONVERTER ENT 8 MP MNT & us 317840865 1100400352 0.00 25.00 0.00 USO
M109B•SV2•8.0 M 109B-SV2-8.0 Nuance Communications NUANCE OLP PDF CONVERTER ENT 8 MP MNT & us 317840865 1100400352 0.00 75.00 0.00 USO
M109B-SV2•8.0 M109B-SV2•8.0 Nuance Communications NUANCE OLP PDF CONVERTER ENT 8 MP MNT & us 317840865 1100400352 0.00 25.00 0.00 USO
090NMPRMMNT1 090NMPRMMNT1 Ne Motion Wireless NETMOTION MOBILITY XE MP PREMIUM SW MNT us 317925650 1100402446 0.00 1.00 0.00 USO
WS11•LW•UG-CE WS11-LW-UG-CE VMware VMWARE UPG WORKSTATION 11 UPG FROM VERSI us 317936137 1100402934 0.00 3.00 0.00 USO
7016463-GOVED 7016463-GOVEO SAP SAP CRYSTAL REPORTS 2013 MP NAMED USR LI us 318067669 1100407896 0.00 1.00 0.00 USO
652068108C01A12 65206810BC01A12 Adobe Systems ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO us 318068829 1100407272 0.00 1.00 0.00 USO
269-12445-ESAJ 269-12445 Microsoft MS EA OFFICE PRO PLUS 32 BIT WIN LIC/SA us 318087173 1100408270 0.00 4.00 0.00 USO
6U3-00004-ESA3 6U3-00004 Microsoft MS EA OFFICE 365 GOV E3 SHROSVR MON SUB us 318087173 1100408270 0.00 260.00 0.00 USO
76A-00010-ESA3 76A·00010 Microsoft MS EA ENT CAL LIC/SA PLATFORM USER CALW us 318087173 1100408270 0.00 260.00 000 USO
65206810BC01A 12 65206810BC01A12 Adobe Systems ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO us 318103688 1100408539 0.00 1.00 000 USO
3NS-00003-ESA3 3NS-00003 Microsoft MS EA EXCHANGE ONLINE PLAN 2 GOV SHROSVR us 318146273 1100409812 0 .00 215.00 0.00 USO
6VC-01252-ESA3 6VC-01252 Microsoft MS EA WINDOWS REMOTE DESKTOP SERVICES CA us 318146325 1100409817 0 .00 225.00 0 ,00 USO
76A-00010-ESA3 76A.00010 Microsoft MS EA ENT CAL LIC/SA PLATFORM USER CAL W us 318146325 1100409817 0 .00 45.00 0 .00 USO
7 JQ.OQ448-ESA3 7JQ.00448 Microsoft MS EA SOL SERVER ENTERPRISE CORE SA STEP us 318146325 1100409817 0 .00 10.00 0.00 USO
076-01912-ESAJ 076-01912 Microsoft MS EA PROJECT 32 BIT WIN SA ALL LANG us 318146851 1100412301 0 .00 100,00 0 .00 USO
12S.00124-ESA3 125-00124 Microsoft MS EA VISUAL STUDIO FOUNDATION SERVER SA us 318146851 1100412301 0 .00 2.00 0.00 USO
126-00196-ESA3 126-00196 Microsoft MS EA VISUAL STUDIO FOUNDATION SERVER SA us 318146851 1100412301 0.00 49.00 0.00 USO
269-12442-ESA3 269-12442 Microsoft MS EA OFFICE PRO PLUS 32 BIT WIN SA PLAT us 318146851 1100412301 0 .00 1,650.00 0.00 USO
312•02257•ESA3 312-02257 Microsoft MS EA EXCHANGE SERVER SA ALL LANG us 318146851 1100412301 0 .00 1.00 0.00 USO
395•02504·ESA3 395-02504 Microsoft MS EA EXCHANGE SERVER ENT SA ALL LANG us 318146851 1100412301 0.00 300 0.00 USO
5HU.00216-ESA3 5HU-00216 Microsoft MS EA L YNC SERVER SA ALL LANG us 318146851 1100412301 0.00 1.00 0.00 USO
6U3-00004-ESA3 6U3.00004 Microsoft MS EA OFFICE 365 GOV E3 SHROSVR MON SUB us 318146851 1100412301 0.00 1,394.00 0.00 USO
6VC-01254•ESA3 &VC-01254 Microsoft MS EA WINDOWS REMOTE DESKTOP SERVICES CA us 318146851 1100412301 0.00 75.00 0.00 USO
76A.0001&-ESA3 76A-00016 Microsoft MS EA ENT CAL SA PLATFORM USER CAL W/SVC us 318146851 1100412301 0.00 1,394.00 0.00 USO
77O-00111-ESA3 770-00111 Microsoft MS EA VISUAL STUDIO PRO W/MSON MP SA All us 318146851 1100412301 0.00 7.00 0.00 USO
7 JO•00343·ESA3 7JQ.00343 Microsoft MS EA SOL SERVER ENTERPRISE CORE SA 2 LI us 318146851 1100412301 0.00 42,00 0.00 USO
7NQ-00292·ESA3 7NQ.00292 Microsoft MS EA SOL SERVER STANDARD CORE SA 2 LIC us 318146851 1100412301 0.00 78.00 0.00 USO
9ED-00073•ESA3 9E0.00073 Microsoft MS EA VISUAL STUDIO PREM W/MSDN MP SA AL us 318146851 1100412301 0.00 39.00 0.00 USO
9JD-00053-ESA3 9JO.00053 Microsoft MS EA VISUAL STUDIO ULTIMATE W/MSON MP S us 318146851 1100412301 0.00 34.00 0.00 USO
CW2•00307 ·ESA3 CW2.00307 Microsoft MS EA WINDOWS ENT FOR SA SA PLATFORM All us 318146851 1100412301 0.00 1,650.00 0.00 USO
O87-01159-ESAl 087-01159 Microsoft MS EA VISIO PRO 32 BIT WIN SA ALL LANG us 318146851 1100412301 0.00 108.00 0.00 USO
H04-00268-ESA3 H04•00268 Microsoft MS EA SHAREPOINT SERVER WNT SA ALL LANG us 318146851 1100412301 0.00 5.00 0.00 USO
H21-00420-ESA3 H21-00420 Microsoft MS EA PROJECT SERVER 32 BIT WIN SA DEVIC us 318146851 1100412301 0.00 10.00 0.00 USO
Invoiced Orders {t
For Period 01-01·2 u 11-24-2015 • Operations Center Account Account Name Sain Rep Name Service Sales Rep BIiiing BIiiing Name Order Reference Web Group PO Number PO Release Order Number Order Date
Number Name Account Type Number No.
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO772J 318912713 ()9.22·2015
Nor1ll America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 3189127\3 09-22·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 318912713 09-22·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 318912713 09-22·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 318912713 09-22·2015
North America (SAP) 111111\ 1 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 318912713 09-22·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 318912713 09-22·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38331008 PO7723 318912713 09-22·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 38742183 PO7808 319091046 11.05-2015
North America (SAPI 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36075317 PO7156 317925650 01·22-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36393471 PO7293 318068829 02-26-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 37855565 P07591 318710069 07-31·2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36390964 P07234 318067669 02-26-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36432635 P07216 318087173 03.QJ-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36432635 P07216 318087173 03.QJ-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36432635 PO7216 318087173 03.QJ-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36432635 P07216 55462255 03-31-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36432635 PO7216 55462255 03-31-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36432635 PO7216 55462255 03-31-2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Diraci 36432635 PO7216 55467926 04-29-2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 3643263S PO7216 S5467926 04-29-2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36470573 PO7306 318103688 03-()6.2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direci 36565697 PO7297 318146273 D3-17-2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36565697 PO7297 55467935 04-29-2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36565786 PO7297 318146325 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36565786 PO7297 318146325 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36565786 PO7297 318146325 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 D3-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 3181468S1 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17-201S
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 D3-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17-2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17-2015
North America {SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17•2015
North America (SAP) 11111111 PUBLIC SECTOR CLIENT Susan Jones 44444444 PUBLIC SECTOR CLIENT Direct 36566739 PO7290 318146851 03-17-2015
Invoiced Orders fl
For Period 01-01·2 u 11•24•2015 • • Invoice Invoice Date Order Customer Manufacturer Material Materlal Desc Counlry Invoiced Serial Asset Manufac1urer UnllPrice MSRP
Number line No Malerlal of Usage Quantlly Number Number
1100441067 ()g.24-2015 10 OE7I0ZZO-ER1GH GOV ENOPT PROTEC 12.1 P-U RNWL ESS 12M H us 250.00 Symantec 000 0.00
1100441067 ()g.24-2015 20 OE7I0ZZO-ER1GH GOV ENOPT PROTEC 12.1 P-U RNWL ESS 12M H us 1.550.00 Symanlec 000 0.00
1100441067 ()g.24-2015 30 FOYTOZZO-ER1GS GOV PROT F SHAREPT SVR 6-EXT ACS UC RNW us 3.00 Symanlec 000 0.00
1100441067 09-24-2015 40 1ZB30ZZO-ER1GH GOV PROT F SHAREPT SVR 6-P U RNWL ESS 12 us 1,394.00 Symanlec 000 0.00
1100441067 09-24-2015 50 10W10ZZO-ER1GS SYMAN PROT ENG NE FOR CLOUD 7.5 P RNWL 1 us 3.00 Symantec 000 0.00
1100441067 09-24•2D15 60 10W10ZZO-ER1GS SYMAN PROT ENG NE FOR CLOUD 7.5 P RNWL 1 us 3.00 Symantec 000 0.00
1100441067 09-24-2015 70 R8000ZZO-ER1GH SYMANTEC SYMC PROTECTION ENG FOR CLOUD S us 280.00 Symantec 000 0.00
1100441067 ()g.24-2015 80 R8000ZZO-ER 1GH SYMANTEC SYMC PROTECTION ENG FOR CLOUD S us 280.00 Symantec 000 0.00
1100448476 11-07-2015 10 TUG2XZFO-El1EA SYMANTEC EXP DESKTOP EMAIL ENCRYPTION PO us 3.00 Symantec 000 0.00
1100402446 01-22-2015 10 090NMPRMMNT1 NETMOTION MOB LITY XE MP PREMIUM SW MNT us 1.00 NetMation Wireless 000 0.00
1100407272 02-26-2015 10 65206810BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO us 1.00 Adobe Systems 000 0 .00
1100431896 07-31-2015 10 SNAGG01-12-E SNAGIT-12 ELECTRONIC 11U GOV us 3.00 TechSmith 000 0 .00
1100407896 03-03-2015 10 7016463-GOVED SAP CRYSTAL REPORTS 2013 MP NAMED USR LI us 1.00 SAP 000 0.00
1100408270 03-05-2015 10 6U3-00004-ESA3 MS EA OFFICE 365 GOV EJ SHRDSVR MON SUB us 260.00 Microsoft 000 0.00
1100408270 03-05-2015 20 76A-00010-ESA3 MS EA ENT CAL LICISA PLATFORM USER CAL W us 260.00 Microsoft 000 0.00
1100408270 03-05-2015 30 26~ 12445-ESAJ MS EA OFFICE PRO PLUS 32 BIT WIN UC/SA us 4.00 Micrasoft 000 0.00
1100415135 04-23-2015 10 6U3-00004·ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB us -215.00 Microsoft 000 0.00
1100415135 04-23-2015 20 76A-00010-ESA3 MS EA ENT CAL LICISA PLATFORM USER CAL W us ·215.00 Microsoft 000 0.00
1100415135 04-23-2015 30 26~1244!>-ESA3 MS EA OFFICE PRO PLUS 32 BIT WIN LICISA us -4.00 Micrasoll 000 0 .00
1100416202 04-30-2015 10 6UJ.00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB us -45.00 Miaasol1 000 0.00
1100416202 04-30-2015 20 76A-00010-ESA3 MS EA ENT CAL LICISA PLATFORM USER CAL W us -45.00 Microsoft 000 0.00
1100408539 03-07-2015 10 65206810BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO us 1.00 Adobe Syslems 000 0.00
1100409812 03-17-2015 10 3NS-00003-ESA3 MS EA EXCHANGE ONLINE PLAN 2 GOV SHROSVR us 215.00 M icroson 000 0.00
1100416203 04-30-2015 10 3NS-00003-ESA3 MS EA EXCHANGE ONLINE PLAN 2 GOV SHROSVR us -185.00 Microsoft 000 0.00
1100409817 03-17-2015 10 7 J0·00448-ESA3 MS EA SOL SERVER ENTERPRISE CORE SA STEP us 10.00 Micrasofl 000 0 .00
1100409817 03-17-2015 20 6VC-01252-ESA3 MS EA WINDOWS REMOTE DESKTOP SERVICES CA us 225.00 Microsofl 000 0 .00
1100409817 03-17-2015 30 76A-0001 O-ESA3 MS EA ENT CAL LIC/SA PLATFORM USER CAL W us 45.00 Microsoft 000 0 .00
1100412301 04-01-2015 10 076-01912-ESA3 MS EA PROJECT 32 BIT WIN SA ALL LANG us 100.00 Microsoft 000 0 .00
1100412301 04-01-2015 20 125-00124-ESA3 MS EA VISUAL STUDIO FOUNDATION SERVER SA us 2.00 Microsoft 000 0 .00
1100412301 04-01-2015 30 126-00196-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA us 49.00 Microsofl 000 0 .00
1100412301 04-01-2015 40 26~ 12442-ESA3 MS EA OFFICE PRO PLUS 32 BIT WIN SA PLAT us 1,650.00 Microsolt 000 0 .00
1100412301 04-01-2015 50 312-02257-ESAJ MS EA EXCHANGE SERVER SA ALL LANG us 1.00 Microsoft 000 0.00
1100412301 04-01-2015 60 39!>-02504-ESAJ MS EA EXCHANGE SERVER ENT SA All LANG us 3.00 Microsoft 000 0.00
1100412301 04-01-2015 70 5HU-00216-ESA3 MS EA LYNC SERVER SA ALL LANG us 1.00 Microsoft 000 0.00
1100412301 04-01-2015 80 6VC-01254-ESA3 MS EA WINDOWS REMOTE DESKTOP SERVICES CA us 75.00 Microsoft 000 0.00
1100412301 04-01-2015 90 76A-00016-ESAJ MS EA ENT CAL SA PLATFORM USER CAL WISVC us 1,394.00 Microsoft 000 0.00
1100412301 04-01-2015 100 770.00111-ESAJ MS EA VISUAL STUDIO PRO W/MSON MP SA ALL us 7.00 Microsoft 000 0 .00
Invoiced Orders ~
For Period 01-(11-2 11•24•2015 • • Eat Price Total Price Tax PST/QST GST/HST Freight Freight EWR Fae Currency Product Category/ Sub Category Carrier Ship Method Ship Date Shlpl)lng Account Shipping Narne
Una Total Number
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Software Service/Support Other 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Software Service/Support Other 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Software Service/Support Other 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • SoRware Service/Support Other 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Software Service/Support Olher 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • SoRware Service/Support Olher 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Software Service/Support Olher 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software• Software Service/Support Olher 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software. Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software• Software Service/Support Other 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applicatioos Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software -Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software• Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applicalions Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applicalions Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applicalions Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applicalions Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Soflware • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software -Applications Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software• Applicalions Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software. Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Soltware -Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0 .00 0 .00 0.00 USO Software• SoRware Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • SoRware Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software • Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software• Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0 .00 USO Sollware • Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0.00 0 .00 0.00 0.00 0.00 0.00 0.00 0.00 USO Software• Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0 .00 0.00 0.00 0.00 0.00 0 .00 0 .00 0.00 USO Soflware -Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
0 .00 0.00 0 .00 0.00 0.00 0 .00 0.00 0.00 USO Soflwaro • Software Service/Support Electronic Delivery 11111111 PUBLIC SECTOR CLIENT
Invoiced Orders 2d
For Period 01-01· \. 11-24-2015 • • Shipping Shipping Street Shipping Shipping State/ Shipping Shipping
Attention Clly Province Postal Coda Country
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE A7. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE A7. 85283-1234 us
6820 S HARL AVE TEMPE A7. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 SHARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE A7. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 SHARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE A7. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE A7. 85283-1234 us
6820 SHARL AVE TEMPE A7. 85283-1234 us
6820 SHARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
6820 S HARL AVE TEMPE AZ. 85283-1234 us
Order ConHrmatlo~
For Period 01~1-11-24-2015 • Account Account Name PO PO Release Order Date Order PartlD Product Oescrlptlon Product Type Product Category I Sub Category
Number Number No. Number
1t111111 PUBLIC SECTOR CLIENT P01240 04-16-2015 318275903 F4U085TT THUNDERBOLT 2 EXPRESS DOCK HO, WI 1 M CAB Hardware Product Systems • Port Expansion
11111111 PUBLIC SECTOR CLIENT P01240 04-16-2015 318275903 F5Lt 71TTBLK KYBO WI CASE BLK tPAO AIR 5G Hardware Product Input Devices -Keyboards
11111111 PUBLIC SECTOR CLIENT P01240 04-16-2015 318275903 MB829LUA APPLE MAGIC MOUSE Hardware Product Input Devices • PoinLing Devices
11111111 PUBLIC SECTOR CLIENT P01240 04-16-2015 318275903 MC184LLJ8 APPLE WIRELESS KEYBOARD -KEYBOARD· WIR Hardware Product lnpul Devices -Keyboards
11111111 PUBLIC SECTOR CLIENT ?01240 04·16-2015 318275903 MC914LLJB APPLE 27" MONITOR Hardware Producl Oulpol Devices • Monitors
11111111 PUBLIC SECTOR CLIENT P01240 04-16-2015 318275903 MH2M2LUA APPLE lPAD AIR 2 WI-Fl +CELLULAR· TABL Hardware Product Syslems • Handhelds
11111111 PUBLIC SECTOR CLIENT ?01240 04-16-2015 318275903 S3141LUA APPLECARE PROTECTION PLAN FOR MACBOOKIMA Services Services• Warranty Eleclroolc
11111111 PUBLIC SECTOR CLIENT ?01240 04-16-2015 318275903 S4738LUA APPLECARE+ PROTECTION PLAN FOR IPAO (WIT Services Services• Warranty Electronic
11111111 PUBLIC SECTOR CLIENT P01240 04-16-2015 318275903 ZOOP-2101696265 MACBOOK PRO 13-NCH WITH RETINA DISPLAY Hardware Product Systems -Nolebooks
11111111 PUBLIC SECTOR CLIENT P01240 06-16-2015 55478488 F5l 171TTBLK KYBD WI CASE BLK IPAD AIR 5G Hardware Product Input Devices • Keyboards
11111111 PUBLIC SECTOR CLIENT P01240 06-16-2015 55478488 F5L171TTBLK KYBD WI CASE BLK IPAD AIR 5G Hardware Product Input Devices. Keyboards
11111111 PUBLIC SECTOR CLIENT P01243 06-11-2015 318503473 M8829LUA APPLE MAGIC MOUSE Hardware Product Input Devices• Pointing Devices
11111111 PUBLIC SECTOR CLIENT P01243 06-11-2015 318503473 MC184LLJ8 APPLE WIRELESS KEYBOARD· KEYBOARD· WIR Hardware Product Input Devices • Keyboards
11111111 PUBLIC SECTOR CLIENT P01243 06-11-2015 318503473 S3141LUA APPLECARE PROTECTION PLAN FOR MACBOOKIMA Services Services• Warranty Electronic
11111111 PUBLIC SECTOR CLIENT P01243 06-11-2015 318503473 ZOQP-2101696265 MACBOOK PRO 13-NCH WITH RETINA DISPLAY Hardware Product Systems • Notebooks
11111111 PUBLIC SECTOR CLIENT P07156 01-22-2015 317925650 090NMPRMMNT1 NETMOTION MOBILITY XE MP PREMIUM SW MNT Maintenance Software • Software Service/Support
11111111 PUBLIC SECTOR CLIENT PD7186 01-26-2015 317936137 WS11-LW-UG-CE VMWARE UPG WORKSTATION 11 UPG FROM VERSI license Software -App&cations
11111111 PUBLIC SECTOR CLIENT P072l6 03-03-2015 318087173 269-12445-ESAJ MS EA OFFICE PRO PLUS 32 BIT W N LIC/SA License & Maint Software -Applications
11111111 PUBLIC SECTOR CLIENT ?07216 03-03-2015 318087173 6UJ.00004-ESA3 MS EA OFFICE 365 GOV El SHRDSVR MON SUB License & Maint Software • Applications
11111111 PUBLIC SECTOR CLIENT P07216 03-03-2015 318087173 76A-OOOIO-ESA3 MS EA ENT CAL LICISA PLATFORM USER CAL W License & Mainl Software • Applications
11111111 PUBLIC SECTOR CLIENT P07216 OJ.31-2015 55462255 269-12445-ESAJ MS EA OFFICE PRO PLUS 32 BIT W N LJC/SA License & Main! Software • Applications
11111111 PUBLIC SECTOR CLIENT P07216 OJ.31-2015 55462255 6U3-00004-ESA3 MS EA OFFICE 365 GOV EJ SHROSVR MON SUB License & Mainl Software • Apptications
11111111 PUBLIC SECTOR CLIENT P07216 OJ.31-2015 55462255 76A-00010-ESA3 MS EA ENT CAL UC/SA PLATFORM USER CAL W License & Main! Soflware -Applications
11111111 PUBLIC SECTOR CLIENT P07216 04-29-2015 55467926 6U3-00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB License & Ma,nt Software -Applications
11111111 PUBLIC SECTOR CLIENT P07216 04-29-2015 55467926 76A-00010,ESA3 MS EA ENT CAL UC/SA PLATFORM USER CAL W License & Maint Software -Applications
11111111 PUBLIC SECTOR CLIENT P07234 02-26-2015 318067669 7016463-GOVEO SAP CRYSTAL REPORTS 2013 MP NAMED USR LI License Software • Applications
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 076-01912-ESAJ MS EA PROJECT 32 BIT WIN SA All LANG Maintenance Soltware • Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 125-00124-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA Maintenance Software • Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 126-00196-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA Maintenance Software • Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 OJ.17•2015 318146851 269-12442-ESAJ MS EA OFFICE PRO PLUS 32 BIT W N SA PLAT Maintenance Software -Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 OJ.17-2015 318146851 312-02257-ESAJ MS EA EXCHANGE SERVER SA ALL LANG Maintenance Sof1ware • Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 395-02504-ESAJ MS EA EXCHANGE SERVER ENT SA ALL LANG Maintenance Software. Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 SHU-00216-ESAJ MS EA LYNC SERVER SA ALL LANG Maintenance Soltware • Software Service/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 6U3-00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB License & Maint Software • Appfications
11111111 PUBLIC SECTOR CLIENT P07290 OJ.17-2015 318146851 6VC-01254•ESA3 MS EA W NOOWS REMOTE DESKTOP SERVICES CA Maintenance Software -Software Setvice/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 76A-00016-ESA3 MS EA ENT CAL SA PLATFORM USER CAL W/SVC Maintenance Software -Software Setvice/Support
11111111 PUBLIC SECTOR CLIENT P07290 03-17-2015 318146851 77D-00111·ESA3 MS EA VISUAL STUDIO PRO W/MSON MP SA ALL Maintenance Soflware • Software Service/Support
Order Conflrmatlo;.r-"\
For P■rlod 01-01· 11-24-2015 • • Media Quantity Tolal Sales Currency Invoice# Invoice Dala Shipmen! Tracking II Receiver of Expected
Parcel Delivery Date
Shlppablo 1.00 0.00 USO 1100414399 D4•19-2015 065323278XY3326 04•17•2015
Shippable 5.00 0.00 USO 1100414399 04-19-2015 65323XY3381819 04-17-2015
Shippable 1.00 0.00 USO 1100414399 04-19-2015 1Z643901ABC2522437 MIKE 04-17-2015
Shippable 1.00 0.00 USO 1100414399 04-19-2015 2780XY553957145 D4-17-2015
Shippable 1.00 0.00 USO 1100414399 04-19-2015 1Z6439DABC25278424 MIKE 04-17-2015
Shippable 5.00 0.00 USO 1100414399 04-19-2015 919396XY4438066 04-17-2015
Non Shippable 2.00 0.00 USO 1100414498 04-20-2015 Delivery 0807922814 lraclling below
Non Shippable 5.00 0.00 USO 1100414498 04-20-2015 Delivery 0807922814 !racking below
Shippable 2.00 0.00 USO 1100414498 04-20-2015 NONE AVA LABLE 04-20-2015
Shippable -4.00 0.00 USO 1100425804 06-25-2015 06-25-2015
Shippable -1.00 0.00 USO 1100425804 06-25-2015 06-25-2015
Shippable 1.00 0.00 USO 1100423256 06-12-2015 1Z64390ABC56751940 06-12-2015
Shippable 1.00 0.00 USO 1100423256 06-12-2015 278014XY7775735 06-12-2015
Non Shippable 1.00 0.00 USO 1100424203 06-17-2015 32501XY88105
Shippable 1.00 0.00 USO 1100423826 06-16-2015 NONE AVA LABLE 06-16-2015
ESO 1.00 0.00 USO 1100402446 01-22-2015 VENDOR CONFRIMATION
ESO 3.00 0.00 USO 1100402934 01-26-2015 NONE AVA lABLE
ESO 4.00 0.00 USO 1100408270 03-05-2015
ESO 260.00 0.00 USO 1100408270 03-05-2015
ESD 260.00 0.00 USO 1100408270 03-05-2015
ESO -4.00 0.00 USO 1100415135 04-23-2015
ESO ·215.00 0.00 USO 1100415135 04-23-2015
ESD -215.00 0.00 USO 1100415135 04-23-2015
ESD -45.00 0.00 USO 1100416202 04-30-2015
ESD -45.00 0.00 USO 1100416202 04-30-2015
ESD 1.00 0.00 USO 1100407896 03-03-2015 ESO
ESD 100.00 0.00 USO 1100412301 04-01-2015
ESD 2.00 0.00 USO 1100412301 04-01-2015
ESO 49.00 0.00 USO 1100412301 04-01-2015
ESO 1,650.00 0.00 USO 1100412301 04-01-2015
ESD 1.00 0.00 USO 1100412301 04-01-2015
ESD 3.00 0.00 USO 1100412301 04-01-2015
ESO 1.00 0 .00 USO 1100412301 04-01-2015
ESO 1,394.00 0.00 USO 1100412301 04-01-2015
ESD 75.00 0.00 USO 1100412301 04-01-2015
ESO 1,394.00 0.00 USO 1100412301 04-01-2015
ESO 7.00 0.00 USO 1100412301 04-01-2015
•
Invoice Summary
For Period: 01-01-2015 thru 11-24-2015
Ops Center lnvolce Oat• PO Number PO Release No. Invoice# Order Date Shipping Location Shipping State I Shipping Shipping Invoice Total Currency
Province Country Date
North America (SAP) 01-05-2015 P07136 1100400352 12-29-2014 TEMPE AZ. us 1,864.50 USO
North America {SAP) 01-22-2015 P07156 1100402446 01-22·2015 TEMPE AZ. us 13,846.70 USO
North America (SAP) 01-26-2015 P07186 1100402934 01-26-2015 TEMPE AZ. us 372.99 USO
North America (SAP) 02-26-2015 P07293 1100407272 02-26-2015 TEMPE AZ us 408.41 USO
North America (SAP) 03-03-2015 P07234 1100407896 02-26-2015 TEMPE AZ us 357.97 USO
North America (SAP) 03-05-2015 P07216 1100408270 03-03-2015 TEMPE AZ. us 105,904.64 USO
North America (SAP) 03-07-2015 P07306 1100408539 03-06-2015 TEMPE AZ. us 363.04 USO
Norlh America (SAP) 03-17-2015 P07297 1100409812 03-17-2015 TEMPE AZ. us 15.034.95 USO
North America (SAP) 03-17-2015 P07297 1100409817 03-17-2015 TEMPE AZ us 152,418.95 USO
North America (SAP) 04-01-2015 P07290 1100412301 03-17-2015 TEMPE AZ us 694,296.20 USO
North America {SAP) 04-19-2015 P01240 1100414399 04-16-2015 TEMPE AZ. us 04-17-2015 5,938.67 USO
North America (SAP) 04-20-2015 P01240 1100414498 04-16-2015 TEMPE AZ. us 801.41 USO
North America (SAP) 04-20-2015 P01240 1100414498 04-16-2015 TEMPE AZ. us 04-20-2015 4.37\.90 USO
Norlh America (SAP) 04-23-2015 P07216 1100415135 03-31-2015 TEMPE AZ. us -87,860.99 USO
North America (SAP) 04-29-2015 P07364 1100415986 04-28-2015 TEMPE AZ us 80,558.59 USO
North America (SAP) 04-30-2015 P07216 1100416202 04-29-2015 TEMPE AZ. us -18 ,043.65 USO
North America (SAP) 04-30-2015 P07297 1100416203 04-29-2015 TEMPE AZ us -12 ,937.05 USO
North America (SAP) 05-11-2015 P07297 1100417865 05-11·2015 TEMPE AZ. us 976.50 USO
North America (SAP) 05-12-2015 P07431 1100418088 05-11-2015 TEMPE AZ. us 8,484.00 USO
North America (SAP) 05-20-2015 P07431 1100419290 05-11-2015 TEMPE AZ. us 137.36 USO
North America {SAP) 05-20-2015 P07431 1100419290 05-19-2015 TEMPE AZ us 97.69 USO
North America (SAP) 06-04-2015 P07484 1100421871 06-04-2015 TEMPE AZ. us 90.73 USO
North America (SAP) 06-05-2015 P07482 1100422056 06-04-2015 TEMPE AZ us 06-05-2015 199.53 USO
North America (SAP) 06-12-2015 P01243 1100423256 06-11-2015 TEMPE AZ. us 06-12-2015 137.34 USO
North America (SAP) 06-16-2015 P01243 1100423826 06-11-2015 TEMPE AZ us 06-16-2015 2, 185~95 USO
Overall Sales Hlst:o
For Period 01-01-2 u 11•24-2015 -• Op• Center Reporting Reporting Parent Name Accounl No Account Name BIiiing BIiiing Name Product Calegory I Sub Calegory Product Type Country of
Parent ID Account No Uug11
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Soltwaru • Software Service/Support Maintenance us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices· Keyboards Hardware Product
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices -Keyboards Hardware Product
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices • Keyboards Hardware Product
North Ameri<:a (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices • Keyboards Hardware Product
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices • Keyboards Hardware Product
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices • PoinUng Devices Hardware Product
Notth America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Input Devices • Pointing Devices Hardware Product
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Output Devices· Monitors Hardware Product
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Services • Warranty Electronic Services
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Services • Warranty Electronic Services
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Services • Warranty Electronic Services
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Services • Warranty Physical Services
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applications License
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applications License
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software -Applications License us
North Ameri<:a (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software -Applications License us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applications license us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applicatioos License us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software. Applications License us
North America !SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Maint us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software• Applications License & Maint us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software• Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Maint us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software · Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Maint us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Maint us
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Main! us
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Soltware • Applications License & Maint us
North Amenca (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software -Applications License & Maint us
North Amenca (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software· Applications License & Main! us
North Amenca (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CLIENT 44444444 PUBLIC SECTOR CLIENT Software • Applications License & Maint us
Overall Sales Hlstz -
Far Period 01~1-~ 11-24-2015 • Language Media Customer Invoice Invoice Date Invoice Invoice Line llem Qty Manufacturer Insight Material Na Manufacturer Material Na
Material No Number Status Quanlily No Ordered
US ENGLISH ESO 1100402446 D1·22·2015 Invoiced 1 DO 10 1.00 NelMolion Wireless 090NMPRMMNT1 D9DNMPRMMNT1
Shippable 1100414399 04.1g.201s Invoiced 1 DO 40 1.00 Apple MC184LLIB MC184LUB
Shippable 1100414399 04-1g.201s Invoiced 500 60 5.00 Belkin Components FSL 171TT8LK F5L 171TTBLK
Shippable 1100423256 06-12-2015 Invoiced 100 20 1.00 Apple MC184LLIB MC184LUB
Shippable 1100425804 06-25-2015 Invoiced -400 10 5.00 Belkin Components F5L171TT8LK F5L 171TTBLK
Shippable 1100425804 06-25-2015 Invoiced -1 00 20 5.00 Belkin Components F5L171TTBLK F5L 171TTBLK
Shippable 1100414399 04-19-2015 Invoiced 1 OD 10 1.00 Apple MB829LUA MB829LUA
Shippable 1100423256 06-12-2015 Invoiced 1 OD 10 1.00 Apple MB829WA MB829LUA
Shippable 1100414399 04-19-2015 Invoiced 100 20 1.00 Apple MC914LLIB MC914LL/B
Non Shippable 1100414498 04-20-2015 Invoiced 200 20 2.00 Apple S3141LUA S3141LL/A
Non Shippable 1100414498 04-20-2015 Invoiced 5 DO 30 5.00 Awle S4738LUA S4738LUA
Non Shippable 1100424203 06-17-2015 Invoiced 1 00 10 1.00 Apple S3141LUA S3141LL/A
Non Shippable 1100422056 06-05-2015 Invoiced 1 00 10 1.00 Apple MD014LL/A M0014LL/A
ESO 1100434734 08-20-2015 Invoiced 2 00 10 2.00 Nuance Communicalions K609A-S00-13.0 K609A-S00-13.0
Shippable 1100434734 08-20-2015 Invoiced 4 00 20 4.00 Nuance Communications K689A-K00-13.0 K689A-K00-13.0
ESO 1100434734 01-26-2015 Invoiced 300 10 3.00 VMware WS11-LW-UG-CE WS11-LW-UG-CE
ESO 1100431896 07-31-2015 Invoiced 300 10 3.00 TechSmilh SNAGG01-12-E SNAGG01-12-E
eso 1100432946 08-09-2015 Invoiced 5000 10 50.00 Nuance Communications AV09A·S99-1.0 AV09A•S99-1.0
ESD 1100433645 08-13-2015 Invoiced 100 10 1.00 lnbit FS1064ESD FS1064ESD
US ENGLISH ESD 1100407896 03-03-2015 Invoiced 1 00 10 1.00 SAP 7016463-GOVED 7016463-GOVED
US ENGLISH ESD 1100446028 10-23-2015 Invoiced 1 00 10 1.00 Adobe Systems 210-1337-11 210-1337-11
ALL LANGUAGES ESD 1100408270 03-05-2015 Invoiced 400 30 4.00 Microsoft 269-12445-ESAJ 269-12445
ALL LANGUAGES ESD 1100408270 03-05-2015 Invoiced 26000 10 260.00 Microsoft 6U3-00004-ESA3 6U3-00004
ALL LANGUAGES ESO 1100408270 03-05-2015 Invoiced 26000 20 260.00 Microsoft 76A-00010-ESA3 76A-00010
ALL LANGUAGES ESO 1100409812 03-17-2015 Invoiced 21500 10 215.00 Microsoft 3NS-00003-ESA3 3NS-00003
ALL LANGUAGES ESO 1100409817 03-17-2015 Invoiced 1000 10 10.00 Microsoft 7JQ-0044B-ESA3 7JQ-00448
ALL LANGUAGES ESO 1100409817 03-17-2015 Invoiced 4500 30 45.00 Microsoft 76A.00010-ESA3 76A-00010
ALL LANGUAGES ESO 1100409817 03-17-2015 Invoiced 22500 20 225.00 Microsoft 6VC-01252-ESA3 &VC-01252
ALL LANGUAGES ESO 1100412301 04-01-2015 Invoiced 100 260 1.00 Microsoft U2V.00007-ESA3 U2V-00007
ALL LANGUAGES ESO 1100412301 04-01-2015 Invoiced 100 280 1.00 Microsoft U7U-00001·ESA3 U7U-00001
ALL LANGUAGES ESO 1100412301 04-01-2015 Invoiced 10000 250 1 OD.OD Microsoft T3V-00007-ESA3 T3V.OOOD7
AU. LANGUAGES ESO 1100412301 04-01-2015 Invoiced 1,394 00 270 1,394.00 Microsoft 6U3-00004-ESA3 6UJ.00004
ALL LANGUAGES ESO 1100415135 04-23-2015 Invoiced -215 00 10 215.00 Microsoft 6U3-00004-ESA3 6U3-00004
ALL LANGUAGES ESO 1100415135 04-23-2015 Invoiced -215 00 20 215.00 Microsoft 76A-00010-ESA3 76A-00010
ALL LANGUAGES ESO 1100415135 04-23-2015 Invoiced -4 00 30 4.00 Microsoft 26g.12445-ESA3 2sg.1z445
ALL LANGUAGES ESO 1100416202 04-30-2015 lnva,ced -4500 10 45.00 M,cmsoft 6U3-00004-ESA3 6U3-00004
All LANGUAGES ESO 1100416202 04-30-2015 Invoiced -4500 20 45.00 Microsoft 76A-00010-ESA3 76A-00010
Overall Sales HIIIDJ
For Period 01,,111.:
Material Descrlpllon
'u 11•24-2015
NETMOTION MOBILITY XE MP PREMIUM SW MNT
APPLE WIRELESS KEYBOARD • KEYBOARD -WIR
KYBO W/ CASE BLK IPAD AIR 5G
APPLE WIRELESS KEYBOARD -KEYBOARD -WIR
KYBO WI CASE BLK IPAO AIR 5G
KYBO WI CASE BLK IPAO AIR 5G
APPLE MAGIC MOUSE
APPLE MAGIC MOUSE
APPLE 2T MONITOR
APPLECARE PROTECTION PLAN FOR MACBOOK/MA
APPLECARE+ PROTECTION PLAN FOR IPAO (WIT
APPLECARE PROTECTION PLAN FOR MACBOOK/MA
APP FOR MB/MB AIR/13 MB PRO E/KACCSUSA
GOV STATE/LOCAL ENG DRAGON CROMNATURALL Y
NUANCE DRAGON NATURALL YSPEAKING PREMIUM
VMWARE UPG WORKSTATION 11 UPG FROM VERSI
SNAG1T-12 ELECTRONIC 11U GOV
NUANCE POWERPOF ADVANCED. STATE & LOCAL,
FULLSHOT 10 PROFESSIONAL EDITION SITE LI
SAP CRYSTAL REPORTS 2013 MP NAMED USR LI
ADOBE FLP LIVECYCLE DESIGNER 11 MP PER U
MS EA OFFICE PRO PLUS 32 BIT W N LIC/SA
MS EA OFFICE 365 GOV El SHROSVR MON SUB
MS EA ENT CAL LIC/SA PLATFORM USER CAL W
MS EA EXCHANGE ONLINE PLAN 2 GOV SHRDSVR
MS EA SQL SERVER ENTERPRISE CORE SA STEP
MS EA ENT CAL LICISA PLATFORM USER CAL W
MS EA WINDOWS REMOTE DESKTOP SERVICES CA
MS EA SINGS MAPS ENT PLATFORM MONTHLY SU
MS EA WINDOWS NTUNE USL ADO-ON MONTHL V
MS EA BING MAPS KNOWN USER MONTHLY SUB P
MS EA OFFICE 365 GOV El SHRDSVR MON SUB
MS EA OFFICE 365 GOV El SHROSVR MON SUB
MS EA ENT CAL LICISA PLATFORM USER CAL W
MS EA OFFICE PRO PLUS 32 BIT W N LIC/SA
MS EA OFFICE 365 GOV El SHRDSVR MON SUB
MS EA ENT CAL LIC/SA PLATFORM USER CAL W
Version Unit Price MSRP
2013
11
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
-Ext Price EWR FH Freight Freight Tu PST/QST GSTIHST Total
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0 .00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
0 00
line Total
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0 .00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 000
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00 0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
ODO
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
000
Cum,ncy Exchange Order Date Order Number
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
0.00 USO
Rate
1 00 01-22-2015 317925650
1 00 04-16-2015 318275903
1 00 04-16-2015 318275903
1 00 06-11-2015 318503473
1 00 06-16-2015 55478488
1 00 06-16-2015 55478488
1 00 04-16-2015 318275903
1 00 06-11-2015 318503473
1 00 04-16-2015 318275903
1 00 04-16-2015 318275903
1 00 04-16-2015 318275903
1 00 06-11-2015 318503473
1 00 06-04-2015 318470252
1 00 011-19-2015 318784158
1 00 Dll-19-2015 318784158
1 00 01-26-2015 317936137
1 00 07-31-2015 318710069
1 00 07-31-2015 318691724
1 00 08-13-2015 318758776
1 00 02-26-2015 316067669
1 00 10.19-2015 319019181
1 00 03-03-2015 318087173
1 00 03-03-2015 318087173
1 00 03-03-2015 318087173
1 00 03-17-2015 318146273
1 00 03-17-2015 318146325
1 00 03-17-2015 318146325
1 00 03-17-2015 318146325
1 00 03-17-2015 318146851
1 00 03-17-2015 318146851
1 00 03-17-2015 318146851
1 00 03-17-2015 318146851
1 00 03-31-2015 55462255
1 00 03-31-2015 55462255
1 00 03-31-2015 55462255
1 00 04-29-2015 5546792ti
1 00 04-29-2015 55467926
Overall Sales Hlst;o
For PerJod 01-01• L 11•Z4-Z015
Order Type PO No PO Release Serial No Asset Sale11 Rep Service Rep Name Ship Date Ship Method Canler Shipping Account Shipping Name Shipping Shipping AddreH Shipping
No. Tag Name Number Attention Cit)'
Direct P07156 Susan Jones Other 12511 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO1240 Susan Jones 04•17•2015 Ground Federal Express 210311 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO1240 Susan Jones 04-17-2015 Ground Federal Express 210011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO1243 Susan Jones 06-12-2015 Ground Federal Express 210311 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO1240 Susan Jones 06-2>2015 Ground Federal Express PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO1240 Susan Jones 06-2>2015 Ground Federal Express PUBLIC SECTOR CLIENT 6820 s HARL AVE TEMPE
Direct PO1240 Susan Jones 04-17-2015 Ground United Parcel Sen,ices PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO1243 Susan Jones 06-12-2015 Ground United Parcel Sen,ices PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO1240 Susan Jones 04-17-2015 Ground Uni1ed Parcel Services PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO1240 Susan Jones Ground Other 400911 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO1240 Susan Jones Ground Other 400911 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct POt243 Susan Jones Ground Other 400911 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7482 Susan Jones 06-0>2015 Ground Federal Express 11 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7612 Susan Jones Ground Federal Express 11 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7612 Susan Jones 08-20-2015 Ground Federal Express 11 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7186 Susan Jones Federal Express 210311 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO7591 Susan Jones Electronic Delivery 3611 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7575 Susan Jones Electronic Delivery 11 PUBLIC SECTOR CLIENT 6820 s HARL AVE TEMPE
Direct P07576 Susan Jones Other 403611 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7234 Susan Jones Electronic Dehvery 11 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7773 Susan Jones Electronic Dehvery 16811 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7216 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7216 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct P07216 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7297 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7297 Susan Jones Electronic De'lvery 6011 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO7297 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7297 Susan Jones Ele<:tronic Defivery 6011 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO7290 Susan Jones Electronic Deflvery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7290 Susan Jones Ele<:tronic O~ivery 6011 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
D1rect PO7290 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7290 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7216 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE T EMPE
Direct PO7216 Susan Jones Electronic Delivery so i, PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7216 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE
Direct PO7216 Susan Jones Electronic Delivery 6011 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Direct PO7216 Susan Jones Electronie Delivery 6011 PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE
Overall Sales Hlslo
For Period 01-111-2 11-24-2015 • • Shipping State I Shipping Shipping Reference Web Group
Province Country Postal Code Number
AZ us 85263-1234 36075317
AZ us 85263-1234 36860366
AZ. us 85283-1234 36860366
AZ. us 85283-1234 37393210
AZ. us 85263-1234 36860366
AZ us 85283-1234 36860366
AZ us 85283-1234 36860366
AZ us 85283-1234 37393210
AZ. us 65283-1234 36860366
AZ. us 85283-1234 36860366
AZ. us 85283-1234 36860366
AZ us 85283-1234 37393210
AZ us 85283-1234 37319186
AZ us 85283-1234 38026347
AZ us 85283-1234 38026347
AZ. us 85283-1234 36098157
AZ. us 85283-1234 37855565
AZ us 85283-1234 37813806
AZ us 85283-1234 37966110
AZ us 85283-1234 36390964
AZ us 85283-1234 38576990
AZ us 85283-1234 36432635
AZ us 85283-1234 36432635
AZ us 85283-1234 36432635
AZ us 85283-1234 36565697
AZ us 65283-1234 36565786
AZ us 85283-1234 36565786
AZ. us 85283-1234 36565786
AZ us 85283-1234 36566739
AZ. us 85283-1234 36566739
AZ. us 85283-1234 36566739
AZ us 85283-1234 36566739
AZ us 85283-1234 36432635
AZ us 85283-1234 36432635
AZ us 85283-1234 36432635
AZ. us 65283-1234 36432635
AZ us 65283-1234 36432635
Product Totals by o and Shipping Location
For Period 01-01. 11-24-2015 • Operations Center Account Account Name Shipping Location Name Shipping Shipping Address Shipping Shipping Slate / Shipping Postal Shipping Order Number Invoice Number PO PO Release
Number Attention Cit~ Province Code Counta Number No.
