HomeMy WebLinkAbout2001 Resolution No. 042,iESOLUTION NO .t:12--
SERIES OF 2001
~'l-:lfJ/.
A RESOLUTION AUTHORIZING THE SOLE SOURCE PURCHASE OF AN AUTOM.' 'l'ED
METER READING SYSTEM AND WATER METERS INSTEAD OF THE COMPETl'U 1'1':
BID PROCESS UNDER SECTION 116 (b) OF THE HOME RULE CHARTER AND
SECTION 4-1-3 OF THE ENGLEWOOD MUNICIPAL CODE 1985 .
WHEREAS, the existing meter readi:ig system equipment is becoming antiquat,ri with
replacement parts no longer available; and
WHEREAS, a radio frequency meter reading system will cut meter-reading costs, oro\'1,de
flexibility and enable accurate readings from !leters installed in difficult areas; and
WHEREAS , this sole source supplier J.S being recommended after observing Denver Water
Department's erperiencs of trying several other systems that ba1re failed; and
11/HEREAS, ITRON was found to have a proven reliability record and ability to provide
local aervices; and
WHEREAS, it is 1toat practical to spread convertin~ existing meters and O..t rate
accounts over sever.:.,l _years since only a certain number can be physically changed per year
and costs can be bu~geted; and
WHEREAS, lection 116 (b) of the Englewood Home Rule ::barter and Section 4-1 -3-1 ,
Englewood Municipal Code 1985, allow contracts for public worka or improvements to be
negotiated, provided that contracts for which no competitive bids have been ""'.Uestsd have
been approved by reaolution which shall declare the re·,aon for e~ception to the competitive
bidding requirement;
NOW , THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CIT'/ OF
ENGLEWOOD, COLORADO , THAT :
Sls:tilm..l. The Englewood Department of Utilities is hereby authorized to negotiate a
contract for a automated met.er reading system and water meters in an amount not to
exceed $33,823.00, in lieu of the competitiv, bid process as allowed by Section liS (b) of the
Englewood Home Rule Charter and Section 4-1-3-1, Englewood Municipal Code 2000.
~-The City Manager i, hereby authori"'°d to enter into a contract for the
automated meter reading rystem and water meters indicating ITRON as the sole source
supplier.
ADOPTED AND APPROVED this 7th of May, 2001.
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I, Loucriahia A. Ellia , City Clerk fqr~• City o!EncJewooci, Co
above ia a true copy of Re110lution NJf'ab,Seriea of 2001 .
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COUNCIL COMMUNICATION
Date Agenda Item
Ma y 7, 2001 10 c ii
STAFF SOU"CE
Subject
!TRON Water Meter Reading
System
INlll"TED BY
Utilitie s Departm ent Stewart H. Fonda, Director of Utili ,ies
COUNCIL GOAL AND PREVIOUS COUNCIL ACTION
None.
RECOMMENDED ACTION
Approval , by res olution of the purcn ase of water meters from ITRON in the amount of $33 ,823.00 .
BACKGROUND, ANALYSIS, AND ALTERNATIVES IDENTIFIED
The existing meter reading system equipment is becoming antiquated and , with replacement parts no
longer available . Utilities staff have extensively investigated the automated meter reading system, which is
currentl y being installed by the Denver Waler Department and Xce l Energy. A radio frequency meter
reading system will cut meter-reading costs , provide fle xibility and enable accurate readings from meters
installed in difficult areas .
A sole source supplier is being recommended after observing Denver's experience of trying several other
systems that have failed . ITRON was found 10 have a proven reliability record and the ability to prov ide
local services . II was negotiated that Englewood would receive the same quantity discount that Denver is
receiving, providing savings of approx imately S70,000. The license agreemen~ software and maintenance
would be supplied by !TRON with the local representative, Mountain Stales Pipe, supplying and
maintaining the hardware
II is most pra ctical lo spread con ve rting existing meters and flat rate accounts over several years since only
a certain number can be ph ysically chang ed per year and costs can be budgeted.
FINANCIAL IMPACT
The initial cost is $33,823.00 ($30,11 5.00 fo r the reading units, software, training and installation plus
53 ,708 .00 fo r th•, ti rst year's maintenance ). This is a 2001 budgeied item . Future ERT (electronic receiving
and transmilting l units will be budgeted in subsequent years as necessary.
LIST OF ATTACHMENTS
Resolution
!TRON Supp ort Fees
Letter of 4-1 9-01 from Mountain Stale Pipe -End User License & Warrant / Agreement & Service Agreements from ITRON
u
City of Englewood, Colorado ~-•-1•-
~ ; -I
O.acnpllon --.,...,,, .... ~ -1
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UTS-01-1 Ml/RS -.1or-(V--5) $137 .00 $411 .00 $1,844.00
HandhelclUnlta
lRX-0004--001 tl5 PN -$38.50 $482.00 $1,848.00
Cradle with Poww Supply
4 ~ F812PNa..wlll\,,,_.R-,,-t,11', ·'><r ~·-Unl '4.50 $54 .00 SZIG.00
1 ROP-0001-010 RNd0no Pn> I-$31 .50 $84 .151' $371.00
Total Support $827.00 $3,70l.00
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COlOIAeo ,i .....