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 8S283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318087173 1100408270 PO7216
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us 55462255 1100415135 PO7216
North America {SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 P07290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 P07290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146273 1100409812 P07297
NDr1h America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 55467935 1100416203 P07297
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318087173 1100408270 PO7216
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 55462255 1100415135 PO7216
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us 55467926 1100416202 PO7216
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CI.IENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146325 1100409817 PO7297
North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318087173 1100408270 P07216
North America (SAPI 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us 318146325 1100409817 PO7297
North America (SAP> 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARi.AVE TEMPE AZ. 85283-1234 us 55462255 1100415135 PO7216
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 55467926 1100416202 PO7216
North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE A2 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE A2 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ 8S283-1234 us 318146325 1100409817 PO7297
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us 318146851 1100412301 P07290
Nor1h America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE A2 85283-1234 us 318146851 1100412301 P07290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE A2 85283-1234 us 3181461151 1100412301 P07290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE A2 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283·1234 us 318758776 1100433645 PO7576
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North America (SAPI 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North America (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 SHARL AVE TEMPE A2 85283-1234 us 318146851 1100412301 PO7290
North America (SAPI 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 318146851 1100412301 PO7290
North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT PUBLIC SECTOR CLIENT 6820 S HARL AVE TEMPE A2 85283-1234 us 318146851 1100412301 PO7290
Product Tolals by Ar;and Shipping location
For Period 01-01-2 11-24-2015 • • Manulacturer Insight Part ID Mfr Part ID Product DHcrlptlon Invoiced Total Sales Currency
Quanmi
Microsoft 076-01912-ESAJ 076-01912 MS EA PROJECT 32 BIT W N SA All LANG 100.00 0.00 USO
Microsoft 125-00124-ESAJ 125-00124 MS EA VISUAL STUDIO FOUNDATION SERVER SA 2.00 0.00 USO
Microsoft 126-00196-ESAJ 126-00196 MS EA VISUAL STUDIO FOUNDATION SERVER SA 49.00 0.00 USO
Microson 269-12442-ESAJ 269-12442 MS EA OFFICE PRO PLUS 32 BIT WIN SA PLAT 1,650.00 0,00 USO
Microsoft 269-12445-ESAJ 269-12445 MS EA OFFICE PRO PLUS 32 BIT WIN UC/SA 4.00 0.00 USO
Microsoft 269-12445-ESAJ 269-12445 MS EA OFFICE PRO PLUS 32 BIT WIN UC/SA -4.00 0.00 USO
Microsoft 312-02257-ESAJ 312-02257 MS EA EXCHANGE SERVER SA ALL LANG 1.00 0.00 USO
Microsoft 395-02504-ESAJ 395-02504 MS EA EXCHANGE SERVER ENT SA ALL LANG 3.00 0.00 USO
Microsoll JNS.00003-ESAJ 3NS.00003 MS EA EXCHANGE ONL NE PLAN 2 GOV SHROSVR 215.00 0.00 USO
Microsoft 3NS-00003-ESA3 3NS-00003 MS EA EXCHANGE ONL NE PLAN 2 GOV SHROSVR -185.00 0.00 USO
Microsoft 5HU-00216-ESA3 SHU-00216 MS EA L YNC SERVER SA ALL LANG 1,00 0.00 USO
Microsoft 6U3-00004-ESA3 6U3-00004 MS EA OFFICE 365 GOV E3 SHROSVR MON SUB 260.00 0.00 USO
Microsoft 6U3-00004·ESA3 6U3-00004 MS EA OFFICE 365 GOV E3 SHROSVR MON SUB 1,394.00 0.00 USO
Microsoft 6U3-00004-ESA3 6U3-00004 MS EA OFFICE 365 GOV EJ SHROSVR MON SUB -215.00 0,00 USO
Microsoft 6U3-00004-ESA3 6U3-00004 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB -45.00 0.00 USO
Microsoft 6VC-01252-ESA3 6VC-01252 MS EA WINDOWS REMOTE DESKTOP SERVICES CA 225.00 0.00 USO
Microsoft 6VC-01254-ESA3 6VC-01254 MS EA WINDOWS REMOTE DESKTOP SERVICES CA 75.00 0.00 USO
Microsoft 76A-00010-ESA3 76A-00010 MS EA ENT CAL UC/SA PLATFORM USER CAL W 260.00 0.00 USO
Microsoft 76A•00010-ESA3 76A-00010 MS EA ENT CAL LIC/SA PLATFORM USER CAL W 45.00 0.00 USO
Microsoft 76A-00010-ESA3 76A-00010 MS EA ENT CAL UC/SA PLATFORM USER CAl W ·215.00 0.00 USO
Microsoft 76A-00010-ESA3 76A-00010 MS EA ENT CAL LIC/SA PLATFORM USER CAL W -45.DD 0.00 USO
Microsofl 76A-00016-ESA3 76A-00016 MS EA ENT CAL SA PLATFORM USER CAL W/SVC 1,394.00 0.00 USO
Microsoft 77D-00111·ESA3 770-00111 MS EA VISUAL STUDIO PRO W/MSDN MP SA ALL 7.00 0.00 USO
Microsoft 7 JQ.00343-ESAJ TJ0-00343 MS EA SOL SERVER ENTERPRISE CORE SA 2 LI 42.00 0.00 USO
Microsoft TJ0-00448-ESAJ TJQ.00448 MS EA SOL SERVER ENTERPRISE CORE SA STEP 10.00 0.00 USO
Microsoft TN0-00292-ESAJ TN0-00292 MS EA SOL SERVER STANDARD CORE SA 2 UC 78.00 0.00 USO
Microsof1 9E0-00073-ESA3 9ED-00073 MS EA VISUAL STUDIO PREM W/MSON MP SA AL 39.00 0,00 USO
Microsoft 9JD-00053-ESA3 9J0-00053 MS EA VISUAL STUDIO ULTIMATE W/MSON MPS 34.00 0.00 USO
Microsoft CW2-00307-ESA3 CW2-00307 MS EA WINDOWS ENT FOR SA SA PLATFORM All 1,650.00 0.00 USO
Microsort 087-01159-ESAJ 087-01159 MS EA VISIO PRO 32 BIT WIN SA ALL LANG 108.00 0.00 USO
lnbit FS1064ESD FS1064ESO FULLSHOT 10 PROFESSIONAL EDITION SITE LI 1.00 0.00 USO
Microsoft H04-00268-ESA3 H04-00268 MS EA SHAREPOINT SERVER WNT SA ALL LANG 5.00 0.00 USO
Microsofl H21·00420-ESA3 H21-00420 MS EA PROJECT SERVER 32 BIT WIN SA OEVIC 10.00 0.00 USO
Microsoft H22-00475-ESA3 H22-00475 MS EA PROJECT SERVER 32 BIT WIN SA ALL L 1.00 0.00 USO
Microsoft H30-00238-ESA3 HJ0-00238 MS EA PROJECT PRO 32 BIT WIN SA All LANG 67.00 0.00 USO
Microsoft P71-07282-ESA3 PTl-07282 MS EA WINDOWS SERVER OATACENTER SA 2 PRO 22.00 0.00 USO
M1crosofl P73-051!98-ESA3 P73-D51!98 MS EA WINDOWS SERVER STANDARD SA 2 PROC 170.00 0.00 USO
0 •
Product Type Summary by Manufacturer
For Period: 01-01•2015 thru 11-24-2015
Manufacturer License Maintenance License & Malnt Bundles Media & Docs Shrlnkwrap Other Software Hardware Services Total Sales Currency
Adobe Systems 268.15 18,773.10 13,695.44 0.00 0.00 0.00 0.00 0.00 32,736.69 USO
Apple 0.00 0.00 0.00 0.00 0.00 0.00 11,452.50 1,207.72 12,660.22 USO
Belkin Components 0.00 0.00 0.00 0.00 0.00 0.00 313.91 0.00 313.91 USO
IBM 0.00 80,558.59 0.00 0.00 0.00 0.00 0.00 0.00 80,558.59 USO
lnbil 3,392.87 0.00 0.00 0.00 0.00 0.00 0.00 0.00 3,392.87 USO
Microsoft 0.00 655,400.25 267,756.01 0.00 0.00 0.00 0.00 0.00 923,156.26 USO
NetMotion Wireless 0.00 13,846.70 0.00 0.00 0.00 0.00 0.00 0.00 13,846.70 USO
Nuance Communications 4,160.24 2,378.50 0.00 0.00 0.00 0.00 0.00 0.00 6,538.74 USO
SAP 357.97 0.00 0.00 0.00 0.00 0.00 0.00 0.00 357.97 USO
Symantec 0.00 32,350.47 357.48 0.00 0.00 0.00 0.00 0.00 32,707.95 USO
TechSmilh 102.63 0.00 0.00 0.00 0.00 0.00 0.00 0.00 102.63 USO
VMware 372.99 0.00 0.00 0.00 0.00 0.00 0.00 0.00 372.99 USO
Product Totals bu urer
For Period 01-01 , 11-24-2015 • Manufacturer Insight Part ID Product Description Product Type Product Category I Sub Category #of Mfr Part ID Invoiced Total Sales Currency
Users Quantlti
Microsoft 7 JQ..00448-ESAJ MS EA SOL SERVER ENTERPRISE CORE SA STEP License & Maint Software • Applicalions 1 7J0-00448 1600 0 .00 USO
Microsoft 269-12442-ESAJ MS EA OFFICE PRO PLUS 32 BIT WIN SA PLAT Maintenance Software • Software Service/Support 1 269-12442 1,6S000 0 .00 USD
Microsoft 76A-00016-ESA3 MS EA ENT CAL SA PLATFORM USER CAL W/SVC Maintenance Software• Software Service/Support 1 76A-00016 1,394 00 0.00 USO
Microsoft 7 J0-00343-ESAJ MS EA SOL SERVER ENTERPRISE CORE SA 2 LI Maintenance Software• Software Service/Suppon 1 7JQ-00343 4200 0 .00 USO
Microsoft 9JD-000S3-ESA3 MS EA VISUAL STUDIO ULTIMATE WIMSDN MPS Maintenance Software• Software Service/Support 1 9JD-00053 3400 0 .00 USO
Microsoft CW2-00307•ESA3 MS EA WINDOWS ENT FOR SA SA PLATFORM ALL Maintenance Software• Software Setvice/Support 1 CW2-00307 1,65000 0.00 USD
Microsoft 7NQ..00292-ESA3 MS EA SOL SERVER STANDARD CORE SA 2 LIC Maintenance Software • Software Service/Support 1 7NQ-00292 7800 0.00 USO
Microsoft 6U3-00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB License & Main! Software • Applications 1 6U3-00004 1,439 00 0.00 USO
IBM E0641LL•IMPPA IBM COGNOS BENT PANNING TM1 CONTRIBUTOR Maintenance Software -Software Service/Support 1 E0641LL 9900 0.00 USO
Microsoft 9ED-00073-ESA3 MS EA VISUAL STUDIO PREM W/MSDN MP SA AL Maintenance Software• Software Service/Support 1 9E0.00073 3900 0.00 USO
Microsoft 6VC-01252-ESA3 MS EA WINDOWS REMOTE DESKTOP SERVICES CA License & Main! Software -Applications 1 SVC-01252 22500 0.00 USO
Microsoft P73-05898-ESA3 MS EA WINDOWS SERVER STANDARD SA 2 PROC Maintenance Software• Software Service/Support 1 P73-05898 17000 0.00 USO
Microsoft P71.07282-ESA3 MS EA WINDOWS SERVER OATACENTER SA 2 PRO Maintenance Software • Software Service/Support 1 P71-07282 2200 0 .00 USO
IBM E064GLL-IMPPA IBM COGNOS BENT PANNING TM1 MOD AUTH USE Maintenance Software • Software Service/Support 1 E064GLL 700 0.00 USO
Symantec: OE710ZZO-ER1GH GOV ENDPT PROTEC 12.1 P-U RNWL ESS 12M H Maintenance Software -Software Service/Support 250+ OE710ZZO-ER1GH 1,80000 0.00 USO
Microsoft 76A-00010-ESA3 MS EA ENT CAL LICISA PLATFORM USER CAL W License & Main! Software -Applications 1 76A.()0010 4500 0.00 USO
IBM E09SOLL· MPPA IBM COGNOS EXECUTIVE VIEWER SVR PA ANNL Maintenance Software • Software Service/Support 1 E09SOLL 9200 0.00 USO
NelMoUon Wireless 090NMPRMMNT1 NETMOTION MOBILITY XE MP PREMIUM SW MNT Maintenance Soltware • Software Service/Support 090NMPRMMNT1 100 0 .00 USO
MicrosoR H30-00238-ESA3 MS EA PROJECT PRO 32 BIT WIN SA ALL LANG Mainlenance Software • Software Service/SuppOrt 1 H30-00238 67 00 0 .00 USO
Microsofl 076-01912-ESAJ MS EA PROJECT 32 BIT WIN SA All LANG Maintenance Software• Software Service/Support 1 076-01912 10000 0.00 USO
Microsoft D87·01159-ESA3 MS EA VISIO PRO 32 BIT WIN SA ALL LANG Maintenance Software • Software Service/Support 1 087-01159 10800 0.00 USO
IBM EOBBCLL·IMPPA IBM COGNOS ANALYTICS SVR PVU SW SNS RNW Maintenance Software. Software Service/Support 1 EOBBCLL 28000 0.00 USO
Adobe Systems 652274948C01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS -CO Llcense & Maint Software • Applications 1 65227494BC01A12 2000 0.00 USO
Microsofl 3MS-00001-ESA3 MS EA EXCHANGE ONLINE PLAN 1G SHROSVR MO License & Maint Software • Applications 1 JMS.00001 30000 0.00 USO
Adobe Systems 65196283AC02A 12 ADOBE CLPG 5.X ACROBAT PRO MLP RNW 1YR-1 Maintenance Software -Software Service/Support 1 65196283AC02A 12 18200 0.00 USO
Adobe Systems 65197225AC02A 12 ADOBE CLPG 5.X ACROBAT STD MP RNW 1YR-12 Maintenance Software -Software Service/Support 1 65197225AC02A12 26600 0 .00 USO
Symantec: 10W10ZZO-ER1GS SYMAN PROT ENGINE FOR CLOUD 7.5 P RNWL 1 Maintenance Software· Software Service/Support 10W10ZZO-ER1GS 600 0.00 USO
Apple ZOOP-2101698265 MACBOOK PRO 13-INCH WITH RET NA DISPLAY Hardware Product Systems • Notebooks ZOQP-2101698265 300 0.00 USO
MicrosoR H04-00268-ESA3 MS EA SHAREPOINT SERVER WNT SA ALL LANG Maintenance Software -Software Service/Support 1 H04-00268 500 0.00 USO
Symantec FDYTOZZO-ER1GS GOV PROT F SHAREPT SVR 6-EXT ACS UC RNW Maintenance Software. Software Service/Support 1+ FOYTOZ.ZO-ER1GS 300 0.00 USO
Apple MH2M2LUA APPLE IPAD AR 2 Wl•FI +CELLULAR· TABL Hardware Product Systems• Handhelds MH2M2LUA 500 0 .00 USO
Microsof1 126-00196-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA Maint enance Software• Software Service/Support 1 126-00196 4900 0 .00 USO
Nuance Communications AV09A·S99-1.0 NUANCE POWERPOF ADVANCED. STATE & LOCAL. License Software• Applications AV09A-S99-1.0 SO 00 0 .00 USD
lnbit FS1064ESD FULLSHOT 10 PROFESSIONAL EDITION SITE LI License Software• Applications FS1064ESO 100 0 .00 USO
Adobe Systems 65227500BC01A 12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO License & Ma,nt Software • Applications 1 65227500BC01A12 600 0 .00 USO
IBM E09RZLL-IMPPA IBM COGNOS EXECUTIVE VIEWER SVR PVU ANNL Maintenance Software -Software Service/Support 1 E09RZLL 140 00 0 .00 USD
IBM E064Kll.• MPPA IBM ELA COGNOS SENT PANNING TM1 CONTRIBU Maintenance Software • Software Service/Support 1 E064KLL 140 00 0.00 USO
Purchase Actlvlly vport
For Period 01-111·2 11•24-2015 • • Insight Part ID Product Description Product Type Country Product Category/ Sub Category Operations Center Account Account Name PO PO Release
of Usage Number Number No.
076-01912-ESAJ MS EA PROJECT 32 BIT W N SA ALL LANG Maintenance us Software • Soltware Service/Support North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
090NMPRMMNT1 NETMOTION MOBILITY XE MP PREMIUM SW MNT Maintenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07156
OE7I0ZZO-ER 1 GH GOV ENDPT PROTEC 12.1 P-U RNWL ESS 12M H Maintenance us Software. Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07723
10W10ZZO-ER1GS SYMAN PROT ENGINE FOR CLOUD 7.5 P RNWL 1 Maintenance us Soltware -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07723
125-00124-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA Maintenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
126-00196-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA Maintenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
1ZB30ZZO-ER1GH GOV PROT F SHAREPT SVR 6-P U RNWL ESS 12 Maintenance us Software • Software Service/Support Nonh America (SAPI 11111111 PUBLIC SECTOR CLIENT P07723
210-1337-11 ADOBE FLP LIVECYCLE DESIGNER 1 1 MP PERU License us Software • Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07773
26S.12442-ESA3 MS EA OFFICE PRO PLUS 32 BIT WIN SA PLAT Mamlenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
26S.12445-ESA3 MS EA OFFICE PRO PLUS 32 BIT WIN l lC/SA License & Maint us Software • Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07216
269-12445-ESAJ MS EA OFFICE PRO PLUS 32 BIT WIN LICISA License & Mainl us Software -Applicalions North America (SAP) 11111 111 PUBLIC SECTOR CLIENT P07216
312-02257-ESAJ MS EA EXCHANGE SERVER SA ALL LANG Maintenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
395-02504-ESAJ MS EA EXCHANGE SERVER ENT SA ALL LANG Maintenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
JMS-00001-ESAJ MS EA EXCHANGE ONL NE PLAN 1G SHRDSVR MO License & Maint us Software• Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07431
3NS.00003-ESA3 MS EA EXCHANGE ONL NE PLAN 2 GOV SHROSVR License & Malnl us Software. Applications North America {SAP) 11111111 PUBLIC SECTOR CLIENT P07297
3NS.00003·ESA3 MS EA EXCHANGE ONL NE PLAN 2 GOV SHROSVR License & Maint us Software • ApplicaUons North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07297
SHU-00216-ESAJ MS EA L YNC SERVER SA ALL LANG Maintenance us Software• Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
65181975AC02A12 ADOBE CLPG 5 ,X ROBOHELP OFFICE MP IMPROV Maimenance us Software • Software Service/Suppo<I North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07542
65181983AC02A 12 ADOBE CLPG 5.X CAPTIVATE MLP IMPROVED UP Maintenance us Software • Software Service/Support North America (SAPI 11111111 PUBLIC SECTOR CLIENT P07542
65194015AC02A 12 ADOBE CLPG 5.X PREMIERE ELEM MLP RNW 1YR Maintenance us Software -Software Service/Support Nooh America (SAPI 11111111 PUBLIC SECTOR CLIENT P07542
65194053AC02A12 ADOBE CLPG 5.X PHOTOSHOP ELEM MLP RNW 1Y Mainlenance us Software • Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07542
65196283AC02A12 ADOBE CLPG 5.X ACROBAT PRO MLP RNW 1YR·1 Mainlenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07542
65197225AC02A 12 ADOBE CLPG 5.X ACROBAT STD MP RNW 1YR-12 Maintenance us Software -Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07542
65206310BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS · CO License & Mainl us Software • Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07293
65206310BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS• CO License & Mainl us Software • Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07306
65206810BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO License & Mainl us Software • Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT PD7585
65206810BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO License & Main! us Software -Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07603
65222605AC02A 12 ADOBE CLPG 5.X COLDFUSION STD ALP RNW 2 Maintenance us Software. Software Service/Support North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07542
65226053BC01A 12 ADOBE VIPG PHOTOSHOP CC MLP SUB LIC F/CS License & Mainl us Software • ApplicaUons North America {SAP) 11111111 PUBLIC SECTOR CLIENT P07484
65227476BC01A12 ADOBE VIPG PHOTOSHOP CC MLP SUB LIC RNW License & Main! us Software -Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07641
65227494BC01A 12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO License & Maint us Software -Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07641
65227500BC01A 12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO License & Main! us Soltware -Applications North America (SAP) 11111111 PUBLIC SECTOR CLIENT P07641
6U3-00004-ESA3 MS EA OFFICE 365 GOV EJ SHROSVR MON SUB License & Malnt us Software -ApplicaUoos North America (SAPI 1\111111 PUBLIC SECTOR CLIENT P07216
6U3-00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB License & Mainl us Software • Applications North America (SAPI 11111111 PUBLIC SECTOR CLIENT P07216
6U3-00004-ESA3 MS EA OFFICE 365 GOV E3 SHROSVR MON SUB License & Main! us Soltware • Applications North America (SAPI 11111111 PUBLIC SECTOR CLIENT P07216
6U3--00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB License & Main! us Software -Appl,cations North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT P07290
6U3--00004-ESA3 MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB License & Main! us Soltware • Appl,cations North Amenca (SAP) 11111111 PUBLIC SECTOR CLIENT P07297
Purchase Activity Do port
For Period 01-01•Zi · 11•24-2015 • Invoice Invoice Data Order Ordar Date Manufacturer Manufacturer Part ID Invoice Total Saler. Currency
Number Numbar Quantity
1100412301 04.01-2015 318146851 03-17-2015 Microsaft 076-01912·ESA3 100.00 0.00 USD
1100402446 01·22·2015 317925650 01·22-2015 NetMation Wireless 090NMPRMMNT1 1.00 0.00 USO
1100441067 09-24-2015 318912713 09-22-2015 Symantec OE710ZZO-ER1GH 1.800.00 0.00 USO
1100441067 09-24-2015 318912713 09-22-2015 Symantec 10W10ZZO-ER1GS 6.00 0.00 USO
1100412301 04-01-2015 318146851 03-11.2015 Microsoft 12~124•ESA3 2.00 0.00 USO
1100412301 04-01-2015 318146851 03-17•2015 Microsoft 12S-00196-ESAJ 49.00 0.00 USO
1100441067 09-24•2015 318912713 09-22-2015 Symantec 1Z830ZZO-ER1GH 1,394.00 0 .00 USO
1100446028 10-23-2015 319019181 10-19-2015 Adobe Syslems 210-1337-11 1.00 0.00 USO
1100412301 04-01-2015 318146851 03-17-2015 Microsoft 269-12442-ESAJ 1,650.00 0.00 USO
1100408270 03-05-2015 318087173 03-03-2015 Microsoft 269-12445-ESA3 4.00 0.00 USO
1100415135 04·23-2015 55462255 03-31·2015 Microsoft 269-12445-ESAJ -4.00 0.00 USO
1100412301 04·01·2015 318146851 03-17•2015 Microsoft 312-02257-ESAJ 1.00 0.00 USO
1100412301 04-01·2015 318146851 03-17•2015 Microsoft 395-02504-ESAJ 3.00 0.00 USO
1100418088 05-12-2015 318367802 05-11-2015 Microsoft JMS-00001-ESAJ 300.00 0.00 USO
1100409812 03-17-2015 318146273 03-17•2015 Microsoft 3NS-00003-ESA3 215.00 0.00 USO
1100416203 04-30-2015 55467935 04-29-2015 Microsoft JNS-00003-ESAJ ·185.00 0.00 USO
1100412301 04-01·2015 318146851 OJ.17-2015 Microsaft 5HU-00216-ESA3 1.00 0.00 USO
1100429124 07.15-2015 318636209 07-15-2015 Adobe Syslems 65181975AC02A12 2.00 0.00 USO
1100429124 07-15-2015 318636209 07-15-2015 Adobe Syslems 6518198JAC02A12 14.00 0.00 USO
1100429124 07-15-2015 318636209 07-15-2015 Adobe Systems 65194015AC02A12 4.00 0.00 USO
1100429124 07-15-2015 318636209 07-15-2015 Adobe Systems 6519405JAC02A12 11.00 0.00 USO
1100429124 07-15-2015 318636209 07•15-2015 Adobe Systems 6519628JAC02A12 182.00 0.00 USO
1100429124 07·15-2015 318636209 07•15-2015 Adobe Systems 65197225AC02A12 266.00 0.00 USO
1100407272 02-26-2015 318068829 02-26-2015 Adobe Systems 65206810BC01A 12 1.00 0.00 USO
1100408539 03-07-2015 31B103688 03-06-2015 Adobe Systems 65206810BC01A12 1.00 0.00 USO
1100431383 07-29-2015 31B694161 07-28-2015 Adobe Systems 65206810BC01A12 1.00 0.00 USO
1100432226 08-()4.2015 318721301 08-04-2015 Adobe Sys1ems 65206810BC01A12 1.00 0.00 USO
1100429124 07-15-2015 318636209 07-15-2015 Adobe Systems 65222605AC02A 12 1.00 0.00 USO
1100421871 06-04·2015 318470130 06-04-2015 Adobe Systems 65226053BC01A12 1.00 0 .00 USO
1100447792 11-03-2015 319080121 11-03-2015 Aoobe Systems 65227476BC01A12 2.00 0.00 USO
1100447792 11-03-2015 319080121 11-03-2015 Adobe Systems 65227494BC01A12 20.00 0.00 USO
1100447792 11-03-2015 319080121 11-03-2015 Adobe Sys1ems 65227500BC01A12 6.00 0.00 USO
1100408270 03-05-2015 318087173 03-03-2015 Microsoft 6UJ.00004.ESAJ 260.00 0.00 USO
1100415135 ()4.23-2015 55462255 03-31-2015 Microsoft 6UJ.00004.ESA3 -215.00 D.00 USO
1100416202 04-30-2015 55467926 04-29-2015 Microson 6UJ.00004-ESA3 -45.00 0 .00 USO
1100412301 04-01-2015 318146851 03-17-2015 Microson 6UJ.Q0004.ESA3 1.394.00 0.00 USO
1100417865 05-11·2015 318368152 05-11·2015 Microsoft 6U3-00004-ESA3 45.00 0 .00 USO
•
Purchas ■ Summary by Account
For Period 01-01-2015 thru 11-24-2015
Operations Center Account No Account Name Account Account Address Account City
Attention
Nor1h America (SAP) 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE
Account Slate f Province
AZ.
Account Postal Account
Code Coun~
65283-1234 us
Invoiced
Quanllt,z,
12,979,00
•
&landed Price Currency
1, 106.745.50 USO
• -
Purchase Summary by Manufacturer
For Period: 01-01-2015 thru 11-24-2015
Manufacturer Manufacturer Material # Insight Part Number Description Invoiced Total Purchase Currency
Quantlti
Adobe Systems 210-1337-11 210-1337-11 ADOBE FLP LIVECYCLE DESIGNER 11 MP PER U 1.00 0.00 USO
Adobe Systems 6518197SAC02A12 6518197SAC02A12 ADOBE CLPG S.X ROBOHELP OFFICE MP IMPROV 2.00 0.00 USO
Adobe Systems 65181983AC02A12 65181983AC02A12 ADOBE CLPG 5.X CAPTIVATE MLP IMPROVED UP 14.00 0.00 USD
Adobe Systems 65222605AC02A 12 65222605AC02A12 ADOBE CLPG 5.X COLDFUSION STD ALP RNW 2 1.00 0.00 USO
Adobe Systems 65226053BC01A12 65226053BC01A 12 ADOBE VIPG PHOTOSHOP CC MLP SUB UC F/CS 1.00 0.00 USO
Adobe Systems 65227 4 76BC01 A 12 65227476BC01A12 ADOBE VIPG PHOTOSHOP CC MLP SUB LIC RNW 2.00 0.00 USO
Adobe Systems 65227494BC01A12 65227494BC01A12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS • CO 20.00 0.00 USO
Adobe Systems 652275008C01 A 12 65227500BC01A 12 ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO 6.00 0.00 USO
Apple MBB29LUA MB829LUA APPLE MAGIC MOUSE 2.00 0.00 USO
Apple ZOQP-2101696265 ZOQP-2101696265 MACBOOK PRO 13-INCH WITH RETINA DISPLAY 3.00 0.00 USO
Belkin Components F4U085TT F4U085TT THUNDERBOLT 2 EXPRESS DOCK HD, WI 1 M CAB 1.00 0.00 USO
Belkin Components FSL 171TTBLK FSL 171TTBLK KYBD W/ CASE BLK IPAD AIR 5G 0.00 0.00 USO
IBM E064GLL E064GLL-IMPPA IBM COGNOS BENT PANNING TM1 MOD AUTH USE 7.00 0.00 USO
IBM EOBBCLL EOBBCLL-IMPPA IBM COGNOS ANALYTICS SVR PVU SW SNS RNW 280.00 0.00 USO
IBM E09RZLL E09RZLL-IMPPA IBM COGNOS EXECUTIVE VIEWER SVR PVU ANNL 140.00 0.00 USO
IBM E09SOLL E09SOLL-IMPPA IBM COGNOS EXECUTIVE VIEWER SVR PA ANNL 92.00 0.00 USO
lnbit FS1064ESD FS1064ESD FULLSHOT 10 PROFESSIONAL EDITION SITE LI 1.00 0.00 USO
Microsoft 076-01912 076-01912-ESAJ MS EA PROJECT 32 BIT WIN SA ALL LANG 100.00 0.00 USO
Microsoft 125-00124 125-00124-ESAJ MS EA VISUAL STUDIO FOUNDATION SERVER SA 2.00 0.00 USO
Microsoft SVC-01254 6VC-01254-ESA3 MS EA WINDOWS REMOTE DESKTOP SERVICES CA 75.00 0.00 USO
Microsoft TGL-00238 T6L-00238-ESA3 MS EA SYSTEM CENTER DATACENTER SA 2 PROC 1.00 0.00 USO
Nuance Communications AV09A-S99-1.0 AV09A-S99•1.0 NUANCE POWERPDF ADVANCED, STATE & LOCAL, 50.00 0 .00 USO
Nuance Communications M 1098-SV2-8.0 M109B-SV2-B.O NUANCE OLP PDF CONVERTER ENT 8 MP MNT & 100.00 0 ,00 USO
Purchilse Summar tm Purchil&ed
For Period: 01-01· tu 11-24-2015 • -Description Manuf•cturer Product Type Product Category I Sub Category Manufacturer Part Insight Part Number Invoiced Eatended Currency
Number QuantH~ Price
ADOBE CLPG 5.X ACROBAT PRO MLP RNW 1YR•1 Adobe Syslems Maintenance Software• Software Service/Support 65196283ACD2A12 65196283AC02A12 182.00 0.00 USO
ADOBE CLPG 5.X ACROBAT STD MP RNW 1YR·12 Adobe Syslems Mainlenance Software• Software Service/Support 65197225AC02A12 65197225AC02A12 266.00 0 .00 USO
ADOBE CLPG 5.X CAPTIVATE MLP IMPROVED UP Adobe Systems Maintenance Software• Software Service/Support 65181983AC02A12 65181983AC02A12 14 .00 0 .00 USO
ADOBE CLPG 5.X COLOFUSION STD ALP RNW 2 Adobe Systems Maintenance Software • Software Service/Support 65222605AC02A 12 65222605AC02A12 1.00 0.00 USO
ADOBE CLPG 5.X PHOTOSHOP ELEM MLP RNW 1Y Adobe Systems Maintenance Software -Software Service/Support 65194053AC02A 12 65194053AC02A 12 11.00 0.00 USO
ADOBE CLPG 5.X PREMIERE ELEM MLP RNW 1YR Adobe Systems Maintenance Software • Software Service/Support 65194015AC02A12 65194015AC02A 12 4.00 000 USO
ADOBE CLPG 5.X ROBOHELP OFFICE MP IMPROV Adobe Systems Maintenance Software -Software Service/Support 6518197SAC02A 12 65181975AC02A12 2.00 0.00 USO
ADOBE FLP LIVECYCLE DESIGNER 11 MP PER U Adobe Systems License Software -Applications 210-1337-11 210-1337-11 1.00 0.00 USO
ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO Adobe Systems License & Mainl Software • Applications 65206810BC01A12 65206810BC01A12 4.00 0.00 USO
ADOBE VlPG CREATIVE CLOUD FOR TEAMS· CO Adobe Systems License & Maint Sollw•re • Applications 65227494BC01A12 65227494BC01A12 20.00 0 .00 USO
ADOBE VIPG CREATIVE CLOUD FOR TEAMS· CO Adobe Systems License & Maint Software • Applicallons 65227500BC01A12 65227500BC01A 12 6 .00 0 .00 USO
ADOBE VIPG PHOTOSHOP CC MLP SUB LIC F/CS Adobe Systems License & Maint Software • Applications 652260538C01A12 65226053BC01A12 1.00 0 .00 USO
ADOBE VIPG PHOTOSHOP CC MLP SUB LIC RNW Adobe Systems License & Maint Software -Apphcations 65227476BC01A12 65227476BC01A12 2.00 0 .00 USO
APP FOR MB/MB AIR/13 MB PRO E/KACCSUSA Apple Services Services • Warranty Physical MD014LL/A M0014LUA 1 .00 0.00 USO
APPLE 27" MONITOR Apple Hardware Product Output Devices • Monitors MC914LL/B MC914LUB 1 .00 0.00 USO
APPLE IPAD AIR 2 WI-Fl+ CELLULAR· TABL Apple Hardware Product Systems -Handhelds MH2M2LUA MH2M2LUA 5.00 0 .00 USO
APPLE MAGIC MOUSE Apple Hardware Product Input Devices • Poinling Devices MB829LUA MB829LUA 2.00 0.00 USD
APPLE WIRELESS KEYBOARD • KEYBOARD • WIR Apple Hardware Product Input Devices • Keyboards MC184LUB MC184LUB 2.00 0.00 USO
APPLECARE PROTECTION PLAN FOR MACBOOK/MA Apple Services Services -Warranty Electronic S3141Ll1A S3141LL/A 3.00 0.0 0 USO
APPLECARE+ PROTECTION PLAN FOR IPAD (WIT Apple Services Services -Warranty Electronic S473BLUA S4738LUA 5 .00 0 .00 USO
MACBOOK PRO 13-INCH WITH RETINA DISPLAY Apple Hardware Product Systems • Notebooks ZOQP-2101696265 ZOQP-2101696265 3.00 0 .00 USO
KYBD W/ CASE BLK IPAD AIR 5G Belkin Components Hardware Producl Input Devices • Keyboards FSL171TTBLK F5L171TTBLK 0 .00 0.-00 USD
THUNDERBOLT 2 EXPRESS DOCK HO, W/ 1M CAB Belkin Components Hardware Produc l Systems • Pon Expansion F4U085TT F4U085TT 1.00 0.00 USO
IBM COGNOS SENT PANNING TM1 CONTRIBUTOR IBM Maintenance Software• Software Service/Support E0641LL E0641LL-IMPPA 99.00 0.00 USO
IBM COGNOS BENT PANNING TM1 MOD AUTH USE IBM Maintenance Software • Software Service/Support E064GLL E064GLL-IMPPA 7.00 0 .00 USO
IBM COGNOS ANALYTICS SVR PVU SW SNS RNW IBM Maintenance Software• Software Service/Support EOBBCLL EOBBCLL-IMPPA 280.00 0.00 USO
IBM COGNOS EXECUTIVE VIEWER SVR PA ANNL IBM Maintenance Software. Software Service/Support E09SOLL E09SOLL-IMPPA 92.00 0 .00 USO
IBM COGNOS EXECUTIVE VIEWER SVR PVU ANNL IBM Maintenance Software• Software Service/Support E09RZLL E09RZLL-IMPPA 140.00 0 .00 USO
IBM ELA COGNOS BENT PANNING TM1 CONTRIBU IBM Maintenance Software • Software Service/Support E064KLL E064KLL•IMPPA 140.00 0 .00 USO
FULLSHOT 10 PROFESSIONAL EDITION SITE LI lnbit license Software • Applications FS1064ESD FS1064ESO 1.00 0 .00 USO
MS EA BING MAPS KNOWN USER MONTHLY SUB P Microsoft license & Maint Software -Applications T3V-00007 T3V.00007-ESA3 100.00 0 .00 USD
MS EA BINGS MAPS ENT PLATFORM MONTHLY SU Microsoft License & Malnt Software • Applications U2V-00007 U2V-00007-ESA3 1 .00 0 .00 USO
MS EA ECAL BRIDGE FOR OFFICE 365 LIC/SA Microsoft License & Malnt Software • Applications USJ-00002 USJ-00 002-ESA3 1 .00 0 .00 USO
MS EA ENT CAL UC/SA PLATFORM USER CAL W Microsoft License & Maint Soflware -Applications 76A.00010 76A-00010-ESA3 45.00 0 .00 USO
MS EA ENT CAL SA PLATFORM USER CAL W/SVC Microsoft Maintenance Software -Software Service/Suppon 76A.00016 76A-00016-ESA3 1,394.00 0 ,00 USD
Purchase Summa"tycy Shipping Location -0
For Period: 01-01·2015 thru 11•24•2015
Shipping Account Name Shipping Shipping Attention Shipping Street Shipping Shipping State / Shipping Postal Shipping Invoiced Extended Currency
Account Number City Province Code Country Quantity Price
PUBLIC SECTOR CLIENT 11111111 JOE SMITH 6820 S HARL AVE TEMPE AZ 85283-1234 us 7,326.00 852,205.92 USO
PUBLIC SECTOR CLIENT 11111111 PAM HUNT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 100.00 3,941.50 USO
PUBLIC SECTOR CLIENT 11111111 GREG WRIGHT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 1.00 268.15 USO
PUBLIC SECTOR CLIENT 11111111 JEFF FORD 6820 S HARL AVE TEMPE AZ. 85283-1234 us 6.00 732.74 USO
PUBLIC SECTOR CLIENT 11111111 SARAHOUNN 6820 S HARL AVE TEMPE AZ. 85283-1234 us 1.00 13,846.70 USO
PUBLIC SECTOR CLIENT 11111111 TIM JOHNS 6820 S HARL AVE TEMPE AZ 85283-1234 us 3 .00 372.99 USO
PUBLIC SECTOR CLIENT 11111111 SAM POTTER 6820 S HARL AVE TEMPE AZ. 85283-1234 us 18.00 10,244.53 USO
PUBLIC SECTOR CLIENT 11111111 KELLY JOHNSON 6820 S HARL AVE TEMPE AZ. 85283-1234 us 4.00 2,530.07 USO
PUBLIC SECTOR CLIENT 11111111 RITA MILLER 6820 S HARL AVE TEMPE AZ 85283-1234 us 1.00 357.97 USO
PUBLIC SECTOR CLIENT 11111111 ERIC BROWN 6820 S HARL AVE TEMPE AZ. 85283-1234 us 1.00 408.41 USO
PUBLIC SECTOR CLIENT 11111111 JASON HALL 6820 S HARL AVE TEMPE AZ 85283-1234 us 45.00 976,50 USO
PUBLIC SECTOR CLIENT 11111111 LUCY YOUNG 6820 SHARL AVE TEMPE AZ. 85283-1234 us 1.00 363.04 USO
PUBLIC SECTOR CLIENT 11111111 BRIAN LEWIS 6820 S HARL AVE TEMPE AZ 85283-1234 us 758.00 80,558.59 USO
PUBLIC SECTOR CLIENT 11111111 DAVID SCOTT 6820 S HARL AVE TEMPE AZ. 85283-1234 us 6.00 64,647.66 USO
PUBLIC SECTOR CLIENT 11111111 MICHAEL HARRIS 6820 S HARL AVE TEMPE AZ. 85283-1234 us 302.00 8,719.05 USO
PUBLIC SECTOR CLIENT 11111111 LISA GREEN 6820 S HARL AVE TEMPE AZ. 85283-1234 us 1.00 199.53 USO
PUBLIC SECTOR CLIENT 11111111 MICHELLE EVANS 6820 SHARL AVE TEMPE AZ. 85283-1234 us 1.00 90.73 USO
PUBLIC SECTOR CLIENT 11111111 BRENDA MURPHY 6820 S HARL AVE TEMPE AZ. 85283-1234 us 480.00 18,773.10 USO
PUBLIC SECTOR CLIENT 11111111 JUSTIN COOK 6820 S HARL AVE TEMPE AZ. 85283-1234 us 1.00 181.52 USO
PUBLIC SECTOR CLIENT 11111111 BILL PARKER 6820 S HARL AVE TEMPE AZ. 85283-1234 us 3 .00 102.63 USO
PUBLIC SECTOR CLIENT 11111111 DAWN ROGERS 6820 S HARL AVE TEMPE AZ. 85283-1234 us 1.00 136.14 USO
PUBLIC SECTOR CLIENT 11111111 MARY COLLINS 6820 S HARL AVE TEMPE AZ. 85283-1234 us 28.00 12,515.60 USO
PUBLIC SECTOR CLIENT 11111111 PETER CARTER 6820 S HARL AVE TEMPE AZ. 85283-1234 us 3,763.00 32,350.47 USO
PUBLIC SECTOR CLIENT 11111111 CHRIS WALKER 6820 S HARL AVE TEMPE AZ. 85283-1234 us 3.00 357.48 USO
PUBLIC SECTOR CLIENT 11111111 KEVIN TURNER 6820 S HARL AVE TEMPE AZ. 85283-1234 us 125.00 1,864.50 USO
Software Detail Data{)
Far Period 01-01·20 11-24-2015 • • Operations Center Reponlng Reponlng Parent Name Account No Account Name Account Addren Acc.ounl Account Account Account Postal Account Contact Contac1 Phone Invoice
Parent ID Atlentlon Cl!% State/Provine■ Code Count:% Name Number
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR Cl ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467.4448 1100400352
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBllC SECTOR Cl ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 48o-167-4448 11004003S2
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 48o-167-4448 1100400352
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283·1234 us JOHN SMITH 480-467-4448 1100402934
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100407272
Nol1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 48o-167-4448 1100407896
Nol1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100408270
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467-4448 1100408270
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467.4448 1100408270
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ. 85283·1234 us JOHN SMITH 480-467.4448 1100408539
Nonh America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100409812
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100409817
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100409817
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100409817
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
No,U, America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nonh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR Cl ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283·1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283·1234 us JOHN SMITH 480-467-4448 1100412301
Nonh Amenca (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nonh America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 8S283-1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ. 85283•1234 us JOHN SMITH 480-467-4448 1100412301
North America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAP) 9999999 PUBLIC SECTOR CllENT 11111111 PUBLIC SECTOR Cl ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America {$AP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
NOrlh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 8S283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467 -4448 1100412301
Nonh America (SAP) 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 SHARL AVE TEMPE AZ 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Nor1h America (SAPI 9999999 PUBLIC SECTOR CLIENT 11111111 PUBLIC SECTOR CL ENT 6820 S HARL AVE TEMPE AZ. 85283-1234 us JOHN SMITH 480-467-4448 1100412301
Software Detall Data 0
ForPerlod 01.01-20 . 11-24-2015 • • Line Item Invoice Date Manulacturer Manufacturer Part ID Insight Part ID Product TIiie Product DHcrlptlon Version Package Package
No Count TZf:
10 01-05-2015 Nuance Communications MI098-SV2-8.0 M109B-SV2-8.0 NUANCE MAINTENANCE & SUPPORT TECHNICAL SUPPORT• 1 NUANCE OLP POF CONVERTER ENT B MP MNT & B 1 12
YEAR • FOR NUANCE PDF CONVERTER ENTERPRISE
20 01-05-2015 Nuance Conmunicati0rts M 1098-SV2-8.0 M109B-SV2-8.0 NUANCE MAINTENANCE & SUPPORT TECHNICAL SUPPORT· 1 NUANCE OLP PDF CONVERTER ENT 8 MP MNT & B 1 12
YEAR • FOR NUANCE PDF CONVERTER ENTERPRISE
30 01-05-2015 Nuance Communications M 1098-SVl-8.0 MI098-SV1-8.0 NUANCE MAINTENANCE & SUPPORT TECHNICAL SUPPORT· 1 NUANCE OLP PDF CONVERTER ENT 8 MP MNT & 8 I 12
YEAR • FOR NUANCE PDF CONVERTER ENTERPRISE
10 01-26-2015 VMware WS11-LW-UG-CE WS11-LW-UG-CE VMWARE WORKSTATION IV. I 1 I· VERSION UPGRADE LICENSE VMWARE UPG WORKSTATION 11 UPG FROM VERSI 1 0
10 02-26-2015 Adobe Srslems 65206810BC01A12 65206ll10BC01A12 ADOBE CREATIVE CLOUD FOR TEAMS· SUBSCR PTION LICENSE ADOBE V PG CREATIVE CLOUD FOR TEAMS· CO 1 1 0
( 1 YEAR)
10 03-03-2015 SAP 7016463-00VED 7016463-GOVED SAP CRYSTAL REPORTS 2013 • LICENSE SAP CRYSTAL REPORTS 2013 MP NAMED USR LI 2013 1 0
10 03-05-2015 Microsoft 6U3-00004 6U3-00004-ESA3 MICROSOFT OFFICE 365 {PLAN El) • SUBSCR PTION LICENSE MS EA OFFICE 365 GOV El SHRDSVR MON SUB 1 0
20 03-05-2015 Microsoft 76A-00010 76A-00010.ESA3 MICROSOFT ENTERPRISE CAL SUITE • LICENSE & SOFTWARE MS EA ENT CAL LIC/SA PLATFORM USER CAL W 1 0
ASSURANCE
30 03-05-2015 Microsoft 269-12445 269-12445-ESAl MICROSOFT OFFICE PROFESSIONAL PLUS· LICENSE & MS EA OFFICE PRO PLUS 32 BIT WIN LIC/SA 1 0
SOFTWARE ASSURANCE
10 03-07-2015 Adobe Srstems 65206810BC01A12 65206ll108C01A12 ADOBE CREATIVE CLOUD FOR TEAMS· SUBSCR PTION LICENSE ADOBE V PG CREATIVE CLOUD FOR TEAMS• CO 1 1 0
( 1 YEAR I
10 03•17•2015 Microsoft 3NS-00003 3NS-00003-ESA3 MICROSOFT EXCHANGE ONLINE PLAN 2G • SUBSCRIPTION MS EA EXCHANGE ONL NE PLAN 2 GOV SHRDSVR 1 0
LICENSE
10 03•17-2015 Microsoft 7JQ-00448 7JQ-00448-ESA3 MICROSOFT SOL SERVER ENTERPRISE CORE EDITION • STEP· MS EA SOL SERVER ENTERPRISE CORE SA STEP 1 0
UP LICENSE & SOFTWARE ASSURANCE
20 03-17-2015 Microsoft 6VC-01252 6VC-01252-ESA3 MICROSOFT WINDOWS REMOTE DESKTOP SERVICES· LICENSE MS EA WINDOWS REMOTE DESKTOP SERVICES CA 1 0
& SOFTWARE ASSURANCE
30 OJ.17-2015 Microsoft 76A-00010 76A-0001 O.ESAJ MICROSOFT ENTERPRISE CAL SUITE -LICENSE & SOFTWARE MS EA ENT CAL LIC/SA PLATFORM USER CAL W 1 0
ASSURANCE
10 04-01·2015 Microsoft 076-01912 076-01912-ESA3 MICROSOFT PROJECT· SOFTWARE ASSURANCE MS EA PROJECT 32 BIT WIN SA ALL LANG 1 0
20 04-01-2015 Microsoft 125-00124 125-00124-ESA3 MICROSOFT VISUAL STUDIO TEAM FOUNDATION SERVER -MS EA VISUAL STUDIO FOUNDATION SERVER SA 1 0
SOFTWARE ASSURANCE
30 04-<ll-2015 Microsoft 126-00196 126-00196-ESAJ MICROSOFT VISUAL STUDIO TEAM FOUNDATION SERVER· MS EA VISUAL STUDIO FOUNDATION SERVER SA 1 0
SOFTWARE ASSURANCE
40 04-01·2015 Microsoft 269-12442 269-12442-ESAJ MICROSOFT OFFICE PROFESSIONAL PLUS· SOFTWARE MS EA OFFICE PRO PLUS 32 BIT WIN SA PLAT 1 0
ASSURANCE
50 04-01-2015 Microsofl 312-02257 312-02257-ESA3 MICROSOFT EXCHANGE SERVER· SOFTWARE ASSURANCE MS EA EXCHANGE SERVER SA All LANG 1 0
60 04-01-2015 Microsoft 395-02504 395-02504-ESA3 MICROSOFT EXCHANGE SERVER ENTERPRISE EDITION -MS EA EXCHANGE SERVER ENT SA ALL LANG 1 0
SOFTWARE ASSURANCE
70 04-01-2015 Mjaosofl SHU-00216 SHU-00216-ESAJ SKYPE FOR BUS NESS SERVER· SOFTWARE ASSURANCE MS EA LYNC SERVER SAAI.L LANG 1 0
80 04-<l1•2015 Microsoll 6VC-01254 6VC-01254-ESA3 MICROSOFT WINDOWS REMOTE DESKTOP SERVICES • MS EA WINDOWS REMOTE DESKTOP SERVICES CA 1 0
SOFTWARE ASSURANCE
90 04-01-2015 Microsoft 76A-00016 76A-00016-ESA3 MICROSOFT ENTERPRISE CAL SUITE· SOFTWARE ASSURANCE MS EA ENT CAL SA PLATFORM USER CAL WISVC 1 0
100 04-01•2015 Microsoft 770-00111 770-00111-ESAJ MICROSOFT VISUAL STUDIO PROFESSIONAL WITH MSDN -MS EA VISUAL STUDIO PRO W/MSON MP SA All 1 0
SOFTWARE ASSURANCE
110 04-01-2015 Microsoft 7JQ-00343 7JQ-00343·ESA3 MICROSOFT SOL SERVER ENTERPRISE CORE EDITION· MS EA SOL SERVER ENTERPRISE CORE SA 2 LI 1 0
SOFTWARE ASSURANCE
120 04·01-2015 Microsolt 7NQ-00292 7NQ-00292-ESA3 MICROSOFT SOL SERVER STANDARD CORE EDITION· MS EA SOL SERVER STANDARD CORE SA 2 UC 1 0
SOFTWARE ASSURANCE
130 04-01-2015 Microsoft 9ED-00073 9E0-00073•ESA3 MICROSOFT VISUAL STUDIO PREMIUM WITH MSDN • SOFTWARE MS EA VISUAL STUDIO PREM W/MSON MP SA Al 1 0
ASSURANCE
140 04-01•2015 Microsoll 9JD-00053 9JD-00053-ESA3 MICROSOFT VISUAL STUDIO ULTIMATE WITH MSDN • SOFTWARE MS EA VISUAL STUDIO ULTIMATE WIMSON MPS 1 0
ASSURANCE
150 04-01-2015 Microsoft CW2-00307 CW2·00307·ESA3 W NDOWS ENTERPRISE FOR SA· SOFTWARE ASSURANCE MS EA WINDOWS ENT FOR SA SA PLATFORM ALL 1 0
160 04-01-2015 Microsoft 087-01159 087-01159-ESAJ MICROSOFT VISIO PROFESSIONAL· SOFTWARE ASSURANCE MS EA VISIO PRO 32 BIT WIN SA ALL LANG 1 0
170 04-01-2015 Microsoft H04-00268 H04·00268·ESA3 MICROSOFT SHAREPO NT SERVER -SOFTWARE ASSURANCE MS EA SHAREPOINT SERVER WNT SA ALL LANG 1 0
180 04-01-2015 Microsoft H21-00420 H21-00420.ESA3 MICROSOFT PROJECT SERVER. SOFTWARE ASSURANCE MS EA PROJECT SERVER 32 BIT W N SA DEVIC 1 0
190 04-01-2015 Microsofl H22·00475 H22-00475-ESA3 MICROSOFT PROJECT SERVER• SOFTWARE ASSURANCE MS EA PROJECT SERVER 32 BIT W N SA ALL L 1 0
200 04-01•2015 Microsoft H30-00238 H30-00238-ESA3 MICROSOFT PROJECT PROFESSIONAL -SOFTWARE MS EA PROJECT PRO 32 BIT W IN SA ALL LANG 1 0
ASSURANCE
210 04.01-2015 Microsoft p71.one2 P71.07282·ESA3 MICROSOFT WINDOWS SERVER DATACENTER EDITION· MS EA WINDOWS SERVER DATACENTER SA 2 PRO 1 0
SOFTWARE ASSURANCE
220 04-01-2015 Microsoft P73-05898 P73-05898·ESA3 MICROSOFT WINDOWS SERVER STANDARD EDITION· MS EA WINDOWS SERVER STANDARD SA 2 PROC 1 0
SOFTWARE ASSURANCE
Software Det.11 Data r)
For Period D1-C11-2D 11°24-2015 -Q
Product Category / Sub Category Language Media Product Type Country of # of Invoiced Invoiced ExchRate UnltPttce SRP Sales Amt Currency Dale Shipped Customer
Us:a• Users Quanll~ Cum,ncz PO#
Software• Software Service/Suppon US ENGLISH ESO Maintenance Only us 1 75 00 USO 1.00 000 0.00 0.00 USO P07136
Software • Software Service/Suppon US ENGLISH ESO Maintenance Only us 1 2500 USO 1.00 000 0.00 0.00 USO P07136
Software -Sollware Service/Support ESO Mainlenance Only us 1 2500 USO 1.00 000 0 .00 0.00 USO PO71J6
Software. Applications ESO license Only us 1 300 USO 1.00 000 0.00 0.00 USO PO7186
Software• Applications MULTILINGUAL ESO Cloud us 1 100 USO 1.00 000 0.00 0.00 USO P07293
Software• Applications US ENGLISH ESO license Only us 1 100 USO 1.00 000 0.00 0.00 USO P07234
Software • Applications All LANGUAGES ESO Cloud us 1 26000 USO 1.00 000 0.00 0.00 USO P07216
Software • Applications ALL LANGUAGES ESO license with Maintenance and Support us 1 26000 USO 1.00 000 0.00 0.00 USO P07216
Software -Applicalions ALL LANGUAGES ESO license with Maintenance and Support us 1 400 USO 1.00 000 0.00 0.00 USO P07216
Software• Applicalions MULTILINGUAL ESO Cloud us 1 1 00 USO 1.00 000 0.00 0.00 USO P07J06
Software • Applications ALL LANGUAGES ESO Cloud us 1 21500 USO 1.00 000 0.00 0.00 USO PO7297
Software • Applications ALL LANGUAGES ESO License with Maintenance and Support us 1 1000 USO 1.00 000 0.00 0.00 USO PO7297
Software -Applications ALL LANGUAGES ESO License with Maintenance and Suppon us 1 22500 USO 1.00 000 0.00 0.00 USO PO7297
Software • Applications ALL LANGUAGES ESO License with Maintenance and support us 1 4500 USO 1.00 DOO 0.00 0.00 USO PO7297
Software • Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 10000 USO 1.00 D00 0.00 0.00 USO P07290
Software • Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 200 USO 1.00 000 0.00 0.00 USO P07290
Software. Software Service/Support ALL LANGUAGES ESO Maintenance and Suppor1 us 1 4900 USO 1.00 000 0.00 0.00 USD PO7290
Softwan, • Software Service/Support ALL LANGUAGES ESO Maintenance and Suppor1 us 1 1,65000 USO 1.00 DOO 0.00 D.00 USO PO729D
Software • Software Servica/Support ALL LANGUAGES eso Maintenance and Support us 1 100 USO 1.00 000 0.00 0.00 USD PO7290
Software • Saltware Servica/Support ALL LANGUAGES ESO Maintenance and Suppor1 us 1 JOO USO 1.00 000 0.00 0.00 USO P07290
Software -Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 100 USO 1.00 000 D.00 0.00 USO P07290
Software • Software Serv,ce/Support ALL LANGUAGES ESO Maintenance and Support us 1 7500 USO 1.00 000 0.00 0.00 USO P07290
Software• Soltware Serv,ce/Suppon ALL LANGUAGES ESO Maintenance and Support us 1 1,39400 USO 1.00 000 0.00 0.00 USO P07290
Software • Software Servica/Support ALL LANGUAGES ESO Maintenance and Suppor1 us 1 7 00 USO 1.00 000 0.00 0.00 USO P07290
Software -Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 4200 USO 1.00 000 0.00 0.00 USO P0729D
Software -Software Service/Support ALL LANGUAGES ESD Maintenance and Support us 1 78D0 USO 1.00 000 0.00 0.00 USO PO7290
Software • Soltware Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 3900 USO 1.00 ODO 0.00 0.00 USO PO7290
Software • Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 3400 USO 1.00 DOO 0.00 0.00 USO PO7290
Software• Software Service/Support ALL LANGUAGES ESO Maintenance and Suppon us 1 1,65000 USO 1.00 000 0.00 0.00 USO PO729D
Software • Soltware Service/Support ALL LANGUAGES ESO Maintenance and Support us I 10800 USO 1.00 000 0.00 0.00 USO PO7290
Software • Sollware Service/Support ALL LANGUAGES ESO Maintenance and Suppon us 1 500 USO 1.00 D00 0 .00 0.00 USO PO7290
Software • Sohware Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 1DOO USO 1.00 000 0.00 D.00 USO P0729D
Software. Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 1 OD USO 1.00 000 0 .00 0.00 USO P07290
Software• Software Sorvice/Support ALL LANGUAGES ESO Maintenance and Support us 1 67 00 USO 1.00 DOD D.00 D.00 USO P07290
Software. Software Service/Support ALL LANGUAGES ESO Maintenance and Support us 1 2200 USO 1.00 000 0.00 0.00 USO P07290
Software. Software Service/Suppor1 ALL LANGUAGES ESO Maintenance arid Support us 1 17000 USO 1.00 000 0.00 0 .00 USO PO7290
Soflwant Detail Data
For Period 01-01 ~ 11•24-2015 ~ ~
PO Release No. Order Number Order Date Mailer Agrw•ment Entollment Entollment Enrollment Maintenance Maintenance UNSPSCCode Shipping Shipping Namo Shipping Shipping Shipping Addntss 2
Number Number Slart Dale End Date Start Data End Dale AccounlNo. Attention Addntss
317840865 12-29-2014 12-01-2012 06-02-2016 01-01-2015 12-31-2015 81112201 11111111 XYZAGENCY 6820 SHARL AVE
317840865 12-29-2014 12-01-2012 06-02-2016 01-01•2015 12-31-2015 81112201 11111111 XYZAGENCY 6820 SHARL AVE
317840865 12-29-2014 12-01-2012 06-02-2016 01-01-2015 12-31-2015 81112201 11111111 XYZAGENCY 6820 SHARL AVE
317936137 01-26-2015 12-01-2012 06-02-2016 43233405 11111111 XYZAGENCY 6820 S HARL AVE
318068829 02-26-2015 ABC123456DEF 10-30-2014 12-31-9999 03-01-2015 11-29-2015 43232112 11111111 XYZAGENCY 6820 S HARL AVE
318067669 02-26-2015 12-01·2012 06-02-2016 43232304 11111111 XYZAGENCY 6820 S HARL AVE
318087173 03-03-2015 01EOOOOO 8888838 04-01-2014 03-31-2017 03-03-2015 43231513 11111111 XYZAGENCY 6820 S HARL AVE
318087173 03-03-2015 01EOOOOO 8888838 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43233004 11111111 XYZAGENCY 6820 S HARL AVE
318087173 03-03-2015 01EOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43231513 11111111 XYZAGENCY 6820 S HARL AVE
318103688 03-06-2015 ABC123456DEF 10-30-2014 12-31-9999 03·30-2015 11-29-2015 43232112 11111111 XYZAGENCY 6820 S HARL AVE
318146273 03-17-2015 01EOOOOO 8388888 04-01-2014 03-31-2017 03-17-2015 43233204 11111111 'l:VZAGENCY 6820 S HARL AVE
318146325 03-17-2015 01EOOOOO 8888838 04-01-2014 03-31-2017 04-01·2015 03-31-2017 43232304 11111111 XYZAGENCY 6820 S HARL AVE
318146325 03-17-2015 01EOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43232901 11111111 XYZAGENCY 6820 S HARL AVE
318146325 03•17•2015 01EOOOOO 88!ffl888 04-01-2014 03-31-2017 04-01-2015 03·31·2017 ,i3233004 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 01EOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43231507 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 01EOOOOO !ffl88888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43232402 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17•2015 01EOOOOO 8888888 04-01-201" 03-31-2017 04-01-2015 03-31-2017 43232402 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 OlEOOOOO 8388888 04-01·2014 03-31-2017 04-01-2015 03-31-2017 43231513 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03•17•2015 01EOOOOO 8888888 04-01-2014 03-31-2017 04-01·2015 03-31-2017 43232915 11111111 XYZAGENCY 6820 SHARL AVE
318146851 03-17-2015 01EOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31•2017 43232915 11111111 'l:VZAGENCY 6820 SHARL AVE
318146851 03-17-2015 01EOOOOO 8388888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43232703 11111111 XYZAGENCY 6820 SHARL AVE
318146851 03-17-2015 01f00000 8388888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43232901 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03·17·2015 01fOOOOO 8888838 04-01-2014 03-31-2017 04-01-2015 03-31 -2017 43233004 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 01EOOOOO 8888838 04-01-2014 03-31-2017 04-01-2015 03·31-2017 43232402 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17·2015 01EOOOOO 8888838 04-01-2014 03-31·2017 04-01-2015 03-31-2017 43232304 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 OtEOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43232304 11111111 'l:VZAGENCY 6820 S HARL AVE
318146851 03•17•2015 01EOOOOO 8888838 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43232402 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03•17-2015 DIEOOOOO 8888888 04-01·2014 03-31-2017 04-01·2015 03-31-2017 43232402 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03·17·2015 OIEOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43233004 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 OIEOOOOO 8888888 04-01-2014 03·31·2017 04-01 -2015 03·31·2017 43231507 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17·2015 OIEOOOOO 8888888 04-01-2014 03-31-2017 04-01·2015 03-31-2017 43232915 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17•2015 01EOOOOO 8888888 04-01-2014 03·31·2017 04-01-2015 03-31-2017 43231507 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 01EOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43231507 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 OIEOOOOO 8888888 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43231507 11111111 XYZAGENCY 6820 S HARL AVE
318146851 03-17-2015 OIEOOOOO !ffl88888 04-01·2014 03-31-2017 04-01-2015 03-31-2017 43233004 11111111 'l:VZAGENCY 6820 S HARL AVE
318146851 03-17-2015 OIEOOOOO 8888838 04-01-2014 03-31-2017 04-01-2015 03-31-2017 43233004 11111111 'l:VZAGENCY 6820 S HARL AVE
Soltwan, Datall Data r':a
For Period Ot-111·201 , •24-2015 0 • Shipping Clly Shipping Slate/ Shipping Shipping
Province Postal Code Country
TEMPE AZ 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 8S283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 8S283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ. 85283-1234 us
TEMPE AZ 85283-1234 us
TEMPE AZ. 85283-1234 us
Software Renewal R{)
For Period 01-01-20 · 11·24-2015 (I • Oporatlons Cenler Account Account Name Enrollment Pool Id Coverage Start Coverage End Invoice Number Transaction Invoice Dale Order Number Line Item Manufaclurer
Number Number Date Date Tvpe No
North America (SAP} 11111111 PUBLIC SECTOR CLIENT 11-18-2014 11-17-2015 1100392483 Invoice 10-31>-2014 317611477 10 Symantec
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 10-31-2014 10-30-2015 1100386784 Invoice 09-22-2014 317611477 10 Symantec
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 10.07-2014 10-06-2015 1100386784 Invoice 09-22-2014 317611477 20 Symantec
Nor1h America ISAP) 11111111 PUBLIC SECTOR CLIENT 10.07-2015 10-30-2015 1100366784 Invoice 09-22·2014 317611477 30 Symantec
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 10.07-2014 10-06-2015 1100386784 Invoice 09-22-2014 317611477 40 Symanlec
North America ISAP) 11111111 PUBLIC SECTOR CLIENT 10.07-2015 10-30-2015 11003B6784 Invoice 09-22-2014 317611477 50 Symantec
Nor1h America fSAP) 11111111 PUBLIC SECTOR CLIENT 10-07-2014 10-06-2015 1100366784 Invoice 09-22-2014 317611477 60 Symantec
Nor1h America fSAP) 11111111 PUBLIC SECTOR CLIENT 10-07-2015 10-30-2015 1100366784 Invoice 09-22-2014 317611477 70 Symantec
Nonh America ISAP) 111t11t1 PUBLIC SECTOR CLIENT 10-10-2014 10-09-2015 1100381246 Invoice 08-14-2014 317312775 10 Symantec
North America I SAP) 11111111 PUBLIC SECTOR CLIENT 10-10-2014 10-09-2015 1100381246 Invoice 08-14-2014 317312775 20 Symantec
North America ISAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22876 06-29-2014 06-28-2015 110037B50B Invoice 07-25-2014 317248337 10 Adobe Systems
North America (SAPI 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 20 Adobe Systems
North America (SAPI 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23246 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 30 Adobe Syslems
North America (SAP} 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23246 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 40 Adobe Systems
Norlh America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23246 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 J1n48337 50 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23246 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 60 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23246 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 70 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22878 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 80 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22876 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 90 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 100 Adobe Systems
Norlh America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 110 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22876 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 120 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22876 06-29-2014 06·28-2015 1100378508 Invoice 07·25-2014 31n49337 130 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 140 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 150 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22878 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 160 Adobe Systems
Norlh America (SAPI 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 170 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22876 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 180 Adobe Systems
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-22878 06-29-2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 190 Adobe Systems
Nor1h America (SAP) 11111111 PUBLIC SECTOR CLIENT 4400000000 SP-23230 06-29·2014 06-28-2015 1100378508 Invoice 07-25-2014 317248337 200 Adobe Systems
North America ISAP) 11111111 PUBLIC SECTOR CLIENT 02-13-2014 02-27-2015 1100358416 Invoice 03-07-2014 316688842 20 NetMotion Wireless
North America fSAP} 11111111 PUBLIC SECTOR CLIENT 3333333 SP-14794 05-01-2014 04-30-2015 1100355120 Invoice 02-11-2014 316592957 10 IBM
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 3333333 SP-14794 05-01-2014 04-30-2015 1100355120 Invoice 02-11-2014 316592957 20 IBM
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 3333333 SP-14794 05-01-2014 04-30-2015 1100355120 Invoice 02-11-2014 316592957 30 IBM
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 3333333 SP-14794 05-01-2014 04-30-2015 1100355120 Invoice 02-11-2014 316592957 40 IBM
Nor1h America (SAP) 11111111 PUBLIC SECTOR CLIENT 3333333 SP-14794 05-01-2014 04-30-2015 1100355120 Invoice 02-11-2014 316592957 50 IBM
North America (SAP) 11111111 PUBLIC SECTOR CLIENT 3333333 SP-14794 05-01·2014 04-30-2015 1100355120 Invoice 02-11-2014 316592957 60 IBM
Software Renewal R~
For Period 01-<11-20 1-24-2015 --Manufacturer Part ID Material Description PO Number PO Release Unll Price Invoiced Ta• PST/QST GSTIHST Extended Price Currency EllchRala
No. Quanllly
OE7I0ZZO-ER1GH GOV ENDPT-PROTEC 12.1 P-U RNWL ESS 12M H P06929 0.00 250.00 0.00 0.00 0.00 0.00 USO 1.00
OE710ZZO-ER 1GH GOV ENDPT PROTEC 12.1 P-U RNWL ESS 12M H P06867 0.00 156.00 0.00 0.00 0.00 0.00 USO 1.00
OE710ZZO-ER 1GH GOV ENDPT PROTEC 12.1 P-U RNWL ESS 12M H P06867 0.00 1,394.00 0.00 0 .00 0.00 0.00 USO 1.00
OE7I0ZZO-ERtGH GOV ENDPT PROTEC 12.1 P-U RNWL ESS 12M H P06867 0.00 t .394.00 0.00 0.00 0.00 0.00 USD 1.00
FDYTOZZO-ER1GS GOV PROT F SHAREPT SVR 6-EXT ACS UC RNW P06867 0 .00 3.00 0.00 0.00 0.00 0.00 USD 1.00
FDVTOZZO-ER 1GS GOV PROT F SHAREPT SVR 6-EXT ACS LIC RNW P06867 0 .00 3.00 0.00 0 .00 0 .00 0.00 USD 1.00
1ZB30ZZO-ER1GH GOV PROT F SHAREPT SVR 6-P U RNWL ESS 12 P06867 0.00 1,394.00 0.00 0.00 0.00 0.00 USD 1.00
1ZBJOZZO-ER1GH GOV PROT F SHAREPT SVR 6-P U RNWL ESS 12 P06867 0.00 1,394.00 0.00 0.00 0.00 0.00 USO 1.00
R80QOZZO-ER1GH SYMANTEC SYMC PROTECTION ENG FOR CLOUD S P06804 0.00 280.00 0,00 0.00 0.00 0.00 USD 1.00
10W10ZZO-ER1GS SYMAN PROT ENGINE FOR CLOUD 7.5 P RNWL t P06804 0.00 3.00 0.00 0 .00 0 .00 0.00 USD 1.00
65232097AC02AOO ADOBE CLPG 5.X CAPTIVATE 8 MLP LVL 2 P06784 0.00 3 .00 0 .00 0.00 0 .00 0.00 USD 1.00
65181994AC02A12 ADOBE CLPG 5.X CAPTIVATE MLP IMPROVED UP P06784 0.00 3.00 0.00 0 .00 0.00 0.00 USD 1.00
65181983AC02A12 ADOBE CLPG 5.X CAPTIVATE MLP IMPROVED UP P06784 0.00 11.00 0.00 0.00 0 .00 0.00 USD 1.00
65194053AC02A12 ADOBE CLPG 5.X PHOTOSHOP ELEM MLP RNW 1Y PD6784 0.00 11 .00 0.00 0.00 0.00 0.00 USO 1.00
65181975AC02A12 ADOBE CLPG 5.X ROBOHELP OFFICE MP IMPROV P06784 0.00 2.00 0.00 0.00 0.00 0.00 USO 1.00
65197225AC02At2 ADOBE CLPG 5.X ACROBAT STD MP RNW 1YR-12 P06784 0.00 50.00 0.00 0.00 0.00 0,00 USO 1.00
65196283AC02A12 ADOBE CLPG 5.X ACROBAT PRO MLP RNW 1YR·1 P06784 0.00 34.00 0.00 0 .00 0.00 0.00 USO 1.00
65197173AC02AOO ADOBE CLPG 5.X ACROBAT STD 11 MP UPG SOP P06784 0.00 3.00 0.00 0.00 0.00 0.00 USD 1.00
65197414AC02AOO ADOBE CLPG 5.X ACROBAT STD 11 MP LIC LVL P06784 0.00 16.00 0.00 0.00 0.00 0.00 USO 1.00
65197557AC02A12 ADOBE CLPG 5.X ACROBAT STD MP UPG PLAN F P06784 0.00 4.00 0.00 0.00 0.00 0.00 USO 1.00
65197005AC02A12 ADOBE CLPG 5.X ACROBAT STD MP UPG PLAN 1 P06784 0,00 16.00 0 .00 0.00 0.00 0.00 USO 1.00
65195750AC02ADO ADOBE CLPG 5.X ACROBAT PRO 11 MLP 100PK P06784 0.00 1.00 0 .00 0.00 0.00 0.00 USD 1.00
65195512AC02AOO ADOBE CLPG S.X ACROBAT PRO 11 MLP LIC LV P06784 0.00 33.00 0.00 0.00 0.00 0.00 USO 1.00
65195978AC02A12 ADOBE CLPG 5.X ACROBAT PRO MLP UPG PLAN P06784 0.00 1.00 0 .00 0.00 0.00 0,00 USO 1.00
65196377AC02A12 ADOBE CLPG 5.X ACROBAT PRO MLP UPG PLAN P06784 0.00 33 .00 0 .00 0 .00 0 .00 0,00 USO 1.00
65230902AC02AOO ADOBE CLPG S.X COLDFUSION STD 11 ALP UPG P06784 0.00 1.00 0 .00 0 .00 0.00 0.00 USO 1.00
65222622AC02A 12 ADOBE CLPG 5.X COLOFUSION STD ALP UPG Pl P06784 0.00 1.00 0.00 0.00 0.00 0.00 USO 1.00
65197080AC02AOO ADOBE CLPG 5.X ACROBAT STD 11 MP SOPK LV P06784 0.00 1.00 0.00 0 .00 0.00 0.00 USO 1.00
65225285AC02AOO ADOBE CLPG 5.X PREMIERE ELEM 12 MLP LICU P06784 0.00 4.00 0.00 0.00 0.00 0.00 USO 1.00
65193872AC02A12 ADOBE CLPG 5.X PREMIERE ELEM MLP UPG PLA P06784 0.00 4 .00 0.00 0.00 0.00 0.00 USO 1.00
090NMPRMMNT1 NETMOTION MOBILITY XE MP PREMIUM SW MNT P06493 0.00 1.00 0.00 0.00 0.00 0 .00 USO 1.00
E060KLL IBM COGNOS BUSINESS INTELLIGENCE NON PRO P01204 0.00 200.00 0.00 0.00 0 .00 0 .00 USO 1.00
E060QLL IBM COGNOS BUSINESS INTELLIGENCE ADMINIS P01204 0.00 3 .00 0.00 0.00 0 .00 0 .00 USO 1.00
E060TLL IBM COGNOS BUSINESS INTELLIGENCE PROFESS P01204 0.00 1.00 0.00 0 .00 0.00 0.00 USO 1.00
E060WLL IBM COGNOS BUSINESS INTELLIGENCE PROFESS P01204 0.00 20.00 0.00 0 .00 0 .00 0.00 USO 1.00
E060ZLL IBM COGNOS BUSINESS INTELLIGENCE SW ADV P01204 0.00 2 5.00 0.00 0.00 0 .00 0.00 USO 1.00
E060ZLL IBM COGNOS BUSINESS INTELLIGENCE SW ADV P01204 0.00 30.00 0.00 0.00 0.00 0.00 USD 1.00
Soltware License Co~ummary
For Period 01-01·20 1•24•2015 • 0
Manufac:turvr Product Description Enrollment Number Vendor Maller Pool Description Invoiced Quanllly Total Sales Currency Points Total Points
Adobe Systems ADOBE CLPG 5.X ACROBAT PRO MLP RNW 1YR·1 4400000000 4444444444 CLPG l2 RENEWAL ANLPMT MO 1·3(12) 182.00 0.00 USO 100.0 18,200.00
Adobo Systems ADOBE CLPG 5.X ACROBAT STD MP RNW 1YR-12 4400000000 4444444444 CLPG l2 RENEWAL ANLPMT MO 1-3(12) 266.00 0.00 USO 70.0 18,620.00
Adobe Systems ADOBE CLPG 5.X CAPTIVATE MLP MPROVED UP 4400000000 4444444444 CLPG L2 RENEWAL ANLPMT MO 1-3(12) 14,00 0.00 USO 200.0 2,800.00
Adobe Systems ADOBE CLPG 5.X COLDFUSION STD ALP RNW 2 4400000000 4444444444 CLPG L2 RENEWAL ANLPMT MO 1-3(12) 1.00 0.00 USO 375.0 375.00
Adobe Systems ADOBE CLPG 5,X PHOTOSHOP ELEM MLP RNW 1Y 4400000000 4444444444 CLPG l2 RENEWAL ANLPMT MO 1-3(12) '1.00 0.00 USO 40.0 440.00
Adobe Systems ADOBE CLPG 5.X PREMIERE ELEM MLP RNW 1YR 4400000000 4444444444 CLPG l2 RENEWAL ANLPMT MO 1·3(12) 4.00 0.00 USO 40.0 160.00
Adobe Systems ADOBE CLPG 5.X ROBOHELP OFFICE MP IMPROV 4400000000 4444444444 CLPG l2 RENEWAL ANLPMT MO 1-3(12) 2.00 0.00 USO 200.0 400.00
IBM IBM COGNOS BENT PANNING TM1 CONTRIBUTOR 3333333 111111 PPA MAINTENANCE RENEWAL LVL-GOV (12MO} 99.00 0.00 USO 208 205.92
IBM IBM COGNOS BENT PANNING TM1 MOD AUTH USE 3333333 111111 PPA MAINTENANCE RENEWAL LVL-GOV (12MO) 7.00 0.00 USO 14.4 100.80
IBM IBM COGNOS ANALYTICS SVR PVU SW SNS RNW 3333333 111111 PPA MAINTENANCE RENEWAL LVL-GOV (12MO) 280.00 0.00 USO 0 2 56.00
IBM IBM COGNOS EXECUTIVE VIEWER SVR PA ANNL 3333333 111111 PPA MAINTENANCE RENEWAL LVL-GOV (12MO) 92.00 0 .00 USO 089 81.88
IBM IBM COGNOS EXECUTIVE VIEWER SVR PVU ANNL 3333333 111111 PPA MAINTENANCE RENEWAL LVL-GOV (12MO) 140.00 0 .00 USO 0.1 14.00
IBM IBM ELA COGNOS BENT PANNING TM1 CONTRlllU 3333333 111111 PPA MAINTENANCE RENEWAL LVL-GOV (12MO) 140.00 0 .00 USO 0 .1 14.00
Microsoft MS EA BING MAPS KNOWN USER MONTHLY SUB P 8888888 01EOOOOO CCDBW 8148991 MNTHLYSUB AT SIGNING 100.00 0 .00 USO 00 0.00
Microsoft MS EA BING$ MAPS ENT PLATFORM MONTHLY SU 8888888 01EOOOOO CCDBW 8148991 MNTHL YSUB AT SIGNING 1,00 0 .00 USO 00 0 .00
Microsoft MS EA ECAL BRIDGE FOR OFFICE 365 UC/SA 8888888 01EOOOOO CCOBW 8148991 LSA 2YRS REM 1.00 0.00 USO 00 0.00
Microsoft MS EA ENT CAL UC/SA PLATFORM USER CAL W 8888888 01EOOODO -260.00 0.00 USO
Microsoll MS EA ENT CAL UC/SA PLATFORM USER CAL W 8888888 01EOOOOO CCDBW 8148991 TU YR1 305.00 0.00 USO 00 0.00
Microsoft MS EA ENT CAL SA PLATFORM USER CAL W/SVC 8888888 01EOOOOO CCDBW 8148991 SAAT SIGN NG 1,394.00 0.00 USO 00 0.00
Microsofl MS EA EXCHANGE ONLINE PLAN 1G SHRDSVR MO 8888888 01EOOOOO CCDBW 8148991 EXCHOLS PRO 10MO 300.00 0.00 USO 00 0.00
Microsoft MS EA EXCHANGE ONLINE PLAN 2 GOV SHROSVR 8888888 01EOOOOO -185.00 0.00 USO
Microsoft MS EA EXCHANGE ONLINE PLAN 2 GOV SHROSVR 8888888 01EOOOOO CCDBW 8148991 EXCH sues 12MO 215.00 0.00 USO 00 0.00
Microsoft MS EA EXCHANGE SERVER ENT SA ALL LANG 8888888 01EOOOOO CCOBW 8148991 SA AT SIGN NG 3 .00 0.00 USO 00 0 .00
M,crosofl MS EA EXCHANGE SERVER SA ALL LANG 8888888 01EOOOOO CCOBW 8148991 SA AT SIGN NG 1.00 0.00 USO 00 0 .00
Microsoft MS EA L YNC SERVER SA ALL LANG 8888888 01EOOOOO CCDBW 8148991 SA AT SIGN NG 1.00 0.00 USO 00 0.00
Microsoft MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB 8888888 01EDOOOO -260.00 0.00 USO
Microsoft MS EA OFFICE 365 GOV E3 SHROSVR MON SUB 8888888 D1EOOOOO CCDBW 8148991 MNTHLYSUB AT SIGNING 1,394.00 0.00 USO 00 0 .00
Microsolt MS EA OFFICE 365 GOV El SHRDSVR MON SUB 8888888 01EOOOOO CCOBW 8148991 0365 12MO 260.00 0.00 USO 00 0.00
Microsoft MS EA OFFICE 365 GOV E3 SHRDSVR MON SUB 8888888 01EOOOOO CCDBW 8148991 0365 PRO 10MO 45.00 0.00 USO 00 0.00
Microsoll MS EA OFFICE 365 PLAN G3 SHARED SERVER M 8888888 01EOOOOO CCDBW 8148991 0365 PRO 10MO 1.00 0.00 USO 00 0.00
MiCfDSOlt MS EA OFFICE PRO PLUS 32 BIT W N LIC/SA 8888888 D1EOOOOO -4.00 0.00 USO
MiCfDSolt MS EA OFFICE PRO PLUS 32 BIT W N LIC/SA 8888888 01EOOOOO ccoew 8148991 TU vR1 4.00 0.00 USO 00 0.00
MiCfDSolt MS EA OFFICE PRO PLUS 32 BIT W N SA PLAT 8888888 01EOOOOO CCDBW 8148991 SAAT SIGN NG 1,650.00 0.00 USO 00 0 .00
Microsoft MS EA PROJECT 32 BIT WIN SA ALL LANG 8888888 01EOOOOO CCDBW 8148991 SAAT SIGN NG 100.00 0.00 USO 00 0.00
M1Cf0Sofl MS EA PROJECT PRO 32 BIT WIN SA All LANG 8888888 01EOOOOO CCDBW 8148991 SAAT SIGN NG 67.00 0.00 USO 00 0.00
MiCfDSofl MS EA PROJECT SERVER 32 BIT WIN SA ALL L 8888888 01EOOOOO CCDBW 8148991 SAAT SIGN NG 1.00 0.00 USO 00 0.00
Microse>lt MS EA PROJECT SERVER 32 BIT WIN SA DEVIC 8888888 01EOOOOO CCDBW 8148991 SAAT SIGN NG 10.00 0.00 USO 00 0.00
M,crosolt MS EA SHAREPOINT SERVER WNT SA All LANG 8888888 01EOOOC>O CCDBW 8148991 SA AT SIGN NG 5.00 0 .00 USO 00 0.00
i, 0 •
Top Manufacturer Summary
For Period: 01-01-2015 thru 11-24-2015
Manufacturer Invoiced Quantity Total Sales Currency
Adobe Systems 514.00 32,736.69 USO
Apple 22.00 12,660.22 USO
Belkin Components 1.00 313.91 USD
IBM 758.00 80,558.59 USD
lnbit 1.00 3,392.87 USO
Microsoft 7,678.00 923,156.26 USO
NelMolion Wireless 1.00 13,846.70 USD
Nuance Communicalions 231.00 6,538.74 USD
SAP 1.00 357.97 USD
Symantec 3,766.00 32,707.95 USO
TechSmilh 3.00 102.63 USO
VMware 3.00 372.99 USD
0 -•
Total Sales by Year and Month
For Period: 01-01-2015 thru 11-24-2015
Year Month Invoiced Quantity Total Sales Currency
2015 January 129.00 16,084.19 us □
2015 February 1.00 408.41 us □
2015 March 1,021.00 274,079.55 us □
2015 April 7,087.00 667,125.08 us □
2015 May 347.00 9,695.55 USO
2015 June 1.00 1.952.88 USO
2015 July 490.00 83,704.91 USO
2015 August 108.00 8,203.25 USO
2015 September 3,763.00 32,350.47 USO
2015 October 1.00 268.15 USO
2015 November 31.00 12,873.08 USO
•
NEW ACCOUNT IMPLEMENTATION QUESTIONNAIRE
Table of Contents:
1 . Account Information
2. Purchasing Organization
3. Contacts/ Authorized Buyers
4. Procurement Information
5. Freight Information
6. Return Merchandise Authorizations
7. Finance Information
s. Insight.com
\J~ ~
~(j
~
9. eCommerce Solutions ~~
10. Client Reeorts ~
11. Volume License Agreem~
12. License Proofs @
13. Additional Info a o
~ ~~
•
1-Account Information
r
I
Account Name:
Date Completed:
Form Completed by:
Phone Number:
E-mail Address:
Who is your Parent
Comoanv?
How many PC's do you
have?
l_ Do you have any LJ Yes • please provide a list with names and locations
subsidiaries? D No
Is this client reselling to a □ Yes
public sector entity? (Defined
as a government or education □ No, please see next question
entitiy that recevies
overnment fundin
Will the invoices for this cleint Yes
be funded by a public sector No, please see next question
enti
Is this account going to be Yes
used to support a government No, please see next question
-rime contract?
Is this client currently an Yes
enterprise client or being No
handled by an enterprise Client
Solutions Executive?_
Does or will this client have an Yes
EA that will be tied in □ No
S base CMD?
Will the client be linked to a Yes
lobal mana ed hierarch ? No
Is this a Microsoft SPLA Yes
purchasing client? D No
t i Page
•
•
2-Purchasing Organization
Please describe your procurement process:
Do all locations follow the
same rules/methods for
purchasing software or does
each site have their own
methods for purchasing?
Approximately how many
orders will be processed
daily?
D Yes, Purchasing is centralized thru one location
D No, Purchasing is not centralized
If you have a decentralized purchasing dept, please
provide the contacts at your alternate sites so Insight
can contact them to conduct an independent account
take on
Yes
Will the client utilize a D No
procurement contract?
Back to Top
2 1Page
•
3-Contacts/ Authorized Buyers
Please list all main contacts here for your site. Indicate if any are Authorized Buyers:
An authorized buyer is defined as the only contact that Insight can process an
order from.
Contact Title Authorized Phone/Fax# Email
Name Buyer
□ I F.
0 No
□Yes P.
□No F.
U Yes P.
I □No F.
I
□Yes P.
0 No F.
LJ Yes P.
□No F.
LJ Yes P.
□No F.
Back to Top
3I Page
4-Procurement Information
What is your main Shipping
Address?
Are there any other addresses,
which will be used for shipping
purposes?
What are your invoicing addresses?
What is your standard method of
payment?
Please provide a sample of what
the Purchase Order Number will
a ear
If using a Pro Card, please specify
the type of card (AMEX, VISA,
MASTER) and any information
which we must capture for the Pro
card (Amax 4x40 field)
How will orders be placed with
Insight ?
Please check al/ that apply:
Do you require specific reporting
fields?
INSIGHT offers Smarttracker fields In
our ordering system, which will allow
INSIGHT to capture additional data as
required by your company. This field Is
not used to capture a Purchase Order,
but can be utlllzed to capture
Information such as a Dept Number or a
Cost Canter. By utlllzlng this field,
INSIGHT can provide you with reports
based on this data.
Will this field be mandatory or
optional?
What should this field be named?
Exam les Include: C_o_St Center De t #
What character length is required?
The maximum characters allowed are
20. Please provide an example of what
this fleld wlll look like.
Is this required at the Header Level
or the Item Level
Yes
□No D Will provide later
If yes, please provide in the Additional
Information Field located at the end of this
uestionnaire
Purchase Order
Credi Procurement Card
Web
Phone
Fax
E-mail
Yes
0 No
D Will provide later
Mandatory
D O tional
Header
Item Level
Back to Top
41 Page
•
5-Freight Information
I □ UPS Ground Please indicate your standard D UPS 2nd Day
shipping meth0d· D UPS Overnight Delivery
6-Return Merchandise Authorizations*
Who is authorized to process a
request for a return
merchandise authorization?
Are there any limitations to
Insight processing a reorder?
* Returns are subject to Manufactuer/Publisher Guidelines
S I Page
7-Finance Information
Please provide a contact in your
Accounts Payables Dept for
invoice reconciliation
Do any locations have Tax
Exempt Status? Any location which
is tax exempt must submit a current
tax exempt certificate, otherwise
these site will be charged any
applicable taxes
Are you interested in Monthly
Billing*?
Monthly Billing is only available to
those who meet INSIGHT eligibility
re uirements._
What Payment Terms are your
Purchase Orders issued in?
Credit Application Needed?
Name:
Phone:
Fax:
E-mail:
Will rovide later
□Yes
□No D Will provide later
Net 30
D Other. Please S
Yes
□No
Please note Insight Standard Terms are Net 30.
Insight cannot accept any non Net 30 Purchase Orders unless prior approva l has been granted.
Back to Tap
6 IPage
•
8-!PS.Insight.com
What is IPS.lnsight.com? It is a customized electron ic website offered to our clients at
no additi o nal charge. !PS.Insight.com is a robust, end -to-end, online procurement tool
designed to help our clients efficiently acquire and manage their software assets. This
website i s i nterfaced directly with contract information maintained in Insight order
management infrastructure, allowing user access to Client -specific pricing catalogs.
!PS.Insight.com features live ordering, order confirmat ions, order status, UPS/FedEx
Tracking, Purchase Activity Reporting, and electronic invoices.
□Yes Would you like a customized
Insight.com Website created for D No. If no, proceed to the next section.
_ our com an user?
Will you be using Insight.com
for order lacement?
Will you be using Insight.com to
process your purchase
orders credit card orders?
If using a credit card, please
specify what type of card you
will be usin
Who should we send your EC
Registration Key to?
9-eCommerce Solutions:
Will you be placing orders via or
Yes
0 No Proceed to uestion #3
Purchase Order
D Credit card
D American Express
D Visa
· Mastercard
any eCommerce solution? □ Yes
We offer ARIBA, EDI and can work with D No
ou on most other eCommerce solutions
EDI
If yes: Which solution does your D ARIBA
company prefer? D Other;
7 1Page
•
•
10-Client Reports
Insight can provide you with the following reports via our electronic commerce website:
-----
Standard Reports
Ad-Hoc Detail by Overall Sales Purchase Purchase Purchase Top
Report Account w/ History Activity Detail Summary by summary by Manufacturer
Customer PO RPnnrt Shlnnlno Account Summarv
Product Totals Software Total Sales By Open Order Invoice by Account& License Software
Report Summary ShlpplnQ Contract Location Detail Data Year and
Location SummaN Month
Purchase Product Totals Software Software Summary by Invoiced by Snapshot Purchase Summary by Renewal Items Orders Summary by Manufacturer
Purchased .. Manufacturer Manufacturer N_a_m e Report
If you are Interested in recei ving these reports, please i ndicate you wish to have a
customized website created for you. By using Insight.com to ob t ain purchase activity
reports, you will have access to this information 24 hours a day/7days a week. If you wish
Insight to generate reports for you and send to you on a scheduled basis, please place a
check box underneath each report you would like to receive .
Back to Top
B l Page
•
•
•
11-Volume License Agreements
□Yes
□No
Do you have Volume License If yes, please provide details
Agreements which you will transfer to
Insight?
Yes
□No
Do you have any other contracts or If yes, please provide details
service agreements which you will
transfer to Insight?
Do they require Insight to manage
maintenance, renewal, or warranty
information for rior urchases?
Are all locations ( domestic &
international) eligible to purchase off
these license a reements?
Would you like to have a letter of
agency?
A letter of agency Is letter, which Insight will
provide any vendor to show that you have
chosen to Insight as your procurement agent.
12-License Proofs
□Yes
□No
□Yes
□No
Yes
□No
If you indicate yes, a template will be
sent to you . Please complete on company
letterhead and send via fax to number
given by Account Representative.
Do you want to receive License Proofs?
Ucense proofs are certificates sent by Insight D Yes
which serve as proof of ownership when a D No
license roduct Is ordered
Yes -Send to End Users
Should they be sent to End users or a D No_ Send to the following
single contact*? contact person:
Back To Top
9I Page
• 13-Additional Information
•
•
Please provide any additional information you feel is important for Insight to know to
manage your account & process your orders .
10 I Page
•
•
•
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Va l ue-Added Reseller (SVAR) Services
2.0 Per Section 3.1.3, the SVAR shall Develop and Maintain Website. Describe the website to be
established for a state. Address that website's functionalities or special features. You may
supplement this response with illustrative screen prints (no more than 10) from one of your company's
existing websites. Taking into account the requirements of Section 3.1.3, address at a minimum:
This document serves to supplement the details provided in Attachment B of our response by
providing an expl anation and screenshots.
2.1 Home page appearance and information;
Webs ite tteou;page
l!B LINfad Saws I.SOC.INSIGHT\.~ I ... I.
Products v Leem Solve
DASHBOARD INSIGHT NEWS
We lcome Reponlng Admln
Insight provides comple te IT solut,ons including sales, service and d1slnbut10n of compuler
hardware software and penpherals from leading manufacturer,; as wen as complete range
of technology malll)gement services Dedicated account management learns provide the
highest level of per,;onalil:ed service and c ustomer satisfaction to corporatrons nationwide
We are your one-step source for value-added techno!ogy services as we I as huge selecbon .
great prices and fast de l very on thousands of computer producls for your business
, llnler Tratlong
, ProduclCompan,
Support
' H.-i
• C<>l\1111:IUS
Terms & CondlUons
• Tem,s or Sate • Products
, Terms or Sale -Servlcet
, ReltanPolicy
• Termsotu.e
' PrMtc y Policy
A ce cunt Tools
Welcome
Campany Slandlnll
A(cDl#llT.am
Cuatomet Ooclanenta
M)' ~re Llce!IH Agtffmontl
Account Management
Order TracldngJHillcly
lnwce Hi11<>ry
Quote Hlslory
Saved Cam/OldetTen"C)IIIN
Reoon1
l'roclucl Center
Product~
Displayed ts the homepage that comes standard on all lps.lnslght.com a-procurement mimagement portal
accounts. Through the Account Tools bar on the side, users have quick access to the tools available through
the portal. The homepage can be customized to display a Purchasing State's or Entity's logo, etc. and the
text can be modified as well .
December 171: 2015 Request for Proposa l Response #ADSPO16-000058 29
Addltlonal Documentation : 2 .0 We bsite 1
•
•
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.3 Product catalog (include searchable fields, products to be included, how license
information
Consolidated License Agreement View Screen
:l-i-l!J1!9 ht . Products v l earn Solva
My Software License Agreements
::J VIEW PROOUCTS FOA Sfl.fCTED AGRESIEJffS
0 ADOOCVIP
Master Agreement Number
EnroUmen1 Numter D998~999909:C9BAC C9A
Enror.ment Coun:ry US
0 NICROSOn CAMPUS EE S
Master Agreement Number T01C2222
Enrol:ment Numter 2222222
Enrot:men1 Coumy· US
C Microson Seleet Plus
M.:u:tor "9roomcat Numbor T66056£~
Enrol:ment Numter T6695oa2
Enrol:ment Coun:ry US
~nopptng I oats
• Order Tracking ' _, eompe,e
Support
• Help
• Ccnlacl I.It
EIIIKIM Dale 17•.\u!)-2013
Expiraton Date ;1•01K•99}9
View ltvets View Proauc:s
Ellecliva Date 01-Apr-201,
Exoirat0n Date ,1--Mar-2O15
v,ew levels VieN Produc:s
Effoc!rvo D~to 17 M~r WtO
Explrat0n Date :; 1•0ec•99}9
View Uvels Voe,, Proouc:s
• T .,,,.,. Of SIie -ProcMII
, renns of s,ie -Servt:es
, ~elum Paley
, Tenns ot use
• ""'-Y Palocy
NAIi~
'lJt.
Information about all of a client's volume license agreements, as well as the programs that pertain
to them, is always available. Insight's online 'My Software License Agreements' functionality helps
ensure contract-approved buying. End users can view , shop and browse products under each
license agreement. Pricing defaults to best price and defaults can be set to avoid off-contract
purchasing .
December 17, 2015 Request for Proposal Response #ADSPO16-0000S829
Additional Documentation: 2.0 Webs lte 2
•
•
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.3 Product catalog (include searchable fields, products to be included, how license
information
Product Search Function Screen
~T-[\,filght . F'roduct, v LollfTl Solvo
Narrcv: 'ro:.1r Resul'.s
m,m
AIIIN-lllfH
Ap;,nr-,ad 11.m• Cn~
soawweu:en.o..,-1 El
J.OOFF. V1P( 1;.
-llgreetNlll:I 111llJ
~•-l<ONt
CallpJ El
Sot\N1,. S.-vi:•ISu~197~
A;l\'l<:1tlon1(0'1
o,,p4.1,mg 1'65 ,.c.uu, 1:u
"aclobo 1ciob,:,r
•=••-,c.-f'J
-..... bc.,...,.,.u.t .. Go.--c:lek<le<!llcnD
D Adobe Ac,r01Ht Sta,dj;l1g CC 201:i-t:1rgra--LP-pvo-\V1r-un1vrru1 Enalflh
tA!rPart11·55257414~ I lisghl Fan11 65257•UAOOJAJO
1 ~OffNh lYPf:M!Ole
• IJ<enu,g Pog:am A:lcOe Ja..mtt i.Jc011""9
~ran,e:tion11 tJcenH .,_roora.11 HL~>
Rel:rence Met:1111(,) .,. <:ano,re Smbr
,_ci.tua
In-Stock Ony ----.l.008c(16:J
evERI.IAP COl,IPJo.tN LLCI!)
rorA.. m.-11mo11)
UolPnctRa,va
• :110117'1
51 0 • S2~t2S)
=2~ • SSC(1Zl
SSC S1a>t'>
S1Cll-~~0\7)
(:J □ /\dotze !'<!PP!! rroo; ws -"'eP•· EQu -TLP , pvo-t.1•• · Y•t!tGHI e,a..,,
Mil Pan 11 65257336>.Ell04.00 I 1,s911 Fan 11 6525733EAEOOAOO
• ~UrlwtU' Tr~~t
• Li<:ensng l'Qg:am A:IOOO vo-ume 1.,un111,g
naris«IJ011al lJl:tnH ,-rogra"Tl ttL.u,
k:m:s,altr:s"
Coen U>rlctt Pti<O
USO S11.36
ti 1hii 11901111
C"l"'n l.larl«1 Pr~•
USO 511.31
Uiii ■liifiifoiii
Ips.insight.com provides users w ith the ability to simply search on a keyword or to use the
advanced search functionality for more specific search parameters. Product search is one of the
most important functions on ips.insight.com. The catalog can be customized to include only
contract-approved software products and maintenance options. The website can provide all of
the required contract and ordering information listed in 3.1.3.3.2 of the SOW.
December 17, 2015 Request for Proposal Response #AOSPO16-00005829
Additional Documentation: 2.0 Website
3
•
•
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.3 Product catalog (include searchable fields, products to be included, how license
information
Advanced Product Search Screen
+i !r)§j ght. Products v Lgam Solw
Advanced Search
Bruwse by CltaQory
NOTEBOOKS
MEMORY
ACCESSORIES
SOFTWARE
Additional Se11ctl Opllons
DESKTOPS
POWER MANAGEMENT
CABLES
Keywonll•l •
SERVERS
NETWORKING
MONlTORS
Ot. Mir Part. I or DeKnpllonl '--------'
Price Rania•: From si==J to c=J
t.llllQory ""!All;__ ____ _.,v j
lllanuhlcturer. All
Mdes1one Systems AIS
IDNU) (CNS) KURZWE IL EDUCATION SYSTEMS
I DNUI ABLEBITS .. USE ADD-IN EXPRESS
mm
PRINTERS & SUPPLIES
STORAGE
WARRANTIES
A ..,
When the user has more specific search parameters in mind, the Advanced Search provides fields for
specifying further detail. Fields are available for one or more keywords and a price range. A drop-
down is available to select a specific category. When a category is chosen, the sub-categories
available for that category are displayed for selection. Advanced Search also provides a drop-down
menu for selecting a specific manufacturer •
December 17, 20 15 Request for Proposal Response #ADSPO16-00005829
Additional Documentation: 2.0 We bsite
4
•
•
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.3 Product catalog (include searchable fields, products to be included, how license
information
Product Compare
El Em.all This Page
im, Vlew Pnntal>le Page
"l View Produc:t Compart Ust
General
Stocll SI.Illus
MfrPmtf
Manu!acturer
~Media
Languaoe
P70duct Type
Ucenr.ln11
License~
Product Compare Screen
Add Mir Part#: -'-------' .