•u ■o a .-
m_lM_lf __ _,iwa.1111-
April. 19, 2001
Mr.R.andy!'i=
Cu:, of~'ini!ewood
1000 l!nalcwoodPmway
Eqlewood, CO 80110
DeuRandy;
-'•"'17111 ..... ,
Eneloaed is the pricinrr you requested flam Noel earlier today. The pricilJa mcludel
h.andheldl, cndles. sotlwari, programmer and 1rlinma, This is the same priciq that
DenverWatcr~ved.
Qty t"nitl'rice Total
ltxaa G5lt lwldheld w/ndio hq1llacy 4 $4,495 .00 517,980.00
Itnll\ CndlalBwzy Cuqer 4 S 495.00 S 1,980.00
lln'u MVRS So.ftwm 1 $5,000.00 S 5,000.00
Ilron PC to Czadle oable I 60.00 s t!0.00
Ilron R.eadOu Pto Ullit I $2,495.00 S 2.495 .00
("""""""Nlll'1<Mll",....,"""PCecndl4w~
Tnmin11 and lllstallati011 Sl,_600.00 ~ 2.600.00
(T,mntnJtndJu •ll,,,,_,a) i30,l/6,00
I!th= arc my .jllffliom we CID amwer plcase do 1101 hesitate to call my ofus.
Thlllk you mr your time and intmesl m this ~-
Sincmty,
Pau!T.Cmoll
Jlllltl,~
IND US1R ucaeum......., AGREEMEHT
1lil End U.. UconH and Wwnty ,._. i....., II ...... !no., a W.....,,, aa,pnilon,('llra,1, and .. CIJ of
lnglM,ood('End Uur'). Thla,\gtltmll'l~IIII--Mll ..... _,..tanuorinsand...,_ EndUw's•oltho~
l.lclnsadSoftwlit,andRtialad~■llloM-ndalnldbllDw. lal11CJRSEndUwlO-IIIIAgrle!nantprior10doMryol
any~UconsadSollWlllorRelalld~IO!ndllllrbr111dD!lldllr0n~('Olll,tulot').
IIC110N 1. OEFHTIONS
'M1an ...i hnln • ._ ~ ---pmi or linll,illr, INI
hlYlthornari'IQ11tf011hblfoW:
1.1 'Equipaull'. The ~ and -fflllWCllnd
rd'or .,,_ by 11r0n and provided 1o E,., u .. r by llirilibulor.
1.2 '1Jconaod -·· The P"'!l'lffl pra'A.CII in ~nary form lrd any Sl.mtql.1111 mocificalfons, CDrl1ld!cns or rlYisions 10 tho
program pmclucts 11,-nsed lo End User by 1110n.
1.3 "llolalld !)ocumenlaUon'. Nr/ tunan-n,adlble pn:9ram
isti,~. llow chans, Input lrd OUlplA forms. mar<llfs ,
lp<Cficallons, instrudions, and cctler .-rials, and any CCI' ts of
"'fol lhe ~. in llrf medtrn, -10 lhe Equipment
anri'crlicensed Softwlrt and-lo !ht End UNr.
SEC110N 2. THE LICENSED SOFTWARE
2.1 Ucanse. l1!on hereby grants 10 End User :, nonexcusive .
l'ICl'lrlnSfffl, pe,petuaf lfcenso lo • lhl lb•,<ld Software,
incfudi,i lhe Rtfllld floaJnenWion.
2.2 Iron's Pmporty. The -Softwl. inducing wilhcu
linitl!ion, p,ogrems, Rtfllld Documotalion and meh>ds ol
prccwing, shill remain !ht sole and m!usive propony of llron
andshaJlnotbesofd.rMaJod.dsdoledOlcihtl'MSI
ccrmuicaled, dfredfy or indilldy, by End User lo "'f person,
ccmpany Of instiMfon -IXcep! U set fGnn -· 2.3 Scope of Uconoa. End Uw may us, ._ lJcarlsl<f Soflne on
hln!warl -or-by End U..1. The Utvnd Sdt>oail
nl be UIOd arly ""!ht pnx:wfng of E.,xi Use(s o·•" busila<S,
wlichshaJlinck:dlsef'licingand~IICOltSonbwfof ill-· End IJNr shll not (I) pomil any third ;,v., 10
iae lhe Lk:lnsed Soflwlro, (b) use lhe L-Sa!twn in lhe
operation of a "'t'lice MIil, or (c) """" ~-
dsauerri>fo, modfy, p,1p1r1 -works of, or olhel'MSI
af11r lhe Lk:lnsed Software. Wilhout lhe paymont of an -
lcense fee, End User shall not use lhe Lic:eosa<f Soflware to
-business irlonnlllon a,ncoming CUS1Cmlll -lhra,gh merger, asset acquisi1!on or olhel antity ccmbinalicn.