■
Slandanl0C2015
Adobe Acrooat Standard DC 2015 • media
Open Market Prite
USD S17.36
eau ror Ava1at111,r1
65257(14ADOIIAOO
ADOBE
C:ea!Mly appllcam,. desktop IXlbllshlng
O'IID-ROM
lJn~I EngliSII
■
PraOC 2015
Adobe Acrooat Pro oc 2015 -media
ai,en Malka! Prlee ·
usoS17.J1
652573:w.EOOADO
ADOBE
cniatMtv aoolleatiOn • dtslctoo oub!slllng
~OM
Universal English
MacOS
Media
Academlt V0UTMI
Lke11$1fl0 Program
Sylttm Requl,-entl
Ad0lle varume Ucensu,g Transactional Ucense
Program (TU')
Allobe Volume Licensing Transacbonal Ucellff
Program ITLP)
The user also has the ability to compare up to ten (10) products. Products can be selected by
clicking on the check-box for that product. The products selected can be compared i mmediately as
they are added to the compare list, or just added to the list for comparison after other products are
selected. Individual products or all products can also be removed from the compare list with a click
of a button. When the compare button is cl icked, the selected products are displayed side-by-side,
comparing such elements as price, stock status, and manufacturer, along with more specific
environmental, connectivity, warranty and other relevant characteristics.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Additional Documentat i on : 2 .0 Website
5
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2 .3 Product catalog (include searchable fields , products to be included, how license
information
Narrow Your Results
Narrow By Keyword
fitMriil
ApPfOYed Item•
Price Search by Contract
Products v Learn
Displaying 200 results ror:
"cisco meraki"
..-:, Add to Product Center {?I
Solve
• Add to Compare Lisi .. Comp11re Selected Items
0 Cisco Merak! MX100 ·Firewall • GlgE • 1U • rack-moun table
Approved nems Only
Category 13 Avallable Contracts
Apptications(91)
Repeaters/Transceivers(~)
Hubs/Swrtchesn 9)
Network Devices ( 17)
Power Protection/System Batteries
(17)
More cn01Ces
Stock Statul
rn.S!Ock Only
u ..... ,..,..11,rara
3196.80 @ STATE OF TEXAS DIR-CISCO AGENT-BRANDED
EQ UIPMENT & SERVICES
3499.22 0 U S COMMUNITIES IT PRODUCTS & SERVICES
3594.75 O Open Market Pnce
1-iri·ii-FhMlii 1Cl
II COmpare Similar
WebGroup B
So
/4
During the product search process, users will have the ability to see pricing for any contract that is
tagged to their user account in Insight's ERP System . This feature can be customized to show only
NASPO ValuePoint SVAR contract pricing.
December 17, 20 15 Request for Proposal Response #ADSPO16~00005829
Addltlonal Documentation: 2 .0 We bsite
6
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.3 Product catalog (include searchable fields, products to be included, how license
information
Shopping Cart Screen
:!-t. Insight. --Products v Lea rn Solve
btCUd 3111 5"
lllNE LEVEL DETAILS SHIP, BlLL & PAY PLACE ORDER
Please reY1ew 1ne col'l'.8nts of your cart btlOw to er:swe you, order 1$ 1orrec;t 11 you remove or ch.nge the wantItIes )fan 11am, c l•tk 1na u paate Cart Dutton tor a new
~UtlDtal II 10\J are 1.-,sneo $1lCPPlng, tll;k ChetkDUI
COtmNUE SHOPPING v >t ORDER UTILITIES
II ln•IOhl Pan# ilP L<Mp!l,>n --IJntt Pl1r<! EiMHli
Conlntct : Open Mal1Ce!
,C 65257414ADOlAOO 65257,14AOOOAOO Adobe A<rot,;,t stnlanl DC 2015 -Media
ManufjK)lrer Regulrem8(Jts f~lm<l>
,C V5KG3-X-XXOJ.N VEKG3-X-XXOQ.N Wel>sen58 V!iOOO OJ -sacurlly Al)pllanct
l3Qulcll Shop
Md il!ms to yc:ur cart otac kly
Separate Dari
numl>ers tiv comma .
~ Slllpplna EsllmalDr
Enter a z,o I PD!t;il CO<le :o estunale ShlPlllno costs
Attual Sh,pp,no casts will be app1,ea
aunng :hetkOUI.
o l ... :i __ __. U..0S17 36 C'W S34 72
0 11 USOS6,826.48 USC $6,826 48
■M•P j-jj SUbtotal Bel'llnl Taxes uso ..,.,,.20
lll~EaUmitltt
Total. uso se,aauo
Uff r:t<!llll
Not ready to 1heckou17 Save thne items
lor lole•
Save As A Quote
save can Contents
save As An Ora&r 1 empl.ate
Upon adding products to a shopping cart, users will have the option to either continue shopping,
checkout (if their permissions allow it), or save the cart as a quote. Users can still make changes to
quantities on the shopping cart checkout screen by editing the Quantity amount. Insight has added
personalized purchasing tools to create time savings and decrease order time. Users can save the
cart contents for further orders or save the cart as an order template.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Additional Documentation: 2,0 Website 7
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.3 Product catalog (include searchable fields, products to be included , how license
information
Ship. Bill & Pav Function
it !!)~jg ht Products -Learn Solve
CAAl LINE ~l OETAU PUICEORllER
SHIP . BILL & PAY
PINN~ lm;nr.a'!IQn ~ on lh1 oa,;-_. nCIII bl uV9d: ~• )'Cl.I prOCftd to REV\EWOROER •o.---
~
COll11JIIJE SIIOPl'IIIO ;,<; OIUlER uruTIES
Onlerl'l.ced~:
........
"'°""""""'°'"' E .....
Additional Order Information
Shipping Information
~-·
Adilhtl t 1
-...2
lou1iolll0.
CltJ· _,_.
-----------
~ '1Wo&..Jta,,.Z. ADDPG:"S-lla
tns.,g1:tv.-10i; :,ooi
IICO S HAAL AVE
TiolP'E
AZ Z,,/PostalC-: • t~!~l,S
us
us., 1
us,,~===:
Billing & Payment Information
=AVAI..AIIIZA:lOllt= I
~g~,O
ChooM&C&<TIO<
'!I Gn>.n!UWS117l O :o.,uws:0:1
0 t;o,a o.-, PM UW "° l4 0 ,...., 0.,""' USll me•
I-0r a,oo,. -o_. . .., I ~t-
!ii'J (#,Im,.., ...... -··--.. _
Checking out on lps.lnslght.com can be as standardized or customized as a client wants It to
be. Both Shipping and Bl lllng lnformaUon can be stored In the system as standard,
reoccurring Information or new Information can be entered. The prtvacy and securtty features
the portal Includes allow users to securely store and maintain procurement card Information.
December 17, 20 15 Request for Proposal Response #ADSPO16 -0000S829
Additional Docum entation: 2 ,0 Website 8
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Seivices
2.3 Product catalog (include searchable fields. products to be included, how license
information
Reporting Function
:1-T-LIJ~jght. Products v L.eam
Reports
Run or Schedule a ne w report
• SoftwaleSummaryR~
S0!:'•1are Deta~ OT.I
~re License Contract SUIIVNI'/
SO!:'Nare Renewal Reoor1
, lnvetr.0r/ RepallS
• Slilncl,lll RtpallS
lnvoote Summar-(
lnvor;eo Oilier.;
Oll4!n Oroen Rtl)()f1
onier conr,rma::cn
Overall Sales His:cr;,
Produc:t Totals by Ac count anel Sh00ing Loca:ion
PlllCluc:I Type Summary by Manufatlurer
Purthase AclMT( Oeta1 Report
P!Jttnase Summar/ by Account
Purtnase Summary by Item Purtnaseo
P!Jttnase Summary by Manufacturer
PurcllaSe Summary by Snipping Lota110n
Q
Repolllng Management
v ,ew SamQte RepottS E1panG All
Ips.lnslght.com makes reporting quick and easy, giving cllent's greater visibility Into their IT spend. The
reporting tool cab be accessed directly from the Homepage. standard, Ad Hoc, and Custom Reporting can
be run via the reporting tool. Insight's customized reports allow users to select the data fields and the date
filter, and then qulcldy run the report for Immediate review. Users can also save the ad hoc report as a
template to run each month or as needed without recreating a new report. For speclal reporting needs, the
cllent's dedicated Account Executive can work with you to create the report you need and we'll post the
report to your lps.lnslght.com custom welcome page for avallablllty according to user permissions.
December 17, 2015 Request for Proposal Response #ADSPO16 -00005829
Additional Documentation: 2.0 Webs ,te 9
•
Insight RFP Response
NASPO VALUEPOINT ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Ips.insight.com -A Website You Can Depend On
• Ips.insight.com went live in 1995 and currently we have approximately 14,000 active U.S.
web clients.
• 12,000 visitors per day with over 26,000 orders placed monthly.
• Insight started B2B integrations in 1999.
• 250 Active EDI and eProcurement (B2B) integration clients/implementations.
• Currently Insight has approximately 15 clients on the Oracle i-Procurement tool (globally).
• Our dedicated eServices team has skilled specialists who have working knowledge in
several procurement systems.
• A dedicated Project Manager will be assigned to work side by side with you to ensure a
smooth and successful integration .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Additional Documentation: 2.0 Website 10
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
ATTACHMENT B TABLE OF CONTENTS
ATTACHMENT B: RESPONSE TO SCOPE OF WORK -METHODOLOGY ....................................................... 1
1. Offeror shall describe its overall approach to providing solicited services ........................... 1
2. Per Section 3.1.3, the SVAR shall develop and maintain website ...................................... 2
2.1 Home page appearance and information ................................................................................... 2
2.2 Online tutorials ..................................................................................................................... 2
2.3 Product catalog ..................................................................................................................... 3
2.4 Links' ................................................................................................................................... 4
2.5 Downloadable standard reports. Include: ................................................................................. 5
2.6 How website is monitored, kept current and accurate ................................................................ 6
3. Describe your company's method for tracking software licenses ....................................... 7
3.1 The standard sort-able data fields established for these records .................................................. 8
3.2 The information tracked on behalf of Participating States ........................................................... 8
3.3 How reminders of significant dates or volume plateaus are triggered ........................................... 8
4. Describe your company's method of ensuring a Participating State receives documentation of
proof of licenses that can be provided to requestors .................................................................. 9
4.1 Describe process for providing Proof of License to a buyer. Provide a sample ................................ 9
4.2 Explain method of retaining back-up copies of Proof of License ................................................... 9
4.3 Describe how your Company partners with a State to demonstrate accuracy of licensing information
to a publisher (aka a "True Up") ................................................................................................... 9
5. Reports .................................................................................................................... 10
5.1 Describe standard reports which can be generated for a State. Provide Samples .......................... 10
5.2 Describe on-line, real time, reporting capabilities using established state website reports: ............ 10
5.3 Address whether your Company is able to provi de "Custom Reports" as an optional service to
Participating States, should State determine to utilize this service? ................................................. 10
6. Decribe how your company works with a State and publisher to maximize the State's value
in obtaining products and services under this contract .............................................................. 10
6 .1 Working with a State and a publisher to assist the State In managing their volume or enterprise
license agreements ................................................................................................................... 10
6.2 Working with a State and publisher to maximize the leverage created by the total sales volume from
a State and its cooperative partners to e nsure best value to all State's ............................................ 11
6.3 Working with a publisher to maximize the leverage created by the total sales volume overall
resulting from this contract ........................................................................................................ 12
6.4 Working with State and publisher to obtain the best quote on a high volume purchase ................. 12
6.5 Hyour Company uses historical purchase information to provide targeted assistance .................... 13
6.6 How maintenance support is to be made available ................................................................... 13
6. 7 Describe how training regarding the installation of products and use of products will be made
available and how to obtain best value from it .............................................................................. 14
7. A significant aspet of this service is to be Value-Added Services ...................................... 14
7.1 Describe how your company handles the complexities related to enterprise license agreements .... 14
7.2 Describe how your company handles transitioning a group of customers .................................... 15
7 .3 Describe the training available regarding the use of this contract and how to obtain best value from
It, other than on-line tutorials ..... , ............................................................................................... 16
7.4 Explain what unique Value•Added services your Company will make available under a resultant
contract. State whether they are to be provided at no cost. If there are costs, identify these costs on the
applicable Pricing Sheet in the Cost Section .................................................................................. 17
8. Explain how your company will : .................................................................................. 18
8.1 Retain publisher certification levels and improve on them ......................................................... 18
8 .2 Work to reduce costs to obtain publisher products? ................................................................. 19
8.3 How does your Company respond to customer complaints and service issu es? ............................ 20
8.4 What is your Company's escalation process? ........................................................................... 21
9. Problem Resolution ................................................................................................... 21
10. Products Return Process ............................................................................................ 22
11. SVAR Performan ce .................................................................................................... 23
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Attachment B: Response to Scope of Work -Methodology
1. Offeror shall describe its overall approach to providing solicited services. Include how Offeror
plans to meet or exceed requirements of the Scope of Work and Terms and Conditions.
Insight Response: Insight has carefully read the Scope of Work provided in the RFP and
we are confident in our ability to exceed the requirements. Insight approaches opportunities
to provide solicited services by assigning teams of specialists whose experience and
knowledge of government contracts allow them to develop complete solutions to support
the entire lifespan of your IT assets.
We understand that operational functionality is a critical component to the success of
contracts for any organization similar to NASPO ValuePoint. As a result, we have created
back office teams dedicated to each aspect of public sector contracts, including-but not
limited to-compliance, credit, invoicing, procurement and publisher paperwork.
As Insight Public Sector is entirely focused on providing IT solutions to public sector clients,
we have the resources, processes, and flexibility to provide all levels of government and
education clients with equal benefits and attention. We leverage the same tools and cost-
saving techniques that utilize economies of scale, which allows us to provide consistent
levels of service to large and small participants alike. Furthermore, we understand that
budgets represent taxpayer money, and that the responsibilities of procurement and
respecting publisher compliancy rules are more heavily weighted as a public sector
participant than in a commercial environment. Insight's compliance team assures you meet
these commitments .
Experience has taught us that certain segments of our public sector client base require
specialized procurement options. Our approach is to ensure that each client receives the
individual attention they need; as a result, Insight has divided our resources into vertical
segments to match each client (e.g., state, local, and education). This organizational
structure ensures each vertical receives maximum support from Insight Public Sector
("IPS") resources who understand the specific needs of each vertical.
Insight utilizes eCommerce tools to help our clients reduce cost, increase operational
efficiency, eliminate errors, and control rogue purchases. Tools such as our web portal,
built-in workflow, on-demand reporting, and license proofs provide equal service levels and
cost-saving opportunities regardless of the size of the contract participant, as all of our tools
are scalable to size. Our eCommerce solutions provide an easy and effective way for us to
keep our clients up-to-date with technological changes.
Although operational functionality and eCommerce are critical components of our approach
to providing solicited services, the most important component of Insight's overall approach
to this contract is our people. We are proud of the depth of experience and knowledge we
make available to Participating States ("States") and Purchasing Entities ("Entities") through
our account teams. Each employee at Insight either supports clients directly, or supports
someone else who does; we are all equally committed to your satisfaction and success.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 1
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2. Per Section 3.1.3, the SVAR shall Develop and Maintain Website. Describe the website to be
established for a state. Address that website's functionalities or special features. You may
supplement this response with illustrative screen prints (no more than 10) from one of your
company's existing websites. Taking into account the requirements of Section 3.1.3, address
at a minimum:
Insight Response: Insight confirms that we are able to perform all of the requirements listed in
the SOW, section 3.1.3. Within two weeks of executing the Participating Addendum, Insight's
eCommerce team will set up a customizable web portal that provides both purchasing flexibility
and unique self-management tools to help a State or Entity manage its IT purchasing process.
Insight's user-friendly eCommerce solution is available at no cost through the Internet and does
not require the purchase of any additional software or licenses . Insight follows guidelines for
accessibility so that our website meets or exceeds the minimum criteria for ADA (Americans with
Disabilities Act) and Section 508 compliance. Refer to Additional Documentation-2.0 Website for
screenshots of the web portal.
2.1 Home page appearance and information
Insight Response: Each State or Entity will have the ability to customize their ips.insight.com
landing page to meet the specific needs of their end user communities. The tools listed below
represent some options that are made available to authorized administrators:
• Web End-to-End Standards • Announcements/ Notifications
• Account Team Information (including • Order Tracking/ History
escalation path) • Invoice History
• Contract Numbers (MA and PA} • Quote History
• Customer Information (e.g. copy of • Saved Carts/ Order Templates
signed PA, VLAs, etc.) • Product Center
• Ordering Instructions • Product Compare
• Account Tools
Authorized administrators can easily customize the appearance of the
landing page to meet the requirements of State Governance.
Administrators can grant permission to multiple levels of users
including procurement officers with wide access, end users with
limited purchasing rights, and end users who only have viewing
rights. The landing page can trigger online workflow to multiple
levels of approvals.
Insight has won awards for
'Best Place to Purchase
Online' from Computer
Shopper, PC/Computing and
Internet Shopper.
Upon request from the State or Entity, Insight can post pertinent publisher notifications and other
industry information on the landing pages. Through Insight's Subscription Center, the State or
Entity can opt-in to receive free updates via email on the latest in technology products, services,
and business solutions, including industry best practices, topics, and trends.
2.2 Online tutorials
Insight Response: Insight provides free training on our procurement web portal. Training
ensures an understanding of the portal's features, ease of use, and how to take advantage of
custom product catalogs. This training also teaches administrators how to deploy workflow
administration tools, should that functionality be requested. Details on the training provided by
the Insight team is outlined below.
Training and Assistance: The dedicated website contains a "Portal User Guide" that can be stored
for 24x7 reference by authorized users; however, ips.insight.com is user friendly and allows for
quick and easy access and use, requiring little or no training .
December 17, 2015 Request for Proposal Response #ADSPO16 -00005829
Attachment B: Methodology 2
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Website Training: Insight's eCommerce specialists provide free training on how to take advantage
of the customized website and software catalog through both live demonstrations and web-based
training that focuses on the features that will help the organization's staff maximize the benefits of
their web experience. Live demonstrations can be recorded and a link to the recording can be
posted to the customized landing page for continuous reference . Insight's team of web support
specialists ca n be contacted to provide help over the phone or through email. Access is available
directly from the ips.insight.com site.
2.3 Product catalog (include searchable fields, products to be included , how license
information is provided)
Insight Response:
Custom Catalog: Insight's onUne portal allows each State or Entity
to have a catalog customized to specific requirements and guidelines.
The ips.insight.com product catalog has full capability of being used
as a "Punch Ou t " to an indi vidual State's or Entity's Electronic
Purchasing System.
Achieve the followlng benefits with
Insight's Custom catalog features:
✓ Enforce organlzaHon
software standards
✓ Reduce maverick spending
Advanced Search Function: Ips.inslght.com boasts a robust
advanced search functi onality which enabl es users to search products
by more specific search parameters than with a simple keyword
search. Users have the ability to search the catal og according to the
✓ Leverage buying power by
consolidating all purchasing
activities under ·one roof'
parameters out lined in section 3.1.3.4 of the SOW, and more. Enhanced features include
Keyword Search; Advanced Search; Product Menus; Search Results and Product Compare
functionalities.
The online catal og is searcha b le by State or Entity their specific Volume License Agreements
{VLAs), software publishers , product names, OEM product numbers, and software descriptions.
Insight can modify the online category according to the user's needs, and/or save users' most
frequently ordered products for efficient repeat purchasing.
Products to be Included: Per the requirements in the SOW, Insight will create a custom catalog
which includes an expansive list of pre-approved Commercial Off-the-Shelf {COTS} software
products and software maintenance. Restrictions that have been mandated through the State or
Entity will be honored and all products will be ava ilable through both the online catalog, as well
as through Insight's representatives, who can be reached by email or telephone.
Enti ties purchasing under one State w ill have access to the same current base version of the
prod uct catal og . Insight can create a custom product catalog based on the following criteria or
any combinat i on thereof:
✓ Publisher ✓ Long Description ✓ Short Description
✓ Category ✓ Price ✓ Availability
✓ SKU ✓ Model Name ✓ Technical Product Specification
Insi ght understands that the custom catalog is onl y t o display products authorized by NASPO
ValuePoint; we will not use this website to cross sell o r cross advertise any other products or
services.
Product Compare: The user also has the ability to compare up to ten ( 10} products. Products
can be selected by cli cking on the check-box for that product. When the compare button is
clicked, the selected products are displayed side-by-side, comparing such elements as price,
stock status, and manufacturer, a1ong with more speci fic environmental, connectivity, warranty
and other rel evant characteristics •
December 17, 2015 Request for Proposal Response #ADSP016-00005829
Attachment 8 : Methodology
3
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Online Quoting & Ordering: Quotes can be created,
received and accessed online 24x7. The online portal
allows users to add items to a shopping cart, save the
items as a quote, print, update, empty, or purchase the
products later. All quotes created in the system can be
converted into a PO with a single mouse click. All
product prices displayed online will be the "not-to-
exceed" product price based on the contract rate and
real-time reseller cost. Our system notifies the user that
the quote has been successfully saved and sent to the
Account Executive. Purchasing Entities can track all
quotes by individual user and they can be easily viewed
"I use the portal on a regular basis to
check on my current order status and
shipping Information. I also use the
portal to check on past quotes to do re-
orders of items that I frequently
purchase. This saves me time and I
really llke that I can go to one place to
find all this Information. The portal Is
very easy to use and Is beneficial for
my job as we do frequent purchases."
-School District IT SeNices Director
by quote number. In the event of high dollar purchases, we have made it easy for the State or
Entity to reach out directly to the public sector sales teams for offline quoting support. Quote
assistance can be requested with the click of a mouse from the contract landing page on
ips.insight.com.
The shopping cart feature on ips.insight.com is easy to use and can be customized to meet the
needs of any organization to include allowing users to provide shipping instructions dur ing the
checkout portion of the transaction. Authorized web administrators can allow users to develop
personal lists and profiles. For example, users can create frequently ordered product lists to save
search and order time or save carts for efficient repeat purchasi ng. Insight's advanced encryption
technology -protects all information supplied on Insight's website and allows users to securely
store credit card information at the individual user l evel •
Order Confirmation: Once you have placed items into your online cart, you will be invited to
check-out. After you have completed your purchase, Insight keeps you informed and up-to-date.
Our eProcurement portal provides a confirmation screen that immediately lets the user know an
order has been successfully placed. Insight is aware of the different expectations that accompany
hardware and software purchases, and so our confirmation methods are adapted to ensure you
receive the information that is most valuable to your organization based on your order type.
Each time you make a software purchase with Insight, the system will produce a confirmation of
your purchase. As there is no shippable product with most software licenses, this confirmation Is
your receipt of purchase.
Online License Proofs: Insight provides Proof-of-Purchase certificates that list the licenses
owned by program name, manufacturer part number, enrollment number, invoice number,
purchase order number, purchase date, and quantity purchased . License Proofs can be requested
for any program to account for the software licenses that have been purchased and to reconcile
that number with the licenses deployed on desktops.
2.4 Links'
Insight Response: Links found on the landing page include the following information :
Company
Standards
Order Tracking
History
December 17, 2015
Account
Team
Invoice
History
Customer
Documents (If
reauested)
My Software
License Agreements Reports Product
Center
Quote History Product Compare Saved Carts/ Order Templates
Request for Proposal Response #ADSPO16-0000S829
Attachment B: Methodology
4
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.5 Downloadable standard reports. Include:
Insight Response: Insight's customized web portal allows for SIIA certified standard reports to
be downloaded online, on-demand, and in real time as a self-service or through the State or
Entity's dedicated Account Team. Reports can be scheduled weekly, monthly, quarterly, etc. and
delivered through the web portal or email. The user's abllity to run reports is based on
permissions assigned to the user names. Only authorized
users within the State or Entity will be permitted to run
reports. Additionally, accounts are established so customers
associated with a local entity can only view and report
based on their accounts.
Any Insight report allows you to track and report on up to
57 standard "raw data" fields and up to 30 customizable
SmartTracker fields. SmartTracker is a feature in our
ordering system that provides custom tracking and
The Software & Information Industry
Association (SIIA) recognizes Insight as
meeting their strict criteria for accuracy
and completeness of our record keeping
processes. As a Premier Reseller, our
reports can be used to quickly evaluate
and daim license purchases during an
audit. Many of our competitors don't have
this recognition.
reporting on your software orders for analysis by any type of criteria. Easily allocate purchases to
specific cost centers, business units, departments, projects, and more.
States and Entities can select the data fields and the date filter, and then quickly run the report
for immediate review. Ad Hoc reports can be saved as a template to run each month or as
needed without recreating a new report. For special reporting needs, the Account Executive can
work with the State or Entity to create the reports needed and we will post the report to the
ips.insight.com custom welcome page for availability only by user permission(s}. Reports can be
created by ordering location or all locations, restrict access to reporting by location, or extend
access to reporting on all locations.
Listed below are the twenty-one standard SIIA-certified Web reports that provide online real-ti me
access to purchase history, as far back as necessary, in both summary and detailed report
formats.
Standard Reports
Ad-Hoc Detail by Overall Sales Purchase Purchase Purchase Top
Report Account w/ History Activity DetaU Summnrv by Summarv by Manufacturer
Customer PO Report Shipping Account Summary
Product Totals by Softwar e Total Sales By Open Order Invoice Account & License Software
Report Summary Shipping Co ntract Loca tion Detail Data Year and
Location Su m mary Month
Purchase Purchase Software Software Summary by Invoiced Product Totals by Snapshot Summarv by Summery by Renewal Items Orders Manufacturer Manufacturer
Purchased Manufacturer Name Report
Reports can be run one time only or scheduled to run daily, weekly, monthly, quarterly, or annually, and are
available in Microsoft Excel or .csv formats to manipulate or .pdf.
December 17, 2015 Request for Proposal Response #ADSPO16-0000SB29
Attachment B: Methodology
5
•
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
2.5.1 How information is controlled and sorted (e.g. what information LSCA can
access);
Insight Response: Information is controlled and can be viewed according to the State or Entity. If
requested, Insight can set up the LSCA with access to consolidated reporting based on this information.
All information captured at time of purchase order has full reporting capabilities. Reporting is available
at the LSCA, State, or Entity level.
Ill
Ill
Figure 1 ips.insight.com Administrative Hierarchy
2.5.2 How state Procurement Officer can obtain purchasing profile for Users and
volume in State;
Insight Response: Through hierarchical reporting, authorized users can view any purchasing profile
or retrieve consolidated reporting on-demand. Access is controlled at the LSCA, state level, and
individual participant level by designated contract web administrators. Administrators can easily
manage access rights to reports by setting authorization and/or restriction levels at the User ID Level.
2.5.3 How an individual User can obtain only their information
Insight Response: The web administrator(s) for each State or Entity controls the type of access
available for each user. Specific purchasing accounts designate the information that can be
viewed or accessed for purchasing purposes.
2.6 How website is monitored, kept current and accurate
Insight Response:
Monitored: Access to our eCommerce site is protected using the Secure Sockets Layer protocol
with real-time encryption (SSL 3.0/TLS 1.0), the industry standard for security. As such, all
HTML, graphics, and submitted form information is encrypted, including passwords. Our digital
certificates are registered with VeriSign, a trusted and recognized certificate authority. The online
account (catalog) can only be accessed with username/password or validated on pre-defined
customer-specific credentials (for integrated procurement solutions). Databases are protected by
strict firewall rules .
December 17, 2015 Request for Proposal Response #ADSPO16·00005829
Attachment B: Methodology 6
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Kept Current: The Insight-hosted web ordering tool offers 24x7x365 availability except for
routine maintenance and upgrades. Scheduled downtime occurs the second Saturday of each
month, except for December in which there is no downtime.
We also have quarterly maintenance, which is the 3rd Saturday of each quarter. Insight's
eCommerce team continuously collaborates with sales to ensure content/customizations are
updated and accurate per customer requirements. The team also provides on-going support once
the client's portal is live.
Accurate: Insight runs both automated performance test scripts as well as automated functional
test scripts on a regular basis. The performance scripts ensure website changes do not negatively
impact performance as well as ensure we improve performance with our changes. Functional test
scripts examine all areas of the site to ensure website changes do not impact functionality.
3. Describe your Company's method for tracking software licenses and ensuring that
Participating States receive timely notifications of renewals or are advised of volume
agreement opportunities or vulnerabilities, etc.
Insight Response:
Methodology for Tracking Licenses
For over 25 years Insight has served as a trusted software license consultant and provider. We
understand how important the tracking of licenses and renewals is in helping an organization control
costs and maintain compliance. We have developed a methodology that combines reporting
capabilities, tracking tools, and specialized teams to deliver a complete solution. Outlined below
are these offerings.
SIIA-Certified Reports: Insight's reports are SIIA compliant and meet all requirements to
maintain our certification. Insight provides both standard and customized reports on 57 standard
data fields and up to 30 customizable SmartTracker fields, so users can customize data even
further-streamlining PO-to-invoice reconciliation. Easily allocate purchases to specific cost
centers, business units, departments, or projects. The Software & Information Industry
Association (SIIA) recognizes Insight as meeting their strict criteria for accuracy and
completeness of our record keeping processes. Our clients can be secure knowing that our
reports can be used to quickly evaluate and claim license purchases during an audit. Many of our
competitors do not share this recognition.
License Consulting Services: Your Insight Account Team works with you and our License and
Software Specialty Teams to derive a current and ongoing licensing strategy for your software
products based upon your software portfolio and your anticipated business needs. The goal is to
reduce ongoing software spend while maintaining compliance and adequately serving the needs of
your organization.
Timely Notifications of Renewals
Renewals Team: Insight's Software Renewals Team is responsible for tracking software renewal
dates and providing comprehensive reporting to ensure that the State or Entity has time to prepare
for the renewal and any new agreement. Upcoming renewals will also be discussed by the account
team during Quarterly Business Reviews. The renewals team will work with both States and Entities
to provide renewal assistance and options for next steps.
Contract & Maintenance Services: Insight monitors our clients' volume purchasing contracts
with software publishers and, on a quarterly basis, notifies them of any approaching expiration
dates to ensure they have time to prepare for renewals and new agreements. We use our database
of customer contracts to track milestones, or current standings, in relation to our clients'
commitments, and advise them on their options for staying compliant with any forecasts. We have
tools and processes in place that allow us to track expiring enrollments, as well as contractual and
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 7
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
transactional maintenance by expiration date to help our clients stay current and legal with their
software license and maintenance agreements.
Quarterly Business Reviews
During Insight quarterly business reviews with each client, renewals and upcoming maintenance
will be discussed to ensure that State or Entities do not miss any deadlines.
3.1 The standard sort-able data fields established for these records.
Insight Response: Any Insight report allows an authorized user to track and report on 57
standard data fields (listed in the table below) and up to 30 customizable SmartTracker fields-
streamlining PO-to-invoice reconciliation. SmartTracker is a feature in our ordering system that
provides custom tracking and reporting on your orders for analysis by any type of criteria, Easily
allocate purchases to specific cost centers, business units, departments, projects, affiliates and
more. Our summary reports provide you with consolidated reporting for goods and services
provided to your organization enterprise wide.
This is the standard information that is captured during the order checkout process. The
SmartTracker fields are alphanumeric fields that must be configured to be captured during the
checkout process.
--------------
Software Detail Data Fields Available
Operations Product Sales Master
Account City Line Item No Version Agreement
Center Type Amount Number
Reporting Account Invoice Date Shipping # of Users Currency Enrollment
Parent ID State/Provi nce Countrv Number
Reporting Account Postal Manuf acturer Package Invoiced Date Enrollment Start
Parent Name Code Count ouantltv Shinned Date
Account No Account Manufactur er Package Invoiced Customer Enrollment End
Countrv Part JD Tvoe Currencv PO# Date
Product
Account Name Contact Name Insight Part ID category/ Exchange PO Re lease Mai ntenance
Sub Rate No. Start Date
Cateaorv
Account Cont act Phone Pr oduct Title Language Unit Price Order Ma intenance End
Addr ess Number Date
Account Invoice Number Product Media SRP Order Date UNSPSC Code Attention Descrlntlon
Shipping Shipping Name Shipping Shipping Shipping Shipping Shipping State/
Account No. Attention Address Address 2 Cltv Province
Shipping Postal Thirty SmartTracker Fields (for custom dat a) Code
3.2 The information tracked on behalf of Participating States.
Insight Response: The information above is available and can be tracked for all States .
3.3 How reminders of significant dates or volume plateaus are triggered. Include how your
Company, as a partner with the Participating State , communicates with the State to
ensure no deadlines are missed or opportunities unexplored.
Insight Response: Insight's Software Renewal Team has close relationships with the publishers
and is focused on aiding clients with publisher renewal s. Th is team helps our clients easil y
maintai n compliance with all licensing requirements with our software renewal process.
1. Insight gathers cl i ent renewa ls data from multipl e sources and consolidates this data into one
central, well-managed source.
2. CRM tools and systems allow the Software Renewal Team to track and review renewal data and
combine software assets from multip le orders into co-term agreements.
December 17, 2015 Request for Proposa l Response #ADSPO16-0000SB29
Attachment 8 ; Methodology
8
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
3. This team also sends renewal notifications well in advance of the coverage ending date in order
to ensure clients have ample time to prepare for renewals.
4. Software Renewal Reports and client quotes of upcoming renewals are proactively provided by
the Insight Software Renewal Team.
5. On a quarterly basis, Insight Account Executives notify the client of any approaching expiration
dates to ensure they have time to prepare for renewals and new agreements.
Insight recommends clients take advantage of Quarterly Business Reviews as a platform to
continuously assess the business relationship between Insight and the client as well as present a
summary of the client's purchasing activity over the past quarter. Findings from the Renewals
Team are presented to the client during this meeting.
4. Describe your Company's method of ensuring a Participating State receives documentation of
Proof of License that can be provided to requestors (e.g. auditors, in response to FOIA
requests, etc.)
4.1 Describe process for providing Proof of License to a buyer. Provide a sample Proof of
License.
Insight Response: Insight clients have two options for obtaining Proof of Licenses. The first
option is to contact the client's Insight sales team. When a software order is placed in Insight's
ERP system, not only does a Proof of License get sent to the buyer and any additional individuals
noted on the order, but it is also attached to the order in our system for retrieval at a later date.
Per the requirements of the SOW, all proofs are electronically filed in a secure SharePoint
location. The second method for obtaining a Proof of License is through Insight's self-service
option described in the question below. See Additional Documentation on Proof of License for an
example.
4.2 Explain method of retaining back-up copies of Proof of License. State how quickly a
duplicate copy can be provided.
Insight Response: Insight is one of the few resellers to provide license proofs online where
users can easily obtain them immediately as a self-service. Our online License Proof-of-Purchase
certificates list the licenses and organization owns by program name, manufacturer part number,
enrollment number, invoice number, purchase order number, purchase date & quantity
purchased. License Proofs can be issued for any program to help account for the software
licenses users have purchased and to reconcile that number with the licenses they have deployed
on their desktops.
In addition to the self-service option, Insight retains copies of license proofs by attaching them to
the order associated with the license in our ERP system. A duplicate copy can be provided in
under an hour after reaching out to the applicable sales team.
4.3 Describe how your Company partners with a State to demonstrate accuracy of licensing
information to a publisher (aka a "True Up").
Insight Response: We provide detailed reporting to our publishers based on the requirements
under Insight's publisher contracts. We will fulfill any requirements authorized by the State to
provide additional reporting on your behalf. It should be noted that Insight is SIIA certified for
accuracy on reporting .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 9
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
5. Reports
5.1 Describe standard reports which can be generated for a State (other than downloadable
reports addressed earlier). Provide sample reports.
Insight Response: Our reporting function is designed to generate customizable reports on-
demand utilizing data fields captured at time of PO entry. States and Entities can select fields and
the data filters to quickly run the report for immediate review. In addition, ad-hoc reports can be
saved as a template to run each month, or as needed, without recreating a new report. The
Account Executive (AE) works with clients to create any customized report.
5.2 Describe on-line, real time, reporting capabilities using established state website reports:
Insight Response: Insight recognizes that many States and Entities have established individual
reporting requirements in set multiple formats. Our systems have been designed to
accommodate such requirements. We have provided samples of our customized reports with
information redacted as evidence of our reporting capabilities.
5.2.1 Standard Reports. Provide sample reports.
5.2.2 Reports that can be generated by the LSCA.
5.2.3 Reports that can be generated by the Participating State. Provide sample
reports.
5.2.4 Reports that can be generated by the User agency. Provide sample
reports.
Insight Response: Insight can provide reporting at the hierarchical as well as the individual
operating segment, business unit or subsidiary levels for all purchases made through Insight. For
requirements 5.2.1 -5.2.4, all reporting can be generated by the LSCA either by individual
purchasing entity, state, or all agencies for complete consolidation. Sample reports are provided
in Additional Documentation 5.0 Reports.
5.3 Address whether your Company is able to provide "Custom Reports" as an optional
service to Participating States, should State determine to utilize this service? (See
Section 3: Scope of Work, 3.7.3 Custom Reports)
Insight Response: Custom reports can be created according to the LSCA, State, or Entity's
specific needs. No additional tools are required. All authorized administrators can generate
reporting on demand on any field that has been captured at time of order entry. Customized
reports are provided free of charge. Additionally, Insight can meet all reporting requirements,
should a State or Entity have a specific reporting template they require.
6. Describe how your Company works with a State and publisher to maximize the State's value in
obtaining products and services under this contract. Description is to address, but is not limited
to, the following:
6.1 Working with a State and a publisher to assist the State in managing their volume or
enterprise license agreements
Insight Response: One of Insight's core competencies is software licensing consulting. Our
expertise allows us to maximize a State or Entity's ROI when faced with the complexity, options,
and sheer number of available publishers. Account Teams are required to hold certifications from
our major publishers in keeping with their role(s). For example, Microsoft and Adobe Licensing
Consultants hold the highest certifications that Microsoft and Adobe offer. The benefit to NASPO
ValuePoint Entities of this expertise is confidence that information received is correct, timely, and
presented in a manner that is understandable.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 10
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Utilizing this knowledge, we will guide Entities through the necessary steps to trim per-unit
prices, choose the right program, and take advantage of volume license and maintenance
agreements. The result of this support is a more simplified software management process.
Through the Account Teams, Entities will have access to our pool of Partner Champions. These
specialized resources, whose positions are each partially funded by the associated software
publisher, are in-house to administer our relationships with these publishers. They help us in
providing our clients with timely communications and guidance on their licensing programs.
A list of software Partner Champions by publisher is provided below.
• Adobe • IBM Software • Red Hat
• Attachmate • LANDesk • RSA Security
• Autodesk • McAfee • SAP BusinessObjects
• CA • Microsoft • Symantec
• Citrix • Novell • Trend Micro
• Dell Software • Oracle Software • VMware
• HP Software • Quest Software • Websense
Insight has more than 25 years of experience with software
licensing. As the most experienced provider of IT software, we are
the premier volume licensing expert.
As an Insight client, you will have access to software and licensing
program solutions from thousands of software publishers,
leveraging our longstanding publisher relationships to negotiate
the best deals possible for each State and Entity. In addition, we
can manage and contract approved non-standard software license
agreements, reducing the risk, overhead, and delay associated
with acquiring and maintaining software from emerging
publishers.
"Insight is our contracted
reseller and has played an
important role within the last 12
months helping us manage all
of the enrollments [16 total] by
having onslte monthly
meetings, providing monthly
reports, and maintaining
knowledgeable, responsive
team of professionals. At any
given time, we can rely on
Insight to answer questions
regarding licensing, pricing, or
We do this through a Lifecycle Management Approach called applications quickly without
CLEAR Advantage ProgramTM. We provide pre-sales guidance he 5rtatlon to follow up from
and consultation to meet your business needs and post-sales :~~i~.~1 of experts when
operational excellence to ensure you optimize value, remain -Master Microsoft Administrator for
compliant, and have access to needed resources: county rr Department
• Select-the right technology, price, program, & partner to
meet your IT & business objectives
• Acquire-ease of transactions, budgeting & financing, service, & choice
• Manage/Support-contract management & compliance, powered by tools, resources, &
service
• Value Realized-software services & solutions to meet your business & IT objectives
Specific to Oracle Volume or Enterprise License Agreements, Insight will work with States and
Entities to ensure the location of appropriate language pertaining to terms and conditions is
appropriately and clearly identified within the Participating Addendum.
6.2 Working with a State and publisher to maximize the leverage created by the total sales
volume from a State and its cooperative partners to ensure best value to all State's.
Insight Response: Insight recognizes the importance of facilitating contract advantages based
on the size and scope of the State's combined purchasing power. Partnering with Insig ht affords
December 17, 2015 Request for Proposal Response #ADSP016-00005829
Attachment B: Methodology 11
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
you a partner who is financially stable with a size and capacity to maximize any opportunities. We
have listed examples below describing how we accomplish this.
Economies of Scale/ Trend Analysis: Insight's web solution and hierarchical reporting gives
diverse States and Entities insight in to their purchasing activity in order to understand how to take
advantage of economies of scale. Insight will work with each State's/Entity's contract
administrators to review trending and discuss license program changes that may enhance the
State's/Entity's ability to aggregate purchasing and ultimately create cost savings. Insight will
provide our findings of this examination during the Quarterly Business Reviews and as requested
or scheduled through custom reporting.
For example, working proactively with several large state entities in Florida, Insight, partnering
with Adobe, was able to save 15% of the total Adobe spend by utilizing a more advantageous
licensing program. This kind of consulting is important to NASPO Value Point as the difference
between licensing vehicles is often complex and not easily identified.
6.3 Working with a publisher to maximize the leverage created by the total sales volume
overall resulting from this contract.
Insight Response: Insight will work with the software publishers on
the State's behalf to help them reduce their software costs and
maximize their return on investment. We offer software and licensing
program solutions from thousands of software publishers, leveraging
longstanding relationships to negotiate the best deals possible for our
clients. Our vast experience in managing publisher contracts with other
clients gives us the leverage and experience to help negotiate better
terms with the publishers. We achieve this through the following ways.
Insight holds more than 150
pu blic sector contracts across
3 2 different states, working
with each public sector client
t o maximize the value of
t heir software volume or
enterprise agreements •.
• Distributor Relationships: We have relationships with all of the major distributors such
as Avnet, Ingram Micro, Synnex, Tech Data, and Carahsoft. The reason this is important
to NASPO ValuePoint is that it affords Insight the ability to negotiate the lowest cost price
due to our size and depth of relationships.
• Partner Champions: These resources remain up-to-date on publisher programs . As a
result, our Partner Champions are engaged to maximize the leverage created by the total
sales volume by a State or Entity. For example, if a State's departments are purchasing
via separate enrollments, a consolidation of these purchasing agreements under the
contract will result in a cost savings for the State.
6.4 Working with State and publisher to obtain the best quote on a high volume purchase.
Insight Response: Insight will work with the State/Entity and publisher to obtain best pricing on
high-volume purchases by leveraging our longstanding relationships and experience with other
clients. The State's/Entity's software requirements will be supported by the Insight Account Team
and our in-house experts.
• Partner Champions: These resources remain up to date on publisher programs. As a
result, our Partner Champions help our clients utilize the correct licensing programs in
order to obtain the best quote on a high volume purchase.
• Account Management Support: Insight provides dedicated Account Executives who
negotiate with software publishers on your behalf to secure discounts for large quantity
purchases. Our established relationships with software publishers give us an advantage
when negotiating pricing terms for you.
• One-off Purchasing: In the event a publisher offers a product or program opportunity
that presents a cost saving to States or Entities outside of the agreed upon criteria in the
contract, Insight will bring those opportunities to NASPO ValuePoint and the States and
will participate in a one-off event.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 12
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
6.5 If, and how, your Company uses historical purchase information to provide targeted
assistance to State.
Insight Response: Insight does use historical purchasing information to provide cost-saving
opportunities and targeted assistance. In the instance of a client with multiple enterprise license
agreements and purchases from lower level agreements from various departments, we pull
together this usage data to analyze and guide the client to better options for consolidation that
can not only save money but make management of these agreements easier. This is a regular
part of the value-added services we provide to clients in State Agencies across the country.
• Trend Analysis: Experience has taught us that communication is a key factor in a
successful partnership. Through our quarterly business reviews, we provide an opportunity
to identify spending trends, receive recommendations on cost-saving solutions, and
discuss new products and programs that may be of interest to you. These reviews also
provide an opportunity to discuss our quality service goals to ensure your ongoing
satisfaction with our services.
6.6 How maintenance support is to be made available.
Insight Response: Insight uses a combination of tools and resources to ensure that our clients
receive proper maintenance support as it relates to their software purchases and assets.
Beginning with our Software Renewals Team, they will ensure that States/Entities maintain
compliance with all licensing requirements and are aware of upcoming renewals and maintenance
dates. As a part of our service to our clients, we ensure that they are educated on what product
support or services are included in their agreements with a publisher. In line with the
requirements of the SOW, Insight will offer maintenance and support packages on licenses
already owned by the States/Entities. The team adheres to the following process to ensure
consistent support.
Software Maintenance/Renewal Process: Insight's Software Renewal Team has close
relationships with the publishers and is focused on aiding you with publisher renewals. They help
you easily maintain compliance with all licensing requirements with our software renewal process.
1. Insight gathers your renewals data from multiple sources and consolidates this data into one
central, well-managed source.
2 . CRM tools and systems allow your Software Renewal Team to track and review renewal data
and combine software assets from multiple orders into co-term agreements.
3. This team also sends renewal notifications well in advance of the coverage ending date in
order to ensure you have ample time to prepare for renewals.
4. Software Renewal Reports and client quotes of upcoming renewals are proactively provided by
your Insight Software Renewal Team.
5. On a quarterly basis, your Insight Account Executive notifies you of any approaching
expiration dates to ensure you have time to prepare for renewals and new agreements.
The Quarterly Business Review serves as a formalized vehicle for providing clients with license
consulting 90 days before the renewal date for their licenses. Account Executives partner with our
Partner Champions to update clients on any available software upgrades, annual updates,
patches and fixes during this review as well as on an ad-hoc basis. Support can be provided to
assist the State or Entity obtain any of these maintenance enhancements. The account team also
addresses topics such as co-terming opportunities and the re-harvesting of licenses where
possible .
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 13
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
6.7 Describe how training regarding the installation of products and use of products will be
made available and how to obtain best value from it.
Insight will provide contract users links to the publisher's websites for first line installation,
usage, and de-installation support. If further help is needed, we will connect them directly with
the publisher through their publisher account representatives or our Partner Champions.
Additionally, Insight provides fee-based training on the use of software through our partnership
with Global Knowledge.
In the event that the State or Entity has difficulty in downloading or installing software
purchased, we will provide assistance within 8 hours of being informed of the problem, whether it
be through Insight resources or connecting the State or Entity with the publisher.
7. A significant aspect of this service is to be Value-Added Services .
7.1 Describe how your company handles the complexities related to enterprise license
agreements (e.g. Microsoft EA, Adobe CLP, etc.). Include how you assist customers
(especially first time customers) through this process to ensure they are comfortable
moving forward, and are knowledgeable about the agreements once they are
complete?
Insight Response: Insight understands how difficult it can be to maintain compliance and take
advantage of the myriad of licensing programs available. One of Insight's core competencies is
software licensing consulting. Insight provides a robust field and inside support staff representing
thousands of publishers to help qualify and recommend various solutions to our clients. It is a
general practice for us to architect and evaluate solutions for our clients to find the best fit. The
benefit to States and Entities of this expertise is confidence that information received is correct,
timely, and presented in a manner that is understandable. We provide information on several
platforms including, but not limited to, the following:
Specialized Teams: Licensing Consultants, Microsoft Contracts Team, CLEAR Advantage Team
Webinars: Subjects including licensing changes, advantages of Cloud, publisher specific topics
Periodicals: Devoted to licensing programs and vertical specific (state/local and education)
License Key-Code Database: Insight understands the management of key codes and software
media can be an important part of the success of any licensing program. Your Insight Account Team
will keep a database of key codes for publishers who are willing to share them. In the event that
Insight is not provided with copies of your key codes, we will work with these publishers to obtain
them on your behalf. Insight is committed to working diligently to
help you manage your key codes as required.