End User may , a1 its own e,penN, copy al or pan of lhe Rela1ed
0c:amerulion far its internal use. End User shall l!procia and
include "'f copy,igt,1 or l!ldt NCrtt noticH on any such copies.
llron ""'rves all rights 10 Iha U,.nstd Software , !ht Rtfa1ed
Occunenta1icn and lhe Equpn1ent not speailcaly gr>med lo End
User in liis Agreement.
2.4 Praprlotlry fnfonnltfon . In ad<ltfon lo lhl rights andobliglolions
set ~ in paragrapll 5.4 herein, End Ustr adcncl,ledges and
191"' 1h11 lhe infonna1ion coruiled In lhl l.iclnsed Scflware
andRlialldOocumentalionllpnl!lrioWyorconll-
infonnalion and 1s lhe p,oper1y ot 11ron (o, _, party •no has
-10 llron), and 1h11 lhe p,opt1ellly information is being
madl ..-10 End User by !Iron in confidence and solely on
tho -of End Ueer'I conftdlffliaf -.;p wilh Im. The
pq,rillar}irlonnlllonlsanidlredbyllronlObeatrD-
oflon. Er.dUwwilnotplOYicleor--.mw..-
any Liconsed Softwe 0, -flocllndllion, in any lorm,
mopt ■/ICPlrldbylawct;dcialOff111"'111111'1ordlr,
wilho<, llron's prior wrillen """""'· lXClp! 10 ~ or
-of End Uw whose eccea 10 tho fnfonNlian is
-lo-EndlJlorlolJlldleils~llldlrlhis
icenseandwhonlhemseffflsubjedlo111oflli9a1Jarllo
maintain lhe confidentiafityof such -
SECTIONl PAYMENT
E'ld User acknowledges lhtl Otstribl,Co, nut ptoYide peyment !D flnln
tor 1111 Equpment and Licensed Software and 10 provide considoralicn
of !his Agretment.
SlC'TION4. ll'ARRANTl' ANOll'A .lRANTYfXCI.I.SCJNS
4.1 Warranty. llron warrants (Ill for Iha periods specified t llow from
dale of sfipment from llr0n och ilam of Equipn;tnt wil be free
from dtfects in l1llllrilf and womnanslip and tho licensed
Softwn shall perlorm -ally in IICCOrdance wilh flnln 's
hv,cimntspecitlclfi,.,,:
fml'.I&!
Upgraded Equipment
Al n,w~and Licensed -WanMty
ft!i2!I
90days
14monlhs
llron s11aq repair or provicfo an ,quivafont repfaclmenl of any itsm
of Equpn'4lt and Uconsed Sottwaro fat.rd-af no~
lo End U1tr ci,.lng !his Wll11ffly period lftet pn,perly packaged
and IIIUnled prepaid IO llron's dalignalld -Clfflll, End
User ag,1111 10 iunioh Iron IIIIOffllil eccea 1o Ilic! Equpn,ent
and Uconsod Software.
End User agrees 1h11 IN IDOYO "'1ledies are End Ueer's
ucfusivt nmedia and llron's sole liabfrty In !ht """ of breech
of...,,.,,iy.
THE WARRUITIES SET FORTH IN THIS SECTION 4.1 ARE IN
LIEU OF M.L OTHER WARRANTIES. WHETHER EXPRESS,
IIPUED OR STATVTORY, fNCI.UDING BUT NOT IJIIITE) TO
IIPUED WARRANTIES OF MERCHANTABIUTY AND
FITNESS FQ,q A PARTICULAR PURPOSE OR ANY IIIPUED
WARRANTY ARISING FROM COURSE OF PERFORIIANCE,
COURSE OF DEALING OR USAGE OF TIIADE.
4.2 Wlfflllly EJdlllfonl. The W11!11111,s proyicfed by llron """'r
lhis Agreement do not irdude lhe foffowlng services, but ~ sue:,
lllrvices are avaiable, lhly can be pnlYided by Ilion trder !his
Agreement a1 ltlon's lhtn applicable lime and ma1lriaf charges
and lmtl -· (I) 0 «Jlir of damage or increue ~ service limo Cllllld by
faifurelOcantfnualyp,OYidelllilll>fe~
lff'linmwl.