Support for Microsoft Programs
Support for your Microsoft EA: Partnering with Insight means
States and Entities will have an experienced, unbiased partner to
help manage the licensing agreements between the Entity and
Microsoft. The "one price" model of the Enterprise Agreement
(EA) program makes certain that the client will receive the best
pricing, service, and support possible from Microsoft. A client's
Microsoft Partner is responsible for fulfilling these program
advantages. Using our years of experience managing thousands
of Microsoft Agreements, we have heavily invested in people,
processes, and tools for managing an EA. We offer our CLEAR
Advantage Solution for our clients' software investments. We
help them through the entire lifecycle of software management -
from selection, to support and value realization.
Figure 2 Insight Microsoft EQ
Ufecycle
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 14
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Software Assurance Benefits: Software Assurance (SA) Benefits resources are available to
help our clients activate and use Microsoft Software Assurance Benefits. These dedicated
resources answer questions, help activate Microsoft benefits, and provide best practices for
benefits administration. Insight provides education on the Software Assurance Benefits available
to under said Microsoft contract.
Microsoft VLSC Website: Microsoft provides visibility to clients' agreements through access to
Microsoft's VLSC (Volume Licensing Service Center) Website. Your Microsoft license certificates,
SA eligibility, contract usage dates, and enrollment numbers can all be viewed from this site.
Insight will train your authorized VLSC administrators on this site
EA Touch Plan: Using our years of experience managing thousands of Microsoft Agreements, we
have developed a process for managing an EA that includes a number of "touches" our clients
should expect when choosing Insight as their ESA and LSP.
Educational License Programs:
Experience with software publishers over
the past 25 years has provided us with a
perspective as it pertains to software in
the education vertical. Most licensing
programs have completely separate rules,
product availability, and pricing. It can be
difficult for anyone involved in
educational procurement to understand
and take advantage of opportunities and
avoid risk of compliance vulnerabilities.
Insight's solution has been to create an
Inside Account Team that focuses
exclusively on the education market. This
team will proactively reach out to
education institutions within each state to
ensure they have the correct information
$mill"tEA
Manage and Support-___ .,
., ...
lnsight+i·
Whal ~ smartEA7 Structured ~ctlv!lles to man~ue your EA lifecyde
. . .
• ----
. . . . . . . . .
• • • • • • • •
. . . . . . . . " • • • • • • • •
• • I • • . .. . .
Figure 3 Insight EA Touch Plan
and are provided with the lowest cost solution. Insight is certified for all channel available
educational licensing programs which is a true differentiator.
Volume Licensing Program Transitions: With the
Microsoft Select Plus program being discontinued and
replaced by the Microsoft Products and Services Agreement
(MPSA), Insight is prepared to work with all States and
Entities to ensure a smooth transition.
"Insight is very responsive to my
requests and Is the easy part of my
procedures for getting softw are
licenses for my clients on campus ,"
-University Software Licensing Mgr.
7.2 Describe how your company handles transitioning
a group of customers from an account manager with whom they have built a
relationship to an account manager who is new to them?
Insight Response: Insight understands the importance of ensuring a smooth and seamless
experience when it comes to transitioning a group of customers from an Account Executive with
whom they have built a relationship to an Account Executive who is new to them. Smooth
transition services are critical to prevent a loss of service to the State, the end users, and
stakeholders.
Insight acknowledges that this transition can sometimes include obstacles, and as a result we
have crafted our training, systems, support and oversight of Insight teammates accordingly,
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 15
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
whether they are entirely new to the organization or only to the client. Every Insight teammate
who works with Public Sector clients must go through a series of specific trainings related to
ensuring that the teammate understands not only the Public Sector client but also acknowledges
that they will adhere to all applicable laws, regulations and policies that are involved with
providing service to a client in the public sector. Training sessions are handled by Insight's
Compliance Team. We drill down to the individual teammate's responsibilities and specific client
base to ensure he or she understands the contracts that will be supported by the teammate.
From a systems perspective, Insight has a Contract Module that is designed specifically to reduce
possible human error. The system calculates the contract sell price, preventing anyone from
charging more than the approved contract price. This function disallows the AE from saving a
quote or order unless the price is at or below the contracted price. Insight's Compliance team is
the only one capable of assigning a contract to an account. The system, through a series of rules,
automatically assigns the products to the contract. Sales cannot misrepresent that a specific
product is on contract when it is not. The Compliance team audits the sales activity and reviews
every new account for accuracy (so that the contracts related are accurate).
Tools/Reference Resources: Insight utilizes a New Account Process which includes an
Implementation Questionnaire document that is reviewed with all new contract holders and
referred to throughout the life of the contract. This document ensures that when a new Account
Executive is brought on to the account he or she has all of the pertinent information needed to
satisfactorily service the client. We have provided this questionnaire in the Additional
Documentation section entitled 7.2 Account Transition.
7.2.1 How do you ensure that all of the customers' needs are met?
The combination of a solid account management structure, an escalation process in place and the
existence of customer satisfaction surveys ensure that Insight is able to meet the needs of our
clients. Through these measures States and Entities can have the confidence that they will be
well supported in order to meet their software needs throughout the lifecycle of their software
agreements. In addition to having direct access to the Account Executive, Insight sets up unique
team email aliases so that a client can be assured of a response in the event the Account
Executive is unavailable. Purchasing Entities can email their specific email alias in order to
connect with a knowledgeable member of their account team.
7.2.2 How do you ensure the new account manager is given the resources necessary
to be successful in the new role?
Insight utilizes a team approach to providing service for all of our accounts. New account
managers are provided rigorous training on your overall contract and a knowledge transfer from
the existing sales team. Having more than one individual maintaining customized information
ensures the State or Entity will see a continuity of service despite a change in account
management.
7.3 Describe the training available regarding the use of this contract and how to obtain best
value from it, other than on-line tutorials.
States or Entities interested in joining the NASPO ValuePoint SVAR contract will have full access
to training through the IPS' Business Development Manager (BDM) who is dedicated to
supporting the NASPO ValuePoint contract. She will be available to meet in person or through
webinars to explain the scope of offerings included under IPS' contract. IPS will help interested
States and Entities market the contract amongst its agencies to provide a full understanding of
the contract's value and processes . We will ensure that users receive training, especially when
personnel changes, on where to go to obtain additional information about the contract. We have
an informational page dedicated to addressing Insight's NASPO ValuePoint SVAR contract that
December 17, 2015 Request for Proposal Response #ADSPO16-0000S829
Attachment B: Methodology 16
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
can be accessed directly through ips.insight.com. On top of providing training, Insight has
experience providing Requests for Information (RFI) to prospective states that outline not only
Insight's capabilities to support the client's software purchasing needs but also highlighting the
benefits to using the NASPO ValuePoint SVAR contract to meet those needs.
7.4 Explain what unique Value-Added services your Company will make available under a
resultant contract. State whether they are to be provided at no cost. If there are costs,
identify these costs on the applicable Pricing Sheet in the Cost Section.
Insight continues to help public sector clients run their organizations in a way that is cost-
effective, convenient and empowers them to take full advantage of their software investments.
Insight's clients receive valuable compliance support, on-demand reporting, dynamic license
tracking, audit support and accurate record management to help realize the full potential of
software purchases. Insight's reports are certified by the Software and Information Industry
Associations (SIIA) and can be used to quickly evaluate and claim license purchases during an
audit.
Free Value Added Services
License Tracking
Insight's software reporting and tracking tools ensure that the State has the options needed to
effectively manage software assets in real time. These tools include:
✓ Invoice History Reporting: Obtain 24-hour access to software licensing history.
✓ Customized Client Purchasing Reports: View reports online or download to a database
application.
✓ Contract and Renewal Tracking: Easily maintain compliance with all licensing
requirements.
✓ Historical Data Tracking: We store purchasing data in our global data warehouse and
can run reports that provide purchase history as far back as needed.
Single Point of Contact for License Support
Insight provides a highly knowledgeable inside sales representative as a single point of contact
who will provide prompt assistance and advice on tracking the State's or Entity's licenses using
our online reporting and tracking tools. This sales representative has access to a team of highly-
trained licensing specialists who are readily available to answer licensing questions.
License Tracking
Insight's ordering system provides custom tracking and reporting of the State's or Entity's
software orders so purchases of individual licenses and server licenses can be tracked.
Standardized processes, customizable tracking options and a wide variety of detailed and
summary reports allow the States and Entities to quickly obtain the information needed to
manage software licenses.
Standardization for Tracking Ease
Insight's customizable SmartTracker fields can streamline PO-to-invoice reconciliation .
SmartTracker is a feature in our ordering system that provides custom tracking and reporting on
software orders for analysis by any type of criteria . Easily allocate purchases to specific agencies,
OEU names, cost centers, business units, departments, projects and more to facilitate ease of
tracking licenses purchased. Through experience with other statewide contracts, Insight has
developed a standard naming convention and reporting hierarchy to assist with tracking.
Keeping the State Updated on Revised Plans
After contract award, the State's or Entity's Insight Account Executive will update the plan, as
needed, and will provide a copy of any revised plans to the Contract Administrator. During
regularly scheduled business reviews, the Insight Account Executive will keep the State or Entity
informed and up to date. Insig ht is committed to p roviding the users with education and advice
December 17, 2015 Request for Proposal Response #ADSPO16 -00005829
Attachment B: Methodology 17
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
on OEM licensing; product, program and pricing changes; and upcoming end-of-life
announcements.
Insight understands that the software purchasing lifecycle does not stop with the download of the
licenses. In order to help States and Entities further maximize their software investments within
their environments, we will provide the following fee-based services. Contract pricing for each of
these services is listed in Attachment C-2 of our proposal response.
Fee Based Value-Added Software Asset Management (SAM) Services
Our fee-based SAM services help our clients become and remain compliant with the software
publishers. Our SAM team provides full lifecycle SAM solutions that gives them clear visibility into
and control of our clients' Software Asset Portfolio. Insight has established NASPO ValuePoint
contract specific pricing to provide States and Entities this valuable service and this pricing is
included in the services cost spreadsheet.
license Reconciliation Services: Our team of SAM consultants will help States or Entities
maximize their software investments and gain control over their software assets by analyzing and
reconciling their license purchases. They perform a license assessment and then compare their
software license entitlements to their inventory of deployed software to determine the software
license position (over licensed, under licensed, opportunities for cost management) of their
software portfolio. License Reconciliation Benefits include:
✓ Redistribution of unused software licenses ✓ Basis for license agreement negotiations
✓ Creating a standard software environment
✓ Foundation for license management
processes
✓ Detailed overview serves as basis for
migration planning
✓ Sarbanes-Oxley compliance
To further our commitment to providing our clients with the skills and knowledge needed to
unleash the full potential of their software investments, we are extending our partnership with
Global Knowledge to bring States and Entities these skills and knowledge. Global Knowledge
training will be offered at a competitive price developed specifically in support of this contract.
Pricing for these training services is listed in Attachment C-2 of our proposal response.
8. Explain how your Company will:
8.1 Retain publisher certification levels and improve on them .
Insight Response: Insight understands it is critical not only to maintain but also to grow our
software relationships and certifications in order to meet our client's software needs and provide
them the best value and highly knowledgeable sales and services support. In order to maintain
our publisher certifications, as well as obtain both higher certification levels and new certifications
in general, our teams work to meet the various criteria associated with the programs. We are
passionate about deepening and broadening our certifications so that we can offer our clients a
highly competitive price and highly trained professionals in support of their software investments.
December 17, 2015 Request for Proposal Response #ADSPO16-0DDD5829
Attachment B : Methodology 18
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
It is Insight's intention to work towards certifications
with publishers not currently represented through a
direct or distribution relationship in order to increase
our value to States and Entities. Insight understands
that if our reseller status is withdrawn or reduced,
we are required to immediately notify the LSCA
explaining the change.
All account team resources offered to NASPO
ValuePoint are required to take continuing education
through our internal training portal, Insight
University, and courses and certification classes
offered by our publishers to maintain the highest
certifications to meet the various criteria for their
areas of specialization. Insight continues to invest
heavily in our IT systems to further enhance our
already best-in-class software license management
tools and develop even greater efficiency in the
acquisition and management of licenses for our
clients.
We have provided as additional documentation,
Insight's Proof of Authorization for our presented
software offerings.
,-\., ;)ll"W j lCh •-l\AUTODUK ... ...,...._ ..
AdolN
■ CiTR(X
'--::'-,. ~ CCREL 8 .,._ @!lD -
I/ii'~ I Mfcrc!!,Qft -
Novell ...... rEm:ilill -...
NUAMCI -...,, ,edt'lill ...
JI,
UNltl'lltl"..0w
SOPHOS
VEEam
Figure 4 Insight is authorized to resell over
18,000 software titles
8.2 Work to reduce costs to obtain publisher products?
Insight Response: Insight will continue to work closely with the NASPO ValuePoint organization,
States and Entities to continuously uncover opportunities to reduce both your hard costs and drive
efficiencies to reduce your soft costs.
Hard Costs
• Reporting & Smart Tracker: Tracking purchases with detail down to individual
participant levels allows the States to monitor overall software spend and prevent
overbuying of licenses. It affords the States visibility allowing the re-harvesting of unused
licenses from budget codes or departments that no longer need them, and reassigning
them where they are required. Insight will facilitate the transfer of licenses where software
publishers allow them, and where licenses cannot be transferred, we will highlight licenses
that can be banked and reassigned within the same entity.
• SmartTOOLS: Insight has developed a set of free and fee-based tools that provide robust
software asset management for Microsoft specific requirements. For Microsoft Enterprise
Agreements we offer full license entitlement reporting. All other publishers are covered
under a separate statement of work. Cost savings realized through these tools includes
product usage as well as procurement solutions which enhance all participants' ability to
re-harvest their licenses.
• Economies of Scale/ Trend Analysis: Insight's web solution and hierarchical reporting
allows diverse participating States to take advantage of economies of scale. Insight will
work with each State's contract administrator to review trending and discuss license
program changes that may enhance the State's ability to aggregate purchasing. Insight
will provide this examination through the Quarterly Business Reviews and requested
scheduled custom reporting.
• Distributor Relationships: We have relationships with all of the major distributors such
as Avnet, Ingram Micro, Synnex, Tech Data, and Carahsoft. The reason this is important
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 19
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
to NASPO ValuePoint is that it affords Insight the ability to negotiate the lowest cost due
to our size and depth of relationships.
• One off Purchasing: In the event a publisher offers a product or program opportunity
that presents a cost saving to States or Entities outside of the agreed upon criteria in the
contract, Insight will bring those opportunities to NASPO ValuePoint and the
States/Entities and will participate in a one-off event.
Soft Costs
• eCommerce: Utilizing Insight's web-based procurement solution provided to each
participant streamlines the order management process and reduces administrative
burdens and the resources needed for the entire PO to Invoice Process.
• Workflow: Ips.insight.com has full workflow capabilities with approvals that can be set by
each participant's governance. By using Insight Workflow, we can help you quickly create
a structured workflow solution that your administrators can easily amend as rules change
with your organization. Automating internal processes by triggering approval by hierarchy,
dollar value, approved items, wild card or any combination eliminates rogue purchasing
and accelerates procurement cycles. This process saves time and resources.
• Strategic Publisher Relationship Team: Insight has a VP-level team solely dedicated to
supporting Insight's publisher relationships. This management team is responsible for
defining and executing on our software acquisition, management and relationship
development with our software publisher partners. Each key publisher is assigned one or
more relationship owners and is backed by a team of technical and licensing resources
who focus solely on that publisher's programs and capabilities and support the various
technical services that surround the publisher's product set. The benefit to NASPO
ValuePoint of these relationships is we can advocate on your behalf for programs and
products specific to each State's contract requirements. For example, we can advocate for
the creation of an educational license program where the publisher did not have one in
place but could benefit the client, based on their volume purchasing .
8.3 How does your Company respond to customer complaints and service issues?
Insight Response:
Insight's ultimate goal is to provide all States and Entities with the
highest level of customer satisfaction and maintain our long-term
business partnership with both NASPO ValuePoint and all States and
Entities that utilize the contract. To maintain this high level of
customer satisfaction, Insight has implemented a client service
initiative monitored by our Sales Operations Management Team and
other internal operations departments to quickly correct any issues
Insight's management
philosophy Is to empower
the people that touch our
clients on a dally basis to
promptly fix problems and
ensure ongoing customer
satisfaction.
that may arise and ensure ongoing client satisfaction . Departments within Insight continuously
measure critical client service factors. All issues are tracked and discussed during regularly
scheduled meetings to minimize repeat occurrences.
In every case, we will work to promptly resolve any issues that may arise and then work on a
long-term resolution only after the issue is resolved and the client is satisfied . Insight uses a wide
range of quality methodologies and metrics that depend on the function, process, product, or
service that was involved in the complaint.
For account maintenance, ongoing support and account issue escalation, the first point of contact
is the Insight Account Executive supporting the specific State or Entity, who provides oversight in
tracking issues and ensuring the proper resolution is achieved in a timely manner. Significant
December 17, 2015 Request for Proposal Response #ADSPO16 -00005829
Attachment B: Methodology 20
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
issues are escalated to the appropriate Insight Management. Resolution plans with timetables and
measurable improvement targets will be created for any significant issues.
For issues involving specific publishers, we have publisher Partner Champions on-site to help
escalate client issues and drive to resolution. The benefit to the States of these co-funded
resources is that we provide the States with direct communication to the publisher to promptly
solve any issues.
As part of the quarterly business review, Insight will review with the LSCA and State/Entity any
critical challenges or unresolved issues and discuss ways we can improve our performance to
mitigate issues in the future.
8.4 What is your Company's escalation process?
Insight has read and complies with the requirements stated in section 3.5.2 of the Scope of
Work. We will provide all of the required information as well as an escalation path to a senior
management level. Below we have outlined the escalation process for review .
Escalation Process & Problem Resolution: Insight's escalation process incorporates personnel
from all areas of our business. Should a participating State or Entity experience a lack of
expected service, they are encouraged to contact their direct Insight AE, whose information will
be listed on the State's dedicated website, immediately so the proper resolution can be achieved
in a timely manner. If your AE is not available, then any of the Insight Account Team members
assigned to support the contract can be contacted. This team has the same access to resources
needed for resolving any issues that may arise. They too, are committed to meeting client needs.
Additionally, our Partner Champions assist us with customer issue escalation and resolution,
technical product knowledge, and vendor licensing program expertise, and more. The Insight AE
or one of the Insight team members will escalate any concerns the client may have to the
appropriate Insight manager for prompt problem resolution.
NASPO VALUEPOINT
Purchasing
State Escalation Path
Account Executive
"' Sales Market Leader
II,
Escalation Path: An escalation path has been established
should the LSCA or any State or Enti ty experience a lack of
expected service. The client is encouraged to co ntact their
Insight AE so the proper resolution can be achieved in a
timely manner. Issues that are not resol ved in a sui table
timeframe will be escalated to the appropriate Insight
Management team and a resolution plan with timetables and
measurable improvement targets will be created as needed .
Vice President, General Manager;
Public Sector Sales
9. Problem Resolution
9.1 Scenario 1: Describe at least one recent situation where your Company made a major
error that resulted in dire consequences for a customer. Detail the error and what
changes your Company has made to avoid repeating the error in the future. In this
situation, the problem is not solved in time to take care of the customer, and the
customer is likely lost
Insight Response: Insight recently worked with a cl i ent to provi de a solution that consisted of
hardware and software for delivery to U.S. l ocations as well as nineteen global sites. Our client's
need for the hardware and software solutions was critical to completion of a networking upgrade
in the worldwide locations. There were issues wi th delivery to a few of the locations which
required specialized customs declarations. In this case, it took an extended period of time to
deliver the products to the client and as a result, our client's network upgrade was de~ayed in
those locations.
December 17, 2015 Request for Proposal Response #ADSP016-0000SB29
Attachment B: Methodology 21
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for 9 Software Value-Added Reseller (SVAR) Services
Mitigation Solution for the Future
To avoid repeating these errors, Insight has engaged experts in global delivery and implemented
a strict review process for all global hardware shipments. Due to these actions, we now provide
accurate information to our clients to allow them to meet deadlines.
9.2 Scenario 2: Describe at least one recent situation where your Company made a major
error that had potential dire consequences for a customer. Detail the error and what
was done to correct the situation. To what lengths did your Company go to take care of
the customer? What changes (if any) did your Company make to avoid repeating the
error in the future? In this situation, the problem is solved in time to take care of the
customer, and the customer is likely not lost.
Insight Response: Insight has a contract with a client that requires a custom catalog containing
all of the client's company standards. Minimum stocking levels are set by the client and Insight
must have the inventory available for immediate configuration in our labs and shipment to the
client. Insight is also responsible for coordinating between the client and manufacturer to ensure
we provide advanced product discontinuation notification. As the catalog items are used for the
client's newly hired employees, the maintenance of this catalog and proper communication with
the client on end-of-life product are critical to the success of the client's on boarding of these
employees.
Due to staff changes at Insight, the catalog was not maintained properly; stocking levels fell
below the levels needed and no stock was available. To mitigate the immediate impact to the
client, Insight located product to fill the need, sent it to the client via next day air delivery, and
engaged engineers to travel to the client sites for on-site imaging of the machines. This allowed
the items to be available for the newly hired employees on their first day.
Mitigation Solution for the Future
To ensure this error is not repeated, Insight formed a team who owns catalog maintenance and
communication for this client as well as others. This ensures that the loss of an employee or an
absence has no impact on fulfillment of client requirements.
10. Product Return Process
Describe the proposed product return process in the following situations:
10.1 Scenario 1: Product was ordered. The order was filled and shipped correctly. After the
order was accepted , AP discovered it ordered the wrong product and wants to return
the product.
Insight Response: The return policy for software varies by the software manufacturer. On
certain products, manufacturers have explicit return procedures and policies. Since Insight does
not manufacture the product, we must adhere to certain procedures established by the respective
manufacturer; however, Insight will always work on your behalf to obtain approval for returns
whenever possible.
10.2 Scenario 2 : Product was ordered. The order was filled and shipped . After the order was
accepted , AP discovered the product delivered did not match the product that was
ordered. AP would like to return the product.
Insight Response: In the event that Insight made the error, we will remedy the error without
question. Insight will assist in its replacement or grant you a credit against future purchases in an
amount equal to the original purchase price and freight paid for the product. The client should
contact Insight Client Services at 1.800.827.6100 or e-mail
InsightClientServices@insight.com to initiate a return within 15 days of receipt of the
product or for additional information.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 22
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Insight's return policy and return material authorization (RMA) Request Form can be found on our
website through the following link : Insight Return Policy.
11. SVAR Performance-Describe the process to be used to track and document the SVAR's
performance, to include "Cost Savings" achieved, under this Contract. See Section 3: Scope
of Work, Items 3.5.3 and 3.5.4.
Insight Response: Insight's experience as a VAR has taught us that communication is the key
for proper account maintenance, continuous improvements, and satisfied clients. As such, we
propose utilizing the following tools to meet the requirements set forth in the Scope of Work.
Regularly Scheduled Business Reviews: Insight will conduct Quarterly Business Reviews
("QBR") with the State or Entity. The QBR offers a documented process for assessing the
relationship. The QBR summarizes the past quarter's purchases (sales volumes and figures),
buying trends/ purchasing trends, accomplishments (sales savings) and initiatives. Insight is
capable of and will provide this information by publisher and by entity, as needed. The
documentation provided in the QBR provides proactive hard figure statistics about contract
activity allowing the State or Entity the ability to understand where IT dollars are being spent.
Part of Insight's job as a VAR is to serve as an expert on software licensing programs, thus we
will use the intelligence gathered through reporting combined with the information we gather
from working with software publishers, to discuss potential cost savings opportunities that can be
passed on to the State or Entity.
Paired with the QBR, Insight will conduct Annual Business Reviews with the LSCA and the NASPO
ValuePoint organization which will include a summary of annual purchases, usage, and buying
trends, and where we will discuss possible revisions of the categorizations of publishers based on
this information. On top of sales-specific areas, Insight will be prepared to discuss any service
concerns, industry trends, and the overall effectiveness of the contract-providing advice where
applicable.
Quarterly and Annual Business Reviews are a forum where all parties involved can discuss, in
detail, purchases and buying trends and develop future goals to enhance our partnership. In
addition, scheduled business reviews include a discussion about your relationship with Insight, an
opportunity to identify areas for improvement, and a chance to rate our performance.
Customer Satisfaction Survey Program: Insight has the infrastructure and processes in place
to meet the contract's customer satisfaction survey requirement. Insight conducts client surveys
monthly, sending the question set to approximately 6,000 clients on average. Our Business
Intelligence organization then consolidates the data to identify trends, areas of strength, and
areas of opportunity. In addition, the "comments" clients provide in a text box are reviewed by
the appropriate business leaders to implement change to processes, where needed . The client
surveys help us uncover areas where Insight has opportunities to improve our services, as well as
areas where our processes and practices are effectively serving our clients.
Insight has seen a tremendous improvement in our ability to deliver value to our clients as a
result of this program. The formalization of the process and the ability to manage the interactions
from a high level have reinforced the role that quality management plays at Insight. In addition,
the specific results for each account have uncovered numerous opportunities for Insight to further
strengthen our client relationships.
December 17, 2015 Request for Proposal Response #ADSPO16-00005829
Attachment B: Methodology 23
,~,·
Adobe
AdobeSystems Incorporated
345 Parle Avenue
San Jose, CA 95110
Phone: 408.536.6000
February 4, 2015
Insight
6820 South Harl Avenue
Tempe, Arizona 85283
To Whom It May Concern,
Agreement Id: 4400439725
Ref Agreement Id: 4400237079
This letter is to confirm that Insight is currently an authorized reseller in good standing
and is certified to resell Adobe Software Products and Services, including the Acrobat
Professional, Acrobat Standard, Captivate, Capture, Cold Fusion, Cold Fusion Enterprise, and
Creative Cloud.
If you have any questions, please fell free to contact Tim Anderson, Government Channel
Account Manager at (206) 675-7649 or tianders@adobe.com.
Adobe Systems Incorporated
Printed Name: _ ..... _ • ..., ________ _
Title: ll-•rn ..... -c. ......
Feb 5, 2015
Date Created: 2/41201510:17:30 AM
•
• CITRIX® •
Americas
September 16, 2015
Insight Direct Inc.
6820 S Harl Ave
Tempe, AZ. 85283-4318
USA
To Whom It May Concern,
Citrlx Partner Authorization Letter
This letter is to confirm that Insight Direct Inc., Org ID 59227HQ, of Tempe, AZ. is a Gold Level
Citrix Solution Advisor and is authorized by Citrix to resell all Citrix Products and services
offerings that are available for resell as well as associated maintenance from April 1, 2015
through March 31, 2016.
Regards,
Donna Buffett
Director, Americas Inside Channel and Operations
Citrix Systems, Inc.
•
I Microsoft
Micro~oh CorporJt1on
One Micro~oft Way
Rl'dmond, WA 98052,6399
A2S.882.8080
To Whom It May Concern:
11/6/2014
As of November 2014 Insight Enterprises, Inc. (Insight) holds the following MS autho rizations:
• LSP (Licensing Solutions Provider} -allowing Insight to offer the Microsoft Select volume licensing program
to end customers
• ESA (Enterprise Software Advisor} • allowing Insight to service and support Microsoft Enterp rise
Agreements
• ADR (Authorized Device Reseller} • allowing Insight to offer Microsoft devices
• AER (Authorized Education Reseller) -allowing Insight to offer Microsoft academic products to education
customers
• SPLA (Service Provider Licensing Agreement) • allowing Insight to offe r Microsoft Hosted License
Agreements
• GSA Schedule Holder GS-35F-0009U
In addition to reseller authorizations noted above, Insight is a Microsoft Gold Certified Partner. Mic rosoft Gold
Certified Partners are the elite Microsoft Business Partners who earn the highest customer endorsement.
Microsoft Gold Certified Partners have passed the highest level of requirement s from Microsoft and have
demonstrated the most robust, efficient and scalable implementations of Microsoft technologies in demonstrat ed
enterprise customer deployments or an on-site Microsoft assessment. Insight is a Microsoft Gold Certified Partner
with expertise in the following tracks:
• Microsoft Gold Certified Partn er for Colfaboration and Content
• Microsoft Gold Certified Partner for Communications
• Microsoft Gold Certified Partner for Datacenter
• Microsoft Gold Certified Partner for Identity and Access
• Microsoft Gold Certified Partner for Messaging
• Microsoft Gold Certified Partner for Midmarket Solution Provi d er
• Microsoft Gold Certified Partner for Software Asset Management
• Microsoft Gold Certified Partner for Volume Licensing
• Microsoft Silver Certified Partner for doud Platform
• Microsoft Silver Certified Partner for Cloud Productivity
• Microsoft Silver Certified Partner for CRM
• Microsoft Silver Certified Partner for Data Analytics
• Microsoft Silver Certified Partner for Data Platform
• Microsoft Silver Certified Partner for Devices and Deployment
• Microsoft Silver Certified Partner for Small and Midma rket Cl o ud Solutions
Regards,
Tasha Lowell
Microsoft Senior Partner Operations Manager
Microsoft Corporation is an equal opportunny employer
• :/. Symantec ~
•
•
September 10, 2015
To Whom It May Concern,
Subject: Confinnation of Symantec Partner Program Membership Enrollment
This serves to confirm that Insight Direct USA, Tocated at: 3480 Lotus Drive, Pl ano, TX 75075 is a current
member of the Symantec Partner Program {SPP), and has been sfnce 1/22/2002.
Insight Direct USA has met the membership requirements of a Symantec Platinum tier partner, is in good
standing, and holds the following Symantec Competency membershipls, recognizing their demonstrated
proficiency in the below solution and delivery areas, and as published on the Partner Locator:
Archiving -Expert
Data Security -Expert
Dynamic Storage and Conti nuity -Principal
eD i scovery -Principal
Endpoint Management -Principal
Endpoint Security-Expert
Enterprise Backup and Recovery -Expert
Gateway Security -Expert
Mid-Market Backup and Recovery -Expert
Mobility-Expert
Security Monitoring and Management-Expert
Insight Direct USA has rights to advertise its status as a partner under the SPP, provided that any such
rights and obligations are carried out in accordance with, including but not limited to, the SPP Agreement
entered into between Symantec Corporation and Insight Direct USA and any additional, applicable
policies or guidelines contained on the Symantec PartnerNet Porta l.
Confirmation is as of today's date, 9/10/2015.
Thank you,
John Emard
Sr. Director, Global Channel Operations
Symantec Corporation
•
vmware·
VMw11n1 , In~.
3401 Hillview Ave .•
Palo Aho, CA 94304 USA
Seplember 15. 2015
PARTNER ID NO:
To v.tlom it may concern,
1101293 -fnsight Public Seclor
(650) 4215000 main
(6501427-5001 lax
www vmwa111.com
VMware, Inc,, a Delaware corporation with its principal place of business at 3401 Hillview Ave., Palo Alto, CA
94304 USA ("VMware"), hereby confirms that as or the date or this letter, Insight Public Sector is an authorized
Premier Corporate Reseller (•Partner") of VMware. As such , lh1s Partner 1s authori2ed lo resell and markel
solutions using VMware products in the United Stales as per the terms and conditions of the existing agreement
belween the Partner and VMware .
For VMware, Inc •
Signature : ___________ _
Name : Marja Diaz
Title : Sr. Cootracls Administrator
• Novell.
•
November, 19 2015
To Whom It May Concern,
This letter is to verify that the following company is currently a member of the
PartnerNet Program at the Gold level.
Insight
6820 S Harl Ave
Tempe AZ 85283-4318
You may also confirm this information on the Partner Locator at the following URL
https://www.partnernetprogram.com/ .
If you have questions or need additional verification please contact the PartnerNet
Help Desk at PartnerNet-Amermicas@novell.com or 800-828-3362.
Regards,
Lona Bullard
PartnerNet Program Specialist
lbullard@novell.com
801.861.2279
Novell, Inc .• 1800 S Novell Place • Provo, UT 84606• Tel: 1.801.861.7000 • www.novell.com
•
•
•
PO Box 669
December 15, 2015
To whom It may concern:
This Is to certify that Insight Is an authorized Al Squared Dealer with a U.S. sales
territory that excludes the following states; Arizona, Callfornia, Hawaii, Idaho, Nevada,
Oregon, Utah and Washington. As such, Insight may sell, service and warranty our
software/hardware products, ZoomText Magnifier, ZoomText Magnifier/Reader,
ZoomText Fusion, ZoomText ImageReader, ZoomText Mac, ZoomText Mac with
camReader, ZoomText Express, the ZoomText Camera and the ZoomText Large-Print
Keyboard. Our products are made and distributed at our location In Manchester Center,
Vermont, USA .
Regards,
Catherine T. Gettel
Al Squared
Dealer Network Manager
cgettel@aisguared.com
(802) 362-3612 x114
Manchester Center, VT 05255
(802} 362-3612
(800) 859-0270
Fax: (802) 362-1670
sales@aisquared.com
www .aisquared.com
•
•
•
August 27, 2015
BOZENA KOSTELIC
INSIGHT DIRECT USA INC
6820 SHARL AVE
TEMPE, AZ 85283
Contract ID: 197494
Re: Authorized Status of INSIGHT DIRECT USA INC
Please accept this letter as verification that INSIGHT DIRECT USA INC is currently an Apple
Authorized Government Reseller and as such, INSIGHT DIRECT USA INC is authorized to resell Apple
Products to Government Customers. Unless terminated earlier, INSIGHT DIRECT USA INC's reseller
authorization is valid through 04/30/2017.
Should you have any questions regarding their authorization, please email the US Contracts
Operations team at contracts@apple.com.
Sincerely,
US Contracts Operations
Apple Inc.
Apple Inc
US Contram Operations
1 Infinite loop, MS 318·60PS
Cupertino, CA 95014
conuaas@apple.com
• lL Barracuda
12/11/2015
Insight
6820 S Harl Street
Tempe, AZ 85283
Subject: NASPO ValuePoint Software Value-Added Reseller (VAR) Services RFP #ADSP016-
00005829
To whom it may concern,
This letter is to certify that Insight is an authorized reseller of Barracuda Networks
hardware, software and related services to companies, entities, and education and
state/local agencies in AZ. This letter is valid for the duration of the contract unless
partnership is terminated.
• My contact information is as follows:
3175 Winchester Blvd
Campbell, CA 95008
acannon@barracuda.com
703-743-9068
Should you have any questions, please do not hesitate to contact me.
Sincerely,
Andrea Cannon
Director, Public Sector Channel Sales
3175 Winchester Blvd
Campbell, California 95008
United States
Phone:+1408 342 5400
•
•
ca .
technologies
November 13, 2015
To Whom It May Concern:
520 Madison Avenue
22nd Floor
New Vork, NY 10022
T + 1 800 225-5224
+1212 310 6222
ca.com
This letter confirms that as of the date hereof, Insight Direct USA, Inc. ("Reseller'') is authorized by
CA, Inc. ("CA") to resell certain of CA's products and services to government customers in the
United States. This letter of acknowledgement does not Include any authorization by CA for
Reseller to make claims, representations or commitments on behalf of CA other than CA's
standard product specifications and associated warranties available from CA. Any other claims,
representations, or warranties by Reseller are solely the responsibility of Reseller .
Tina Ratcliff
Sr. Director, Financial Contracts
CA, Inc.
••l•••I••
• CISCO _
Cisco Channel
Partner Program
•
•
11/07/2014
Amy Loges
INSIGHT DIRECT USA INC
6820 SHARL AVE
Tempe Az 85283
United States
Dear Amy Loges,
Gold Certified Partner
Congratulations on your re-certification as a Cisco" Gold Certified Partner.
Thia designation demonstrates that your company has met the standards for networking competency, service and support, and
customer satisfaction. It also demonstrates that you heve the technical ability and product knowledge necessary to provide
leading-edge Cisco solutions to your cus1omers. We have provided a customized plaque that acknowledges your achievement
and can be displayed In your place of business.
By becoming re-certified, you have strengthened your credibility among your customers, established a stronger relationship with
Cisco and Its sales teams, and have access to a wealth of programs and support services from Cisco. You will be recognized
and promoted for your certification level and accompanying specializations on the Cisco Partner Locator tool-the first stop tor
many customers seeking to do business with a Cisco Certified Partner.
You also have access to the online Partner Sales and Marketing Kit at http:{lwww.cisco.com/go/partnerkits, which provides links
and information to the many benefits you receive for participating In the Cisco Channel Partner Program. Included rn the kit are:
■ Partner resources: Materials to help you promote your business, includlng Cisco Gold logos in verious formets, logo usage
guidelines, press release templates, and more
• Partner enablement tools: Tools and programs to help you promote your business, Including messaging guides, training
resources, and a Quick Reference Guide to Partner Enablement
A customized certificate that acknowledges your achievement is also available for a fee. Certificates or additional plaques can
be ordered at http :)fwww.clsco com/go/partnerkits.
We hope the contents of this kit prove to be useful in facilltating your marketing efforts and In strengthening your partnership
with Cisco. We value the level of commitment you have demonstrated and look forward to continuing a successful partnership.
Sincerely,
Ricardo Mereno
Senior Director -Strategy, Planning and Programs
Cisco Worldwide Partner Orgenlzation
•
•
e
April16,2015
To whom it may concern:
Dell Marketing, LP .
One Dell Way
Round Rock, Texas 78682
This letter is to confirm that Insight Public Sector is a Dell reseller in good standing and is
authorized by Dell to sell the Quest software product line.
If there are any concerns or questions, you many contact me.
Regards,
David F. White. Contracts Manager
Dell Marketing, L. P.
David F White@dell.com
Round Rock, Texas
•
EIS
■Executive
Information
■ Systems
December16,201S
Insight
6820 S. Harl Ave.
Tempe, Arizona 85283
Attn: Erica Falchetti
Erica,
Executive Information Systems, LLC {EIS) is the authorized reseller/ distributor for SAS Software and
Services to all government including State and Local Government buyers.
Insight is authorized to purchase SAS products from EIS in support of the NASPO bid.
Please let me know if you have questions.
Sincerely,
f.Xl·Wfl\1i l\fOl!\1-\'l'fO'I S\''iTf\lS. Uf.
Ctsas.
(,1)01 Rocklu.!J:c llrirc • Suite 6oo • I' u I.lox ~io;6 • lk:thesd:i . ,\Ill :!OS!~ lffl76 • .\l:tin 30 1 SRI >i;•>-t • ~lain IP7 tXEf.lNffl • t'ax 8'7J:\fff,\X • U..t111·.\\\.1'\t.dn!c")'Hu111
•
INSIGHT DIRECT USA
PARTNERSHIP OVERVIEW:
Insight has strong relationships at all levels wlthln EMC. EM ( became a fully
supported partner i n 2009 with Sales of $10.4M. Sales closed CY2010 at over
$12M. For 2011 EMC wlll combine their other com panies (Data Domain,
Iomega, and RSA) In t o one fo
PARTNER PROGRAMS & TIERS:
Aut horized Fede r al Par t ner; VSPEX; Solution Provider (Gold)
SOLUTIONS:
Backup & RecoveJY; Content Management; Doc u ment Imaging; Enterprise -
Class Storage; Governance & Archiving; Storage
SERVICES:
Services Implement
PRODUCTS:
Avamar; Celena; Centera; Data Domain ; Greenplum Data Computin g
Appliance; lsllon; NetWorker; Powe rPath; RecoverPolnt; Symmetrlx; VNX;
VPLEX; Vmware
APPLICATIONS :
0ocumentum; Inform Ix; MS Excha n ge; MS SQL; O racle; SAP; SAS; Siebel ;
Sybase; Ti voli; VMware
INDUSTRIES:
Construction; Consumer Products; Discrete Manufacturing; Education; Energy /
011 and Gas; Flnanclal Services; Hea lthcare /Llfe Sciences; High Tech;
Hospitallty; Marketing & Publishing; Media & Entertainment; Pro cess
Manufacturing; Public Sector; Reta il; Telecom munications; TransportaUon
HEADQUARTERS
6820 SHARL AVE
Tempe, AK, 85283. UNITED STATES
WfSTMDUNT
T£CH CENTER
OUADAiUPE
BARRIONUn
I AS HORES DI
OU4DALUPC
"' COLO/,
~ ESTREL ,.
g + I -,tl
G -.,,~_ ff
o, 9 u,oc1,,o e:01,00091o r • .,,, • .iu,.
VIEW LOCATION ON GOOGLE MAPS •
•
COMPANY PRODUCTS SOLUTIONS INDUSTRIES SERVICES SUPPORT PARTNERS RESOURCES
PAlfflEIIS Cl' A AESEll£R f AlfflEIIS H0lffll NolEII Cl.
Global Slrategic Panners
TechnolOgy Panners
CYA Reseller Pal1n81'$
North Ame1lca
EMEA&APAC
f°"""'II$: L!;J t!J Im ~
CYA Reseller Partners: North America
CYA Reseller Panners lnctuda spec allzad organtzabons llla1 undefStand the compla1I1y and cnallenges o! aoploy,ng and servi~ng
ECM systems. They he'p enteri,nses 0p1un1ze ECM system perfllrmance ;ina achieve 1egula101y compliance Dy oflenng CYA
application-aware sclubons a 0110 wllh s1ra1eg'c a,penise These panners are fUlly ct niftod and 11.ilnod on CYA solubons. ;na man~
oner comprehans ve support
~ ReHllr: CYA IOr R111llr: CYA tor
EMC Documentum IBMFlltNetPI
AIIJacan1 TechnotQ<Jlos X
Armedla X
CENIT X
Coffll)uCom Systems X X
EDS X X
EMC X X
IMC X
lnSlght X X
SWORD Inc X
•
•
Hewlett-Packard Company
501 Page MHI Road
Palo Alto, CA 94304
USA
hp.com
Seplember 17, 2015
Insight Direct USA Inc
Insight Direct
6820 SHARL AVE
Cily, Slale, ZIP
To whom it may concern:
lnsighl Direcl USA Inc is an HP Authorized Partner in lhe US, which includes access lo all commercial products -nol requiring
additional authorization and includes oil Open products from on authorized HP US Commercial Distributor, for resole lo end user
customers in the USA.
Insight Direct USA Inc holds the following addilional authorizations:
HP Enterprise Storage [PLS: 3Z, 4F, U, U<, and LM)
HP Business Critical Servers IPLs: l X, 23, TQ, and TRI
HP Enterprise Networking 116)
HP Enterprise Slorage XP PL: lN
Superdome IPL lX/12)
HP Qualified Software [Pls l W 33 4Y 6F 87 9N CM 09 FC FM TE TF U3]
Arcsighl
Fortify
Tipp ing Point
Qualified Supplies Partner Program
Insight Direct USA Inc has been an HP ServiceOne Enlerprise Group (EG) and Printing & Personal Syslems (PPSI Delivery Partner since
4/30/2003
HP ServiceOne EG and PPS Delivery Partners are authorized lo deliver worranly and HP Core Pack Services on HP Personal Systems
(such as HP Business PCs or HP Commercial Notebooks~ HP Imaging & Printing products (such as HP laserJel shored printers or HP
Design/el large formal printing), lnduslry Standard Servers, HP Storage and Networking products, provided thal lhe technicians
performing lhe Services hold lhe appropriate service and/or solution qualifications.
HP Poinl of Conlocls for Partner Authorization verification are listed below:
Rebeca Vargas: HPConlraclsComplianceSupport@hp.com / l-888-629-69 l 4
Jason Holgreen: HPConlraclsComplianceSuppor1@hp.com / l -888-629-69 l 4
Customers can also locale or confirm partners through lhe HP Partner localor al hltp://www8.hp,com/us/en/slore-finder/index.do
Sincerely,
Rebeca Vargas .
Hewlelt.Packard Company
Americas Contracts and Proliling Operalions Manager.
•
July 9th, 2015
Insight Enterprises, Inc
Doing business as
Insight Direct, Inc.