(b) Al9alr of damage or lncrWe in service lint cued by tho
• of lhe &i,ipmenl or Licensed Software "" -1111n
lo/4
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,,_,i "'f •• -erapcrt dlho Equlpmn, Ual!ald
W-Ind -~ na1 ~ er lllfflilllo!·
by 1111 er by llis Agrlenw,t
11 11.1.~~Rlgldl. IUllderllCIP'ldbytt,t
U.S.CbommerC. .. U.S.GMl!lnn........,..,ojji;.._
.... lhol (I) lho ~ LiconMd Softwl Ind Ali.-
~ -111 ·• 'COfflllllldll CCll'fUI' 101hlw' '-i':~',1
'conlrnotml IXff!ll,llr .... ,,, ... ,toca.ma,lllian'"' "'·' ,._.,.,
41 c.FA 12.212 Ind 41 C.FA 227.7202-3. a,.,,,,...:~ o::'
lb)lho U.S. llcMmmril ,t;an lmilldlDllloH "'°'·,,.
,...i,....,.ID .. Aglltmlnt. u T.,.andTamlnlllon.
(I) Tonnlnallon. Tlis End lJltr Uconst and W11i1Ny
A9rN,wt shall bocom1 effOCM upon_,.,, by End
Uur rd may llrrrinlle:
(1) Tllrly (30) days a/le( I par1y {1YII !he ahr par1y
-.inolicl dlh1tpal1y'sl!llllrialbluchofllis
~-lho olhor party has made p!0g!9SS
incuringlho-lOanullnl~IOlho
nonlmc!lin!I party; r,
(2) A11party'soption,14)0nlln(10)days-nabd
---.,,w111e_par1y_lnlolYerd.
maA1S., asii,mertlorfw-dcrecltors, er
blcomes aubjoct ID briruplcy er receivership
pr0<1«ings ,
Ill) Rlgh11 and Obllglllons Upon Ttnnlnlllon.
Upanllffllinalicn dtlis~
(1) End LIAr'I obliglllor-. ll1Cfef pllagrap/1 2.4
rPropnewy ln!onnatioo1 and !he panles' obllgatlcra
lllder paragraph 5.4 rConlidentialily1 ~'1111 ''"'Ml !he
terminalion ;
(2) Erd Uset'a Saltwn Uconsl ,t;a lllder Sodlon 2
nil imrnocllllafy cnsa; End User nil delete lho
-Sdlware &om .. -soltwllo Into which t hu i., ""'l!ad: and End User V.all irnmedallly
dolivertollronerdalloylilcopiesdlheUcned
Sollwn Ind -~-.,,End
User may, upon !Iron's prier--. rltlJn cne
(1) copy of !he Uconsad Sallwn and Relall<I
~ lor arthM! purpos11 any; ard
(3) End Usar lhlll, within °"" (1) -after !he
llnnina1ion of llis Agrffmlnt. COl1ily ~ writing ID
Illa, 1h11. 10 !he bolt d End Uuls knowtodgs, al
copies ol !he Licensocl -and -
Doa.mentalion hive bten -Of dtslmyld,
w:ei,tloranyardmcopyperrritledlllde<
pmgr'l)h s.7(bX2l-
llCTIOll t GENERAL
1.1 l'olct llajoln. Nelher party -shall be resp,....wla lor any
lliln er d~lj in Ille perlormana, of any obtigalion he;,under ~
u:11111n 'erdollylsu101-·.,.... .. paty'iairirn,i,
incut,g, bl, nal llnilod ID ... ol God, lload, lllt,-, w,
~~----er~-
·~ ~ EndiJll!lhllnal11191la~ch:ly
....... ,. wilhltA Iha prier .... -al Ila,; p,oidld,
'-<, 11111 End Ullr may •If! ta ,.._. 10 lll
-ln1rt111goter1Dlho~ollller111--al
oll:r.i1JM'1-l1UC11.-er~ .... in
..,,10oampywi1,lha_and..,-.olllil~
tJ GcnlMinrl.a, Tllll ..... 1111,..._lllllundar
ll!!Jlllla-lllllbylld-.ln_..,..wlhlho
111no1a-.11aao1Co1ora.-.i,--. cllolcoof
_, ptndplat 11111 WIMd NM III eppllcllan ol 1111n -
....... ola.SlaaolCollndo.
U ~-lqpn,,islonlnllis~Llllbet.ldto
be invald, .., Of IIWllorcubll, It.-,lliiit,,' logaily and
anforteabiily d !he 111111mg pro,ioior1o 1h11 in no way ~
lfldldo,~lhaflby.
u --Reqma. -hffllrdarsllalbeinwrillngard
lhllbei;,.,by-partylDlheolhorbydallve!yerbymamg
---byjlllplid..,....imoil-•l!'ld'.ad
-erlOsucllolhor-■maybe-bywrian
nalicoby-partylDlheolhlr.
End Uw. Nolices :O End U11r at
addlwp!O'medbe~.