Address
6820 South Harl A venue
Tempe, ARIZONA 85283
UNITED STA TES
Telephone number
+I 480 9021000
Company website
http://www.insight.com (opens in a new window)
Company overview *
--------------------.:.. := :: :::: h
/111em a1io11al 811si11ess Mu chi11es Corporu1io11
2929 North Ce111ral A1•e1111e
Ph oe11ix, Arizona 8501 2
Insight offers 20 years experience as a single source provider of IT hardware, software,
and value-added services. Our experience in providing technology solutions includes •
procurement, the most extensive product selection in the industry • deployment of new
products • desk side support, • assessment • strategic planning, • enterprise consulting •
hot swap program, • asset disposition
• IBM product. service or specialty
• Specialties and authorizations
• Certifications • • Industry
• Business Partner type
IBM product, service or
specialty
PureApplication System Authorized reseller
IBM certified
Analytics Cloud data services Authorized reseller
Analytics Cognos Authorized reseller
IBM certified
Analytics DashDB Authorized reseller
Analytics DB2 Authorized reseller
IBM certified
Analytics DB2/IMS z Tools Authorized reseller
Analytics Document imaging & capture Authorized reseller
Analytics Enterprise Content Authorized reseller Management
Analytics Information Integration Authorized reseller
IBM certified
Analytics Inform ix/Solid Authorized reseller
Analytics Internet of Things Authorized reseller
IBM certified -Analytics Master Data Management Authorized reseller
Analytics Optim IBM certified
Analytics Performance management Authorized reseller
IBM certified
Analytics Predictive & business Authorized reseller intelligence
Analytics PureData Authorized reseller
IBM certified
Analytics Smarter Cities Operations Authorized reseller
Cloud Other Authorized reseller
IBM certified
Commerce 828 & commerce Authorized reseller
IBM certified
Commerce 82B Integration Authorized reseller
IBM certified
Commerce ExperienceOne Authorized reseller
IBM certified
Security Applications & data Authorized reseller
Security Intelligence Authorized reseller
Security People Authorized reseller
Security Services Authorized reseller
Services Systems services Authorized reseller • Social SmartCloud Authorized reseller
•
-
IBM product, service or
specialty
IBM certified
Social Social collaboration Authorized reseller
IBM certified
Social Social mail Authorized reseller
IBM certified
Systems Hardware Power System i/p Authorized reseller
Authorized reseller
Systems Hardware Storage IBM Specialty Business
Partner
IBM certified
Systems Middleware Application integration Authorized reseller middleware
Systems Middleware . Authorized reseller
Cloud & Smarter infrastructure IBM .fi d certt te
Systems Middleware Digital experience Authorized reseller
IBM certified
Systems Middleware Enterprise Authorized reseller
Systems Middleware Foundation Authorized reseller
Systems Middleware Product lifecycle management IBM certified
Systems Middleware Pure Authorized reseller
Systems Middleware Rational Authorized reseller
Systems Middleware Smarter Process Authorized reseller
Back to top
Specialties and authorizations
System Storage Specialty
Back to top
Certifications
Cloud
Cloud and Smarter
Infrastructure
Security Systems
Tivoli Automation
Tivoli Enterprise
Asset Management
Tivoli Storage
Management
Tivoli Automation
Cloud and Smarter Tivoli Enterprise
Infrastructure Asset Management
IBM Certified Solution Architect -Cloud
Computing Infrastructure VI
IBM Certified Deployment Professional -
Tivoli Netcoo l/Impact V6. l
IBM Maximo Enterprise Asset Management
Sales Professional v4
2
• Certifications
Cloud and Smarter Tivoli Storage Cloud and Smarter Infrastructure Storage 2 Infrastructure Management Sales Professional v5
Commerce WebSphere IBM Commerce Solutions Selling/Order 1 Commerce Mgmt Sales Professional v 1
Commerce WebSphere IBM Commerce Solutions Supply Chain 1 Commerce Mgmt Technical Professional vi
Connectivity B2B Integration IBM B2B Integration Technical Professional
vl
Connectivity B2B Integration IBM Managed File Transfer Sales 1 Professional v2
Enterprise Content IBM Filenet OmniFind Technical Sales Professional vi 1 Management
Enterprise Content IBM Filenet IBM Certified Solution Designer --DB2
Management IM Heritage CM Content Manager V8.3
Enterprise Enterprise Mktg IBM Enterprise Marketing Management Marketing Mgmt Solution Sales Professional v l Management
Enterprise Enterprise Mktg IBM TealeafTechnical Mastery Professional Marketing 1
Management Mgmt vl
IBM Cognos • IBM Business IBM lnfoSphere IBM Certified Administrator -Cognos 8/1 0
Analytics IM Data BI
Management
IBM Business IBM SPSS IBM SPSS Collaboration and Deployment 1 Analytics Enterprise Services Technical Support Professional vi
IBM Business IBM SPSS IBM Certified Specialist -SPSS Statistics Enterprise 1 Analytics IBM SPSS Statistics Level 1 v2
IBM Business IBM SPSS IBM SPSS Predictive Analytics Solution Enterprise 1 Analytics IBM SPSS Statistics Sales Professional v 1
IBM Cognos
IBM Collaboration IBM Filenet IBM Social Business Solution Sales
Solutions Lotus Portal Professional v 1 Lotus Social SW &
Unified Comm
IBM Collaboration Lotus Messaging IBM Certified System Administrator -Lotus
Solutions and Collab Notes and Domino 8.5
IBM Collaboration Lotus Social SW & IBM Certified Associate -Social Software 2 Solutions Unified Comm and Unified Communications
IBM Collaboration SmartCloud for ICS SmartCloud for Social Business Sales 2
Solutions Social Business Professional v 1 -Info Mgmt Expert Integrated IBM Information Management Solution Sales 1 Systems Professional v4
-Certifications
IBM lnfoSphere
IBM Optim
IM Data
Management
Info Mgmt IBM lnfoSphere IBM Initiate Master Data Service Support
Professional vi
Power Systems IBM Certified Technical Sales Specialist -l Power Systems with POWERS Scale-out Vl
Rational Rational Authorized IBM Certified Deployment Professional --
Rational Portfolio Manager 3
Rational Rational Authorized IBM Rational IT Solution Sales Professional
v2
Security Systems Security Systems IBM Certified Associate -Tivoli Identity l Manager VS. l
IBM Certified Deployment Professional -
Security Systems Security Systems Security Network Intrusion Prevention l
System V4.3
Security Systems Security Systems IBM Certified Deployment Professional -2 Security SiteProtector System V2.0 SP 8.1 -Security Systems Security Systems IBM Tivoli Internet Security Systems Sales
Mastery Test v2
System Storage Storage IBM Certified Specialist -Enterprise Storage
Technical Support V3
System Storage Storage IBM Certified Specialist -High Volume l Storage Fundamentals V3
System Storage Storage IBM Certified Specialist -Midrange Storage 2 Sales Vl
System Storage Storage IBM Certified Specialist -Midrange Storage 1 Technical Support V3
System Storage Storage IBM Certified Specialist -Storwize V7000 2 Technical Solutions V2
Enterprise Mktg
Mgmt
WebSphere Rational Authorized
Security Systems IBM MobileFirst Sales Professional v 1 1
Tivoli Automation
WebSphere Core
Expert Integrated
Systems
WebSphere IBM Filenet IBM WebSphere Solution Sales Professional
WebSphere Businessv5
Process Mgt
WebSphere Core
Certifications
Expert Integrated IBM Certified Developer -WebSphere
WebSphere Systems Application Server Developer Tools V8.5 I
WebSphere Core with Liberty Profile
Expert Integrated IBM Certified System Administrator -
WebSphere Systems WebSphere Application Server Network 2
WebSphere Core Deployment V8.0
WebSphere Business
WebSphere Process Mgt IBM Certified SOA Solution Designer [2007} 1
WebSphere Core
Back to top
lnduslly
Aerospace & Defense
Automotive
Banking
Chemicals & Petroleum
Consumer Products
Education
Electronics
Energy & Utilities
Financial Markets
Government, Central/Federal
Healthcare
Industrial Products
Insurance
Life Sciences
Media & Entertainment
Retail
Telecommunications
Travel & Transportation
Back to top
Business Partner type
Managed Service Provider (MSP) -Any Managed Service Provider
Reseller/VAR
Back to top
* These items have been self-proclaimed by the Business Partner. IBM has not verified
the information and IBM is not responsible for the accuracy of the infonnation.
RSA
Date: Oct.22.2015
Greetings:
e
INSIGHT is a Platinum Partner in the RSA SecurWorld™ Program.
RSA Security LLC.
174 Middlesex Turnpike
Bedford, MA 01730
Tel 781 515 5000
http://www.emc.com/rsa
RSA SecurlD is available for open distribution . Even if INSIGHT has a relationship with an RSA Authorized
Distributor, INSIGHT will still be able to purchase and resell SecurlD-related products from any RSA Authorized
Distributor.
Additionally, INSIGHT is authorized to purchase and resell the following RSA product lines: Authentication
Manager/SecurlD, Access Manager, Adaptive Directory, Federated Identity Manager, Certificate Manager, Data
Protection Manager, Identity Management and Governance, IPV (Adaptive Authentication, Cybercrime Intelligence,
Fraud Action), Web Threat Detection, Security Analytics, Registration Manager, Key Recovery Manager, Validation
Manager, Archer, OLP and ECAT.
All related RSA products and services are governed by the RSA Shrink-Wrap License Agreement.
Please accept this as a fully executable authorization letter.
Best Regards,
RSA SecurWorld Team
•
November 11, 2015
Greetings:
SOPHOS
Sophos In c
3 Van de Graaff Drive, 2nd Floor
Burlington, MA 01803
USA
Tel 781 494 5800
Toll Free 888-767-4679
Fax 781 494 5802
This letter confirms that Insight Enterprises Inc. is currently authorized by
Sophos, Inc. as a partner to purchase Sophos products and services through
Sophos authorized distributors, for resale to the agencies, including
institutions of higher education.
9 All related Sophos products and services are governed Sophos End User
License agreement License Agreement.
•
Please accept this as a fully executable Letter of Agency for your purposes.
Respectfully submitted,
Sara Cloutier
Program Manager, NA Channel
•
splunk >
250 Brannan Street. 2nd Floor, San Francisco, CA 94117
November, 9 th 2015
To Whom It May Concern,
This letter confirms that Insight is authorized to sell Splunk products and
services. This letter of authorization is subject to the terms of the Splunk
Reseller agreement. Splunk has a right to terminate the agreement at any
time .
Regards,
Dave Henley
SLED Partner Account Manager
E: dhenley@splunk.com
C : 832-444-4371
-------------------------
e ~Symantec_
•
September 10, 2015
To Whom It May Concern,
Subject: Confirmation of Symantec Partner Program Membership Enrollment
This serves to confirm that Insight Direct USA, located at: 3480 Lotus Drive, Plano, TX 75075 is a current
member of the Symantec Partner Program (SPP), and has been since 1/22/2002.
Insight Direct USA has met the membership requirements of a Symantec Platinum tier partner, is in good
standing, and holds the following Symantec Competency membership/s, recognizing their demonstrated
proficiency in the below solution and delivery areas, and as published on the Partner Locator:
Archiving -Expert
Data Security -Expert
Dynamic Storage and Continuity -Principal
eDiscovery -Principal
Endpoint Management -Principal
Endpoint Security -Expert
Enterprise Backup and Recovery -Expert
Gateway Security -Expert
Mid-Market Backup and Recovery -Expert
Mobility -Expert
Security Monitoring and Management-Expert
Insight Direct USA has rights to advertise its status as a partner under the SPP, provided that any such
rights and obligations are carried out in accordance with, including but not limited to, the SPP Agreement
entered into between Symantec Corporation and Insight Direct USA and any additional, applicable
policies or guidelines contained on the Symantec PartnerNet Portal.
Confirmation is as of today's date, 9/10/2015.
Thank you,
John Emard
Sr. Director, Global Channel Operations
Symantec Corporation
we bsense®
USl!NTtAL IN~Olll'IATION PAOTICTION,.
Date: 16h April 20 15
To Whom It May Concern
Tender No.:
Subject: Websense Authorised Partner
Websense International Technology Um1led
3rd Floo,. Minerva House
Slmmooscourt Road
Ballsbnelge DUlllln 4
Ireland
Tet +353 (1)536 0000
www wellSense com
This letter will serve to confirm that Insight Direct, Inc is currently a Websense International
Technology Ltd ("Websense") reseller in United States with Platinum DMR level of partnership and
such may resell our products. and subject to achieved certification and applicable training may install
and provide training and maintenance for our products .
We authorize Insight Direct, Inc. to quote for our products in the above-mentioned tender on our
behalf in accordance with Websensets standard International Reseller Terms and Cond itions available
at www.websense.com/legal.
Our full support is extended to Insight Direct, Inc. to resell, install and provide training and
maintenance for our products to End Users in accordance with our current standard Subscription
Agreement available at www.websense.com/leqal
Sincerely,
Lisa Bums
Websense International Technology Limited
Private hm1ted liabilijy company registered in Ireland
RegtSlered Office Arthur Cox Buadmg, Eaitsfort Terrace . Dublin 2. Ireland Registered No 489564
DirectOfS Ltsa Bums. Manene Connolly, Dedan J ons1ane Michael A. Newman (USJ. Gerard Cleary
Vendors
i A ! B ! C ! 0 ! E ! F I G j H I
VENDOR BOUTIQUES
HP
Microsoft
A
AAXA-PROJECTORS 11 5)
ABSOLUTE LICENSE (520)
ACECAO (32)
ACER ACCESSORY (3)
ACER AMERICA • OPTIONS (119)
ACER• CHROME PRODUCTS (29)
ACRONIS • CONSUMER (6)
ACRONIS • VIRTUAL (178)
ACTELIS NETWORK INC (1)
ACTIVEPDF (56)
AOAPTEC • RAID (47)
ADESSO (169)
ADOBE CLP COMM ENTERPRISE
USC (566)
ADOBE TLP (OPEN) (1)
ADTRAN • NETVANTA IPT (71
•
ADTRAN ACCESSORIES F (116)
ADTRAN GENERAL HARDWARE
A. ACN (419)
ADTRAN PROCLOUD (150)
ADVENTURE LABS (7)
AIC (23)
ALLIED· NET.COVER (174)
AMAZON KINDLE ( 1)
AMC OPTICS (437)
AMERICAN BATTERY (32)
AMPLIVOX SOUND SYSTEMS
(135)
ANTEC (145)
AOC (39)
APC • IMSOURCING (11)
APG • CONTAINER/SP (13)
APPLE · EOL SYSTEMS (5)
APPLE CTO SYSTEMS • STOCK
(20)
APPLE MINI IPADS (43)
APPLE WIRELESS
ACCESSORIES (83)
APPSENSE • TRAINING (8)
ARCSERVE (2528)
ARISTA NETWORKS HARDWARE
(121)
ARKON (39)
ARRAY NETWORKS (286)
ARUBA • CENTRAL (3)
J I K I L I M I N I O I P I O I R I s I T I u I v I w I x I Y I 2 1#1
Intel
V7
ABBYY USA SOFTWARE HOUSE
INC (72)
ABSOLUTE SOFTWARE CORP
(LA) (10)
ACER • SERVERS (14)
ACER AMERICA • DESKTOPS
(92)
ACER AMERICA • PROJECTORS
(25)
ACER· THIN CLIENTS (6)
ACRONIS • PHYSICAL (604)
ACRONIS CLOUD (71 )
ACTIONTEC (45)
ACTON (4)
ADDON (8724)
ADOBE (26)
ADOBE CLP COMMERICAL
{2351)
ADOBE VIP COMMERCIAL LICS
(2428)
ADTRAN • NETVANTA UC (88)
ADTRAN ACES E (760)
ADTRAN GENERAL HARDWARE
REFURB (27)
ADTRAN REFURB OTHER (21)
AEROHIVE (756)
ALERATEC (50)
ALLIED TELESIS BOX (551)
AMBIR TECHNOLOGY (33)
AMO (159)
AMERICAN POWER (LAI (6)
AMSTRON (13)
ANONABOX (4)
ANTHRO (425)
AOPEN • SOLUTIONS (126)
APC LA SP (7)
APP-ACCESSORY CORP
RUNTASTIC (15)
APPLE • S YSTEMS (28)
APPLE IPAOS (55)
APPLE OPTIONS {51)
APPLECARE WARRANTY (13)
APPROVED MEMORY CORP.
(520)
APRICORN MASS STORAGE (63)
ARCSERVE • APPLIANCES (1381
ARISTA NETWORKS STOCKING
(12)
ARMORACTIVE (1)
ARRIS SOLUTIONS (2)
ARUBA· INSTANT (85)
Lenovo
ABBYY USA SOFTWARE HOUSE
INC · LIC {2)
ACCELL (244)
ACCESS HARDWARE SUPPLY
(647)
ACER · TABLETS (41)
ACER AMERICA · DISPLAYS (87)
ACER AMERICA • NOTEBOOKS
(113)
ACER WARRANTIES &
SERVICES (64)
ACRONIS • ACCESS (130)
ACRONIS • RENEWALS (261)
ACTI BY SWIFTPAGE (49)
ACTIVATIONDESK (130)
AOAPTEC • EMERGING
PRODUCTS & ACC (13)
ADDONICS (210)
ADOBE ACADEMIC TLP ( 18)
ADOBE COMMERCIAL TLP (255)
ADOBE GOVT TLP (321
ADONIT ~12)
AOTRAN • BLUESOCKET (200)
AOTRAN -PHONES (24)
AOTRAN CABLES G (36)
ADTRAN MV (55)
ADTRAN NETVANTA
INTERNETWORKING BK (219)
AOVANING (65)
AEROHIVE NETWORKS INC
DELI.-(394)
ALEVA NATURALS (21)
ALURATEK INC (101)
AMC (3259)
AMER.COM (43)
AMPED WIRELESS (91)
AMZER (336)
ANOVA CULINARY (1)
ANYWHERE CART (5)
APANI NETWORKS (16)
APG (245)
APPDYNAMICS INC (377)
APPLE • APPLECARE SERVICES
(1)
APPLE CTO SYSTEMS (1)
APPL~ IPOOS AND APPLE TV
(31)
APPLE WATCH (58)
APPOSITE (85)
APPSENSE • LICENSING (370)
APPSENSE • SERVICES (31)
AQUA TIC SAFETY CONCEPTS
(1)
ARCSERVE • MSP (60)
ARISTA NETWORKS SUPPORT
(1)
Sack lo Top
Ba<k lo Top
ARMORACTIVE DIRECTSHIP (44)
ARUBA • CARE (8438)
ARUBA • LI CENSING/SOFTWARE
(352)
ARUBA· NON INSTANT (323) ARUBA • RENEWALS (225) ASANTE (4)
ASTRO GAMING (2) ASUS • CHROMEBOOK (10) ASUS • CHROMEBOX (2)
ASUS • COMPONENTS (80) ASUS • DISPLAY (73) ASUS • GAMING NOTEBOOK (6)
ASUS -MOTHERBOARDS (198) ASUS -NOTEBOOK ASUS • NOTEBOOKS (57)
ACCESSORIES (63) ASUS -SYSTEMS (105)
ASUS -TABLETS (71) ASUS • VGA ATI (16) ASUS -VGA NVIDIA (35)
ASUSTOR (9) AT&T (57) ATDEC (129)
ATEN TECHNOLOGIES (481) ATLANTIC-PERSONAL & ATLANTIS COMPUTING (350)
PORTABLE (69) ATO (5)
ATTACHMATE (2) ATTACHMATE • GSA (21) ATTACHMATE • VPA (992)
ATTO TECHNOLOGY (106) AUDIO TECHNICA -PRO SOUND AUDIO VIDEO FURNITURE (256)
(150) AUDIOVOX·SATELLITE RADIO (3)
AUGUST HOME (4) AUTODESK E•TAIL VIRTUAL (2) AUTODESK RETAIL BOX (6)
AUTODESK RETAIL VIRTUAL AUTODESK VAR COMMERCIAL AUTODESK VCP COMMERCIAL
(187) (1) ACE (680)
AUTODESK VCP COMMERCIAL AUTODESK VCP GOVERNMENT AUTOMATIC LABS (2)
NON ACE (15) (85) AUTOTASK (1)
AVAYA· IMSOURCING (13) AVER INFORMATION (73) AVERMEDIA (34)
AVG • CLOUD CARE (16) AVG BOX (11) AVG GOV (1513)
AVG LICENSE (1711) AVG OEM (3) AVG TECHNOLOGIES CANADA
(14)
AVG-ED (2904) AVOCENT • CYCLADES (87) AVOCENT -PROAV (84)
AVOCENT • PROAV AVOCENT • SECURE PRODUCTS AVOCENT AND CYCLADES
MAINTENANCE (26) (91) SERVICES (217)
AVOCENT DIGITAL PRODUCTS AVOCENT HUNTSVILLE CORP. AVOCENT SOFTWARE &
(109) (125) MAINTENANCE (256)
AVOGY (2) AVTEO (100) AVUE (35)
AXIOM (3517) AXIS COMMUNICATION INC (679) AXIS ELICENSING (208)
AXTON TECHNOLOGIES (67) AZOEN•PRO SOUND (11) AZEN □ GROUP CORP (21)
B Back 10 Top
B♦B SMARTWORX (IMC BABY (21) BARCO (590)
NETWORKS) (698) BATTERY TECHNOLOGY (901) BEATS BY DRE • APPLE (67)
BELKIN (288) BELKIN· CABLES (1234) BELKIN • KVM (67)
.BELKIN • WEMO (4) BELKIN MOBILE (241) BELKIN-LINKSYS REFURB (8)
BELLO· HOME AV (11) BELLO • HOME THEATER BEM WIRELESS (1)
FURNITURE (1) BENO (202)
BENO PROAV (3) BIC•HOME AUDIONIDEO (24) BIRKSUN (9)
BITDEFENDER (706) BIXOLON (262) BIXOLON AMERICA (2)
BLACK BOX CARTS (176) BLACK BOX CORPORATION BLACKBERRY (41)
(2995) BLACKBERRY 12 VAS (96)
BLACKBERRY ACCESSORIES BLACKBERRY GOVERNMENT BLACKBERRY GOVT 12 VAS (96)
(13) SALES (32) BLISSLIGHTS (7)
BLITZCAST NETWORK INC (3) BLU-BRIGHTPOINT (4) BLUEANT WIRELESS (12)
BLUEBIRD • PIDION LA (2) BMC · FOOTPRINTS (282) BMC SOFTWARE (1)
BMC-NUMARA LICENSING (12) BODYGUARDZ (7) BOSCH SECURITY AL (44)
BOSCH SECURITY AUDIO (131) BOSCH SECURITY VIDEO (1072) BOSE· HOME AV (1)
BOSE MOBILE -EW2 (2) BOSS AUDIO-CAR AUDIONIDEO BOYTONE (15)
(279) BRACKETRON (61)
BRAIN CENTER AMERICA (2) BRAINBOXES (153) BRANDED LOGISTICS (1)
BRAWN CONSUL TING (9) BRETFORD MANUFACTURING BRICKCOM (242)
(217) BRIGHT COMPUTING (160)
BRIGHTPOINT NA (2) BRIGHTSIGN (32) BROTHER INTERNATIONAL (97 )
BROTHER INTL (PRINTERS) BROTHER INTL (SUPPLIES) (439) BROTHER MOBILE -MEDIA (51 )
(124) BROTHER MOBILE SOLUTIONS BROTHER MOBILE SOLUTIONS •
(7) MEDIA (21)
BROTHER MOBILE SOLUTIONS· BROTHER MOBILE SOLUTIONS BROTHER MPRINT HARDWARE
TD2000 (23) HEALTHCARE (5) (3)
BROTHER PJ6 HARDWARE (57) BROTHER RJ4 HARDWARE ( 17) BROTHER WARRANTY AND
PRINTER MOUNTS (9)
BRUNTON (1) BUFFALO AMERICAS • BUFFALO AMERICAS -OAS (44)
CONSUMER NAS (21) BUFFALO AMERICAS ·
NETWORKING (40)
BUFFALO AMERICAS INC (142) BUSLINK MEDIA (187) .c Back 10 Top
C2G (1871) C2G • AUDIO UNLIMITED (1) C2G • AV LINE (496)
C2G • BULK (60) C2G • DIGITAL SIGNAGE (82)
C2G • KVM & NETWORKING
(1353)
C2G CUSTOM (107) C2G TRANSCEIVERS (99) CA • CLOUD (249)
CA· ERWIN (1143} CA • NIMSOFT MONITOR (8) CAO AUDIO (44)
• CALERO SOFTWARE (177) CALRAO (267) CANARY COMMUNICATIONS (22)
CANON (34) CANON • ACCESSORIES (40) CANON COMPUTER (SUPPLIES)
(110)
CANON COMPUTER SYS. INC. CANON LASER • CONSUMABLES CANON USA · PRINTERS (1)
(70) (95) CANON USA· SCANNERS (74)
CANON WARRANTIES (112) CANON-PHOTO VIDEO (77) CAPSA • RUBBERMAID
HEALTHCARE (72)
CASE LOGIC-PERSONAL & CASEDGE INTL (3) CASIO ECR-COMPUTER (10)
PORTABLE (269) CASIO-COMPUTER (50) CASIO-TELEVISIONS &
PROJECTORS (3)
CBT SUPPLY (10) CCX CORPORATION (36) CENOIRE (13)
CHAMBERLAIN (70) CHANNEL SOURCES (205) CHANNEL SOURCES •
BUSINESS LOGIC CO (2)
CHECK POINT SOFTWARE (118) CHECK POINT-CAT SS (288) CHECK POINT-SMALL
APPLIANCE (82)
CHECKPOINT (37) CHELSIO COMMUNICATIONS CHERRY (119)
(28) CHERRY GOVERNMENT (12)
CHERRY HEALTHCARE (24) CHIEF (5513) CHIP PC (45)
CHIP PC DIRECTSHIP (73) CISCO HW TANOBERG VIDEO CISCO HW VIDEO (184)
(205) CISCO • ASR9K (32)
CISCO • AT&T MSIP (8) CISCO • CCW LEARNING CISCO • CCW MUL Tl YEAR
CREDITS (7) (14904)
CISCO • CDW ONLY MUL TIYEAR CISCO • CISCO CCW SERVICES CISCO • EDELIVERY (974)
SMARTNET (86) (21325) CISCO • EDELIVERY
BORDERLESS NTWRKS (1601)
CISCO· EOELIVERY DATA CISCO· FUSIONSTORM (4) CISCO • HW APP NETWRK
CENTER (160) SERVICES (64)
CISCO • HW CABLES ANO CISCO• HW DATA CENTER CISCO • HW DIRECT SHIP (117)
TRANSCEIVERS (609) SWITCHING (83) CISCO . HW EMC (1)
CISCO • HW EMC EDI (8) CISCO • HW GATEWAYS ANO CISCO· HW GOT (10)
ACCESS SVRS (12) CISCO • HW GOT BUNDLES (2)
• CISCO • HW HIGH END CISCO -HW NETWORK CISCO • HW NEXUS (808)
ROUTERS (366) MGMT/IOS (81) CISCO • HW OPTICAL
NETWORKING (247)
CISCO • HW PHYSICAL SEC CISCO • HW RELICENSING (5) CISCO • HW ROUTERS • HR (29)
(SYPIXX) (163) CISCO • HW ROUTERS UM CISCO· HW SECURITY (1392)
(1519) CISCO • HW SERVICE
EXCHANGE (7)
CISCO· HW STORAGE (141) CISCO -HW SWITCHES CHS CISCO • HW SWITCHES OT (749)
(590) CISCO· HW TAA (60)
CISCO· HW UNIFIED COMM CISCO • HW UNIFIED COMM CISCO • HW VIDEO CONTENT
(2036) RESTRICTED (134) DELIVERY (49)
CISCO • HW VOICE REFURB CISCO · HW WIRELESS (661) CISCO • HW WIRELESS REFURB
(1632) (51)
CISCO· JMSOURCING (101) CISCO • IMSOURCING OS (464) CISCO • INTERNATIONAL
SMARTNET (25)
CISCO • IRONPORT SERVICE CISCO • IRONPORT CISCO • IRONPORT TAKEOVER
(29) SUBSCRIPTION (1557) (34)
CISCO • MERAKI (319) CISCO· PROAV (10) CISCO • SMALL BUSINESS PRO
(10)
CISCO· SMART CARE (16) CISCO • SOURCEFIRE (702) CISCO· SV ISV1 (182)
CISCO· SV • SMART CARE (91) CISCO • SV • SMART CARE CISCO • SV DIRECT SHIP (9993)
TAKE OVER (107) CISCO • SV EMC SERVICES (7)
CISCO • SV PACKAGE CISCO • SV PROMO (673) CISCO • SV SMS•3 (230)
SERVICES (230) CISCO• TAKEOVER CISCO· TAKEOVER SMS
ENTERPRISE SKUS (17220) DOLLAR BASED (340)
CISCO· UCS (1431) CISCO • UCS BTO (106) CISCO • UNIFIED COMM OS (8)
CISCO CCW SERVICES (8) CISCO DIGITAL MEDIA (72) CISCO HW-ENERGYWISE (57)
CISCO SERVICES • CPS (52) CISCO SMALL BUSINESS 2 (152) CISCO SMALL BUSINESS 3 143)
CISCO SMARTNET PSS SHARED CISCO SVCS TANDBERG (55) CISCO WEBEX SAAS (2)
SUPPORT (39) CISCO· EMC CON SE~VICES (4) CISCO· INGRAM CPO OS (150)
CISCO-HP (207) CISCO-HP INTL (158) CISCO-SCANSAFE CCW (145 )
CISCO-SCANSAFE RENEWAL (2) CITRIX • ACCESS GATEWAY CITRIX • CALC (15)
(5472) CITRIX -CLOUOSTACK {141
CITRIX • CSP (192) CITRIX • ESSENTIALS CITRIX • KAVIZA (129)
XENSERVER (329) CITRIX • MISC (1007)
CITRIX • NETSCALER (61165) CITRIX • TRAINING (106) CITRIX • WORKSPACE SUITE
(802)
CITRIX • XENAPP CITRIX • XENMOBILE (77) CITRIX COURSEWARE BOOKS
FUNDAMENTALS (191 (8)
CITRIX SAAS (708) CITRIX WANSCALER (5433) CITRIX XENAPP (410)
CITRIX XENOESKTOP (1214) CLARITY-TELECOM (46) CLEARONE (193)
CLOUD PHYSICS (34) CLOUDBLUE ITAO SVCE (1) CMS PRODUCTS (44)
COBRA (50) COCOON INNOVATIONS (55) COGNITIVE (46)
COGNITIVE· MEDIA AND COLEMAN-OUTDOOR (24) COM TRADE LIC SUPPORT (244)
ACCESSORIES {81) COMNET (647) COMOOO SECURITY
SOLUTIONS (1)
COMOOO SECURITY COMPREHENSIVE CABLE {1011) COMPULOCKS (265)
SOLUTIONS OS (13) COMPUTER SECURITY COMQUIP COMMUNICATIONS
PRODUCT (36) (36)
COMTRADE 3·YEAR SUPPORT COMTRAOE USA (92) COMTRENO (24)
(65) COMTROL CORP. (1631 CONAIR HOSPITALITY {19)
CONAIR•B STOCK (69) CONAIR-CUISINART (24) CONAIR,PERSONAL CARE (141)
CONAIR-TRAVEL SMART (70) CONAIR•WARING PRO (5) CONDUSIV TECHNOLOGIES
(282)
CONDUSIV TECHNOLOGIES CONFIG 1 (3) CONFIG 6 (196)
LICENSING (270) CON FIG KIT (1) CONNECTPRO (45)
CONNECTWISE (4) CONTEX • SPARE PARTS (3) CONTEX AJS (14)
CONVERGENCE (22) COOLER MASTER USA (118) COREL (61)
COREL • ACADEMIC PRODUCT COREL • GOVT (106) COREL LICENSING ACADEMIC
(10) (251)
COREL LICENSING CORSAIR VALUE SELECT (5781 CORSAIR XMS (63)
COMMERCIAL (786) CORTADO (28) CP TECHNOLOGIES (1540)
CRADLEPOINT (44) CRADLEPOINT • ARC (80) CRADLEPOINT • WARRANTIES
(78)
CRU (668) CTL CORP (22) CTL DIRECT SHIP (24)
CTT (LA) (1) CURTIS INTL. (11) CYBER ACOUSTICS (109)
CYBER POWER SYSTEMS OS CYBERDATA (86) CYBERLINK DIRECT SHIP (40)
(11) CYBERLINK USA (CSDC) (17) CYBERNET (394)
CYBERPOWER SYSTEMS USA CYGNETT {86)
(412)
D Back lo Top
O-LINK BUSINESS PRODUCTS D•LINK SERVICE & D•LINK SYSTEMS INC (149)
SOLUTIONS (320) MAINTENANCE (178) DA-LITE (1091)
DANE ELEC•MEMORY/BLANK DANNY P (4) OASCOM (61)
MEDIA (35) DATA LOCKER (30) OATACOMM-CUSTOM INSTALL
(39)
DATACORE (247) OATACORE SERVICES (15) DATAGRAVITY INC {16)
DATALOGIC (2) OATALOGIC ADC· CLASS 1 OATALOGIC AOC· CLASS 10
{104) (45)
DATALOGIC ADC· CLASS 12 DATALOGIC AOC · CLASS 2 (45) OATALOGIC ADC· CLASS 4 (8)
(336) DATALOGIC AOC · CLASS 5 (54) DATALOGIC ADC • CLASS 6 (10)
OATALOGIC ADC • CLASS 7 (28) DATALOGIC AOC · CLASS 8 (23) OATALOGIC AOC· CLASS 9 (77)
DATALOGIC ADC • INACTIVE (33) OATALOGIC AOC . NOCP (340) DATALOGIC ADC ·CLASS 11 (28)
DATAMATION (9) DATAMAX • E CLASS PRINTERS OATAMAX • LA E·CLASS (1)
(75) OATAMAX ·LAI-CLASS (1)
DATAMAX • M/J/HIWIMP CLASS OATAMAX • S·CLASS (14) OATAMAX LA· TPPP (1)
(357) OATAMAX MEDIA {53) DATAMAX•EXT REWINDERS AND
MCL SW (4)
DATAMAX-LA SUPPLIES (1) DATAMAX•LA WARRANTY (1) OATAMAX-PORTABLE PRINT
AND ACCESS (169)
OATAMAX·SPARE PARTS ANO OATARAM (635) DATASTOR (10559)
SERVICES (160) DBL (2) DECODED (2)
DELL • AVOCENT (7) DELL • AVOCENT WARRANTY (8) DELL • FEDERAL (72)
DELL • IMSOURCING (284) DELL -IMSOURCING OS (1214) DELL· INGRAM CPO OS (1121
DELL CHROMEBOOKS (8) DELL CHROMEBOX (1) DELL COMPELLENT (58)
DELL CTO (30) DELL ESG CTO (16) DELL FEDERAL (12)
DELL KACE (4) DELL LATITUDE {387) DELL MONITORS (61)
DELL OPTIPLEX (391) DELL PERIPHERALS (272) DELL PRECISION (259)
DELL PRINTER ACCESSORIES DELL PRINTERS (43) DELL PROJECTORS (29)
(317) DELL SERVERS (466) DELL SOFTWARE (876)
DELL SOFTWARE • RENEWAL DELL TABLETS (22) DELL THIN CLIENT HARDWARE
(969) (35)
DELL VOSTRO (49) DELL WARRANTIES (313) DELL· NETWORKING (164)
DELL· SOFTWARE CTO (17) DELL· STORAGE (25) OIALOGIC (US) INC (1146)
DIALOGIC (US) INCBOX (276) OIALOGIC • BUNDLED PRODUCT DIAMOND MULTIMEDIA (17)
12) OIGI INTERNATIONAL (259)
DIGITAL INN•AV CARE & MEDIA DISTINOW (540) OISTINOW. SVA (64)
STORAGE (4) DOCKETPORT.COM (27) 000 TECH (1)
OOTWORKZ (44) DOUBLE ROBOTICS (3) DOUBLESIGHT DISPLAYS (56)
OOUBLESIGHT DISPLAYS OPI/GPX-PERSONAL & DRAPER (243)
• DJRECTSHIP (6) PORTABLE (53) DRAPER· OS (444)
OREAMBABY (26) DROBO {106) DUVOICE (36)
OYMO (237) DYMD CORPORATION (64) DYNASCAN (11)
E Baek 10 Top
E-NABLER (17) EATON (3329) EATON • DIRECT SHIP (1032)
ECHOSTAR • SLING MEDIA (1) ECO STYLE (26) ECOMASTER TECHNOLOGY (90)
EDGE TECH (162) EDGE TECH CORPORATION EECOLOR (1)
(1226) EIZO INC (94)
EIZO INC. (8) EIZO PHYSICAL SECURITY (5) ELECTRIC-SPIN (2)
ELEMENT CASE (71) ELEXA • IBLINKS (6) ELEXA • LEVELMOUNT (42)
ELGATO SYSTEMS (14) ELITE SCREENS (378) ELITE SCREENS DIRECTSHIP
(597)
ELLI AND NOOLI (4) ELO (95) ELO • ALL-IN-ONE ELITE (89)
ELO • ALL-IN-ONE SYSTEMS (49) ELO • PRO AV (36) ELO -PRO AV ELITE (1)
ELO • TOUCHSCREENS (76) ELO TOUCHSCREENS (LA) (1) ELO WARRANTIES & SERVICES
(14)
ELO-ACCESSORIES (166) ELUNEVISION (53) ELUNEVISION OS (33)
EMBARCADERO LICENSING EMBARCADERO LICENSING EMC • INGRAM CPO 05 (109)
(793) ACADEMIC (67) ENABLE • IT (20)
ENERGIZER (2) ENERGIZER-BATTERIES (146) ENET (642)
ENET • COPPER CABLES (287) ENET -DIRECT ATTACH CABLES ENET • FIBER CABLES (255)
(96) ENET -MEDIA CONVERTORS (1)
ENET • MEMORY (402) ENET • TRANSCEIVERS (1421) ENGENIUS (145)
ENGENIUS TECH VAR (16) ENMOTUS INC (20) ENSCONCE DATA TECHNOLOGY
-DIRECT SHI (1)
EP MEMORY (189) EPADLINK (8) EPIPHAN SYSTEMS (58)
EPSON (22) EPSON (SS•MET) (508) EPSON • ACCESSORIES (555)
EPSON • DOT MA TRIX (9) EPSON • EXTENDED SERVICE EPSON· INK JETS (31)
• EPSON -PHOTO PRINTERS (1)
PLAN (36) EPSON -PHOTO IMAGING (36)
EPSON -PROJECTOR ACC & EPSON -PROJECTORS (63)
HOME ENT (142) EPSON PRO AV (54)
EQUINOX PAYMENTS (30) EREPLACEMENT (269) ERGOGUYS (370)
ERGOTECH (190) ERGOTRON (244) ERGOTRON HEALTHCARE (218)
ERGOTRON SERVICES (48) ESET • OESLOCK (936) ESET • INITIAL (3973)
ESET. RENEWALS (1141) ESET -SUPPORT (29) ESHIELOS • ISHIELDS (18)
ETYMOTIC RESEARCH (17) EVGA (164) EVGA • LATIN AMERICA (5)
EVOLIS (17) EVUTEC (69) EXACO ILLUSTRA (1)
EXACO TECHNOLOGIES (1) EXCEPTIONAL 30 INC (9) EXTRAHOP NETWORKS (219)
EYE-Fl -MEMORY (1) EZ DUPE-COMPUTER (40) EZNEX INC (1)
F Back 10 Top
FS • BIG (215) FS • EVAL (1) F!I RENEWALS (392)
FABRIQUE (47) FELLOWES (417) F IBERLINK (68)
FILEMAKER (13) FILEMAKER INC. ACADEMIC (5) flLEMAKER INC. ED VLA (278)
FILEMAKER INC, VLA {268) FIN ROBOTICS (6) FIREEYE •
CONSUL TING/SERVICES (9)
FIREEYE • HARDWARE (267) FIREEYE -MANDIANT (374) FIREEYE • RENEWALS (4226)
FIREEYE • SUB&SUPPORT FITBUG (1) FLUIDMESH (80)
(6594) FLUKE NETWORKS (720) FLUKE NETWORKS •
AIRMAGNET (1B2)
FLUKE NETWORKS CORE (311) FLUKE NETWORKS CORE FLUKE NETWORKS HW•
SERVICES (269) RSERVICES {23)
FLUKE NETWORKS VISUAL (694) FLUKE NETWORKS VISUAL • FORESCOUT TECHNOLOGIES
SERVICES (300) (1B)
FORTINET (82) FORTINET • UCC (19) FORTINET ACCESSORIES (37)
FORTINET BUNDLE RENEWAL & FORTINET FEDERAL FORTINET FEDERAL MID & HIGH
SERVICES (2757) FORTIGUARD SERVICE (7) ENO APP (35)
FORTINET FEDERAL RENEWAL FORTINET FEDERAL SME FORTINET MIO & HIGH END
& SERVICES 1151) PRODUCTS (39) APPLIANCES (560 )
FORTINET NFR (5) FORTINET SME PRODUCTS FORTINET TRAINING & PRO
(455) SERVICES (15)
FORTINET UCC SERVICES (33) FOXIT SOFTWARE (29) FRAMEWORKS SYSTEMS
ENGINEERING (10)
FRONTIER SECURE (16) FUJIFILM· DIGITAL (45) FUJIFILM • FILM (69)
FUJITSU COMPUTER FUJITSU CONSUMABLES (112) FUJITSU IMAGING (SCANNERS)
PROOUCTS {2147) (43)
FUJITSU SOFTWARE (24)
-G Baell lo Top
GAMEVICE (3) GEAR HEAD-COMPUTER (214) GEFEN (310)
GEIST (1455) GENETEC LICENSING (31) GENETEC NETWORK SECURITY
(2)
GENEVA (7) GENOVATION (9) GETWIRELESS (14)
GIANT INTERNATIONAL {32) GIGABYTE (217) GIZMAC ACCESSORIES (28)
GLOBAL MARKETING PARTNERS GLOBAL MARKETING PARTNERS GLOBALSCAPE INC (2004)
(605) • IMCE (52) GN NETCOM (333)
GN NETCOM MOBILE (46) GODIRECT (90) GOOGLE CHROME FOR EDU (2)
GOOGLE CHROME FOR WORK GOOGLE CHROMEBOX FOR GORILLAOIGITAL (20)
(25) MEETINGS (25) GOSCAN (8)
GRAF & LANTZ CASES (24) GRANOTEC USA (22) GREEN ONIONS SUPPLY (227)
GREENAIR (6) GUILLEMOT-VIDEO GAME (62) GUMDROP CASES (38)
GUMDROP CASES • DS (153) GUNNAR OPTIKS (38)
H Back 10 Top
HAMIL TON BEACH • SMALL HAUCK (11) HAUPPAUGE (25)
APPLIANCES (1) HAVIS (16) HAWKING (51)
HEAL TH SECURITY SOLUTIONS HECKLER DESIGN (1) HELVETICA BRANO AMERICA.
(12) SWIZA (2)
HEWLETT PACKARD • HEXIS CYBER SOLUTIONS (39) HGST • ACTIVE ARCHIVE (2)
WORKSTATION OPTNS (1) HGST • BRANDED (23) HGST • EMBEDDED (58)
HGST • ENTERPRISE {213) HGST • FULFILLMENT (3) HGST • IMSOURCING (40)
HGST • IMSOURCING OS (53) HGST • MOBILE (30) HGST -SERVER (46)
HGST -SINGLE (197) HGST • SSO (629) HGST -VIRIDENT (150)
HGST ELASTIC STORAGE (25) HID GLOBAL • FARGO HIGHPOINT TECHNOLOGIES (72)
ELECTRONICS (5556) HIPERWALL {4)
HITACHI PROJECTORS (111) HITACHI F>ROJECTORS F>ROAV HONEYWELL LATIN AMERICA (1)
(51) HONEYWELL MOBILITY (416)
HONEYWELL PRINTERS (6) HONEYWELL SCANNING (491) HONEYWELL SERVICES (770)
HONEYWELL SOFTWARE (15) HONEYWELL SOTI (44) HONEYWELL SUF>PLY CHAIN
PRODUCTS (695)
HOSA-PRO SOUND (247) HP -IMSOURCING (499) HP INC LA • CAREPACKS PSG
(3)
HP INC LA • DC POS (2) HP INC LA • PSG COMM HP INC. -CHROMEBOOKS (35)
NOTEBOOKS (1) HP INC. -CONSUMER ENTRY
(13)
HF> INC. • CONSUMER MONITOR HP INC. • CONSUMER HP INC. • CTO {2163)
(8) PRODUCTS (28) HP INC. • DESK JETS {30)
HP INC. • DIGITAL SIGNAGE (42) HP INC .• DIRECT CONNECT {1) HP INC. • INK SAP (651)
HP INC, •· INTL (SAP) (1) HP INC. • IPG CAREPACKS HP INC. • IPG MFP (72)
(1266) HP INC, • LASER ACCESSORIES
(190)
HP INC. • LASER JET TONERS HP INC .• LASER JETS {114) HP INC. • MEDIA SAP (7)
(389) HP INC. -NSB COMPLEX HP INC. • NSB DESKTOPS (969)
SPECIAL (856) HP INC. -NSB DISPLAYS (64)
HP INC. • NSB MOBILE WKS HP INC. -NSB NOTEBOOKS HP INC. • NSB OPTIONS (607)
(224) (1238) HP INC. -NSB THINCLIENTS
(118)
HP INC. -NSB WORKSTATIONS HP INC. • OFFICEJET PRO/ENT X HP INC.· PLOTTERS (104)
(358) (25) HP INC. -PCS -AMO (1)
HP INC, • POS -OEM (6) HP INC. • POS -SMART BUY HP INC. • POS-CTO BDL (59)
PERI (46) HP INC. • POS· NON SMARTBUY
(31)
HP INC. • POS· SMARTBUY {42) HP INC .• POS-SVS WRNTY (5) HP INC .• PPS LICENSING (46)
HP INC, • PROBOOK B (1 > HP INC, • PSG CAREPACKS HP INC. • SB DESKTOP
(722) DISPLAYS (73)
HP INC. • SB DESKTOP HP INC. • SB DESKTOPS (260) HP INC, • SB MOBILE WKS (53)
OPTIONS (67) HP INC .• SB MOBILITY (75) HP INC. • SB NOTEBOOK
OPTIONS (123)
HP INC. • SB NOTEBOOKS (437) HP INC. • SB THINCLIENTS !65) HP INC.· SB WORKSTATION
DISPLAYS (22)
HP INC. • SCANNERS (37)
HP INC.· SB WORKSTATION
OPTIONS (84)
HP-IMSOURCING DS (1654)
HPE • ARUBA (4)
HPE • BLADE SERVERS (36)
HPE • ESOFTWARE (5061
HPE • NETWORKING OTHER
(109)
HPE • SWITCHING (760}
HPE • VISTA (55)
HPE LA • CAREPACKS ISS PR
(31)
HPE LA • CAREPACKS STORAGE
CAC (581
1/0 MAGIC CORP (65)
IBM • CTO AND CUSTOM SKUS
(1 I
IBM • POWER SYSTEM (27)
IBM • SERVICEELITE
CONTRACTS (449)
IBM LABOR CONTRACTS (24)
IBM PCOPS (3)
-IBM SOFTWARE • SAAS PARTIAL
-BILLING (3)
IDEAL IND-CUSTOM INSTALL
(66)
IM ENGRAVING (2)
IMAGE MECHANICS (2)
IMATION IRONKEY (170)
IMSOURCING (1811
IMSOURCING • SAMSUNG (25)
INFOCUS (345)
INFORMA SOFTWARE (2)
INFRASCALE INC DIRECT SHIP
{145)
INGRAM CPO DELL (129)
INGRAM CPO LENOVO (11)
INGRAM CPO CISCO (140)
INGRAM CPO SYSTEMS (108)
INGRAM MICRO SERVICES. LLC
(1)
INGRAM MICRO TRAINING •
MICROSOFT (27)
INGRAM MICRO TRAINING HP
(95)
INTEL (79)
INTEL • IMSOURCING OS (466)
INTEL • SERVER CPU (76)
INTEL • SSO (124)
HP INC. • SB WORKSTATIONS
(126)
HP-INGRAM CPO DS (270)
HPE • BCS (18)
HPE • BUSINESS CLASS
STORAGE (680)
HPE • IP TELEPHONY (23)
HPE • PROLIANT SERVERS (81)
HPE • SERVER SMART BUY
(147)
HPE • TIPPINGPOINT (10)
HPE • WLAN (79)
HPE LA· CAREPACKS
NETWORKING CAC (244)
HPE LA • CAREPACKS STORAGE
PR (33)
131NTERNATIONAL (187)
IBM· ENTERPRISE STORAGE (1)
IBM • INGRAM CPO DS (16)
IBM · PURE SYSTEMS
SERVICES (24)
IBM EDGE (3)
IBM GARS-CLOUD BLUE (4)
IBM LABOR PSS (1)
IBM PURE FLEX SYSTEMS CTO
& CUSTOM (131
IBM SOFTWARE LEV (2)
IBM-ENTRY LEVEL STORAGE
(126)
IDEAUSA (82)
IM CHOICE ADVANTAGE •
GOVED (2)
IM LINK US (4)
JMATION CORPORATION·
COMMERCIAL {11)
MCE SERVICES (10)
IMSOURCING • OS (2857)
IMVl0(9)
INFOCUS PROAV 110)
INFORMA SOFTWARE DIRECT
SHIP (22)
INGENICO (92)
INGRAM CPO HP (273)
INGRAM CPO POLYCOM (24)
INGRAM CPO OPTIONS (30)
INGRAM MICRO CONTENT
CREATION SERVI (1)
INGRAM MICRO TRAINING •
CISCO (22)
INGRAM MICRO TRAINING •
OTHER (36)
INNODESIGN INC. (13)
INTEL. DESKTOP TRAY CPU
(109)
INTEL· MOTHERBOARDS (12)
INTEL· SERVER CPU •TRAY
(180)
INTEL COMPUTE STICK (3)
INTEL RAIO (61)
HP INC. • SERVICES (SAP) (7)
HP INC. • SMARTBUY PSG (5)
HPE • ARCSIGHT {2)
HPE • BLADE OPTIONS (229)
HPE • CAREPACKS (9632)
HPE • DAYONE CYCLICAL
BILLING (1)
HPE • MEDIA 7A (81)
HPE • SERVER OPTIONS (1923)
HPE • SERVICE RENEWALS (1)
HPE • SERVICES CONTRACTS
(3)
HPE • TOP OF RACK (146)
HPE LA • CAREPACKS ISS CAC
(33)
HPE LA • CAREPACKS
NETWORKING PR (244)
HYPERSIGN (43)
IBM • BRANDED VMWARE (2)
IBM • IMSOURCING (98)
Back lo Top
IBM· MIO RANGE STORAGE (41)
IBM • see • COMPUTE (23)
IBM · SERVICE ELITE
PAYMENTS (28)
IBM EDUCATION (3)
IBM ISS (92)
IBM MANAGED SECURITY
SERVICES (132)
IBM SOFTWARE • SAAS ENTRY
(3)
IBM SPSS ENTERPRISE (1)
IBM-IMSOURCING DS (560)
ID TECH (145)
IGEL AMERICA SERVICES (77)
IM CHOICE ADVANTAGE • TECH
SUPPORT (2)
IM MOBILITY TEST SUB 2 (2)
IMATION CORPORATION ·
CONSUMER (4)
IMPULSE POINT DIRECTSHIP
(622)
IMSOURCING • NSP (94)
INCIPIO (438)
INFOLOCK TECHNOLOGIES (36)
INFORTRENO (610)
INFRAGISTICS (312)
INGRAM • CPO SYSTEMS OS
(138)
INGRAM CPO IBM (28)
INGRAM CPO • OPTIONS DS (26)
INGRAM CPO SEAGATE (15)
INGRAM MICRO GLOBAL
TRAINING (107)
INGRAM MICRO TRAINING •
JUNIPER (131
INGRAM MICRO TRAINING •
VMWARE (62)
INNOVATION FIRST/ RACK
SOLUTIONS (374)
INTEL • ESG (136)
INTEL • IMSOURCING (53)
INTEL • NETWORKING (97)
INTEL • SPARES/ACCESSORIES
(202)
INTEL NETWORKING •
QLOGIC/INFINIBAN (177)
INTERMEC ACCESSORIES (248)
INTEL NUC MOTHERBOARDS INTERMEC DESKTOP PRINTERS INTERMEC GSA (73)
(35) (96) INTERMEC INDUSTRIAL
PRINTERS (203)
INTERMEC LA · MEDIA (1) INTERMEC MEDIA (350) INTERMEC MOBILE PRINTERS
nos,
INTERMEC MOBILITY (545) INTERMEC NETWORKING (2> INTERMEC PRODUCT LINKS
(148)
INTERMEC RFID (81) INTERMEC SCANNING (136) INTERMEC SERVICES (757)
INTERMEC SOFTWARE (20) INTERMEDIA (12) INTERMEOIA PBX TAX (19)
INTUIT (23) INTUIT ACADEMIC (9) IOGEAR (388)
ION,PRO SOUND (48) IOSAFE (84) IOSAFE DIRECT SHIP (42)
1PCONFIGURE (5) IRIS (36} ISONAS (68)
ISTARUSA (380) ITSENCLOSURES DIRECTSHIP IVIOEON GROUP (1)
(46) IVINA (7)
J -ll>Tcp
JAEGA SOFTWARE (4) JARDEN (4) JATON (32)
JAWBONE (19) JC TECHNOLOGIES (14) JELCO (110)
JNL-BOUNTY HUNTER (16) JNL•NIGHT OWL OPTICS (7) JUNIPER -CONFIGURATIONS
(868)
JUNIPER -IMSOURCING OS (1) JUNIPER • TRAPEZE (411 JUNIPER 500/5000 (213)
JUNIPER ACCESS CONTROL JUNIPER APAC SUPPORT (38) JUNIPER CONTENT SUBS AND
(181 FUNK SBR (678)
JUNIPER CTP (29) JUNIPER EMEA SUPPORT (3606) JUNIPER ENTERPRISE ROUTING
(333)
JUNIPER EX SERIES SWITCHING JUNIPER FIREWALL VPN (160) JUNIPER HIE SW. SRX, BRANCH
(3861 SRX UC (302)
JUNIPER IDP (54) JUNIPER NETWORKING (21) JUNIPER NEW SUPPORT (3354)
JUNIPER PRO SERVICES (59) JUNIPER RENEWALS (1714) JUNIPER SECURE ACCESS
LICENSING (362)
JUNIPER SECURE ACCESS JUNIPER SPI (21) JUNIPER WLAN LICENSES (55)
PRODUCT (8) JUNIPER WX HARDWARE {1) JUNIPER-lMSOURCING {9)
JVC-CAMERAS (6) JVC•HEAOPHONES (123)
-K Back IO Top
KANGURU (135) KANGURU DIRECT SHIP (166) KASPERSKY • BOX (8)
KASPERSKY • CONSUMER KASPERSKY • LIC/MAINT (5710) KASPERSKY • MSP (84)
LICENSING (175) KASPERSKY • KAZAM (6)
TRAINING/CONSUL TING ( 15) KB COVERS (48)
KEF AMERICA-HOME AN (1) KEMP • OS (458) KEMP TECHNOLOGIES (27)
KENSINGTON TECHNOLOGY • KENSINGTON TECHNOLOGY • KENSINGTON TECHNOLOGY •
MOBILE (119) PROAV (161 SECURITY (105)
KENSINGTON TECHNOLOGY KEYTRONIC (76) KID LIO {6)
GROUP (213) KIDCO (22) KIDS (13)
KINGSTON C,21 KINGSTON • VALUE RAM (433) KINGSTON DIGITAL MEDIA LA
(2)
KINGSTON MOBILE (67) KINGSTON PROPETARY (LA) (9) KINGSTON SSO (103)
KINGSTON TECHNOLOGY OT & KINGSTON TECHNOLOGY KINGSTON TECHNOLOGY
NOTEBOOKS (140) FLASH (227) SERVER (164)
KINGSTON VALUE RAM (LAI (27) KINIVO (81 KLIPSCH (31
KODAK • EMA SERVICES (69) KODAK MA SERVICES (398) KODAK SCANNERS (214)
KODAK SERVICES (114) KOFAX (213) KONFTE1. (36)
KONICA MINOLTA· SUPPLIES KONICA MINOLTA PRINTING (19) KOSS-HEADPHONES (95)
(141) KT&C {181) KURIO (2)
L l!~tt 11> Tep
LACIE (4) LACIE • PROFESSIONAL (12) LANCOPE INC (198)
LANCOPE INC. • MAINT AND LANCOPE INC. -SRVC AND LANCOPE INC.• MAINT AND
SUPPORT 3Y (144) TRAINING (20) SUPPORT (187)
LANDESK • SHAVLIK PRODUCTS LANDESK GSA (DELL) (2) LANDESK SOFTWARE (1061)
(20) LANTRONIX (132) LANTRONIX DEVICE
NETWORKING (56)
LANTRONIX SERVICES (101) LAVU, INC. (10) LEAP MOTION (3)
LENOVO • DESKTOP OPTIONS LENOVO • DESKTOPS (95) LENOVO -INGRAM CPO OS (5)
(156) LENOVO· MONITORS (34) LENOVO • PRO AV (7)
LENOVO -THINKPADS (293>
LENOVO • SERVER OPTIONS LENOVO • THINKPAD OPTIONS LENOVO · THINKSERVER
(495) (318) CORPORATE (23)
LENOVO • THINKSERVER TS LENOVO • X86 BLADES (26) LENOVO • XB6 BRANDED
(197) VMWARE (692)
LENOVO· X86 EXPRESS 1&2 LENOVO • X86 MS SOFTWARE LENOVO • X86 POST
SOCKET (51) (39) WARRANTY SUPPORT (941 )
LENOVO • X86 PURE SYSTEMS LENOVO • X86 PURE SYSTEMS LENOVO . X86 REMOTE TECH
(338) SERVICES (132) SUPPORT (74)
LENOVO -X86 SERVER 1&2 LENOVO • X86 SERVER LENOVO • X86 SERVERS (111)
SOCKET (198) OPTIONS (2616) LENOVO • X86 SERVICE ELITE
PAYMENTS (9)
LENOVO • X86 SERVICE PAQS LENOVO • X86 SERVICEELITE LENOVO . X86 SERVICES (1343)
(13) CONTRACTS (120) LENOVO • X86 XSERIES
STORAGE (290)
LENOVO CUSTOM TP ANO OT LENOVO lDEACENTRE (11) LENOVO IDEAPAD (B)
(4037) LENOVO RETAIL OPTIONS (27) LENOVO SERVICES (970)
LENOVO STORAGE CORPORATE LENOVO STORAGE SERVICES LENOVO STORAGE TOPSELLER
(9) (131) (32)
LENOVO THINKSERV SERVICES LENOVO THINKSTATIONS (13) LENOVO TOPSELLER OT (415)
(863) LENOVO TOPSELLER LENOVO TOPSELLER TP (974)
THINKSTATION (88) LENOVO-SOFTWARE (1051)
LENSEC (122) LEXIBOOKS (9) LEXMARK· BPD SUPPLIES (634)
LEXMARK • SERVICES (865) LEXMARK PARTS (364) LEXMARK PRINTERS (1171)
LEXMARK SUPPLIES (257) LEXMARK TAP SUPPLIES {3) LG · EW2 (6)
LG· NETWORK ATTACHED LG COMMERCIAL PRODUCTS LG DIGITAUAUDIONIDEO (7)
STORAGE (29) (108) LG ELECTRONICS (42)
LG HOSPITALITY (41) LG WARRANTIES (596) LIEBERT • CUSTOM SKU/NON•
EDI (15)
LIEBERT -EP1 (147) LIEBERT· EP1 WARR/SERV LIEBERT • LES PRODUCTS (396)
(169) LIEBERT • SOFTWARE (8)
LIEBERT • SP1 (59) LIEBERT • SP1 WARR/SERV (30) L1FENSOUL (22)
LIFEPROOF (48) LIMINEX INC.· GOGUARDIAN (1) LIMITLESS INNOVATIONS, INC.
(8)
LINKSYS (161) LOGIC CONTROLS (131) LOGIC CONTROLS (LA) ( 1)
LOGITECH (LA) (1) LOGITECH • COMPUTER LOOKOUT (29)
-LULU SOFTWARE (3)
ACCESSORIES (210) LOREX·
OBSERVATION/SECURITY (39)
LUMENS INTEGRATION. INC.
(16)
M Back lo Top
M & A TECHNOLOGY (1) M&S ACCESSORY NETWORK MACALLY PERIPHERALS (141)
(40) MAD CATZ·VIDEO GAME (169)
MAGLITE (56) MAGTEK (9) MAGTEK -MSR READERS (28)
MAGTEK I {1) MAGTEK NR (74) MAKERBOT (14)
MAKERBOT ACC (156) MAN&WOOD (8) MARINER SOFTWARE {14)
MAX CASES {55) MAX CASES OS (8) MAXELL· BATTERIES (15)
MAXELL-HEADPHONES (129) MAXUS GROUP {2) MCAFEE -MSP (34)
MCAFEE -MSP HARDWARE (1) MCAFEE ENDPOINT SECURITY MCAFEE ENDPOINT SECURITY
CORP (92) GHE (90)
MCAFEE ENDPOINT SECURITY MCAFEE NETWORK SECURITY MCAFEE NETWORK SECURITY
GSA (31) CORP (633) GHE (637)
MCAFEE NETWORK SECURITY MCAFEE NETWORK SECURITY MCAFEE NETWORK SECURITY
GSA (213) SECURE CORP {21) SECURE GHE (21)
MCAFEE NETWORK SECURITY MCAFEE PREMIUM SUPPORT MCAFEE RETAIL BOXED
SECURE GSA (7) AND SERVICES (35) PRODUCT (12)
MCAFEE SECURITY MGMT MCAFEE SECURITY MGMT GHE MCAFEE SECURITY MGMT GSA
CORP (16) (17) (5)
MCKLEIN COMPUTER CASES MECAM LLC (1) MEDIPLAY (7)
(38) MELISSA & DOUG (39) MELLANOX • INGRAM CPO OS
(112}
MELLANOX SW (1741) MELLANOX TECHNOLOGIES MERAKI -LEGACY !316)
(451) MERU • ACCESSORIES (41)
MERU • ENTERPRISE (3) MERU • ENTERPRISE BRANCH MERU -OUTDOOR ACCESS
(41) POINTS (1)
MERU • PRODUCT (221) MERU • SOFTWARE (50) MERU • SUPPORT (706)
MERU PROMO (39) METAL WARE -NESCO (58) METRA-CAR AUDIONIOEO (2)
METROPOLITAN VACUUM MICRO FOCUS (PREVIOUSLY MICRON (44)
CLEANER CO (19) NETMANAGE) (262) MICRON CONSUMER
PRODUCTS GROUP (578)
MICRONET {96) MICROSEMI FTD (37) MICROSEMI POE SYSTEMS (40)
MICROSOFT (54) MICROSOFT • OPEN VALUE MICROSOFT • OPEN VALUE
OFFICE365 E (303) OFFICE365 M (8)
MICROSOFT CAMPUS MICROSOFT HARDWARE (87) MICROSOFT LICENSING GE
AGREEMENT (3850) (353)
-MICROSOFT MENTOR MEDIA MICROSOFT OFFICE PKC (3) MICROSOFT OPEN ACADEMIC
(36) (375)
MICROSOFT OPEN BUSINESS MICROSOFT OPEN CHARITY (51) MICROSOFT OPEN
S0O+POINTS (344) GOVERNMENT (329)
MICROSOFT OPEN VALUE 250 MICROSOFT OPEN VALUE 250 MICROSOFT OVS-ES PROGRAM
ANNUITY (742) FULL PAY (515) ACAD (159)
MICROSOFT SCHOOL MICROSOFT WWF (254) MICROSOFT-CSP (57)
AGREEMENT (464) MICROSOFT• ESO (15) MICROSOFT-ISV ROYALTY (629)
MICROSOFT-OPEN OFFICE365 MICROSOFT· OPEN OFFICE365 MICROSOFT• SPLA LICENSING
E (112) M (1) (416)
MIDLAND-2 WAY RADIOS (61) MILESTONE SYSTEMS (171) MILESTONE-SANUS (2)
MIMIO (33) MIMIO OIRECTSHIP (30) MIMO MONITORS (20)
MIO PHYSICAL (1) MIRACLE BUSINESS (79) MISFIT WEARABLES (32)
MITAC-MAGELLAN (15) MIZCO-HEADPHONES (40) MMF (179)
MOBILE EDGE (132) MOBOTIX (679) MOFF, INC. (31
MONBABY (3) MOONLIGHT SLUMBER (10) MOTA (156)
MOTIVAIR (284) MOTOROLA (47) MS LA HARDWARE (14)
MS OPEN AZURE (8) MS OV AZURE (12) MS OV LVL D FULL PAY OPTION
(456)
MS-OV LVL O ANNUITY OPTION MS-OV2.0 ANNUITY OPTION MS· OV2.0 FULL PAY OPTION
(650) (873) (572)
MS-OPEN VALUE MSE (105) MSI COMPUTER (135)
SUBSCRIPTION (844) MSI COMPUTER • NOTEBOOKS MULTI-TECH SYSTEMS (114)
(115) MULTI-TECH WARRANTIES (428)
MW PRODUCTS· MOUNTS (17) MX LOGIC (424)
N Back to Top
NADY-PRO SOUND (139) NAMSUNG-DUAL-CAR AN (16) NANONATION (71)
NANOTECH ENTERTAINMENT (2) NAVORI INC (49) NCH SOFTWARE (16)
NCR· SUPPLIES (13) NCR PRINTERS (7) NCR REALPOS-CLOSED (441
NCR REALPOS-OPEN (881 NCR SSCO KIOSK & SOFTWARE NCS TECHNOLOGIES, INC. (21)
•CLOSED (4) NEC DISPLAY SOLUTION·
LARGE FORMAT {218)
NEC DISPLAYS (94) NEC PROJECTORS (124) NEC PROJECTORS PROAV (97)
NEC WARRANTIES AND NERO SOFTWARE (14) NEST LABS (1)
SERVICES (557) NETAPP US FOR PR (4) NETGEAR • BASIC CBU (76)
NETGEAR BUSINESS CLASS NETGEAR CONSUMER (142) NETGEAR SERVICES (123)
(176) NETIQ -INFRASTRUCTURE NETIQ • SECURITY
MGMT (140) MANAGEMENT (3)
NETIQ-FEDERAl. (4) NETPATIBLES (748) NETPATIBLES DS (2901)
NETSCOUT RENEWALS (30) NETSCOUT TRAINING/SERVICES NEW POTATO TECHNOLOGIES
(3) (21
NEXGEN STORAGE (28) NEXGEN STORAGE • SUPPORT NEXSAN (2)
(21) NICELABEL (70)
NIGHT OWL (73) NIGHT OWL • OBSERVATION & NIXEUS TECHNOLOGY (9)
SECURITY (4) NORAZZA-AV CARE & MEDIA
STORAGE (115)
NOVELL (605) NOVELL • ALA/SLA (352) NOVELL • MAINT RENEWAL
STANDARD (278)
NOVELL • MEDIA (29) NOVELL • MLA {55) NOVELL· NSPP (OEMI {181)
NOVELL -SERVICES (104) NOVELL -VLA LICENSING (654) NOVELL-NS UC EDU (228)
NOVELL-NS LIC NPG (225) NOVELL-RP MAINT EDU {358) NOVELL-RP MAINT NPG (414)
NOVELL-RS MAINT EDU (265) NOVELL-RS MAINT NPG (276) NOVELL-VLA LIC EDU (621)
NOVELL-VLA LIC NPG (567) NSP -IMSOURCING OS (1 I NUANCE -ACADEMIC
LICENSING (56)
NUANCE • CORP LICENSING (99) NUANCE • DRAGON MEDICAL NUANCE -DRAGON MEDICAL
BOX (16) LICENSING (26)
NUANCE • GOVT LICESNING (20) NUANCE • TRAINING (2) NUANCE DOCUMENT IMAGING •
BOX (19)
NUANCE DOCUMENT IMAGING • NUANCE DRAGON (66) NUANCE DRAGON MEDICAL
LICS (160) POWERMIC (5)
NUMARK INDUSTRIES • Al.ESIS NUMARK-PRO SOUND (30) NUTANIX (24821)
(5) NUTONE-CUSTOM INSTALL (40) NVIDIA (33}
NXG • SPEAKERS (1) NXG SPEAKERS & NXG-MOBILE ACCESSORIES (19)
ACCESSORIES (2) NXG-MOUNTS&FURNITURE (1)
0 e.ca:io'f~
OBIHAI TECHNOLOGY (23) ODYSSEY TOYS (16) OFF•GRID SOLUTIONS (5)
• OGIO -CASES (2) OKIDATA -ACCESSORIES (123) OKIDATA . DOT MATRIX (81)
OKIDATA • PRINTERS (112) OKIDATA DOT MATRIX OKIDATA SERVICES (748)
ACCESSORIES (32) OKIOATA SUPPLIES (328)
OKLAHOMA SOUND CORP (9) OKLAHOMA SOUND CORP • DS OLLOCLIP (17)
(53) OLYMPUS {10)
OMNITRON SYSTEMS (1338) ONKYO-HOME AUOIONIOEO {4) ONSTAR (1)
OPEN TEXT, lNC (499) OPENGEAR (158) OPLINK (16)
OPTOMA (154) OPTOMA AUDIO (30) OPTOMA PROAV (30)
ORION AMERICA-TELEVISIONS OTTER/LIFEPROOF FOR APPLE OTTERBOX (149)
(17) (2) OTTERBOX B2B • 10002972 {66)
OVERLAND • V3 (85) OVERLAND STORAGE (964) OZOBOT (5)
p Back to Top
PALO AL TO AUDIO DESIGN (8) PANASAS {4) PANASONIC • HEADPHONES
(114)
PANASONIC ACCESSORIES PANASONIC ARBITRATORS (86) PANASONIC BATTERY (51)
(993) PANASONIC BROADCAST (126) PANASONIC FLAT PANEL
DISPLAYS (164)
PANASONIC PANABOAROS (40) PANASONIC PHYSICAL PANASONIC POS (235)
SECURITY (414) PANASONIC PRINTERS ANO
SUPPLIES (48)
PANASONIC PROJECTORS (239) PANASONIC PROJECTORS -PANASONIC SCANNERS (159)
PRO AV (192) PANASONIC TELECOM (35)
PANASONIC TOUGH BOOKS PANASONIC WARRANTIES (26) PANASONIC WARRANTY (668)
(2518) PANASONIC-CAMERAS (35) PANASONIC-MEDIA (3)
PANASONIC-PERSONAL CARE PANASONIC-SMALL APPLIANCES PANDUIT (1311)
(14) (19) PARA SYSTEMS OBA
MINUTEMAN UPS (180)
PARAMETRIC SOUND {12) PARROT (17) PATHWAY INNOVATIONS AND
TECHNOLOGIE (4)
PCAMERICA (56) PEERLESS ET (41) PEERLESS INDUSTRIES (673)
PELICAN FLASHLIGHTS (92} PELICAN PRODUCTS-CASES PENGUIN COMPUTING (23)
(274) PENPOWER (34)
PENTAX -RICOH IMAGING (125) PERLE SYSTEMS (1491) PHILIPS (9)
PHILIPS • MONITORS (23) PHILIPS PROJECTORS -XS PHILIPS SPEECH PROCESSING
COMMERCE (7) (13)
PHILIPS· PERSONAL AND PIONEER PRO (6) PIVOT3 (151)
PORTABLE (1) PLANAR DIGITAL SIGNAGE (390) PLANAR SYSTEMS, INC. (42)
PLANAR TOUCH SCREENS (31) PLANON (15) PLANTRONICS INC (385)
PLANTRONICS MOBILE {31) PLUGABLE TECHNOLOGIES (35) PLUSTEK (41)
PNY MEMORY (182} PNY QUADRO (55) PNY VIDEO GRAPHICS (18)
POCOYO {17) POIN2 LAB (1) POL YCOM -IMSOURCING {39)
POL YCOM • IMSOURCING OS POL YCOM • INGRAM CPO DS PORTSMITH (60)
(224) (14) POWA POS (10)
POWERMAX (9) PREMIER MOUNTS {301) PREMlERTEK (162)
PRIMERA TECHNOLOGY PRINTRONIX • ALL OTHER (99) PRINTRONIX • LINE MATRIX
(PRINTERS) (226) {162)
PRINTRONIX • PRINT CART (2) PRINTRONlX • THERMAL (182) PRINTRONIX/T ALL YGENICOM
LINE MA TRIX (9)
PRINTRONIXITALL YGENICOM PROMISE • WARRANTY (73) PROMISE TECHNOLOGY (293)
MEDIA (295) PROOFPOINT -HARDWARE (76) PROOFPOINT • INFO
GOVERNANCE (1070)
PROOFPOINT • SECURITY (2119) PROOFPOINT PSION LA (3)
MAINT/SUP/WARRANTY (4) PSION LA • 2A (6)
PTC (8) PULSE SECURE (39) PULSE SECURE • LICENSING
(683)
PULSE SECURE· PAR (530) PULS£ SECURE • PROSERVICES PULSE SECURE • RENEWALS
(1) (588)
PULSE SECURE • SUPPORT PYLE· PRO SOUND (315) PYLE AUDIO -HOME A/V (94)
(1463) PYLE-CAR AUDIONIDEO (530) PYRAMID TJME SYSTEMS (25)
Q 8 11Ch la T~p
Q.SEE (116) QJO INC (3) QLOGIC 1132)
QLOGIC FABRICCACHE (1) QLOGIC-SERVICES (85) ONAP (260)
QNAP WARRANTIES (663) QUANTUM • DL T (42) QUANTUM · DOT HILL (415)
QUANTUM • RENEWALS (977) QUANTUM ACCS (SSG) (61) QUANTUM AUTOLOADERS (SSG)
(106)
QUANTUM MEDIA AND TAPES QUANTUM P,SERIES (SSG) (422) QUANTUM SERVICES (SSG)
(57) (1930)
QUANTUM SOFTWARE (1955) QUARK LICENSING (33) QUORUM (152)
QVS (554)
R Back lo Top
RAIN DESIGN (22) RANIPAK INC (1) RARITAN· DC TRACK (71)
RARITAN· POWER (947) RARITAN COMPUTER (342) RARITAN POWER IQ (86)
RAZER· GAMING (116) RECOVER (20) RED HAT (LICENSE) (882)
RED HAT ALLIANCE TRAINING RED HAT RHX (6) RED HAT-JBOSS (468)
(131) RED HAT•RHEV (122) RED PLANET (2)
REDBEAM (55) REFLEXION NETWORKS (6) RELAMPIT (65)
RELIABRAND (16) RES · RSP SERVICES (61) RES PROFESSIONAL SERVICES
(6)
RES RENEWALS (2) RES SOFTWARE (129) RETROSPECT • LICENSING (102)
REVO (75) REVO AMERICA (108) REVOLABS (195)
RF-LINK HOME AUDIONIDEO RICOH • A3 SUPPLIES (21) RICOH LASER (PRINTERS) (306)
(28) RICOH PROJECTORS (47) RICOH SUPPLIES (228)
RITTAL (1) RIVERBED (14) RIVERBED·
EXPENSES/SUPPORT (1)
ROAD MICE (16) ROBERT BOSCH TOOL • ROCCAT INC (69)
DREMEL {13) ROCSTOR (47)
ROCSTORAGE • OS (52) ROLAND {14) ROSEWILL (194)
ROYAL SOVEREIGN RSA SECURITY ANALYTICS (64 7) RSA • ADAPTIVE
INTERNATIONAL {78) AUTHENTICATION (656)
RSA· ARCHER (1939) RSA • AVEKSA (258) RSA • NETWITNESS (462)
RSA • PDP • G (145) RSA · SERVICES (506) RSA • SERVICES & CONSUL TING
(35)
RSA • VIA (569) RSA ENVISION (770) RSA SECURITY (1672)
RSA SECURITY· DLP (319) RSA SECURITY • OPEN (175) RSA SECURITY HARDWARE (7)
RTA PRODUCTS (17)
s Back to Top
SABRENT (197) SAKAR KIDS (25) SAMSUNG • AV ACCESSORIES
(4)
SAMSUNG • CONSUMER SAMSUNG· CONSUMER TV (41) SAMSUNG • DI (2)
TABLETS (41) SAMSUNG • PRO AV (90) SAMSUNG • SD MEMORY (69)
SAMSUNG • SSD MEMORY (2) SAMSUNG· TABLET SAMSUNG ELECTRONCS
ACCESSORIES (32) AMERICA INC (2)
SAMSUNG HOSPITALITY LCD SAMSUNG INFORMATION SAMSUNG LARGE FORMAT (130)
(46) SYSTEMS (48) SAMSUNG MEMORY (34)
SAMSUNG MONITORS (1) SAMSUNG NOTEBOOKS (20) SAMSUNG PRINTER
CONSUMABLES (139)
SAMSUNG PRINTER HARDWARE SAMSUNG TABLET (62) SAMSUNG WARRANTIES AND
(45) SERVICES (446)
SAMSUNG WLAN (14) SAMSUNG WLAN • LICENSES SAMSUNG• HOME APPLIANCE
AND SERVICE (3) (48)
SAMSUNG-DAV (5) SAMSUNG-GALAXY GEAR 2 (I) SANDISK (230)
SANDISK AAFES (4) SANDISK BULK (6) SANDISK CORPORATION (76)
SANDISK MOBILE (85) SANDY LISA (21) SANGEAN•PERSONAL &
PORTABLE (73)
SANS DIGITAL (178) SANS TECHNOLOGY (134) SAP · DATABASE &
TECHNOLOGY (1063)
SAP BUSINESS OBJECTS (3) SAP BUSINESS OBJECTS SAPPHIRE (76)
LICENSING (323) SATO · CLASS 20 (488)
SATO· CLASS 30 (217) SATO· CLASS 35 (435) SCALA (86)
SCALE COMPUTING (296) SCANNX • HARDWARE (6) SCANNX • LICENSING (31 )
SCANSAFE SERVICES, SCHNEIDER ELECTRIC IT • SCHNEIDER ELECTRIC IT •
LLC/CISCO (136) CONTAINER (125) DIRECT SHIP (597)
SCHNEIDER ELECTRIC IT • SCHNEIDER ELECTRIC IT USA SCHNEIDER ELECTRIC IT-ISX
WARRANTY (694) (1649) DELL ONLY (20)
SDI TECHNOLOGIES-PERSONAL SDJ TECHNOLOGIES • SEAGATE · DATA RECOVERY
& PORTABL (2) MONSTER (3) (12)
SEAGATE· ESG (178) SEAGATE· ESG SINGLE (237) SEAGATE · IMSOURCING (92)
SEAGATE · NSG (17)
SEAGATE -IMSOURCING OS
(91)
SEAGATE· PSG SINGLE (58)
SEAGATE CSS (3)
SEH TECHNOLOGY (22)
SENECA DATA (237)
SHARP ELECT-LARGE FORMAT
DISPLAYS (63)
SHUTTLE COMPUTER (53)
SIIG-PROAV (197)
SILVER PEAK· PRIMARY (451)
SIMA-PHOTO VIDEO (74)
SMART (8)
SMS AUDIO -HEADPHONES (12)
SOCKET MOBILE·
ACCESSORIES (84)
SOLERATEC (41)
SONICWALL -NSA HARDWARE
(37)
SONNET TECHNOLOGIES (198)
SONY ELECTRONICS {13)
SOPHOS MM ENT NON UTM
(2862)
SOPHOS SMB UTM (3988)
SPECK (169)
SPRINT SPECTRUM LP. (19)
STAR MICRONICS (197)
STAR MICRONICS-SVC (22)
STEREN•CUSTOM INSTALL (818)
•
STRATO SCALE (2)
SUPERMICRO COMPUTER INC
(344)
SWANN PROFESSIONAL (31)
SYMANTEC • APPLIANCE (89)
SYMANTEC AUTHORIZED
EXPRESS CORP (10)
SYMANTEC END POINT MGMT
REWARDS (1)
SYMANTEC EXPRESS
LICENSING• ACAO (2319)
SYMANTEC LICS (LA) (7)
SYMANTEC SPECIAL
PROGRAMS {83)
SYMANTEC· INSTALLMENT l7)
SYMBOL ADC • lC (20)
SYMBOL IMC • CONFIGURED
TERMINALS (126)
SYMBOL IMC-PERIPHERAL &
ACCESSORIES (BO)
SYMBOL MC · 1B (25)
SYMBOL SV • 3A (146 1)
SYMBOL WI · 1E (167)
SYMBOL•MOTOROLA LA (3)
T
T•MOBILE (3}
TANOBERG I EXABYTE • SSP
(61)
TARGUS MOBILE (116)
TECHNO SOURCE (281
TEK-REPUBLIC DIRECT SHIP (2)
SEAGATE -INGRAM CPO OS
(12)
SEAGATE -RETAIL {132)
SEAGATE LACIE (106)
SEIKI LLC (2)
SENNHEISER (182)
SHARP WARRANTIES (23)
SHORETEL -Pl (1)
SIGNAGELIVE (641
SILEX TECHNOLOGY (14)
SILVER PEAK· UNITY EC (46)
SKB PRODUCTS -SGC (132)
SMK (GYRATION/MCVEA) {14)
SMT (1)
SOCKET MOBILE -WARRANTY &
SERVICES (3)
SOLIOFIRE (51)
SONICWALL • NSA LICENSING
(441)
SONY • 01 VIRTUAL
WARRANTIES (49)
SOPHOS INC MSP (31)
SOPHOS MM ENT UTM (2739)
SOPHOS PRO SERVICES (38)
SOURCEFIRE (1391)
SPECO
OBSERVATION/SECURITY (8)
SQUARE, INC. (1)
STAR MICRONICS NC_NR (230)
STARTECH.COM (2565)
STM BAGS (65)
SUMMER INFANT (98)
SUPERSONIC INC. (1)
SWAIVE (1)
SYBA (345)
SYMANTEC T OEM (7)
SYMANTEC AUTHORIZED
REWARDS (2)
SYMANTEC ENTERPRISE
TRAINING (34)
SYMANTEC EXPRESS
LICENSING• GOVT (1579)
SYMANTEC MEDIA (37)
SYMANTEC TRAINING/TECH
SUPPORT (192)
SYMANTEC-SEP. CLOUD. ML
(480)
SYMBOL DC • IA !426)
SYMBOL IMC • ISERV SERVICES
(150)
SYMBOL IMC•SW LlCS ANO
MAINTENANCE (1)
SYMBOL OEM • 4A (1)
SYMBOL SV • 3B (96)
SYMBOL WLAN . 1F (170)
SYNOLOGY (96)
Tl VISIONS 1171
TANDBERG DATA· LTO (94 )
TANGENT j 24)
TARMIN, INC. (43)
TEGILE SYSTEMS {869)
TEKL YNX (699)
SEAGATE· NSG SINGLE (19)
SEAGATE • PSG (63)
SEAGATE· SAMSUNG (4)
SECURE CHANNELS INC DIRECT
SHIP (85)
SEIKO INSTRUMENTS (52)
SHARP AQUOSICONSUMER
WARRANTY (32)
SHERWEB INC (46)
SHORETEL • SPECIAL (3)
SIIG INC (533)
SILVER PEAK· M&S (1017)
SILVER PEAK DELL (13)
SKYTEX TECHNOLOGY (16)
SMK•LINK (46)
SOCKET MOBILE (88)
SOL REPUBLIC (30)
SOLARFLARE COMMUNICATION
(102)
SONICWALL • HARDWARE (197)
SONICWALL • SOFTWARE (1089)
SONICWALL NFR ANO HA
PRODUCTS (12)
SONY • PHOTO VIDEO (1)
SONY -MEDIA {28)
SOPHOS MAINT SUPPORT (84)
SOPHOS MSP (542)
SOPHOS SMB NON UTM (10229)
SPARKLE POWER (57)
SPIN MASTER (41)
SPRACHT (18)
STADIA MEDIA LLC (11)
STAR MICRONICS SPARES (36)
STEELSERIES (67)
STORIX (90)
SUPERMICRO (3639)
SURGEX (59)
SWANN {66)
SYMANTEC (15)
SYMANTEC • VERISIGN
LICENSING (1269)
SYMANTEC CLOUD SERVICES
(55)
SYMANTEC EXPRESS
LICENSING (CORP) (2713)
SYMANTEC LA • PUERTO RICO
(1)
SYMANTEC REWARDS
LICENSING PROGRAM (7590)
SYMANTEC-EXSP LICENISNG
PROGRAM (268)
SYMANTEC/AMAZON (1)
SYMBOL • ALL OTHER (10)
SYMBOL IMC • 3RD PARTY {14)
SYMBOL IMC-8580/8590 & OEM
SCANNERS {11)
SYMBOL MC • 1A (362)
SYMBOL MC • 1A DIS (38)
SYMBOL RF • 1A (7)
SYMBOL WI • 10 (104)
SYMBOL WLAN • 1F D/S (32)
TABLET EXPRESS (30)
TANDBERG DATA CORP (20)
TARGUS (344)
TECHLINK INTERNATIONAL (63)
TEK•REPUBLIC '17)
TELSTAR (8)
e ~tk ID Tor>
TEL Y LABS (16) TENABLE NETWORK (354) TENABLE NETWORK -RENEWAL
(116)
TENABLE SECURITY CENTER TENABLE TRAINING (37) TENABLE-SECURITY CENTER
NEW (481) RENEWAL (159)
TIC (35) TICKERCOM (20) TIMBUK2 -CASES (14)
TMAXSOFT (60) TMS (1) TOFFEE INTERNATIONAL PTY
LTD (8)
TOP & TECH (54) TOPAZ SYSTEMS (14) TOSHIBA -BTO (3)
TOSHIBA-IMSOURCING (21) TOSHIBA -IMSOURCING OS (7) TOSHIBA -NOTEBOOK
ACCESSORIES (31)
TOSHIBA-SERVICES (84) TOSHIBA HARD DRIVES (16) TOSHIBA RETAIL (1)
TOSHIBA SYSTEMS (30) TOSHIBA TABLETS (1) TOTAL MERCHANT SERVICES
(1)
TOTAL TRAINING (36) TOUCHFIRE, INC. (2) TOUCHSYSTEMS (78)
TOYS (1) TP LINK (230) TPG (16)
TRANSCEND (702) TRANSITION NETWORKS (1351) TREND MICRO -ACAD / GOVT
(10971
TREND MICRO -BOX (8) TREND MICRO -DEEP TREND MICRO • DEEP
SECURITY (350) SECURITY CLOUD (14)
TREND MICRO • HARDWARE TREND MICRO • LICENSING TREND MICRO • MSP (654)
APPLIANCE (35) (1209) TREND MICRO • PREMIUM
SUPPORT (618)
TREND MICRO MAINTENANCE TREND MICRO S1 {502) TRENDNET • BUSINESS CLASS
(1390) (312)
TRIDENT CASE (373) TRIPLETT~BYTE BROS (11) TRIPP LITE (2918)
TRIPP LITE • PRO AV (108) TRIPPLITE (5) TROY JAMES BOYS (20)
TRYTEN {78) TURTLE BEACH SYSTEMS {55) TWELVE SOUTH (77)
u Back to Top
UBIOUITI NETWORKS (176) ULTRABAC SOFTWARE (116) ULTRALIFE BATTERIES (4)
UNCAGED ERGONOMICS (8) UNIDEN -OBSERVATION & UNIDEN 2-WAY RADIO (52)
SECURITY (20) UNIFORM INDUSTRIAL
CORPORATION (32)
UNIRISE USA (306) UNITECH {49) UNITECH -ALL ACCESSORIES
• UNITECH • ALL TERMINALS {107)
(77)
UNITECH AMERICA LA/MEX (1) UNYPOS INTERNATIONAL {1)
UPLOGIX (17) UPPER DESK, INC. (2) URBAN FACTORY (203)
US ROBOTICS • ACCESSORIES US ROBOTICS -BRANDED UTILITY ASSOCIATES (410)
(10) DESKTOP (40)
V Back to Top
V2 TECHNOLOGIES DIRECT V7 (13) V7 AUDIO (31)
SHIP (511) V7 HUBS ANO CARD READER V7 KEYBOARDS & MICE (27)
(4) V7 LCD MONITORS (14)
V7 MEMORY (64) V7 MOBILITY ACCESSORIES V7 MOUNTS AND STANDS (6)
(107) V7 NOTEBOOK CARRYING
CASES (51 ►
V7 POWER (14) V7 PROJECTORS (188) V7 SCREEN FILTERS (28)
V7 SECURITY ACCESSORIES (4) V7 TONER (510) V7 WEB CAMS (2)
V7-BATTERIES (164) V7-CABLES (146) V7G-REFURBISH (21)
VALKEE OY (4) VANGUARD (23) VAULT LOGIX (4)
VEEAM • CLOUD (1) VEEAM HOSTING (46) VEEAM INTERNAL USE (33)
VEEAM SOFTWARE (526) VEEAM SOFTWARE· LATAM (2) VEEAM SOFTWARE • RNWL
(277)
VEEAM SUPPORT (372} VERBATIM CORPORATION (692) VERIFONE (144)
VERITAS -CLOUD (579) VERITAS BACKUPEX • RENEW VERITAS BACKUPEX NEW (551)
(200) VERITAS BUYING PROGRAMS ·
NEW (7998)
VERITAS BUYING PROGRAMS • VERITAS EXSP (205) VERIT AS HARDWARE (2367)
RENEWAL (115) VERITAS SPECIAL PROGRAMS VERITAS· BOX (126)
(24) VERS (4)
VICTORINOX SWISS ARMY, INC. VIEWSONIC (140) VIEWSONIC DISPLAYS (354)
(47) VIEWSONIC LFO (80) VIEWSONIC PROAV {6)
VIEWSONIC VA (19) VIEWZ (59) VINPOWER DIGITAL DIRECTSHIP
(275)
VIOLIN MEMORY (83) VISION SYSTEMS • GEOVISION VISIONEER (SCANNERS) (58)
(627) VISIONEER SCANNERS (196)
VISIONTEK (205) VISUAL LANO (128)
VISUAL LAND DIRECT SHIP
ONLY (3)
VIVITEK (136) VIVOTEK (3101 VIZIO (1)
VIZIO -HOME AV (27) VIZIO -WARRANTIES (6) VMWARE • FEDERAL (3)
VMWARE -FEDERAL RENEWAL VMWARE • FEDERAL SUPPORT VMWARE -LICENSING (4095)
(8) (4) VMWARE • VCHS (9)
VMWARE LICENSING (1) VMWARE PROF SERVICE (221) VMWARE RENEWAL (43)
VMWARE VSPP (109) VOXX • ACCESSORIES {143) VOXX AUDIO VIDEO (1)
VPN DYNAMICS (12) VS-NETWORKS (7) VSN MOBIL (21)
VTECH (35) VULCAN ELECTRONICS (18) VULCAN ELECTRONICS-DIRECT
SHIP (1)
VUPOINT SOLUTIONS (16) VXI (15) VXI • TELEPHONY (2)
w Back lo Top
WACOM (4) WAHL APPLIANCES (38) WARRENTECH-WARRANTEES
(216)
WASP BARCODE WASP FAST START/SILVER WASP GOLD PARTNERS (621
TECHNOLOGIES (37) PARTNERS (102) WASP PLATINUM PARTNERS
(326)
WATCHGUARD • RENEWALS (1) WATCHGUARD • VIRTUAt WATCHGUARD SERVICES (979)
SOLUTIONS (146) WATCHGUARD SOHO &
SOFTWARE (29)
WATCHGUARD SOHO SERVICES WATCHGUARD TECHNOLOGIES WATCHGUARD TECHNOLOGIES
(9) (108) INC (287)
WATCHGUARD XTM HARDWARE WATCHGUARD XTM LICENSING WAVE SYSTEMS (520)
(138) (260) WAVE SYSTEMS • SAFENO (295)
WAVELINK (46) WO -CUSTOM (341 WO ARKEIA -SOFTWARE (51)
WEBSENSE SERVICES (727) WEBSENSE TRITON HARDWARE WEBSENSE TRITON SOFTWARE
(94) (52568)
WEBSENSE TRITON SUPPORT WEBTRENOS • LICENSING (841) WEDGE NETWORKS-DIRECT
(2) SHIP (99)
WEIGH-TRONIX (34) WEPRESENT (4) WESTERN DIGITAL • SMB (36)
WESTERN DIGITAL· AV (8) WESTERN DIGITAL· AV SINGLE WESTERN DIGITAL · DESKTOP
(21) (35)
.WESTERN DIGITAL • WESTERN DIGITAL • LICENSES WESTERN DIGITAL •
IMSOURCING (66) (1 I NETWORKING (25)
WESTERN DIGITAL· RETAIL (73) WESTERN DIGITAL· WESTERN OIGITAL•OESKTOP
1MSOURCING OS (61) SINGLE (34)
WESTERN DIGITAL-ENTERPRISE WESTERN OIGITAL•ENTERPRISE WESTERN OIGITAL·MOBILE (13)
(16) SINGLE (21) WESTERN OIGITAL•MOBILE
SINGLE (17)
WESTONE (37) WHISTLER-CAR AV (59) WHITECANYON SOFTWARE (21)
WIDGETEER INC. (25) WINE ENTH-SMALL APPLIANCES WINNOV (12)
(47) WINSTON INTERNATIONAL
DIRECTSHIP (48)
WIPLABS DESIGNS (10) WONDER WORKSHOP (6) WORKSPOT (8)
WORRYFREE GADGETS (127) WOVENMEOIA (3) WOWWEE (30)
WYSE LICENSING & SERVICES WYSE TECHNOLOGY (WINTERM)
(117) (959)
X !lock to fop
X1 DISCOVERY (83) XEROX • COLOR PRINTERS XEROX -MONO PRINTERS (101 )
(151) XEROX A3 (240)
XEROX ESERVICES (308) XEROX SUPPLIES (415) XEROX SUPPLIES A3 1174)
XFX (76) XIAMEN • TRAVEL TEK TABLETS XIRRUS (439)
(2)
y Back 10 Top
YCAM (11 YES TO (17) .z Back to Top
ZAGG (211) ZAGG INC • JFROGZ (82) ZCOVER (543)
201 (53) ZEBRA · 105 SERIES (20) ZEBRA • CUSTOM MEDIA (135)
ZEBRA • DESKTOP (149) ZEBRA· HC 100 SERIES (5) ZEBRA· KIOSK PRINTERS (90)
ZEBRA • MEDIA (597) ZEBRA • MOBILE (315)
ZEBRA • KIOSK PRINTERS
MEDIA (1)
ZEBRA • WRISTBANDS MEDIA
(73)
•
ZEBRA. CARO • I SERIES YMCKO
(1)
ZEBRA. CARO • UPGRADE KITS
(13)
ZEBRA CARO CATEGORY B (36)
ZEBRA/SYMBOL RF-1A (LA) (2)
ZEMI AUDIO (2)
ZHONE TECHNOLOGIES INC
(176)
ZOOM TELEPHONIC$ (36)
ZUBIE (1)
#
365 SERVICES (26)
3M • WORKSPACE SOLUTIONS
(168)
3SIXTY INDUSTRIES (1)
5 NINE SOFTWARE (32)
ZEBRA. • PAX (28)
ZEBRA. • SERVICES (1507)
ZEBRA. • XI SERIES (107)
ZEBRA • ZT200 SERIES (76)
ZEBRA. CARO • RFIO/UHF/OTHER
CARDS (9)
ZEBRA. CARO C SERIES YMCKO
(2)
ZEBRA. CARD PRINTERS (133)
ZEBRA/SYMBOL Wl-1F (LA) (7)
ZENTERA SYSTEMS (8)
ZHONE TECHNOLOGIES
SERVICES (1)
ZOOMSWITCH (8)
ZVOX AUDIO· EW2 (1)
30 SYSTEMS (192)
3M TOUCH SCREEN (23)
4SIGHT (18)
ZEBRA· RFIO (59)
ZEBRA. • SPARE PARTS (626)
ZEBRA • Z SERIES (34)
ZEBRA /SYMBOL DC-1A (LA) (7)
ZEBRA CARO • SECURITY LINE
(7)
ZEBRA CARO CATEGORY A
(115)
ZEBRA CARO SPARE PARTS (8)
ZEBRA.CARO (ELTRON) (14)
ZERODESKTOP OBA
NCOMPUTING (56)
ZINGARR-TABLETS (1)
ZOMM (4)
ZOTAC (70)
ZYXEL (421)
3M • OPTICAL SYSTEMS
DIVISION (164)
3M VISUAL SYSTEMS DIVISION
(2)
4XEM (429)
Bock lo Top
I A I B I c I O I E I F I G I H I I J I K I L ! M I N I O I P I O I R I 5 I T I u I v I w I x I Y I z !#I
•
•
IS-EB&AT"'
DISTRIBUTION
OUIC K SEARC H
,___·c_h_?_r_cc_u_t_s ___ l C
LOGIN
USER NAME
PASSWORD .__I __ ___.I C
NlwllHf
fom9typpass..an11
CLUSIVELY
M LIFEBOAT:
CBUS: Converged
Backup
Solution
WSTG
N4WDl'q
L I ST ED
Sottware Vendor Index
Browse Our Vendor Index to See the Leading Firms and Products that We Represent
Ple5se no te !hat some selected products or product lines rnsy not be a v ail abl e to soh11lon ~ro.,,def5 111 Canada o r 11i tems1J onaay P e:u
cnn1act your l.Jfebos1 D ,slrii:nroon representawe for more mformall on C hek h ere for our l nt1om11tional l.Jne Card
Regoonal Reslm;:uons M.1y Apply. P lease check wrth your representative or ems,I sales
I n softw11re
ACDSystems
.Ac11vePOF
AcjveState
Allround AutomatJons
~
Altima Technologies
Altova
Arxscan Inc.
ASG Software Solutions
Aspose
Avanquest
Avantstar
AVG Technologies
B•tdefender
Bluet>e,am :i !?Dvte
Cambridge Soft
Century Spftware
CHENGDU YIWO Tech
~
Command T eg,n910qy
Cwnpuwsre
~
~
Cortsdo
CS Odessa
CynaasPro
Dat11coni EofNma
ObV,s Software AB
Pt" Sofivl,re
Delorme Maop ng
Desi gn §cie11ce
dlSurch
Eag1e Point
imldt
~
FarcgnStor Software Inc
f pme1teh
Flexera Software
Fgxit Corp0t8tlon
FreshCrog LLC
~
Georgia SoftWDrks
fill
GFI Software USA
Gimpel Software
Global scape
Golden Soflw•re
G t11P!Ol:y
Graphpad Scftvn.-.
Gridiron Software Inc
ldera
!RM
l mageDoe USA lne
illfil
l nbit
I ndivlduel Software
I nfrag rstics
l nsoenty
!mm
Intel
Intel A,meneas Inc
Intel Lustnl
lnvestintechcom Inc.
Iris
JeSrains
Kind1soft
Kuhj sy,. Inc
l,d!boat Services
Ligurdw!lre Labs
liytdri ye
~
LootcNow
WW Soft:wtr,
Mad Cap Soflwpr1
Marlc:zware
MeelingSense
Mesuqe Lgql c
MG Soft Corporation
MrcrpFocus
.M!!li!i!t
~
MKS. a PTC Comptny
Nakivo
~
NetFart Teehnologies
Neuxpower Inc
Navrcn
Ni1es Soflwam
Nrtro ?OF
~
Nuance Commun•cstions
o&o Software
OpenONS. Inc
Open-E
Oppmum Output
~
OB•il!Y & Anoc:,!lff
Paess:grAG
Patton & Petton
PayneGrouo
POFlib
Pe,va;,:ve Software
PhymxGuard
?inform. Inc.