1110n: !TRON, INC.
2818 N. SUiivan Road
Sj)okalle, WA !Wl16
Al!n.: Conlrad Admirislrater
kry lUCh noticl so~ shall be deemed to hm been rlCliYed
by._parlylO-addraslldonlhedayddlfflry-.
u -~ Eacnpar1yadlnooolldgsa111atahu ru11 :!:is
~llldarltand,il,and-lDbeballdbyilllllms
Ind 1u111w.,... lhll iii lho c:ompiolt and udusiw _.,,,
dlhe..--lhopal!Jes. kryllnnlnooniillcr.s
-""II on End Usals IIAhcriZllionl er pirthue craors 11:11
natapptytoerbecorno1po11dllisAgr1emll1;tNI~
maybemocillldo,alorlllodybya-.iirolnlmenllhllrall!S
IDllil~andilmAylXlaJ!ldbyanuhorized
.-dlldlpariy.
l7 lllldinp Not Conlroillnt-.-,gs Ulld in tNl ~
111-forcon,erianceorreltrenctodyardshallnct
oonocl or altct !he mearq o, ""1S1rudlon d "'' pro,iaior, cf
llilAwllfflltlt. u Enghll l.a,gulgl. Thi parties hlvt expmaly reqiirad 1h11 ins
~beset iarth ard ulCllled in !he En9iSh ~•-
Ln parties IWI pmenlll onl IX!'rossmetll uigo qui la preserte
C0l1Ylnlionlioiontrl<igeesenlll!ngueanglaisa.
3d4
mDI, INC.
.. •"•Ull'IICI~
-COIITIIACTNO. ___ _
Tlio S....C0 AgrNmlnt r~ ii_, ~ hi, Inc., I l'llllli,glon Clll1'0llilll ('la,'), a,d Ille Cly <I lnglollaod ('C<,mno,'}. This
A,wnn11t11or1hlhl-nlcord5o:'> ·111ltr-lllonwlp10'1idt_,_lor ......... rdot--cr,S.,,...A('Products1,
llic:tlllll'PlfldodlonllncaporaodinloN< ,,-......... ~10-ll'lia~t:ollnhlwilpllbmflffllMCOSonlht
Pnxb:11.
ll!C'TIOH 1. fLJGII/IUT'Y AND !!Ill OF AGIIRa!VT
0.liornarrljfflents lllalltlslhl..,.orl • ._dlht l'mmldsSIMCOd
lllllor !Ids Agreement Of, w"" Iha ... Of-· hu uharily lnlm tho """"'°'llcnN IOindulellltProcb:tslllllorO...A;,,_
"Ii. tenn d Ilia .-lllal Cl0fflTlftl on !ht dato d tlllCIJllon by
0.is1omeranc1shallromai1innlor0111(11.,..a11or111e-Wlff!llly
upiratfon da!e or, !ht P!ocb:ts llatedonSdllcllt A II Ille line !his
Agreemest is exec.ned by QJs10mef(1he 'lrilialTenn1,
S!her party may, at any line altar Ille Initial Tam,, wilhdlaw ProciJct modlls
1nm ltis AgrNment upon ninl!y ('IO) days p,lor ---When •
l'!omlClll-lnmltis~~wlracoiYtcmt for
flffchargasllllldyplidlor.,....bayanllllltdattd-..,,
~ 1111 llpirllion d 111o 1ri11a1 Tonn, 1tis ~ shall ramain
effeclive lll1il llffl1inated by -par1y "'°" rnty (90) days prior Wlitlen
notice, pnl'liced lhat eitlwpal1ymay-ltis agreomtn1 at any earlier
llmlpur>UlnllOSec:ionS.
SECTION 2. SERVICE
1n .. _Custometls11D ... anllly,O-ahdp10'1idt Itron
wllhacopydlllllltx,mpllon..,-""°"IIICUlondllis,lgrHment.
llCflON1lARLYTfRIIN4T10N
Eilherpertyma,-llit,lglwna,t""°"thoOCCIJnlnCldanyofllll
lollowi1g:
(I) ff apertybeaimn ineclvtnl, IXICU!tl an Wignment lorthe benefit
d -~-o, bea:Jr.11 Uljoct 10 beniauplcy or _,,,~lip
prac:e,,cing,. Upon 1111........,. dlUCh defl!Jil. llllotherparty
may, al ill Q!lon and --ID o, demand on the party in
defaul,dedarellis~-
(b) J1par1yln-1ma:orialpffMliandllit .~theothe,
par1ymayr;,tdlnnodcldl!la-. lthebreldingparty
lai!slornzi<tJIIOQrllS:Ocnllwbruchloanextontsarlsfaao,y to
the norcrtlldin!I p,r./ within llli1y (l1) days , the norbrtading
party may :eminate !his A!jlNIIWII I.IP!)l1 Wlibn 110:ice.