PremrumSoft CyberTech
bt!t
Progre55 Software
?roguis
~
R !!¢9 AA1'w•r,
Real VNC Ltd
Red Ga;e
RetSoft e.y
Stratus T ec,,,.oloqi
Super Micro Comp
Swift?age
Sybex
SyncRO Sofj btd
SY ST AT Software
SystemTpo'i;
TeehSmtn
I!!!!!!5
I!!1imt
RJS Softw1re Systems i hin5iuff
Rocket 0,v,sion Softw1r a T outViny:11:
~
SAPl!=N TechM logles
Scooter Software
Se,gu~ Scientific
Sunoges
Serena Spfiware
~
Smarffiear
Smartneoloy
Sm!lrtOrsw
Smsn-Soft
Smrth Micro Software. Inc
Sqftw9 re FX
So!t rwi n:d;~
Sony
Sophos
So11tn110n Med,•
Span< Systems
Speech Prooess,ng
Solutons
St!lrtly Technologies
StarW'"d Sof:ware nc.
U n ittJnc!I
Updat es:ar GmbH
uptime software
V&ndyke Softwfw
V,nj aSpf;
Y 11am S¢tw•'!
Vertus-Tech
Viper Network SyS'
V is,on Sg!y;ions
Visual C!ick
VMTurtx)
Wh teSmol<e l ne
WiidP.11ckets
yyig r11rGmbH
WinZ[p Computing
Wolfr8m Research
Work$here
Y esSoflwara
Zemsna L!d.
ZeroDuktop Inc
StoraqeCr1f! Tet:hnology ~!li!,!li
~
PGI -The Pcrtr.and Grpuo Strllts
Corporate Headquarters
Fremont, Gallfomla
Sales Headquarters
Greenville , South Carolina
Warehouse Locations
1 Fremont, callfomla
2 Chantilly, Virginia
3 Chicago, Illinois
4 Richardson, Texas
s Keasbey, New Jersey
6 Grove City, Ohio
7 Miami, Ronda
B Olive Branch, Mississippi
9 Portland, Oregon
10 Ontario, California
• 9001 -2000 Manulllctumg Facmltles
@
Ir
@)
ADVANCI .NGJJ_U~-~OYATIQNS_
Map your destination to increased productivityt
cost savings and overall business success. Our
distribution centers are strategically located across
the United States to provide you with product
where you need it when you need it. Each of our
distribution centers provides our customers with
warehouse ratings of nearly 100% in accuracy and
PPS (pick, pack and ship) performance. Couple that
with unsurpassed service from our infrastructure
support, giving you one more reason why you
should be doing business with SYNNEX. That's
service and infrastructure support you can rely on!
I_NFRASTRUCTURE _
Components East Leasing CTI Products jSales) Software
@
@ @)
SEBVIC.ES
Sounds simple, but at
SYNNEX we understand that
true business growth requires
access 10 meaningful, tangible
business Infrastructure , tools,
and resources . That's why
over the last year we've
Invested heavily In providing
our partners with high-Impact
business services, designed
from the ground up to provide
real value, and delivering on
our commitment to provide
unprecedented support to
our most valuable asset, our
partners.
--
Auto ID / POS Sales
800.444 7279 800 451.57 44 800.444 . 7359 866.226. 7532 800.950 .5974
Components West POS Solutio ns Regional Office License Online West ICG Security &
88.7564888 80D.753.6927 800 756.5974 800.414.6596 Wireless LAN
vernmenl Sales Custom er Service SMB Sales Group License Online Central/ 800.688 .0751
800 456.4822 Ex 4007 BOO 756.1B88 855,899.0050 East
Security Sales OEM We st Supplies & Accessories 800.432.6980
800.444.7389 800.756.7B88 888.223.1164
~,rmcX1JJ.1-1 1 111251 5
@ @)
@
*
• GSA Schedule
• ECExpress Online Ordering
• Software licensing
• Reseller Marketing Services
• Leasing
• Integration Services
• Trade Up
• A Menu of Rnancial Servit es
• SYNNEX Service Network
• ASCii Program
• PRINTSo/v
Contact Us:
1.800.456.4822
www.synnex.co m
---=--"2015 LIN ~ CARD
•
10ZiG
2FA
JDaassroom
JD Systems
3M Touch
3M Mobile Interactive Solutions
3VR
◄D Global
◄Sight
6fusion
65bit Software
911 Enable
Artly1e
Arctic Cooling
Areca
Annoractive
Annored Shield
Artisan
Aruba Networks
Ancscan
Asante Networl<s
ASG
Aspect Software
Aspire/Standioul
Brellord Manulactunng
Bridge Communication
Broadview
Brother
Brother Mobile Solutions
Blli2
Bulf alo T ethnology
Bush Industries
Business logic
Buslink/Global Sihcon
BYTECC
Astro Gamillg C2G
A Deeper VieN ASUS CA Technologies
MEON Elec11011ics an ASUS Company Aswi CE Cable Manulaciuring
Absolute Software Aswi Notebook Cables Unlimited
kalss Data AT&T Cachengo
Aw!JssDry Power A!Ilec Cambre Products
Aa:ortec Aten Technology Canon
Accu-Tedl ATI Graphics Cards Carbonite
Al:tuview Atlantis Computing Card Scanning Solutions
AUf AlX Case Power
Actian Audio Messaging Solutions (AMS) Casio Projector.i
.Actineon Augmentix CBM Metal
Actiontec Aurora Multimedia Celestix
A.ctivef'Of Authen2cale Cellphone Mate
Activtdentity Envoy Autotask Cenomax
Acuo Technology Avall(1lesl Centennial Software
Adaptec Avast CENTON
Adaptiva Avaya Centrily
Adata Avenues Century Software
Addlogix Awrmedia Certes Networks
Addmaster Aviva Solutions Champion Systems
Add-On Computer Peripherals, LLC ,worn Channel Vision (Custom Installation)
ADESSO Azend Corporation Chassis Plans
Adobe Azpen Checkpomt Security Systems
Adrem Software Check Pomt Software
ADS Tech1101ogiet B&B Bectrorncs Chef Software
Adtran BAE Systems Chenbro
AdVanced Input-Esterline Bamboo Solutions Chenv Electrooics
Advantedl Baracodal1ngenico Chief Manufacturing
Aegis Micro/Formosa-USA Barco Medical C~utions
AG Antenna BartoVleW ClearColor Ink
Algo Commumcabons Barnes & Noble Clearone
Al!Ye Stu<ios Barracuda Networks Club3D
Allied Telesis Bascom Coby
Alloy Baslcr Cognitive TPG
ABround Automation Battery Technology Cognito
AJlscnpts Bay Dynamics Comcast
ALLSOP Bay Techrucal ~tes Commvault
Altair Engineering Becrpyt Component One
Altaro BedPhones Computer Instruments
Ahhon Micro Bedwell Technologies Computer Security
AltiGen Belkin Computer Software Innovations
Altronll BenO Computcr Warranty Services
Aluratek Best MountinlJIAFC Comsquared Systems
Ambir Technology Belter Energy Systems Conarrallve
AMD/ATI Fire Bidwell Technologies Connection•E/Trifusion
Amer Networks (formerly freedom 9) Big Swllch Contemporaiy Research
AML BITS ltd. Contex Americas
Amped Wire ess Bixolon Convertertechnology
AMX Black Box Conveyanl Systems
Amzer Black Box Retail Services Coolmax
Anchor PD Blue Ant Wire less• Copernicus
Anthro COrporabon Bluebeam Core Security
Anub Boards hare Corel
Aomala Body Solid Corente
Aopen BorderWare Corfogix
APC Bouncepad Cornlogix
AppAssure Brady People ID Cor.;air Micro
Appeom Solutions Bra~gables/MJ Mitchell Co11SUlt1ng Cortado/Thinprinl
AWistrv Bramboxes, Lt:I Cplane
•
Aquarius Brenthaven CradlePoint
Althitext Bretlord Creative labs
Copyright 201 S SYNNEX Colporalion. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services
names and slogans are trademarks or registered trademarks of SYNNEX Corporation SYNNEX and the SYNNEX Logo Reg. U.S. Pat & Tm.
OH. Other names and marks are the property of their respective owners.
SIWIEXl:J.13-1 I 11/25/15
Crosstec
CRU • Dataport
Cruclal Technology
CruDalaporf
CSDC
CSSN
CTA Digital
Ciera
Cumculum Lott
CXTEC
Cy-Fi
Cyberlink .com
Cybemot Manutacturr-11
Cyberf>ower
Cybertron PC
C'IClONE
CYREN
D•Unk
Dahle
Oaktech
Da·Lile Screens
Dane Elec Corp
Data Drive Thru
DATA911
Dalogo
Datalogic
Oatamax Media
Oalamax Software G!IK!p
Data Motion
Dataram
Daiei
Daymenlnc
™j·a vu Secunty
Del
Delphi Display Systems
DENAO, loc
Deployable Systems/Hardigg
DestructData
lle\/lllutions
DH2i
Diablotek
Dialogic
Diamond
Diamondback Fitness
Dicola
Digedu
Digi International
Digistor
Digital Peripheral Solutions dba O-See
OigitalPersona
Digital Storm
Oigium
Direct Dimensions
Distinow
Distrix
Doculex
DOD Tech
Oot Hill (eNex Systemsl
Double Power
Draper
Orobo
DS3
OT Research
Contact Us:
1.800,456.4822
www.synnex.com
t,, • .;.fq';•; ;~:'lfr.:-~ ~
~Ii.:· X
2015 LINE CARD (CONT.)
•
Dyconn
DYMO
Dynamtc Systems
E•Sj)Onder
Earthwalk
Eastman Kodak
Eaton Corporation
ECO SlYU:
ECO TREND Cases, UC.
Ecosol Solar Technologies
ECS Compo31tes
EDGE Memory
Edgeline Tecmologies
Edgewater Netwoll<s
Elligm
EJ Tedmologies
Ekahau
Electroboard
Electrorack
Elegant Packaging
Elite Screens
Elliptical Mobile
Elmo USA
Elsa Group
Emerge
Ernulex
Encounter Pomte
Ender AG/ Fanatek
ENET
EnGenius
Engineered Networt. Ser\'ices
E.nlight
Enovate!T
EnterpriseDB
Eml!UST
Envoy Data Corporation
Epsoo
Equus/MIIUS lmovations
eReplacemcflls
Ergotech
Ergotron
Ericom
Esker
ESTERLINE
EVauH
Event Builder
Everlocus
Eveoo
EVGA
EYO!vo"
Eiablol
E.-cabyte
Exofab
Exl'omt
E.xtensis
Fargo Electn>rucs
Faxback
Fellowes
Fiatlux
Finisar
Firich/FEC
First Data
First Mobile Technologies
fishtree
FivePoinl
Fixmeslick
Forensll
ForeseesQII
Formax
F1lrtinet
Foscam Digital
Foxh
Freedom9
Fronlrange Sohware
Fronttow/Phonic Ear
Fut1 Film
Fuji Film RecDllling Media
F~itsu Dot Matrix Printers
Fujitsu Hard Dri\lil
Fuiitsu Mobile
fL111tsu Storage
FullAnnor
Fusion 10
Future Busmess
Futura Retail Solutions
Gamber Johnson
Gammatech
Garmin
Gatepmtect
GBC (a division of ACCO Brands)
Gelen
Geist Manufacturing
Gemallo Envoy
General Imaging
Genesis One
GETAC
GA
Gigabyte
GiiNii
Global Environ Svcs
Global Marketing Partners
Global Warranty Group
Gluster
GoGuan!ian
Goldtooch
Good TecllllOlogy
Google
Griffin
Guanlian Edge
Gvision
Hanco
Hannspree
Hapara
HaVIS
Headplay
Healbe Information (HCl)
He~ures
Hedvig
Hercules/Tluustmaster
Heritage Travelware
Heritage Travelware • Kenneth Cole
Hewtett-Packanl
Hi-Fi Worl<s
HID ldentity/Synen:aid
High Wire
Higher Gmund/HGGEAR
HIKVcsion
Hitachi Global Storage
Hilachi Harn Drive
HL Corporation/Ricker
Howanl Medical
HOCam
Huawei
Huawei OeYl&e USA
Humanetics
HumanScale
Hyundai
J-Blason
13 lntemabonal
ICOP Digital
IDAPT
ldera
IGEL
IKANCOfl)
iKEY
Imagine Technologies
lmagistics
lmallon
IMC Networks
lmimata
I'm SPAil m Walch
lnBoxer
lncis1VC Soflware
Indigo
lnlocase
lnfows
tnloPrint
lnforma Software
lnfosott-Fusion Charts
lnfragistics
lnlrascale
Ingres
lnkjelwarehouse
Inland Products
lnnergie
Innovative Carn Scanning
Innovative Otlice
lnsperity
Instant techoologies
lnsuHab
lntiva Networks
Intel
Intelligent Computer SollilWl1$
lntclhnet
lntronis
Intuition
INIMO
lnwm
logear
Iomega
losale
iPeart
IP Home Products
1River
lronkey
IRSA Video
i.S heritt
1Stabilizer
iStartJSA
!Tin Motion
lxia
iYogi USA
JaCQ
Jaspersoll
Jatheon Technologies !flt
Jaton
JelBrains
Juicepresso
JungleDisk
Just Systems Canada
JVC
KaneK
Kanguru
Kaser Corporation
Kaminario
Kensington
Keno
Keyovabon
Copyright 2015 SYNNEX Corporation All rights reserved . SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services
names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg U.S. Pat. & Tm.
OH. Other names and mm are the property of their respective owners.
Keyscan
Keylronic
Kinesis
Kirigsoh
Kingston
Kingston Digital Inc
Kmgston Distribution
Kinyo
Kitenlja
Kleen Concepts
Knowledge Management MSOCiation
Koamtac
Kobian
KODAK
KOM Networl<s
Konltel
Konica Minolta
KSI Envoy
KT&C
Kwikset
Kyocera
Lab Gruppen E-Series
LandAlrSea
Lanier
Laplmk Software
lasershield
Launchpad
LO Smart
LenollQ
Lepide
Level Plallorms
LexisNexis
Lexmark
LG Electronics
Liaison
LileSize
Lightspeed Systems
LigoWave
Likewise
Lind Elec1rnnics
LinkOepot
Linksys
LinkSystems
Linoma
Lite-On
Litronics Envoy
Location Based Technologies
Lockdown Tech
Logbar
Logicube
~itech
Lucasey
Lumension
Lumisource
M&A Technology
Madocks
Macro Image Technology
Magma
Magnetic 30
Magtek
Mainpine, Inc
Malwarebyles
Man and Machines
Contact Us:
1.800.456.4822
www.synnex .com
~~ . . ::;t."'
·-')~ ..
2015 LINE CARD (CONT.)_
•
•
Managed Oqects
Manhattan
Marex Group Inc
Marl<lware
Mauox
MillleH
Maxta
Maxtor
Medialech
medM
Memorex
Memorei Bectronics
Memory Experls
Message labs
Message logic
MetadolCofp
Metaluse dl>a Project Insight
Metropolis
Metrologic
Menter Toledo
Mien> Mier
Miaoi>ac Technologies
Microsoft
Miaosofl ESD
Miaosofl Hosted Exchange
Microsoft DEM
Microsoft Retail
Miausolt Surface
MiCltlSOft Surface Hub
Milestooe Systems
Minicom
Minuteman Power Technologies
MIO T ethnologies
M1rantis
Mita
Mitel Cloud
Mitsubishi
Mitsubishi Digital Electric America
Mizco
MJ Milchell Qmsulting/Braggables
Mobeusk
Mob~e Action Technology, Inc.
Mobile Edgtt
Monit01S In Motion
Monoprice
Moonwalk
MooreCo,lnc
Mota
Motion Computing
Motorola Solutions
Movea
MPak
MS -Cash Drawer
MSE
MSI Notebook
MSS Software
Muld-link
Muratec
Mutate
N-Abkl
Nanonation
National Seivice Center
Ncipher Envoy
NCP
NOS Surgical Imaging
Nearpod
NEC
NEC Corporation of America
NEC Display Solutions
NEC Servers
NEC Software
NEC Storage
Nervepoint
Nesclleo Americas
NET
NelAccess
Netcomm
Netgear
Nell5 Systems
Netllb
Netmollon
Netop
Netscout
Netsparket
Network Elju,pment T ethnologies
Netwrix
Ni!verware
Newell Cci-Santord
Nexenta
NexGen
Nicwarelt,idabcl
Niko Bectionics
Nimbon:
Nimbus Data Syslems
NitroPOF
Noble locks
Nodeprime
Nor-Tech
Non:enl
Notable Solutions, Inc .
Nova Development
Novastor
NovateJ Wireless
Novuscell Battenes
Now Micro
Nuance Commurucallons
Nuance Dragon Medical
Nvidia
0 Neil Printers
02 Seturity
Dbjectworkl
OCSystems
Octa
OCZ Technology
ODIN Technologi!!S
Okidata
Olea
OUXlREnvoy
Oncom Power Systerm
OnCue
OneWortdToudl
OnSSI
Onyx Graphics Inc
Open-E
Opengear
Open Xchange
Optoma
Orig111al Power
Otto
Offi1and Storage
Oxcyon
Packaging Strategies
Packet 8
Paessler
Panasonic
Panason iJC CornmunicalJor.s
Panasonic Consumer • Seci.ity
Panasonic Pro Video
Panasonic Pl1)Jectors
Pana.some Toughbooks
Panda Security
Pannin
Panorama Antenna
Pantone Solutions
Papago
Para Sys. Inc
Paragon Software
Parallels
Partner Tech
Patriot Memory
Patrol PC
Paxton Access
Payoda
POUs Direct
Peerless lnduslr~
Pelican
Penlaho
Perteet Fit
Penpherallogix
PEXAGON
Pexagon Tech
PGI
Pharos Science and Applica!lon
Philips
Phonic Ear
Photo Shelter
Pica8
Pivo13
Planar
Planlrooics
Plasmon Optical Media
Plex!or
PleDI
Ptumgnd
Plus Technologi es
PNY
Point A Technologies
Pol,q Medical
PolyviSIOn/Steelcase
POSllankUSA
POSH Manufacturing
Positron
Posturite
Powercart
Powergistics
Powervar
Precise Biometrics Envoy
PrehKeyTec
Premium Compatibles
Precision Dynamics Corp
Prestige International
Preton
Prime View
Printek
Printer-logic
Printronix
Private Label Media
Praline
Promethean
Promise<:
Protect Computer Products
Protect Covers
Proilima RF
PSC
Psion
P~llans
Pure Orange
O·See
Qlogic
Ouahrax
Ouanmax
Quanta
Copyright 2015 SYNNEX Coqloration All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services
names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX logo Reg. U.S. Pat. & Tm.
OH. Other names and marks are the property of their respective owners ,
s.wn1.1.u1 1 11125115
Quantum
Quark
Qual1et
Quatech
Quatrm
Quest International
QuesVTotoku
Quick Quality Cabinets
Qumu
Radaptive
Radiant Logic
Rain Design
RAM Mounts
Rapid7
RCA International
Ready Dock
Red Hat
RedGate Software
Reed Els8Vler Inc
Reflexion
Relaunch Aggnigalor
ReplayXD
Retrospect
Rhino Technology Group
Rhinotek
Ricoti
Rldgeline Technology
Ridgelogic
Rise Vision Digital Signage
RJS Soltware
Alf
Robinson Win Won!
Robobak
Roccal
Rocky Mountain Ram
Rocstor
Roper Mobile Technology
Rose Electronics
Royal Consumer Products
RSPA (Sungale)
RSPA, Inc
RT5ales
Rubbermaid Medical
Ruckus Wireless
Sale•T
Safety Vision
Sagemcom
Samsung
Sandisk
Sanyo
Sanyo Denki
SAP
Sapien Technologies
SATO
Savin
Scala
Scale Computing
Science logic
SCM Microsystems Envoy
SCOGroup
Scosche
SCP
Screenrag
Seagate
Contact Us:
1,800.456.4822
www.synnax.com
2015 LINE CARD (CONT.)
•
SealShleld
Secl'Dd
Seiko lnstnments
Seiko lnstnments USA
Sense
Sena Cases
Sencon,lnc
Sengled
Scnnheiser
Senkalel
Sen1ry360
ServerTech
SeMCes
Sharp
Sharegate
Shaun Jackson Design
Shivnet
Shuttle Compu1er
Shut11e Security
SI Screens (Screen Innovations)
Sierra Wireless
Si!;111B Photo
S.~geltve
S.gnix
Sl!G
Silex
Simply NUC
Si 1ple8
SIDS Technology, loc
SKB Cases
Skm-lt
Smart AV'!
Smart Modular
SmartPower Sys1ems
Smith Enteq,nses
SMK-Link
SOFTEX
SofU.ay!lr
Software & Peripherals
Software SheH
Solarflare
Solarwinds
Sole Soun:e ledmology
Solidfire
Sohd Line Products
SOLO
Sonic Foundry
SonicwaU
Sorulronix
Sony
Sony Chemicals
Sony Content Capture Solutions
Sony Creative Sollwanl
Sony Prolessional Monitors
Sony f'l'ojedors
Sony ProSumer Displays
SP Controls
Space Saving Solutions
Spark Integration
Spectracom
Spectrum Business
Spectrum Colporation
Speechswitch
Sphere30
SPIKES
Sprachl
SPRAOO
Sprinxle
SSE Technologies
SSG Consulting
SSH
Stadia Media
Star Miaonics
Startech
Startech.com
STEC
Steganos
Stelle
Sll!phen Gould Corp.
Still Secure
StorageCran
StorageTek
StorMag11:
Stormboard
Stratus
Stull Air
SugarCllM
Summa Inc
S .ipermicro
Swiflpage
Sw,ng!me
Swyx
Syam
Sylla Multimed,,.
Sychron
Sychron
Symantec
Symantec Hosted Services
Symbee
SyncroSolt
Synel lnduslries
Syntax -Brir.lilll
Syntela
Syslem Design Advanlage
Systran
TMProdllds
TABLETMedia
Tablet Kiosk
TAG / Technology Advancement ~p
TAG Global Syslems
Take Chatger
Talis Data Systems
Tan<llefg
Tandesa
Tari110y
Targus
Tasq
TCP Wave
IDK
TEAC
Teamboard
Team V"iewer
Tech Global
Techguanl Secunty
Technologies LTD
Tech Prooocts 360
Techsmi1h
Tegile
TEKLYNX lnlernational
Telephonelics
T~les
Te!Worx
Telylabs
Tempest Lighting
Tenergy
Teradici
TeraMedica
Terns
Thecus
The Joy Faciory
ThennalTake
ThreatT rack
lime Warner Bus!M.$5
lilan Radio
Tammo
Toolfarm
Toopher
Top Patch
Toslib.1
To,hlba Dtg1tal Oisplar Solutions
Toshiba Security
Toshiba· Tee
Total Computing Solutions
Total Defense
Total Micro
Toloku Motor
Touch Systems
TPG
TP Link
Tracewell Systems
Tracker Sottware
Track Scan
Transcend Information
Tranxition
Tremolo Security
TRENDnel
Trenton Systems
mG Glllllp jWenger/SwissGear)
Trident Systems
Trippl.Jle
Trisys
TSC
Ttuff Technologies
Turtle by Perm·A-Store
TVS (Eversurt-Technologies)
Twmhead
Tyan
TyconPower
Uhra Products
Uniform Industrial Corp
Unify
Unitech America
Universal Devices
Uniwide
Unotron
UNXIS(SCO)
Unytoudi Manufactunng/Firebox
Upcycle Goods
Ul'El<
Uptime Devices
Urtian Armor Gear
US Robotics
USSI
Utimaco
Utility Assoc.,ates
Valcom
VanOyke Software
Vantage Point
Vantec
VAR Commerce
Varonis
VD0360
Veilux
Veracily
Verbatim
Verizon
V"lciorinox
V-ictory Multimedia
V"ldexio
Viewer Central
ViewSonic
VIO
Vircom
Virslo
Virtuu
V"isage Mobile
Copyright 2015 SYNNEX Colporation . All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services
names and slogans are trademarks or registered trademarks o1 SYNNEX Corporation. SYNNEX and the SYNNEX logo Reg U S. Pal. & Tm.
Off. Other names and marks are the property of their respective owners.
SYJJll8034J.l I 1 l/25115
-
Visioneer
V-ISionMAX
V"ision Wireless
V"islx
Vistnquesl
VM Electronics
Vlech
VuPoint
VuRyte
VXI
VXL Instruments
Warp Mechanics
Wasp Bar Code
Walchguard
Wave Systems
WO, a Western Digital Company
Webroot
Weltron
WePresent
Westinghouse
Wesl Penn Wire
White Label Document Services
WhyGosh
WI-EX
Williams Soltwnre -Smartrack
Wincor Nixdor!
WinMagic
Winston International
Wireso11
Wimpress
Wizard Wall
Wolters Kluwer Health
Wombat
Women In Bags f Fabnque
Woodware Furniture
Worthington DiSlribution
Woven Sysll!ms
Wysa
X-10
X·Rite lncoqiorated
Xerox
Xerox Scanner
XFX
Xi3
XPand Cinema
Xplore Technologies
Xsigo
XlremeMac
VouSendll
Zend Technologies
Zettaset
Zil1en Tecllnologies
Zimbra
Zinslnll
Zlago
ZLINE
Zmanda
Zotac
ZTE
ZyXel
Contact Us:
1.800.456.4822
www.synnex.com
1' Te chlJatiij
onnexion, Inc.
3M Stationary and Office Supplies
3M Specialty Displays and Projection Business Unit
A&D Engineering, Inc.
Absolute Software Corporation
Acer America Corporation
Acer Latin America
Actiontec Electronics
ActivAeon LTD
Acosta Training
Acoustic Arc International
Acronis Canada
Add On Computer
Adara Networks
Adesso
Adex
Advanced Digital Information Corporation
Agile Thought, LLC
Ainsworth, Inc.
Ajrlink 101
Airwatch
Alienware Corporation
Allied Telesis, Inc.
Altigen Communications, Inc.
Amazon Web Services
Americas Media and Energy Group, a division of Sony
Latin America, Inc.
Ambir Technology, Inc.
Anthian, LLC.
AnythinglT, Inc.
Apex Systems
Apogee dba Kanex
Apple Computer Inc.
Apple Latin America
Aprima Medical Software, Inc.
Aprivia
Arvato Digital Services LLC
Aster Graphics, Inc.
ASUS Computer International
T
Vendor Line Card
Atto Technology, Inc.
Autodesk, lnc.-canada
Avaya Canada
Avenir Telecom
Avocent Huntsville Corp.
Axcient, Inc.
Axiom Memory Solutions
Axis Communications, Inc.
Bancroft Technology Group
Barracuda Networks
Barrister Global Services Network, Inc.
Battery Technology, Inc.
Belkin International, Inc.
BenQ Latin America Corp.
BenQCanada
Beyond Trust, Inc.
81-Sllque Visual Communication Products
Biometric Associates, LP
BltTitan, Inc.
Blueforce Development Corporation
Blu Products
Blue Microphones
Boson Software LLC
Brawn Consulting, LLC.
Bretford Manufacturing, Inc.
Brocade Communications Systems, Inc.
Brother International Corporation
Buffalo Americas, Inc.
CA, Inc.
CA Technologies
C2G
Canon USA Inc.
carbonite, Inc.
Case Logic
Cbeyond, Inc.
Centon Electronics
Champion Solutions Group dba MessageOps
Check Point Software
Chief Manufacturing, a division of Milestone AV
Technologies LLC
Ciena Communications, Inc.
Thursday, November 12, 2015
Tech Data Corporation , 5350 Tech Data Drive Clearwater, Fl 33760 +1 (800 ) 237 .893 1
techdata.com
Cisco Systems, Inc. et al
Cleer Limited dba Cleer Delaware, LLC.
Collab 9
Computer Exchange Ltd.
Comtrol Corporation
Condusiv Technologies Corporation
Connect Wise
Corel Corporation
CTA Digital, Inc.
Cyber Power Systems (USA), Inc.
Datalocker, Inc.
Dell Marketing USA LP
Dell World Trade LP.
Dialogic Corporation
Digi International, Inc.
Dlgitech Systems, Inc.
DlnCloud
DKO lnternatlonal, Inc.
Earthllnk, Inc.
n Corporation
eBrylT, Inc.
Egan Team Board
Eizo, Inc.
Electronic Systems Protection, Inc.
Elltegroup Computer Systems, Inc.
EMC Corporation
Encover, Inc.
Envision Peripherals, Inc.
Epson America, Inc.
eReplacements, LLC
Ergotron, Inc.
Evault, Inc.
Extreme Networks, Inc.
Eye-Fi, Inc.
Fast Lane Consulting and Education Services, Inc.
Fellowes
Fiberlink
FileMaker, Inc.
Fortinet, Inc.
Vendor Line Card
Fujitsu America, Inc.
Fujitsu Computer Products of America, Inc.
GardantTechnologles, Inc.
Gecko Gear
Global Digital Technology, Inc.
Global Knowledge Network, Inc.
Global Marketing Partners, Inc.
GlobalNet Training Solutions
Google, Inc.
GRABBA
Green Cartridge Technology
Gresso, LLC
Griffin Technology, Inc.
Ground Control Solutions
Harman Consumer, Inc.
Hewlett-Packard Company
High Wire Networks
Hitachi America, Ltd.
HTC
1/0 Magic Corporation
I-Blasen, LLC
IBM Corporation
Imation Enterprises Corp.
lmage Communications Corp.
lnciplo Technologies, Inc.
lnflnlo Systems, Inc.
lnFocus Corporation
lnnoco Technology Group
lnnovatia, Inc.
Innovations Computers Group, Inc.
lnnovimobile, LLC
lnsperity Business Services
Intel Corporation
lntelePeer
lntermedla.Net, Inc.
International Laser Group
Intuit, Inc
iolo Technologies, Inc.
iOmounts, LLC
IP Commerce, Inc.
Thursday, November 12, 2015
Tech Data Corporation , 5350 Tech Data Drive Clearwater. Fl 33760 + 1 (800) 237 .8 93 1
techdata .com
P Te chData·J
lstore Victoria Inc.
iTeam, Inc.
IT Mission
IT University Online
Jatheon Technologies
JAMF Software, LLC
JAWBONE
JEHE Technology
Jlson Case USA
Jolera, Inc.
Kaspersky Lab, Inc.
Keebox, Inc.
Kensington Technology Group, a division of ACCO
Brands, Inc.
Keywest Technology, Inc.
Kingston Digital
Kingston Technology Company
KIS Software
wledge Key Associates, Inc.
oda Case, Inc.
Kodak Alaris, Inc.
Kofax Image Products
Lab Tech
Lantronlx Corporation
Lava Computer MFG, Inc.
Learn iTI, Inc.
Learn.com, Inc.
Learnquest
Lenovo, Inc.
Lexar Media, Inc.
Lexmark International, Inc.
LG
Liebert Corporation
Lifeworks
Logical Maintenance Solutions
Logitech, Inc .
Loopl Systems, Inc.
M-Edge International
ch Speed Holdings LLC.
Vendor Line Card
Mail Protector
Man & Machine
MarkerBot Industries, LLC
McAfee, Inc.
Meebox, Inc.
Meet Me in the Cloud LLC
Mellanox Technologies, Inc.
Mentor Media USA Supply Chain Management, Inc.
Microcorp
Microsoft
Mitsubishi Electric Visual Solutions America, Inc.
MOBI Wireless Management, LLC.
Mobile Edge
Moduslink Corporation
Motorola
Motorola Mobility, Inc.
Mozy
MTM Technologies, Inc
National Sales Source
NCP Network Communication Products
NOS Surgical Imaging, Inc.
NEC Display Solutions of America, Inc.
NetEffect, Inc.
NetX Information Systems, Inc.
Netgear, Inc.
Net IQ, Inc.
Netlan Technology Center, Inc.
NetManage
New Horizons Computer Learning Centers, Inc.
Next Step Learning
Night Owl SP, LLC
Nokia
Novatel Wireless
Novell, Inc.
NterOne Corporation
NVIDIA Corporation
OBI Connect
OCZ Technology Group, Inc.
Oki Data Americas, Inc.
Olympus Imaging America, Inc.
Thursday, November 12, 2015
Tech Data Corporation 53 50 Tech Data Drive Clearwater. Fl 33760 + 1 (800) 23 7 .8931
t echdat a .com
OnForce, Inc.
Open Computing
Option Wireless Technology
Oracle America, Inc.
Orion America, Inc.
Panasonic Systems Communication Company
Panasonic Latin America, S.A.
Panduit Corporation
Parallels, Inc.
Peek 10
Peerless Industries, Inc.
Pentax Ricoh Imaging Company
Perfect Fit Technologies
PGi
Philips Accessories and Computer Peripherals
Philips Speech Processing North America
Planar Systems, Inc.
Plantronlcs, Inc.
PNY Technologies, Inc.
DATA, A Business Unit of Control Solutions, Inc.
Promise Technology, Inc.
Promethean, Inc.
Proservelt Corporation
Proxicast
PureWRX
Qlogic Corporation
Quality Computer Accessories, Inc.
Quantum
Quatrro, Inc.
Quintum Technologies, Inc.
Rackforce, Inc.
Raritan, Inc.
Red Hat, Inc.
Redfly
Reflexion Networks, Inc.
Reticare
Revolve Mobile
RF Industries
Ricoh Corporation
Tech Data Corporation 5350 Tech Data Drive
Vendor Line Card
Ricoh Imaging Americas Corporation
Rise Vision, Inc.
Samsung Electronics America, Inc.
Samsung Electronics Latin America
Sanford LP., an operating division of Newell
Rubbermaid, Inc
SAP America, Inc.
Saratoga Speed, Inc.
Seal Shield, LLC.
SEEBURGER, Inc.
Seidio
Seismic LLC
Sennheiser
Sharp Electronics
Sherweb, Inc.
Shortel, Inc.
Sierra w/o Wires
SIIG, Inc.
Skillsoft
Skyline Computer Corporation
Small Dog Electronics, Inc.
Smart Source, Inc.
Softlayer by IBM
Solarflare Communications, Inc.
Solarwinds .net, Inc.
Sonicwall
Sony Creative Software
Sony Electronics Inc.
Sony Inter-America Formerly Sony Puerto Rico
Soonr
Source Support Services, Inc.
Spring Path
Sprint
SquareTrade, Inc.
SRA ass, Inc.
Stack IQ, Inc.
StarTech.Com USA LLP
Stephen Gould
STM Bags, LLC
Super Micro Computer, Inc.
Thursday, November 12, 2015
Cleari.Nater, Fl 33760 + 1 (800) 237 .8931
tec h data .com
P Te chData·/
Supply-Chain Services, Inc.
Symantec Corporation
T Mobile
Tandberg Data Corp.
Targus, Inc.
TCTMobile
Tech 2000, Inc.
Tech Sherpas
Technocel
Telovations, Inc.
Toshiba America
Total Defense, Inc.
Trade l<reative Solutions Group, Inc.
Transcender
Transition Networks, Inc.
Trend Micro, Inc.
Trendware International, Inc.
Tripp Lite
Robotics Corporation
United Digital Technologies
United Services Source
United Training Corporation
Unitek, Inc.
Unltrends, Inc.
VARStreet, Inc.
Vendor Line Card
Vasco Data Security, Inc.
VCE Company, LLC
Verbatim Americas, LLC.
Veterans Engineering & Professional Services
Via West
videoNEXT, Inc.
Viewsonic Corporation
Virtual Iron Software
Vlsloneer, Inc.
VMware, Inc.
VSN Mobil
VXL Instruments Limited
Wasp Technologies -Informatics
WatchGuard Technologies, Inc.
Webroot Software, Inc.
Westlake Training and Development
West Tech Solutions
Windows Phone
Winnov
Wyse Technology
Xerox Corporation
Xobni
XS Commerce
Zerospam Security
Zlmbra, Inc.
Zoom Telephonies, Inc.
ZyXel Communications, Inc.
Thursday, November 12, 2015
, Tech Data Corporation 5350 Tech Data Drive Clearwater, Fl 33760 + 1 (800) 237.8931
techdata.com
•
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Attachment C: Cost Proposal
Insight's proposed pricing for software, as outlined in Attachment Cl -Pricing Summary Sheet, is based on a
cost plus percentage above Reseller Cost, which is the price that Insight pays the Publisher or Distributor to
purchase software on behalf of the Participating State or Purchasing Entity. Insight's cost for purposes of this
RFP does not include any administrative or other mark-up costs. Additionally, our proposed pricing is inclusive
of all costs associated with the responsibilities and related services, including but not limited to, freight and
delivery, cost of materials and product, travel expenses, transaction fees, overhead, profits, and other costs or
expenses incidental to Insight's performance.
Insight's proposed pricing for basic installation, training and maintenance is outlined in Attachment C2 -
Pricing Summary Sheet -Services, and includes labor rates for key job roles. Additionally, Insight has provided
proposed pricing for Global Knowledge training services as well as our Software Asset Management (SAM)
License Reconcialiation Services (LRS) which includes tiered pricing based on device count.
All cost plus percentages and labor/device rates offered by Insight shall be guaranteed for the term of the
Master Agreement, and any request for percentage or labor/device rate adjustments following the initial
Master Agreement term shall be done in accordance with Section 6 of the NASPO ValuePoint Master
Agreement Terms and Conditions.
For both software and services, Insight's proposed pricing is a not-to-exceed amount and Insight reserves the
right to lower the price to the specific Participating State or Purchasing Entity based on individual volume
buys.
Insight has provided a percentage markup rate for each of the Key and Other Itemized Publishers listed on
Attachment Cl-Pricing Summary Sheet. Insight either has a current direct reseller relationship with the
publisher, has access to the publisher via a distribution relationship, or is in the process of entering into a
reseller relationship with the publisher either directly or through a distributor. Insight's reputation in the
industry and financial stability provides us the ability to enter in to new publisher partnerships as needs arise.
As market conditions change, Participating States and Purchasing Entities can be assured that Insight's
contractual pricing under the Master Agreement will automatically reflect these changes. Insight's highly
sophisticated supply chain management tools provide Insight up-to-the minute pricing with all major
publishers and distributors, and this dynamic approach to pricing allows end users to enjoy the best possible
pricing available . Additionally, our public sector contract module ensures that Participating States and
Purchasing Entities receive the correct contract pricing up front and automatically. Any cost changes will be
managed and documented over the life of the Master Agreement through Insight's backend ERP system.
Upon notification from publishers and our distribution partners, cost changes are immediately updated in
Insight's backend ERP system and automatically reflected in any purchase made by a Participating State or
Purchasing Entity.
December 17, 2015 Request for Proposal Response ##ADSPO16-00005829
Attachment C: Cost Proposal 1
ATTACHMENT C1 -PRICING SUBMISSION SHEET
NASPO VALUEPOINT
SOFTWARE VALUE-ADDED RESELLER (SVAR)
PUBLISHERS
Proposer must be certified as a direct reseller for all Key Itemized
publishers. Direct reseller certification is preferred for Other Itemized
publishers
MIGROSOFT
SYMANTEC
AI_SQUARED
AIRWATCH MOBILE DEVICE MANAGEMENT VMWARE
ALLIANCE ENTERPRISES
TTACHMATE-MIGROFOGUS
OMGAR REMOTE SOFTWARE
IENTIFIC
OGE -SYMANTEC
INTERMEDIX EMSYSTEMS
INFORMATION BUILDERS
KRONOS SOFTWARE
QUIDWARE STATUSl'H~RE
MARKUP/DOWN
The price to Authorized Purchaser
(AP) is calculated using the
following formula: "Reseller Cost"
+ (''Reseller Cost" x
"Markup/down")
1.00%
1 .00%
0.50%
1.00%
1.00% ----
1.00%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1 .25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25 %
1.25%
1.25%
1 .25%
1.25%
1.25%
1 .25%
1 .25%
1 .25%
1.25%
1 .25%
1.25%
1 .25%
PROPOSER INSTRUCTIONS:
Enter a percentage markup or
markdown for each line in
column D. This is the
markup/down at which
proposer is offering to
provide the stated publishers'
titles. Percentages may be
listed to two decimal points.
ATTACHMENT C1 ~ PRICING SUBMISSION SHEET
NASPO VALUEPOINT
SOFTWARE VALUE-ADDED RESELLER (SVAR)
•
MQSOFTWARE-BMG SOFTWARE
NCIRCLE
STASEEKER NElWORK INFRASTRUCTURE MONITORING
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
1.25%
any other non-listed. ub11$her 3.75%
•
•
ATTACHMENT C2 -PRICING SUBMISSION SHEET -SERVICES
NASPO VALUEPOINT
SOFTWARE VALUE-ADDED RESELLER (SVAR)
--------
Ser.vice being Offered as a Separate1Cflarge Rate Unit of Measure
Service Labor Category
Business Analyst I $ 67.63 Per Hour
Service Technician $ 67.63 Per Hour
Business Analyst II $ 74.26 Per Hour
Service Technician Sr. $ 74.26 Per Hour
Supervisor Services $ 88.84 Per Hour
Business Analyst Sr. $ 88.84 Per Hour
Engineer $ 100.78 Per Hour
Engineer Sr. $ 140.56 Per Hour
Manager Services $ 165.75 Per Hour
Project Coordinator $ 198.90 Per Hour
Consultant I $ 198.90 Per Hour
Consultant II $ 218.40 Per Hour
Consultant Sr. $ 218.40 Per Hour
Project Coordinator Sr. $ 222.77 Per Hour
Senior Manager Services $ 222.77 Per Hour
Architect I $ 245.31 Per Hour
Manager Programs $ 245.31 Per Hour
Project Manager $ 245.31 Per Hour
Architect 11 $ 271.83 Per Hour
Project Manager Sr. $ 271.83 Per Hour
Architect Sr. $ 298.35 Per Hour
Specialty $ 430.95 Per Hour
Global Knowledge Training Services I Cost Plus Reseller
-,_ • Cost . ---~ --'"' -
Global Knowledge Training Course 7.50% Per Training Class
•
•
ATTACHMENT C2 -PRICING SUBMISSION SHEET -SERVICES
NASPO VALUEPOINT
SOFTWARE VALUE-ADDED RESELLER (SVAR)
I
License Reconciliation Service (*One Publisher)
This tiered pricing includes analysis and reconciliation of purchase history and instlfation data for one
publisher. It does not include costs for help with identifying what is instalfed on the devices. Software
discover costs would be extra.
-
Device (PC + Server) Count
1-350 (Fixed Fee)
351-600 (Fixed Fee)
601-1, 199
1,200-2,399
2,400-3,999
4,000-5,999
6,000-9,999
10,000-14,999
15,000-50,000
Instructions:
1. Under Column A. Service being Offered as a
Separate Charge -State the name of the Service
and provide a description of the Service.
2. Under Column B. indicate Rate
3. Under Column C. indicate Unit of Measure
(e.g. Per Hour, Per Project, Per Month, etc.)
--Orie-Publisher LRS Pricing Type Price --
$ 3,000.00 Fixed Fee
$ 5,000.00 Fixed Fee
$ 8.60 Per Device
$ 5.30 Per Device
$ 4.90 Per Device
$ 4.30 Per Device
$ 3.50 Per Device
$ 3.00 Per Device
$ 1.70 Per Device
•
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
Software Value-Added Reseller (SVAR) Services
Attachment D: Executive Summary
Solicitation Objectives
Insight understands that the State of Arizona {"AZ"}, State Procurement Office, is in the process
of selecting one or more Value Added Resellers ("VAR") to serve Participating States ("State")
and Purchasing Entities ("Entity") of the NASPO ValuePoint Cooperation Purchasing Program
("NASPO ValuePoint") Software Value Added Reseller Services contract.
Insight Solutions
Insight would like to thank the State of AZ State Procurement Office and NASPO ValuePoint for
the opportunity to submit the enclosed response for providing Commercial-Off-the-Shelf Software
(COTS), volume licensing and required support services outlined in the Scope of Work (SOW).
NASPO ValuePoint can benefit from a continuing partnership with Insight because our IT solutions
are designed with our public and private sector clients in mind. Our process knowledge, product
fulfillment, and logistics capabilities, along with our management tools and expertise, make
managing IT solutions easier while helping you control your IT costs. Based on your RFP sow, we
are prepared to offer NASPO ValuePoint the following:
Capacity of Offeror
For over 25 years Insight has provided clients in both the public and private sector with pre-and
post-sales software licensing support. Our experience will benefit NASPO ValuePoint, States and
Entities, because we have successfully solved IT issues for thousands of similar public sector
clients, and have a deep understanding of the ins and outs of publisher programs. We have
described our experience throughout our offer.
❖ Financial Stability: We appreciate how critical it is for any public sector client to choose
partners who are financially stable and who are in a position to manage and process POs of
any size. Insight's sales were $5.3 billion in 2014. We have fulfilled some of the largest public
sector contracts. We know this capacity is important to your contract States and Entities.
❖ Breadth of Software Products: Leveraging our longstanding publisher relationships, we
offer aggressive pricing for over 18,000 software titles. We can manage and track standard
and non-standard software license agreements and reduce compliance risk and overhead. In
addition, we mitigate any delay associated with acquiring and maintaining software from
emerging publishers. We currently support a broad scope of COTS software contracts in the
public sector.
❖ Licensing Expertise: Insight's core competency around software is our licensing expertise.
This is not just a "value-add" we provide, or one of many services we offer; this is part of who
we are. As such, we have developed a depth of expertise regarding all the leading publishers.
All participants in the NASPO ValuePoint contract will benefit from this knowledge, whether it
be through the day-to-day advice on the best way to purchase products, the explanation of
different licensing options, the understanding of public sector special requirements that
Insight provides, or, most importantly, by having a team to work with during the complete
software licensing lifecycle.
❖ Dedicated Resources: Insight Public Sector is solely focused on the needs of state and local
government including public safety agencies and educational institutions. Our Account Teams
build strong relationships and invest in learning about your environment and challenges. Our
experience has taught us how to provide excellent service via teams of dedicated and well-
trained individuals who ensure each entity on the NASPO ValuePoint contract receives the
individual attention they require.
December 17, 2015 Request for Proposal Response ##ADSPO16·00005829
Attachment D: Executive Summary 1
Insight RFP Response
NASPO ValuePoint
RFP for Master Agreement for
So~ware Value-Added Reseller (SVAR) Services
Experience
As evidence of our many years of experience, we were awarded Microsoft's 2014 Federal and
Global LSP of the Year. We hold the highest certifications for all top publishers and have received
multiple awards.
Insight Public Sector will bring our publisher partners to the table at every possible opportunity to
work collaboratively on activities such as contract marketing, participation in technology
conferences, webinars and more. Combining Insight Public Sector resources with the resources of
our publisher partners, we will reach more Participating States and Purchasing Entities with our
powerful value proposition. These partnerships afford your participants with the opportunity to
reduce costs by reducing the number of vendors you need to manage.
Methodology
❖ Processes and Tools: Insight has developed and refined processes around compliance, operations,
eProcurement and account management. We have described in detail throughout our response the specific
results that your participants can expect and, more importantly, how we deliver those results .
❖ In short-Insight's methodology is designed to meet your needs, save you money, and provide you with
services that support your software infrastructure. We understand how difficult managing these products
can be, which is why Insight Public Sector has developed processes and tools that are dedicated to
simplifying the management of your software environment. Using our years of experience managing
software products, Insight Public Sector will enable NAPSO ValuePoint participants to save time, money
and resources. which in turn gives them more time, money, and resources to conduct their business and
serve their constituents.
❖ People: Experience has taught us that the best tools and processes are useless without experienced
people to implement them. Insight has the best, most certified and professional people in the industry. Each
employee at Insight either supports clients directly, or supports someone else who does; we are all equally
committed to your satisfaction and success.
Conclusion
It is our belief that the requirements outlined in the SOW and the information Insight has
provided in our response make a compelling proposition for NASPO ValuePoint to select Insight to
participate in this contract. Insight has continuously evolved and grown as the IT industry has
changed. We provide significant value in IT procurement and management assistance to
government and educational entities.
Our core competencies, key advantages, past experience, and customer testimonials as
presented throughout our response give evidence to our commitment to ensuring that
Participating States and Purchasing Entities, current and future, receive the most value out of
their software investments-while decreasing their Total Cost of Ownership. We have proven our
competence to our clients, and believe we can exceed your expectations .
December 17, 2015 Request for Proposal Response ##ADSPO16-00005829
Attachment D: Executive Summary 2