In the mnl d temnatior,, Ccs:-..-shlll l'ICINI I Clecil lor any chlrges
alllld'f paid for Serllces beyond the date d llmination, howmr, in the
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Iron shall p!0Vide Hr'liceslOk,opllw Pn>duds fmle<l or, ScheduleA in
good wcriong oroer in acco!dance with !he then ament applicable Itron
Seovice Program 1SeMCOS1, A "'ll'f d sud, P,ogram fa, ll1o first year cl
SetVice is attached hffll0 as Eltmt A. Servica shall include labor, parts,
IDols, and 1111 aqlipma'II nacoaay for ll1o -nl ,uppon at 1111
Procb:ts. Naworequva1ar110 ,-.-.i pllll-be used inellecting
"l)lirs, Par.sshallbep,o,idedor,.,"""1ange-andraplacodparts
INI btc::ne ll1o p,op1!1yd Itron. lllon wt MW-IICCIIS101111
,,_10plO'lideSeNicllhtleon.
1'11111 ol 11011!)ayment, al a=ed cnages shall become lrmltciatlly M •
end payable.
SECTION 1 OUAR1'!III. Y CHARGES
SetVice chargtS speci!led in Sc1Nie A for ead1 Product and any Product
p!IC/lased or licned ~ 101111 -datt d this Agteement
shall commence upon tho upiraticn d lhl wananty period for said Product
"Ii. quarterfy ctw;as shall be pnnled based upon ad1Jal warranty
upiration 1111s. Ouartlrfyciwges shall be iNofced lhilly (30) days prior to
lhll!rstday,'1IC!l-q,llrllrforllic:tl5eNicosnlObepro,ided,
Al invoice, :or quart1rfy c:twges shall be paid by Customet in U.S. dollars
lil1y(30)dayslnlmdmdl'ICliptdinYace.
lrcn may cllange the qu,_'11!rfy charge "'°" rinety (90) days prior written
nolk:e, prcvidtd that re such change shall be tfledive prior 10 ex~ration of
Ile Initial Tenn . inrcMntshalllllt-be rnoclfied men, lhlnonca
cuing any t'Oe!Ye month period.
Olanges -,ad by CUstomer 10 PT!ml specifications, lundonaity,
111Jehml!f11S. or llllll11S thaJ n beyond !ht scope d Servicts may resut in
an ldjuslmlnt d the specifted blsic quartlrfy charge.
IICTION 4. TAXES
ln-lolhoc!largosclJetrderttis,lgrlen1ffl.Ci.olomer'!j111Sto
P,Ylffl01111S~ 10 anyllllll a>dm.lilsreding iron, this.-, OI
flff-hlmlnder, .-dtmsbasedupon ltron'snotincoml.
SECTION t GENEnAl
(1) Altlgnment. Clotcmtr shall not 11191 this .-,t. clrld!y or
irdrecly, wilhcx.l 1111 prier -consent d llon; p,'O'lided,
'-"r, thal~t r.:tr:r.r,lllignlhil Ag/lemen!IOilslUCalSSOr
In amergero,10 :t:1 pudlm<d III o, ltJl>llantially Ill cl
Custome(s ustts ii S.C:: su:ceaor or pu,chuer 19"'" in writing
10 complywilh the tem:s ar:d-d this A9rHmert
(b) Govlmlng I.ft. Tlil ~ nl pe,lormance hlrll.rdtr shall
begowmedbyandctnlOlalinlCC0rdanclwiththellwsolthe
Sla!II d Cdorldo, U.SA. -llflrlnca 10 choice d liw
princip1;;.;!l\alWCJljdruullinlpllicaliOl1dl1ws-lhlnthelaws
cl !ht Stale cl Colcndo.
(c) Enfo.-ny. n any ?n:vision In ltis Agreomtn1 shall be held to
be invalid, ilegal or ....-, the 'llidily, legality ard
enlorteebilitydthellrnliringpn,,iliorlSshallinrcwaybealfeoted
or lmpeiltd lhttllJy.
(d) Nodca and Rtquests. Nctica hereundar shall be m writing and
shall be given by either ~any to the othe r by delivery o, by maiing
the same by p,opaid ~ mai addlllled • ipeclld below
OI lo such --SS D may be -by 'Millen nooce by
e!therp&rr/lOll!lother.
Customer. Nocicas :oCus:cmerat
ltmn:
addtffl prcvidtd below.
ITRON.INC.
2818 N. St:li',an Road
Spol<ar•. WA 99216
Albl:Contl><l-r
SCHEDULE A
City of Englewood, Colorado
Ii 111Kltlervloelllppllll,_
Qly
Softwcn
HanchldUnlla
4
~
UIS-OIOMQI MVRS Sollwae lor Windows (Venlon 6)
TJV(-QDl.001 G6 PN Hanttlelds
Ciacle wllh Power SUpply
IICS«xnm2 FS/2PN Crodle with Po-Supply/Battery Charging lrjl
ROP-«Xll-010 ReadOne Pro lrwlaile<
Tolal luppolt
"'
·'
luppa1 -· -
$13 7 IJO
$38.9)
$4.60
$31.60
C:
4/17/01
"'-" ~~ Q&>.>dolly
$411 .00 $1 ,!>44.00
$462.IXl $1,848.00
864 .00 $2 16.00
$94.60 $378.00
$927 ,00 $3.708.00
__ .,_,._~
~9""9
(111!)717-7173 . ,_,,.,,
Exhibit A
TOTAL SYSTEM SUPPORT PROGRAM
Electronic Meter Readln1 Appllcalfons
llron's Total System Support Program (TSSP), consists of software and equipment support
manased and coordinated through Customer SuppOrt Analysts .
CUSTOMER SUPPORT
Total System Support Program clients have access to Itron's Customer Support Center, twenty·
four hours per day, seven days per week. The Customer Support Center is the client's central
contact, augmented by technical support analysts to ensure uninterrupted access and efficient
problem resolution.
The Customer Support Analysts are responsible for troubleshooting equipment and software
issues, starus reporting, managing problem resolution and escalation procedures , record keep in g,
and coordinating lo~cs such as ,;are part orders , service contraet administration , and the
delivecy of services such as training. on-site support, system audits . etc .
In addition, TSSP clients can consult with Customer Support Analysts regardin~ installation
procedures , modifications to the e:tisting system 8!1d operating procedures. Through the
Customer Support Analysts, client$ have access to a team of trained professionals from all
organizations within Itron necessary co resolve a problem or address a concern.
All calls are logged through "Call Tracking " and ,JI verified problems arc documented to assist
iL the resolution of issues through "Cenu:il Problem Tracking". The status of all verified
problems are monitored until final resolut ion. The Technical Support Analysts monitor and
maintain the logs reflecting the current natus of any outst1nding issues aod client requested
modifications. These logs include problem or modification reference numbers , date reported,
description , priority and scheduled release date and are provided on a regular bas,~ to the client
for review . A response to a request or a plan for resolving the reported issue is provided by the
Technical ~Jpport Analysts.
Customer Support analysts arc also responsible for providing clients with Hardware Analysis
Reports upon request . Drawing the ir data from continually updated equipment service histories,
these reports detail the field performance of a client's hardware devices and compare it to that of
ltron's entire installed base. With this data. plans can ~• devdopcd that can help improve
hardware field performance and therefore system uptime.
SOFTIVARE SUPPORT
Software Engineering services can be accessed through the Customer Suppo .-: Center. Software
Engineering services maintain the software in accordance with the Functional Specification
document through problem resolution work Iha! often results in software releases.
Itron software releases occur through the transportation of magnetic media to the client site.
Included with the release arc the Problem Tracker or modification descript ion , description of the
change . documentation, and installation procedures . Once this software is released . it becomes
the new software base on which all future changes are delivered .
TSSP Policy Revision 2.0 Papi
•
Problem a.ol11doa II
Problem resolution wort begins after tile p,'Oblem is '9rilled by Ilron, uully dln,qb
dnpliclti011 of tbe pr>b~ In order to verify a problem, die Caaromer Sapport Allllya,may
n,quest ldditi011.! d~J111CDtation or cl.ti from the client
Benveen major SJSlem releases, problems detl!nnined to be "critical" in nature are acted upon
immediately. These me problems that impact !he coDeciJon or pua-tbroush of dlla and
therefore affect mainframe processing .
On-site critical problem resolution by qualified Itron programming staff iJ included in TSSP and
available twenty-four hours per day, seven days per week, when a joint determination by Itron
and the client bas been made conlinning the need for on-site assiswice. Itron cbarps cuaent
lime and materials rateS and expenses for oo-sice pll>blem resolution when it determims that tLe
failure is due to bardwar. or software not supported by llron.
In addition, Itron maintains a current backup of all client related software, source code and
appropriate documentation with which it can start helping the clie,11 anain softwr ,e re<.overy
within twenty-four hours of notifcaiion.
Total System Suppcrt Program problem resolution excludes suppcrt of the followin1:
1. Client modified software.
2. Tbitd-party software not supplied bv Itron or designated in the System Specification
Document.
3. Software changes required to integrate into the system third-party software or firmware not
supplied by Itron or design•ted in the System Specification Document.
4. System corruption due to accident, misuse or negligence .
S. Software not included in the Se :vice Agreement between Itron and the client.
6. Communication problems :'elated to client supplied modems and/or telephone lines, mat do
not meet Itron standnrds.
7. Software rele:ise support for applicotions that are not on the most current ve,~ion.
Softwan Updates and Modlficadons
The Total System Suppcrt Program includes .oftware updates upcn request. Updates .,. Itron
gener.ued changes to the software feature set that maintain conformance to the Functional
Specificotion d xument and result in a oew release number.
Modificotions are client requested changes to the software that cause it to differ from the
definition in the Functional Specification document.
Modilicotion requests are submitted to Itron in writing and include the appropriate modified
pages from the Fcnctional Specification document. If lhe modification is significant in size or
scope, Itron may elect to send a Project Manager on-site to finalize the design of lhe
modification. If it is determined that the modifications are to be performer.. Itron will submit a
bid that includes programming, documentation, testing, implementation and , a-~ing service .
EQUIPMENT SUPPORT
Hardware support is accessed lhrougb lhe Customer Support Cenh,r and pe-,forme,j by the Itron
Service Centers. Through these services, Itron provides the labor and material aecasary to
'ISSP Policy Revuion 2.0 Pqel
11W11tain the equipment in accordance with the pubwhed product spccification.s . Removable •
bllterics are covered under the Total Sys1e111 Suppon Program.
In addition to diagnosing, isolating IIDd repairing ~ specific equipment problem cause, andcr
the Total Sysrcm Support Program hlnlware items retnmed for repair undctgo a process of full
refurbishment thal includes preventive scrvicins, bum-in, 1estin1 and the automatic incorpmation
of all appro;:ri..o ,roduct updates. In order to CIISUl'C Iha! all appropriale cquipm11nt receive
adcquarc pre ventive service, clients may amnsc through the Customer Support Analyst for the
periodic refuro,·hmr:nt of equipment not otherwise scniccd annually.
I1ron provM:, a tl!ree (3) business day in-house rumaround for bandheld compurcrs and five (5)
day 01-bouse rumaround for all other equipment arriving at the Service Center during nonnal
b111incss hours. Service Center hours of operation are Monday through Friday, 8:00 a.m . to 4:30
p.m. local time, excluding holidays .
Should the Service Center be unable to meet the rurnaround time by completing service on the
client's own equipment, ·,pon request, Jiron will ship tn the client loaner equipment Equipment
loaned to tile client 10 fulfill the rurnaround commitment must be returned 10 Itron se ven davs
after the client's own serviced equipment is shipped from Itron or a rental cbarsc is assessed,
with a minimum one month charge.
In addition, Itron will provide "emergency loaner equipment" to clients in the event of an
unanticipated equipment shortage . as long as the client maintains the recommended equipment
sparing levels. "Emcrscncy loaner equipment" must be returned to Itron within fifteen days after
being shipped ,o the client or a rental charge is assessed, with a minimum one month charge.
On-sire critical problem resolution by qualified Itron service staff is included in TSSP and
available twency-four hours per day, seven days per week, when a joint detcnnination by Itron
and the client bas been made confirtning the need for on-site assistance. Itron charges current
time and materials rates and expenses for on-site p,oblem resolution when it detennines that the
failure is due to hurdware or software not supported by Itron.
In the event Itron should recei ve equipment for repair that is damaged. Itron will provide
Customer with an estimate for repair of the equipment. If the Customer accepts the repair
estimate . Itron will complete rerairs an~ return equipment to the Castomer with an invoi,,e ! ~r
the rep'lirs and applicable freight charges.
If the estimate is not accepted by the Customer and the Customer requests the equipment
be returned unrepaired, Itron reserves the right to return the equipment to the Cu~tomer
unrepaired with an invoice for return freight and one (1) hour c-~ labor at the prevailing
labor rate . Units scrapped at Itron may be subject to an estimation fee, not exceeding one
(1) hour of labor at the prevailing labor rate.
Total Sysrcm Support covers shipping charges of the repaired equ,~;:-.ent back to the client.
Return shipment is in the manne.· used when the equipment is shipped prepaid to Itron.
Expedited shipment for an additional charge cari be requested through the Customer Supporc
Analyst
TSSP hardware support excludes suppon of the following:
I. Equipment that persons other than 1J1Jthorizcd Itron n:prescntativcs have altered or atteffiFced
to repair.
TSSP Polir./ Revision 2.0
•
•
. •.
•
2. Pbyslcal damqe lSl!ting !rom accldem, misuse or1118'1c 1.
3. Damap rwsalting from statiODII)' equipment re!OCllim by client
4. Damap l9Sll1ting from electrical power, air coadilicaina or humidity c011110! failure.
5. N011-llraa su;,plied componen11 , Id eqaipmm,1.
6. The fambllin1 of suppli,,s o, IICCeSIOri,;s and of shoalder straps ud ho!Jtm; painting or
miDisbins die equipment
7. Hardware DOI included in the Service ~t
TSSP Policy a..... 2.0 Pap4